Sitka Agency

BACKGROUND

Please describe your company and position.

I am the Principal of Ordant

Describe what your company does in a single sentence.

Ordant is a cloud based print estimating and order management software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sitka Agency to accomplish?

• Improve User Experience
• Modernize Visual Design
• Optimize Conversion and Engagement
• Create a Scalable Design System
• Align with Business Objectives

SOLUTION

How did you find Sitka Agency?

• Online Search
• Referral

Why did you select Sitka Agency over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

• UX research findings and personas
• Full mobile and desktop wireframes
• Custom iconography and visual assets
• Modular design system and style guide
• Interactive Figma prototypes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Thanks to their structured approach and collaborative workflow in Figma, we were able to cut our average design turnaround time by more than half.
• After implementing Sitka’s redesigned interface, we saw a significant boost in engagement metrics—users were spending more time in the app and navigating deeper into key features.
• Sitka's thoughtful onboarding flow and user guidance helped reduce friction for first-time users, leading to a nearly 50% jump in onboarding completion within the first two weeks of release.
• The design system they delivered reduced back-and-forth between designers and engineers. Our dev team reported a 35% increase in development speed for UI-related tasks.
• We've received positive qualitative feedback from customers, investors, and even competitors on the new visual identity and product polish. This played a role in successfully closing our most recent funding round.

Reduction in onboarding time for new users due to a more intuitive interface and clearer UX flows

Higher customer satisfaction scores (CSAT) or Net Promoter Score (NPS) after the redesign

Time saved per task (e.g., creating a quote or job ticket), based on internal user feedback or analytics

Improved workflow accuracy, with fewer errors or miscommunications due to clearer UI and better information hierarchy

Increased design/development velocity through reuse of design components and standardized UI patterns

Cross-team consistency, reducing rework and ensuring brand-aligned updates across features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sitka’s project management was outstanding. From kickoff to final delivery, they ran a tight ship with clear timelines, structured milestones, and regular check-ins. We always knew what was coming next, and there were no surprises. They used tools like Figma and Google Chat to keep communication transparent and centralized, which made collaboration feel seamless, especially across time zones.

Yes, they consistently delivered on time (and often ahead of schedule), without sacrificing quality. Whether it was a sprint-based iteration or a large-scale redesign, Sitka managed every deliverable with precision.

What was your primary form of communication with Sitka Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sitka makes beautiful stuff fast. Their website designs are sleek, responsive, and built to perform on any device.

Are there any areas for improvement or something Sitka Agency could have done differently?

N

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of Dicer.ai

Describe what your company does in a single sentence.

AI marketing analytics and creative generation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sitka Agency to accomplish?

• Define a clear UX strategy for Dicer’s MVP
• Design wireframes and flows to simplify ad campaign management
• Create a modular design system to support rapid development and future feature expansion
• Deliver clickable prototypes to validate UX decisions and guide developers in implementation
• Create a brand identity from scratch

SOLUTION

How did you find Sitka Agency?

Referral

Why did you select Sitka Agency over others?

• Great culture fit
• Referred to me

How many teammates from Sitka Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Dynamic design position working in both low fidelity UX mockups as well as high fidelity Figma designs and prototypes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fast, dev-ready, design turnarounds for engineering team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated great time management and the ability to juggle multiple projects and deadlines.

What was your primary form of communication with Sitka Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Flexibility

Are there any areas for improvement or something Sitka Agency could have done differently?

Not really