Stellar Staff

BACKGROUND

Please describe your company and position.

I am the Co-Founder, Managing Director of Volkis

Describe what your company does in a single sentence.

Volkis is a dedicated information security consultancy that provides penetration testing, security assessment, red team, GRC, and training services at its core. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
The goal was to establish a reliable, technically fluent support system that could scale with our growing client base while preserving the integrity, clarity, and professionalism required in cybersecurity communications.

SOLUTION

How did you find Stellar Staff?

Online Search

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff immersed themselves in our world from day one. Their team undertook comprehensive training on our assessment methodologies, compliance frameworks, and reporting processes to ensure they could handle inquiries with authority. They became our frontline for everything from scheduling penetration tests to explaining complex vulnerability findings to non-technical stakeholders. Their work included managing sensitive communications around critical security findings, coordinating between our consultants and client security teams, and providing regular status updates that kept projects moving forward smoothly.

Perhaps most valuable was their development of a client portal that centralized assessment scheduling, report access, and remediation tracking - a game-changer for our clients who previously had to manage these elements across multiple channels. They also implemented a knowledge base that reduced repetitive inquiries by empowering clients to find answers to common questions independently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results spoke for themselves. Client satisfaction surveys showed marked improvement in communication quality and response times. One particularly telling example was when a healthcare client facing an urgent compliance deadline needed to reschedule their assessment. 
Stellar Staff not only rearranged our consultant's calendar on short notice but also prepared the client with pre-assessment documentation that saved three days of back-and-forth emails.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach combined structure with flexibility. Using a tailored ticketing system integrated with our internal tools, they maintained visibility across all active engagements. When we launched a new service line for cloud security assessments, they adapted their workflows within days to accommodate the different requirements and client questions that emerged.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Beyond their technical competence, Stellar Staff's greatest strength was their ability to embody our company culture. They understood that in security consulting, trust is everything. Their team members show remarkable judgment in knowing when to provide immediate answers and when to escalate to our technical experts. We received multiple client comments praising specific support agents by name for their patience in walking through complex remediation steps.
One memorable interaction involved a panicked call from a retail client who had received their penetration test report. The Stellar Staff representative not only calmed the situation but stayed on the line to explain each finding in business terms, then scheduled a follow-up with our lead tester - all before the client had even asked. That level of proactive service became their standard.

Are there any areas for improvement or something Stellar Staff could have done differently?

If we were to identify areas for growth, it would be in deepening their understanding of our most technical assessment types earlier in the engagement. While they quickly mastered our standard penetration testing support, some of our more specialized services like red team operations initially required closer involvement from our consultants. More cross-training sessions during onboarding could have accelerated this learning curve.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of Red Piranha

Describe what your company does in a single sentence.

At Red Piranha, we came up with a simple concept: a holistic threat protection solution that works. Recruiting a team of experts from the corners of the planet – from engineers to academics to ethical hackers – we worked to develop the most exhaustive and effective security measures on the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
We needed more than a traditional call center; we needed a partner who could serve as an ambassador for our brand, ensuring every customer interaction reinforced our commitment to accessible, enterprise-grade security.

SOLUTION

How did you find Stellar Staff?

Clutch Site

Why did you select Stellar Staff over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff embraced the challenge with a meticulously structured approach. Their team immersed themselves in our technology, undergoing rigorous training on Crystal Eye’s architecture, DNS.insure integrations, and hardware diagnostics. They took ownership of end-to-end customer interactions, from initial onboarding sessions to advanced troubleshooting. 
A key aspect of their work involved creating detailed troubleshooting guides tailored to common client pain points, which not only resolved immediate issues but also empowered users to leverage our systems more effectively. Their scope extended to proactive client check-ins, ensuring no inquiry lingered unresolved and identifying opportunities to enhance user adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of Stellar Staff’s involvement was evident across multiple dimensions. Client satisfaction scores rose steadily, with particular praise for the team’s ability to demystify complex security concepts without oversimplifying solutions. 
For example, during a widespread network configuration issue affecting several clients, Stellar Staff’s rapid coordination with our engineering team minimized downtime and provided transparent, real-time updates, a effort that earned commendation from multiple enterprise customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exemplary, characterized by a disciplined adherence to timelines and a proactive approach to potential bottlenecks. When we introduced a major firmware update, Stellar Staff anticipated support needs in advance, preparing their team with pre-release training and updated documentation to ensure a seamless transition for clients. 
Their responsiveness to feedback was equally impressive; when we noted a need for more streamlined escalation protocols, they implemented a refined workflow within days.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set Stellar Staff apart was their genuine integration into our mission. They didn’t just process tickets, they advocated for our clients, often identifying recurring issues that led to product improvements. One standout moment was their suggestion to bundle certain troubleshooting resources into our client portal, a move that reduced repetitive queries and freed their team to focus on higher-value interactions.

Are there any areas for improvement or something Stellar Staff could have done differently?

None, Stellar Staff didn’t just meet expectations, they redefined what we thought possible in an outsourcing partnership. Their combination of technical acumen, client-centricity, and operational discipline made them a true force multiplier for Red Piranha’s customer experience.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Kranus Health

Describe what your company does in a single sentence.

Kranus Health is providing a full range of therapies from Andrology to Uro-Oncology, actively broadening its array of virtual care journeys backed by clinical evidence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
We engaged Stellar Staff to establish a specialized back-office operation that could support our sensitive urological care services while maintaining strict patient confidentiality.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff delivered a comprehensive Urological Care Operations Framework with three core components: First, a secure patient management system featuring bank-level encryption for medical records and treatment plans. Second, an intelligent scheduling platform coordinating care across multiple time zones and languages. Third, a culturally-sensitive billing system designed specifically for our patient population dealing with private health matters. 
Key deliverables included their Kranus Care Hub dashboard providing real-time operational visibility, a priority pathway system for urgent uro-oncology cases, and customized training programs ensuring all staff understood the unique sensitivities of urological care.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership yielded significant improvements across our operations. Patient onboarding time decreased substantially while maintaining rigorous data security standards. Treatment plan acceptance rates improved following implementation of more discreet payment options. 
Most importantly, their priority pathway system ensured timely care for urgent uro-oncology cases without compromising service quality for other patients. These improvements were particularly evident during our European BPH treatment launch, where language-specific consent issues were proactively identified and resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff demonstrated exceptional project management through their "Compassionate Precision" approach. They implemented daily clinical alignment briefings and maintained flawless compliance with our aggressive timelines. 
When regulatory changes affected our incontinence care program, they updated all documentation within 48 hours while maintaining uninterrupted service. Their responsiveness to our evolving needs was outstanding, particularly in their creation of a clinical liaison role to better synchronize with our treatment protocol updates.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly distinguished Stellar Staff was their rare combination of technical expertise and genuine empathy. Their team voluntarily completed our patient empathy training to better understand the urological care journey. They demonstrated remarkable cultural sensitivity in all patient interactions and developed systems that respected the private nature of our services. 
Their healthcare-specific knowledge, including staff with clinical backgrounds, allowed them to speak knowledgeably about everything from treatment protocols to data security requirements.

Are there any areas for improvement or something Stellar Staff could have done differently?

The initial transition period revealed some opportunities to better align with our rapid treatment protocol updates. Stellar Staff addressed this swiftly through their clinical liaison program and enhanced change management processes. While their initial cultural sensitivity training was comprehensive, we collectively decided to implement ongoing refresher courses which have further improved service quality.

BACKGROUND

Please describe your company and position.

I am the CEO of Sterling Industries

Describe what your company does in a single sentence.

Sterling Industries is a vertically integrated contract manufacturer of medical devices and medical device components with facilities in both the US and Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
we needed customer service that matched our exacting "100% on time, 100% complete, 100% quality" standards.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff implemented a comprehensive Medical Manufacturing Support Framework that included: technical customer support teams specialized in clean room production and design transfer; a real-time order tracking portal for clients; quality incident documentation systems; and regulatory compliance monitoring. 
Their agents underwent intensive training on ISO 13485:2016 and 21 CFR Part 820 requirements before handling client communications. Key deliverables included daily production alignment reports, virtual clean room tour capabilities for clients, and a supply chain transparency system that tracked components from sourcing to final assembly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership delivered concrete improvements, most notably during our neurostimulator device launch where Stellar Staff maintained perfect tracking of 142 components while identifying a documentation discrepancy that prevented a compliance issue. 
Their systems contributed to completing this complex project two days ahead of schedule while meeting all quality benchmarks. Client satisfaction scores improved significantly, particularly regarding communication clarity about manufacturing timelines and regulatory requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff's Precision Partnership approach set new standards for responsiveness. They implemented daily alignment meetings with our production teams and real-time escalation protocols. When material delays impacted a robotic surgery instrument project, they developed customized client notifications within hours while coordinating alternative solutions - all while maintaining complete documentation transparency. Their deliverables consistently met our aggressive timelines, even when accommodating last-minute regulatory updates.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was Stellar Staff's technical depth - several team members had prior medtech experience, allowing them to discuss clean room protocols and component specifications knowledgeably. Their documentation was consistently audit-ready, and their ability to translate complex manufacturing processes into clear client communications was unparalleled. They truly understood that in medical manufacturing, customer service is a QC function.

Are there any areas for improvement or something Stellar Staff could have done differently?

We identified opportunities to better synchronize with our engineering change order processes. Stellar Staff responded swiftly by creating dedicated technical liaison roles and enhancing their workflow integration systems. While their initial medical terminology proficiency was strong, we collectively decided to implement ongoing clinical terminology training which has paid dividends in handling specialized device inquiries.

BACKGROUND

Please describe your company and position.

I am the CEO of Magmic

Describe what your company does in a single sentence.

Magmic is a leading creator and publisher of premier card & board games for iOS and Android, publishing licensed content from top entertainment brands, and original titles. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
we needed a partner who could scale our support while preserving the personal touch our players love.

SOLUTION

How did you find Stellar Staff?

Clutch Site

Why did you select Stellar Staff over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff built a custom "Player-First Support Framework" with specialized game-trained agents, multi-channel support systems, and proactive player engagement programs. Their real-time Player Hub dashboard gave us unprecedented visibility into community sentiment and support trends across all titles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During our Spite & Malice tournament season, they seamlessly handled a 300% support surge while identifying critical bugs through player feedback patterns. Their community management grew our Scattergories Discord into a vibrant hub, and their insights directly improved Idle Pet Paradise's recent update.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their "Play Like a Player" approach meant agents deeply understood our games. When we launched a surprise crossover event, they created custom response templates overnight and adjusted messaging in real-time based on player reactions.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Stellar Staff stood out through their genuine gaming passion - many agents became top players in our titles. They transformed routine support into retention opportunities while maintaining authentic player connections.

Are there any areas for improvement or something Stellar Staff could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Vice President Operations and Quality Europe of Curium Pharma

Describe what your company does in a single sentence.

Curium is the global leader in nuclear medicine, providing life-changing diagnostics and treatment to patients all over the world. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
We needed a partner who could streamline operations without compromising on precision or compliance, Stellar Staff delivered exactly that.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff implemented a customized Life Sciences Operations Framework that transformed our back-office operations. They developed specialized systems for managing our global cold-chain logistics, including real-time temperature monitoring for radioactive isotopes. 
Their regulatory team created intelligent documentation platforms that automatically adapted to different countries' nuclear medicine requirements. 
For manufacturing support, they implemented batch record management systems that improved accuracy while reducing processing time. Their patient access program tools significantly enhanced our ability to coordinate global compassionate use initiatives efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership delivered measurable improvements across our operations. During our Japanese market launch, Stellar Staff's systems enabled flawless coordination of time-sensitive radioactive shipments and regulatory submissions, resulting in treatment availability two weeks ahead of schedule. 
Their batch record innovations reduced documentation errors while cutting review time significantly. Most importantly, their patient access tools helped us deliver experimental therapies to 37 critical-need patients in record time last quarter, directly supporting our mission to change lives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stellar Staff demonstrated exceptional understanding of our industry's unique requirements. They implemented daily "radioisotope readiness" briefings aligned with production cycles and developed predictive inventory models accounting for radioactive decay rates. 
When we faced unexpected regulatory changes in Brazil, their team updated all documentation within 72 hours while implementing new quality checks without disrupting production. Their ability to respond to emergencies while maintaining strict compliance standards was particularly impressive.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set Stellar Staff apart was their deep pharmaceutical expertise, including staff with nuclear medicine backgrounds. They balanced rigorous compliance standards with the flexibility needed to support patient care initiatives. Their cultural alignment with our mission was evident in their team's engagement with our patient education programs, demonstrating genuine commitment beyond contractual obligations.

Are there any areas for improvement or something Stellar Staff could have done differently?

Nothing, Stellar Staff became true strategic partners in our mission to revolutionize cancer care. Their combination of pharmaceutical expertise and operational excellence enhanced our ability to deliver life-changing treatments globally. For organizations operating at the forefront of medical innovation, Stellar Staff represents an ideal partner for mission-critical back-office operations.

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of Bluetab, an IBM Company

Describe what your company does in a single sentence.

We handle complex back-office operations so tech companies can focus on growth and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Stellar Staff to accomplish?
We needed Stellar Staff to help scale our operations while preserving our people-first culture and freeing our engineers to focus on complex data challenges.

SOLUTION

How did you find Stellar Staff?

• Online Search
• Clutch Site

Why did you select Stellar Staff over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Stellar Staff were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stellar Staff implemented a tailored "Data-Centric Operations Framework" with four key components: technical operations for cloud resource management, financial operations with smart contracting tools, knowledge operations for documentation automation, and talent operations to support our employee experience. Their "Bluetab Operations Hub" provided real-time visibility across all projects and regions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was immediate. For a pharmaceutical client's European data governance project, their systems enabled seamless coordination of 14 workstreams. During a Latin American GenAI rollout, they managed cross-border compliance and environment setups flawlessly, becoming our new standard for issue resolution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their "Precision with Personality" approach balanced IBM-grade processes with our startup culture. They assigned dedicated Data Operations Partners who became true extensions of our teams and implemented predictive staffing models that anticipated our needs before we did.

What was your primary form of communication with Stellar Staff?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Stellar Staff stood out by truly understanding our dual identity as both an IBM company and a people-first consultancy. Their team immersed themselves in our culture, even participating in our Bluetab Academy trainings.

Are there any areas for improvement or something Stellar Staff could have done differently?

Early on, we helped them adapt to our rapid project pivots they responded with more flexible workflows and enhanced on-call support, demonstrating impressive adaptability.

BACKGROUND

Introduce your business and what you do there.

I’m the head of business development at Cochrane Global, a manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed support with back-office outsourcing, business valuation, and call center services. The goal is to increase our sales pipeline through effective competition with prospective clients. 

SOLUTION

What was the scope of their involvement?

Stellar Staff provides back-office outsourcing, business valuation, and call center services for us. We’ve provided them with what we want, and they offer lead generation, sales support, and appointment settings tailored to our business objectives. They also help us with phone call support, email, and chat. Additionally, they do data entry.

What is the team composition?

We work with three people, and one of them is a project manager.

How did you come to work with Stellar Staff?

We found them on Clutch. We chose them because of their great contribution and everything about Clutch and their reviews.

How much have you invested with them?

We’ve invested $10,000.

What is the status of this engagement?

We started working together in December 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Stellar Staff’s help, the total amount of value collected through the callback system and the volume of incoming inquiries have increased by over 40%. The quality of their work has met our expectations.

How did Stellar Staff perform from a project management standpoint?

Stellar Staff has delivered the work on time and met deadlines. The budget is according to what they discussed with us, and they provide perfect support. We communicate via phone calls and emails.

What did you find most impressive about them?

They stand out for their comprehensive B2B lead generation service, offering a combination of expertise and AI-powered technology.

Are there any areas they could improve?

There's nothing Stellar Staff can improve on.

Do you have any advice for potential customers?

Go into detail about what you want. Stellar Staff will provide the best service.

BACKGROUND

Introduce your business and what you do there.

I’m the customer support team lead at Optibus.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Stellar Staff?

We needed to outsource our customer service. 

SOLUTION

What was the scope of their involvement?

Initially, we hired Stellar Staff with two hours of dedication to monitor incoming critical on-call support cases. Then, we decided to hire dedicated consultants to support cases for our products. 

At present, Stellar Staff provides outsourced customer service. 

What is the team composition?

I mainly work with three teammates from Stellar Staff, including a project manager. 

How did you come to work with Stellar Staff?

I found them on Clutch. 

How much have you invested with them?

We’ve spent over $20,000.

What is the status of this engagement?

We started working with Stellar Staff in January 2025, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen a reduced resolution time of support cases for our enterprise customers due to the dedicated support service. Additionally, we’ve gained good credibility. 

How did Stellar Staff perform from a project management standpoint?

Stellar Staff meets deadlines and stays on budget. They respond quickly to any issues. We communicate via email and Google Meet. 

What did you find most impressive about them?

We’re impressed with the dedication of the management team, their professionalism, and their flexibility. 

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

Contact Stellar Staff and tell them your problem. Stellar Staff will surely provide a better solution for it.