SmartSites

BACKGROUND

Please describe your company and your position there.

I'm the owner of a leading real estate brokerage in our city.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

Web Design and SEO services.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online and interviewed several leading companies. They were very upfront with all the fees, explained their services, and were very friendly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Each step of the design process was sent through email and very simple to use links.

How many people from the vendor's team worked with you, and what were their positions?

• Ryan, senior account manager
• Luna, project manager
• Stephanie, senior project manager
• other design members

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website has not been launched yet, still in the design process. I'm very happy with the process.

Describe their project management style, including communication tools and timeliness.

Great communicators!

What did you find most impressive or unique about this company?

I did not understand SEO services and they thoroughly explained it to me. The web design is very unique and I feel it is one of a kind for my business.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Retail store. I am the company's Digital Marketing Supervisor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

PPC & SEM

SOLUTION

How did you select this vendor and what were the deciding factors?

Fit within our budget all while providing an expert level of service, attention to detail, knowledgeable staff and in-depth reporting analytics.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Campaign management of Display, Search and Shopping on Google Ads.

How many people from the vendor's team worked with you, and what were their positions?

Stephanie is our account rep and primary point of contact. I also worked with a salesmen during the onboarding process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing SEM with Stephanie at Smartsites we've noticed an increased ROAS and lowered CPC. Looking forward to continuing our campaigns, knowing they're in good hands for future optimization and will only get better from here.

Describe their project management style, including communication tools and timeliness.

Stephanie has been great at meeting deadlines and communicating with us promptly.

What did you find most impressive or unique about this company?

Very professional and knowledgeable. They truly want to help make our advertising campaigns better with an interest to see our business succeed.

Are there any areas for improvement or something they could have done differently?

Nothing at this time.

BACKGROUND

Please describe your company and your position there.

Service, repair and install hvac equipment

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites?

We had SmartSites to create and manage our Google PPC campaign

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them based on their reviews and services offered

Describe the project in detail and walk through the stages of the project.

I work with about two campaign managers and they followed up on campaigns with analytics and recommendations for improvement

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

Our workflow is effective

What did you find most impressive or unique about this company?

Reasonably priced

Are there any areas for improvement or something they could have done differently?

More follow up and recommendations for campaigns

BACKGROUND

Please describe your company and your position there.

President of law firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

PPC Advertising

SOLUTION

How did you select this vendor and what were the deciding factors?

Online reviews and performance ratings

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

PPC marketing

How many people from the vendor's team worked with you, and what were their positions?

3 PPC analysts

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved conversions

Describe their project management style, including communication tools and timeliness.

My team at Smartsites is amazing. No matter how often I called and no matter how many questions I had, Brandon, my team leader, was always happy to answer my questions immediately and effectively.

What did you find most impressive or unique about this company?

I would highly recommend Smartsites to any company that is striving to maximize their PPC campaign efficiency.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Our company is called RelaxSupply. We focus on selling massage chair, Lift chairs and Recliner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites?

We hired smart sites for SEO and PPC services to boost our online presence

SOLUTION

How did you select this vendor?

We interviewed them on many occasions and compared them with other options in the market.

Describe the scope of their work in detail.

SEO service has the goal of producing organic traffic to our site. Smart Sites helped by improving our website in the search results. PPC has a goal of adding traffic using paid ad words.

What was the team composition?

We had SEO project managers and PPC project managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They definitely helped us enter the ecommerce space in our industry.

How effective was the workflow between your team and theirs?

They had a pretty good grasp of deadlines, and the communication was great.

What did you find most impressive about this company?

We learned an incredible amount of information and knowledge from Ryan. Their whole team really knows the digital marketing game. I had a great experience with my SEO team. Olivia and Diana always followed up with me in a timely manner. We had nothing but positive experiences with everyone we interacted with.

Is there any area for improvement or anything that could have been done differently?

Overall a very positive experience .

BACKGROUND

Please describe your company and your position there.

We do employee and tenant background--CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

Google Adwords to get new clients

SOLUTION

How did you select this vendor and what were the deciding factors?

Online and a great conversation with matthew that gave me a lot of confidence.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Google Adwords campaign

How many people from the vendor's team worked with you, and what were their positions?

3 each a manager of their own departments

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are now getting new clients!

Describe their project management style, including communication tools and timeliness.

They provide great communication that makes all the difference.

What did you find most impressive or unique about this company?

Great quality work and customer service.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

We provide online arbitrage leads. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We needed someone to manage our company's entire Google Ads campaigns. We wanted to boost conversions and decrease conversion-costs.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed several competing firms. This company had the best combination of expertise, fee structure and membership terms.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We needed the company to optimize our current ad campaigns, launch new ones, and do the analysis to help guide our ad spend.

How many people from the vendor's team worked with you, and what were their positions?

I worked with one person—my account rep.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My conversions--per-month rose approximately 50%, and my costs came down by a similar margin.

Describe their project management style, including communication tools and timeliness.

Joel was fantastically responsive, communicative and helpful in his responses to my many questions.

What did you find most impressive or unique about this company?

They delivered incredible value for the money that I paid them.

Are there any areas for improvement or something they could have done differently?

Not really. I'm super impressed and satisfied.

BACKGROUND

Please describe your company and your position there.

I am the owner of Harbourside Communications, a small business call center.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

Google Ads. Drive new clients

SOLUTION

How did you select this vendor and what were the deciding factors?

Peter made us want to move forward

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Google ads.

How many people from the vendor's team worked with you, and what were their positions?

1 PPC Analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Continue to drive new clients

Describe their project management style, including communication tools and timeliness.

They provide such an unreal communication process.

What did you find most impressive or unique about this company?

Communication

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm CEO of a healthcare credentialing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites?

Troubleshooting WordPress issues.

SOLUTION

How did you select this vendor and what were the deciding factors?

We work with SmartSites regularly and are always pleased.

Describe the project in detail and walk through the stages of the project.

Troubleshooting WordPress issues.

How many resources from the vendor's team worked with you, and what were their positions?

Project Manager, Deniz, including 2–3 of his colleagues.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Problem solved quickly and correctly. 

How effective was the workflow between your team and theirs?

Very efficient and effective

What did you find most impressive or unique about this company?

I am so grateful for the support we receive from SmartSites. Their whole team was responsive and thorough, and their expertise was invaluable. invaluable!

Are there any areas for improvement or something they could have done differently?

Nope-- everything was super!

BACKGROUND

Please describe your company and your position there.

I'm the general manager of a manufacturing plant. We build wood, coal, combination, waste-oil boilers and furnaces. We also build free-standing coal stoves.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We desperately needed to increase our rankings on Search engines, and to generate more sales through our websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

Looked at a few local smaller vendors but SmartSites had more experience and has a larger pool of people to pull talents from.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

conduct audits of the sites and found lots of issues, have since fixed some but are still working on others. writing blog posts, adding new pages. Started a Google ad campaign, set up tracking for all needed metrix

How many resources from the vendor's team worked with you, and what were their positions?

I have personally only worked with two team members, Project Manager and a PPC analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increased traffic, increase ranking, the site is faster and smoother. We have yet to see any ROI from the ad campaigns

How effective was the workflow between your team and theirs?

we email throughout the month. questions are answered quickly and problems are typically fixed the first or second time.

What did you find most impressive or unique about this company?

They can tackle any task or problem with their diverse team.

Are there any areas for improvement or something they could have done differently?

There has been a few things that haven't been remedied as quickly.