SiteTuners

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of Heller & Consultants Tax Grievance, LLC. We help reduce property taxes for commercial and residential property owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SiteTuners?

We have multiple competitors in the space. Clients needed to be able to find us and hire us online.

SOLUTION

What was the scope of their involvement?

SiteTuners ran a detailed audit of our site and compared it to our top competitors’ sites. They asked a ton of questions so they understood my business. From there, they created wireframes for our website and have changed my entire site.

What is the team composition?

I work with Martin (President) and Eric (Director of Optimization).

How did you come to work with SiteTuners?

A good friend of mine hired SiteTuners to help him with his business in the past. They did an excellent job, so he suggested that I reached out to Martin directly. While I was talking to him, I was impressed by how well he understood our clients and how we could help them.   

How much have you invested with them?

We’ve spent between $150,000–$200,000.

What is the status of this engagement?

We started working with them around January 2016 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since hiring SiteTuners, our business has exploded. We’ve increased our revenue by 45% year-over-year over the last five years. On top of that, traffic to our site increased by about 300%. SiteTuners allows me to focus on my business because they handle the digital marketing aspect so well.

How did SiteTuners perform from a project management standpoint?

We have a beginning of the month call that usually lasts an hour, and a mid-month call that lasts about half an hour. In each of these calls, we discuss what will help us meet our business goals and how we can do it effectively.

They keep me in the loop on everything. They work well with my other vendors as well, which has completely streamlined the project.   

What did you find most impressive about them?

They’re very knowledgeable. They have specialists in every aspect of digital marketing. On top of that, they took the time to get to know my business. Other digital marketing companies use the same tactics for all of their clients, but SiteTuners provides a bespoke and effective solution.  

Are there any areas they could improve?

I don’t think they need to change anything. We’ve continued to work with them because they run the project well and we continue to see improvements.  

Do you have any advice for potential customers?

At the beginning of the project, new clients should spend time with SiteTuners to ensure that they understand their business.

BACKGROUND

Please describe your company and your position there.

Director of product management at an education technology company that focuses on providing students with study resources.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners, and what were your goals?

We hired SiteTuners for conversion optimization. We had a lot of traffic but only a very small percentage was converting into a paid subscriber. Our goal was to increased conversions by 20%.

SOLUTION

How did you select SiteTuners and what were the deciding factors?

SiteTuners was recommended to us by a friend who runs a large e-commerce website. He said his conversions had increased significantly, far more than our expectation so we felt reasonably confident they could help us.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

SiteTuners first took a deep dive into our business model and analytics. They asked us many questions and got familiar with our service. After the initial consultation they gave us a proposal for a monthly package we could subscribe that would make ongoing tweaks and changes to raise our conversion rate to the desired amount.

All steps they suggested were simple front end steps that did not incur additional charges to our established contract. They did not suggest spending on additional campaigns as we already had enough traffic to meet our targets.

How many people from the vendor's team worked with you, and what were their positions?

We primarily worked with Alex and a front end designer. Alex made the recommendations based on data analysis and the front end designer made the changes after we agreed to them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A 20% increase in conversion was our threshold for success. After 3 months, we hit a 20% increase and after 6 we were at 30%.

Describe their project management style, including communication tools and timelines.

They were very straightforward and clear on their deliverables and timelines. They did not try to sell us on quick turn arounds and made it clear that they worked on data-driven results and the timeline relied largely on the amount of traffic it took for their tests to be significant.

What did you find most impressive or unique about this company?

Very personable and easy to work with. Alex constantly followed up with us and kept us in the loop in terms of progress being made. We never felt like work was not being done on our project.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

We are an IV Company that helps companies and individuals stay healthy. We provide a preventive healthcare solution. I am one of the partners in the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

SiteTuners designed our website provided AB testing and business strategy and digital marketing services. In short Conversion AB Testing, Web Site Redesign and On Going Strategic Business Consulting.

What were your goals for this project?

The goals for the projects were to achieve a higher conversion rate (more leads) and a better UX design website as well as making our marketing efforts more affective.

SOLUTION

How did you select SiteTuners?

We selected SiteTuners due to a free strategic session they had with us. The demonstrated their knowledge and we were certain that they were the team that was going to help us achieve our goals.

Describe the scope of their work in detail.

• Strategic Business Consulting
• Wireframe Designs - Designs
• Development
• AB Testing
• Ongoing iteration to align marketing efforts with the website funnel.

What was the team composition?

We worked closely with Eric as the Director of optimization. (Main point of contact) Then we had Conversion Analysts and designers pulled in to the project as needed. The head of development helped guide and execute with our internal development team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since beginning the work with SiteTuners we have seen our company grow exponentially. We have increase leads by 75% and profits by 45%. The results has been more then what we expected! and this is without increasing marketing spend!!

How effective was the workflow between your team and theirs?

Seamless! They analyze how we work and how they fit into our process and then has become an essential part of our team.

What did you find most impressive about this company?

The effectiveness! The are extremely effective in what they do. Not just getting the results that was promised but also in meetings and work process.

They cut out all the back and fourth so that working with them is not another ¨Task¨ for our team. You can easily see that they are pros in what they do.

Are there any areas for improvement?

For our company as we are not the most advanced in digital marketing I can not see any areas of improvement. All I would say I wish they did social media marketing as we would easily give them our account for that.

BACKGROUND

Please describe your company and your position there.

I'm the GM for a SME omnichannel retailer based in Sydney, Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

We were doing a website redesign and needed professional advise for best practices to maintain / increase site conversion

What were your goals for this project?

To increase our website conversion rate

SOLUTION

How did you select this vendor?

In 2017 i come across Sitetuners after doing extensive research online for top CRO companies globally. I ordered their book written by the founder Tim Ash and applied some of the tactics outlined and sure enough saw results sooner after. When it come to a complete site redesign, i didn't want to take any chances and required professional advice on making the right changes

Describe the scope of their work in detail.

Website Conversion Audit Website UX/Redesign Website visitor personalization

What was the team composition?

I worked closely with their director of optimisation and optimisation specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Before engaging SiteTuners , our website conversion rate fluctuated Between 0.8-1%. Since implementing the changes they recommended our site conversion sits around 1.4-1.5%. May not seem like much however when you have 50K+ visits per month, half a percent is a lot!

How effective was the workflow between your team and theirs?

Really good

What did you find most impressive about this company?

I've worked with several agencies and most seemed to provide generic solutions. SiteTuners really assessed not just our website, but our overall business and came up with a tailored solution

Are there any areas for improvement?

Not really. The biggest challenge was the timezone as we're based in 2 different countries but they still managed to work around to accommodate us

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of a sweepstakes company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SiteTuners?

We were looking for a consultant to assist us with experience optimization on our registration forms.

SOLUTION

What was the scope of their involvement?

SiteTurners makes recommendations on variants we should test on our registration forms. They also help design customer journeys that we should test to improve the monetization process. Lastly, the team also assists in test execution.

What is the team composition?

We work with 3–5 people from their team.

How did you come to work with SiteTuners?

A member of my team was scouting agencies. After an extensive search, and several interviews, we found SiteTurners, and we’ve been with them ever since.

How much have you invested with them?

We’ve spent around $250,000 with them so far.

What is the status of this engagement?

We started working together in January 2013, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their quality of work is great. The relationship between our company and theirs is one that fosters creative testing. The team’s feedback is constructive and they get back to us quickly. The post-mortem on all of their tests is always clear, concise, and provides direction on our next steps.

Overall, through the years of testing, we’ve generated over $1 million in incremental revenue. While not all tests are successful, we’ve continued to grow throughout our relationship together.

How did SiteTuners perform from a project management standpoint?

We have regular calls scheduled to review our upcoming tests, as well as roll out future ones. Their feedback always provides deep insight into why a test has worked or failed. That feedback allows us to come up with the next phases of the testing. They also take our feedback into account and supply their own, so it’s always a very constructive environment.

What did you find most impressive about them?

They think outside of the box. It’s always refreshing to see an outsider’s perspective on why things are working or not. Taking those opinions into account helps us move forward as a company.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

My advice is to keep an open mind because you never know what’s going to work until you test it out. It’s the only way you’re going to grow as a company.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an electronic components manufacturing company. We distribute all the different pieces that make up a circuit board.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with SiteTuners?

Our site needed some design and layout improvements. We wanted to make the site simpler to navigate.

SOLUTION

What was the scope of their involvement?

First, they looked at our target customers and what their needs were. They used that information to determine how to deliver the right information to our users through our design. They provided us with wireframes and we went through several discussions before they provided the final PSP files. They also did some HTML work.  

What is the team composition?

I worked with a core team of three people. Some of their other designers also jumped in here and there. 

How did you come to work with SiteTuners?

I did research online about how to improve conversions and make a website easy to use. I came across SiteTuners through my search, and I felt they were knowledgeable about the topic. 

What is the status of this engagement?

We started working together in June 2019. They just delivered their final designs at the beginning of June 2020. They’re still working with us to implement the design on the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They took a very thorough approach from end-to-end. They spent a lot of time working to understand the nuances of our business. The final design incorporated all of that knowledge. 

The design is fantastic. We haven’t launched it yet, but we’re hoping to soon. 

How did SiteTuners perform from a project management standpoint?

They did very well. We had one main contact that kept us informed and on track progress-wise. They did a good job despite how complicated the project was. Their communication was open and straightforward. 

What did you find most impressive about them?

They definitely spent a lot of time and energy and learning about all the nuanced aspects of our business and incorporating that into the design. They were able to take everything they’d learned from us and devise a solution that would lead to new customers. 

Are there any areas they could improve?

Nothing jumps out to me.

Do you have any advice for potential customers? 

The more you’re willing to share with them, the better off your project will be. 

BACKGROUND

Please describe your company and your position there.

I am the president of several online stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

A new online store needed suggestions as to how to improve the appearance and structure of the store to gain the trust of online shoppers.

What were your goals for this project?

The main goal is to increase online orders.

SOLUTION

How did you select this vendor?

I have been a client in the past for other projects and was impressed and satisfied with their consultative services.

Describe the project in detail.

Improve the site in terms of trustworthiness such that online shoppers will place orders.

What was the team composition?

The team consisted of myself, president of the company, and over 15 years of eCommerce experience. I worked directly with the president at the vendor.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Online shoppers are staying on the site longer (page views increase). Order conversion rate increased.

How effective was the workflow between your team and theirs?

The workflow was very smooth and clear.

What did you find most impressive about this company?

SiteTuners insight, analysis, and detailed guidance have been extraordinary! They provided specific recommendations that produce results measured in terms of increased order conversion rates, decreased bounce rates, higher online leads generation, and other important key performance indicators. The advice provide by SiteTuners is comprehensive and can be overwhelming. They helped prioritize an action plan that was based on implementing changes that providde the highest return on investment. If you are serious about your website, then I highly recommend that SiteTuners become part of your “team”. They are experts at what they do and will substantially improve your online activities.

Are there any areas for improvement?

I am very satisfied. Perhaps the only area for improvement is to break up the consultative sessions into smaller chunks.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of a business that sells sporting goods and firearms-related merchandise across a chain of stores and online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

We have had an online store since 1997, but since 2015 we have lost market share and online sales as a percentage of our total sales have gone down. Our average SEO rank positions, total traffic, and conversions had also declined in relation to our competitors. We needed a redesign of our site, an improvement to SEO and organic search results, an improvement in conversions, improved online marketing, and an increase in sales.

What were your goals for this project?

The goal was to upgrade, redesign, and improve our website and online purchasing experience to increase organic search traffic and to increase conversions and sales.

SOLUTION

How did you select this vendor?

They were recommended to us by another agency as having a lot of expertise in site improvements designed to increase traffic and conversions. We based our selection upon prior successful projects, cost, proposed solution, and ease of working with the management team.

Describe the project and the services they provided in detail.

They started with the 'low hanging fruit' approach, targeting those areas that could be immediately improved with minimal investment and labor. From there, we moved into a more advanced re-design that involved the rebuilding of templates, changes to checkout, tracking of additional metrics, and improvements to the processing flow of orders. They assisted with the presentation, reviewed all changes before going live, and they provided continuous feedback throughout the entire process. They kept us up-to-date with meetings and tracked our progress through the project.

What was the team composition?

We had a team of 3 people that we worked closely with. We maintained constant contact with our main point of contact via mail and Skype. This team would have periodic group video meetings to review progress and review upcoming stages in the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our organic search results, conversions, and traffic improved dramatically after implementing the suggested changes. We track the traffic for not just our site, but 10 other competitors. After our project was completed we had improved from 8th place among our competitors, to 2nd place: a dramatic improvement over the course of a few months! We also saw an increase in our conversion rates, overall improvement in search ranking statistics, and increases in traffic flow and traffic retention. A resounding success!

How was project management arranged and how effective was it?

Communication was constant, and project tracking was excellent. We always knew where we stood in the overall project, What we had left and when we were targeting to get those goals completed. If we ever had questions, they were available to get them answered quickly. Project Management was excellent throughout the process.

What did you find most impressive about this company?

Communication, organization, and the end results were what I found most impressive with SiteTuners. They communicated continuously throughout the process, they were extremely organized and the project was managed carefully. The end results were more than I initially expected as well. The payback for this project was almost immediate.

Are there any areas for improvement?

For a small company like ours operating on narrow margins, this was an expensive project; however, the immediate return on the project cost combined with the ongoing improvements to profitability definitely justify the initial cost.

BACKGROUND

Please describe your company and your position there.

Proven Valor helps military veterans prove their military service and unlock the benefits they're entitled to--without the hassle of dealing directly with the government.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SiteTuners?

Conversion optimization.

What were your goals for this project?

Increase conversion rate of web visitors to paying customers.

SOLUTION

How did you select this vendor?

First, compared their response time and response quality to other industry players, to decide which vendor justified a video-conference commitment. After the first call with SiteTuners, and speaking with the references they provided, we decided to move forward with a video conference and ultimately hired them.

Describe the project in detail.

Increase the conversion rate of web visitors to customers. We were too busy operating our business that we spent insufficient time optimizing our business--it was time to bring in a dedicated group focused on increasing revenue with existing resources.

What was the team composition?

Two front-line optimization strategists with big-boss consultations as-needed for urgent or unusual needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The first major A/B test endeavor resulted in a 21% conversion increase .

How effective was the workflow between your team and theirs?

Workflow between their team and ours has been effective; my advice is to verify that your own engineering resources can handle the throughput level of SiteTuners, otherwise your to-do list will become a bottleneck.

What did you find most impressive about this company?

I was most impressed by their passion for what they do. Clearly this isn't just a job for anyone at SiteTuners--they really get a kick out of the work itself.

Are there any areas for improvement?

Bring on in-house designers and developers to rapidly circumvent the bottlenecks of your clients, and charge them for it.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Agua Clara Diving Tulum, a dive shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SiteTuners?

We needed increased conversions on our website.

SOLUTION

What was the scope of their involvement?

I got in touch with them for consultation on how to improve the website for making more conversions. We had a meeting on Zoom and went over the website. They gave us nice recommendations about how to improve. We went over the website by sharing screens. They gave me the reports of everything we talked about. They pointed out a lot of things.

What is the team composition?

We worked with Alex (Director of Optimization).

How did you come to work with SiteTuners?

A friend told me they were really good at what they do.

What is the status of this engagement?

We started working together in February-March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve already seen improvement on the time that people stay. The bounce rate has dropped. In the first week, we could see an increase in sales.

How did SiteTuners perform from a project management standpoint?

Alex was really on point with the things we needed. He knew what he was doing. We did the project management on our side and they did the research and consulting. We made the changes to the website ourselves. We used Zoom and WhatsApp. We had no language barriers.

What did you find most impressive about them?

They have a lot of experience and know what they’re doing.

Are there any areas they could improve?

No, they did very well. I have no complaints.

Do you have any advice for potential customers?

We didn’t have any problems.