Sintra - Digital Business. Poland

BACKGROUND

Please describe your company and your position there.

ALBA THYMENT is a family company established in 1913 in Poland. We manufacture and market natural cosmetics, massage products, holistic natural pharmaceuticals and aromatherapy products. I am the 3rd generation of family and serve the company as CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sintra Consulting Poland Sp. z o.o., and what were your goals?

Our webpage was based on WordPress it was outdated and unserviced with low sales performance and weak security. We decided to look for a Shopify developer to create a well functioning ecommerce platform that will be easy to navigate by professional massage therapists and businesses alike. The new Polish Balsamique ecommerce had to be sleek with fast navigation options while being visually appealing and in-line with the brand philosophy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have interviewed several companies, we chose Sintra for one of the projects and an alternative supplier for our second brand. Main point of Sintra was their knowledge of the Shopify platform and very well structured approach which ultimately saved time and costs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project consisted several stages: defining the needs, creating the graphic design, implementing the store on the Shopify platform. After completing these tasks, we continue to cooperate with SINTRA in content-marketing and store promotion among our selected customer group.

How many people from the vendor's team worked with you, and what were their positions?

PM, Designer, Developer, Content Marketing Team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store was moved to a new, more efficient platform, which allows better brand development and more efficient marketing activities. We have seen significant and positive impact of the project with growing customer acquisition and store performance.

Describe their project management style, including communication tools and timeliness.

Excellent oversight from PM, very well structured approach with set deliverables and right experts in right positions. We have worked based on a store brief for the design phase with quick turn around which helped us focus very quickly on technical aspects and proper setup of marketing activities and positioning.

We opted for gradual transition from old store to new keeping both open, which allowed customers to transition at their pace, this proved to be an excellent approach. We used online meetings and emails for the development phase and now use our company SLACK for marketing work.

What did you find most impressive or unique about this company?

They were knowledgeable and upfront about what they could or could not do. We had negative experiences in the past with companies promising services they could not deliver. On the design side SINTRA's approach is based primarily on functionality while being open to customer visual design requirements.

Designers tend to feel very emotional about their projects which creates at times a point of attrition between client and designer, with SINTRA we felt very comfortable with the approach and clear communication.

Are there any areas for improvement or something they could have done differently?

We suggest to switch to a more structured communication tool for the development part as well. Especially when running more than 1 project simultaneously.

BACKGROUND

Please describe your company and your position there.

Ombre is a direct-to-consumer company that merges science and self-care into a personalized experience. At Ombre, I oversee product management and engineering as Chief Product Officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sintra Consulting Poland Sp. z o.o., and what were your goals?

We’ve hired Sintra Consulting Poland to help us redesign and optimize our Shopify Plus store. In addition, Sintra transferred all blog data from WordPress to Shopify.

SOLUTION

How did you select Sintra Consulting Poland Sp. z o.o. and what were the deciding factors?

Sintra Consulting Poland was recommended to us by another company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sintra Consulting Poland implemented a custom theme based on our design requirements. They also helped migrate a WordPress blog to Shopify with all SEO best practices and considerations.

How many people from the Sintra Consulting Poland Sp. z o.o. team worked with you, and what were their positions?

The team consisted of a Project Manager, four Shopify developers, and a WordPress developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our updated Shopify store sees over 25% more page views per session and a 50% increase in add-to-cart behavior. These e-commerce metrics are resulting in a higher e-commerce conversion rate.

Describe their project management style, including communication tools and timeliness.

The workflow was very effective, and the timezone difference did not prevent the teams from communicating. We were able to communicate via Slack, email, and conference calls. Every morning I had something new to look at to provide feedback.

What did you find most impressive or unique about this company?

Sintra Consulting Poland did an excellent job understanding that internal stakeholders needed to be empowered to use our Shopify store. They understood our business's needs and created a theme that was easy to understand by my non-technical colleagues. 

The static page content is easy to update within the custom theme and does not need a developer to implement.

Are there any areas for improvement or something they could have done differently?

Everything was great.

BACKGROUND

Please describe your company and your position there.

I am the Director of Ecommerce at Allies Groupt Pte Ltd. We an indie beauty brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sintra Consulting Poland Sp. z o.o., and what were your goals?

We’ve hired Sintra Consulting Poland to help us with migration from Magento to Shopify Plus.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sintra Consulting Poland was recommended to us by another company

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sintra Consulting Poland prepared new instances on Shopify Plus and helped us with data migration from Magento. On the prepared instances, they implemented a theme consistent with our design. They also prepared for us integrations with external systems used by our company

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of a Project Manager, four Shopify developers, Magento developer and a QA team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We migrated the store to Shopify Plus, thanks to which we increased the efficiency of our store, which will increase sales and affect the further development of our company

Describe their project management style, including communication tools and timeliness.

Working with the Sintra has been effective and efficient. Sywlia, our project manager, is great! Super responsive and always goes the extra mile. Using Asana to manage tickets has proven to work really well between the teams.

What did you find most impressive or unique about this company?

Sintra Consulting Poland Sp. z.o.o. always produce quality and timely work.

Are there any areas for improvement or something they could have done differently?

More clarity/insight into the QA process on Sintra’s side. I don’t have much visibility into what happens in the QA process.

BACKGROUND

Please describe your company and your position there.

Schmiede24 is part of ELEO, which is a German company which produces and sells tailor-made fences, gates, railings and gazebos all made of wrought-iron. The online shop Schmiede24 focuses on fences, railings and garden accessories, customers benefit from attractive prices and short delivery times.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sintra Consulting Poland Sp. z o.o., and what were your goals?

We wanted to build a new online shop based on Shopify and replace our old Shopware Setup. It is important to us to be able to add products and content and also country versions easily.

SOLUTION

How did you select Sintra Consulting Poland Sp. z o.o. and what were the deciding factors?

After having had good experieces with Sintra in a different project we were more than happy to include them in our pitch. Sintra has a very experienced Shopify team which is why we decided to go ahead with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project mainly includes the set up and development of a new Shopify platform based on our fairly challenging designs.

How many people from the vendor's team worked with you, and what were their positions?

The development team included a PM, a UX designer and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The shop has not gone live yet but is looking promising.

Describe their project management style, including communication tools and timelines.

Regular Updates and always reachable regarding questions and help.

What did you find most impressive or unique about this company?

Good UX ideas and very good advice in the beginning when we were trying to find the right platform solution.

Are there any areas for improvement or something they could have done differently?

We continuously grow and learn together, which is what agile development should be about.

BACKGROUND

Please describe your company and your position there.

ELEO is a german company which produces and sells trailor-made fences, gates and railings all made of wrought-iron. It is important to us that our website reflects the quality and individuality of our products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sintra Consulting Poland Sp. z o.o., and what were your goals?

For the first project, we needed help with our migration to the latest Magento-Version and complex configurator.

For the second one, we wanted to implement a variety of new features in our WordPress Setup and build a design-driven Online-Shop with a clear focus on UX whilst showcasing our high-end products.

SOLUTION

How did you select Sintra Consulting Poland Sp. z o.o. and what were the deciding factors?

After having good experiences with Sintra in a different project we were more than happy to include them in our pitch. The decision to go ahead with Sintra was based on their flexible and customer-orientated approach and good communication throughout our first project and because of their expertise in Magento development, UX, Knowhow, and flexibility when it comes to individual solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For the first project, we required a migration from Magento 1 to Magento 2. We wanted to increase the amount of content and introduce more functionalities which M1 did not offer. We wanted our content to be easy to be modified and manageable, therefore Sintra suggested a combination of M2 and WordPress.

For the second project, our website required a rework of the whole page. We wanted to implement new functionalities, like customer-specific configurations, and additionally increase the amount of content. Also, there was a need to have all the domains connected in order to be able to modify the content more easily and integrate it simultaneously on all domains.

How many people from the vendor's team worked with you, and what were their positions?

The development team included a PM, a UX designer, and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Considerable increase of conversion rate. The new shop has just launched, so it is too early to tell.

Describe their project management style, including communication tools and timelines.

We received updates regularly and proactively and especially during the start we appreciated the fact that the team asked many questions and challenged our ideas rather than just executing them.

What did you find most impressive or unique about this company?

Flexibility and eagerness to find a solution

Are there any areas for improvement or something they could have done differently?

There is always a way to improve. Sintra and our company both grew with this project. Also, Sintra has started to invest more in QA which is very much appreciated by us.

BACKGROUND

Please describe your company and your position there.

I am the owner of a company that produces seedlings of berries and other plants. The company has been selling wholesale and retail since 1981. Retail sale is done mainly through the online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sintra Consulting Poland Sp. z o.o., and what were your goals?

Sintra provided a service of moving our online store from PrestaShop to Magento

SOLUTION

How did you select Sintra Consulting Poland Sp. z o.o. and what were the deciding factors?

I wanted to have a store that is customer friendly, trustworthy, colorful, intuitive and easy to understand and operate, as most of our customers are the elderly. Sintra offered me clear solutions to achive all these targets.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was about moving my online store from PrestaShop to Magento. The choice of new, more advanced platform was caused by increasing online sale. The decision about the migration to Magento helped to increase the store's efficiency, implement new sales processess and new possibilities to modify the platform. We also prepared new design of the page, perfecting the structure and navigation.

How many people from the vendor's team worked with you, and what were their positions?

Bartosz, Sylwia, Mateusz 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The shop was transferred to a new platform.

Describe their project management style, including communication tools and timelines.

I never had to wait long for their replies. Sometimes the execution took a little longer than expected, but I was always informed about it beforehand.

What did you find most impressive or unique about this company?

Their high quality and comprehensive services were impressive.

Are there any areas for improvement?

It would be great to have some kind of emergency management team that reacts without delay to critical errors on the website, hacking attacks etc.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for Orientana, a Polish brand that offers natural, vegan, and cruelty-free cosmetics with plant-based ingredients straight from nature that support holistic care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sintra - Digital Business. Poland.?

We needed help with our e-commerce store.

SOLUTION

What was the scope of their involvement?

Sintra - Digital Business. Poland. carried out the full migration of our e-commerce store from WooCommerce to Shopify within one month. The team migrated customers, orders, products, blogs, and glossaries. They also implemented a customized Shopify theme aligned with our branding and Omnibus compliance. Moreover, they set up 1,200+ SEO redirects and integrated BaseLinker, Growave (loyalty program), TrustMate, Google Ads, Meta Ads, Google Analytics, Microsoft Clarity, and Shopify Email. Finally, Sintra - Digital Business. Poland. developed advanced features, including wishlist, preorder, bundles, upsell/cross-sell, and automated promotions.

What is the team composition?

We worked with 2–5 teammates from Sintra - Digital Business. Poland.

How did you come to work with Sintra - Digital Business. Poland.?

I found Sintra - Digital Business. Poland. on the internet through their website and blog. I chose them because I was convinced by the conversation with their employees and the offer they presented.

What is the status of this engagement?

We worked together from May–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sintra - Digital Business. Poland. delivered on time and launched our Shopify store within a month. Their implementation of 1,200+ redirects ensured the proper transition of URLs and helped us maintain search visibility. Moreover, we saw faster page loading and a more stable infrastructure compared to WooCommerce. We also saw an enhanced customer experience thanks to the intuitive navigation, wishlist, preorder, bundles, and upsell/cross-sell features. Finally, the team simplified analytics and reporting through integrations with Google Analytics, Microsoft Clarity, and Shopify Email. They also maintained our loyalty engagement through the seamless transfer of customer points to Growave. Overall, the migration to Shopify simplified store management and reduced the need for technical maintenance.

How did Sintra - Digital Business. Poland. perform from a project management standpoint?

Sintra - Digital Business. Poland delivered on time. We communicated via email and had regular status meetings after milestones were implemented.

What did you find most impressive or unique about them?

I was impressed by Sintra - Digital Business. Poland.'s communication and open-minded perspective.

Are there any areas they could improve?

They could have improved the live preview of work in progress in the project tracking tool.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO EatPorto a tourism company providing walking tours in Porto, Portugal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sintra - Digital Business. Poland?

We needed a booking platform for our clients, SEO, and blog services.

SOLUTION

What was the scope of their involvement?

Sintra - Digital Business. Poland developed a Shopify booking platform with a calendar format for booking and payment of tours. The platform also included a blog section for the business, an about section, and a contact section. In addition, the team provided SEO services in return for a percentage of profits. The platform also sold our e-book and physical guidebook and wines from a local producer.

What is the team composition?

We worked with three people from Sintra - Digital Business. Poland.

How did you come to work with Sintra - Digital Business. Poland?

We found Sintra - Digital Business. Poland through a referral. We chose them over other options because of their experience and the case studies they shared.

What is the status of this engagement?

We started working together in May 2023, and the project was launched in June 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We generated €7,000 in sales, gained control over our clients, and built a mailing list. We tracked the sales using Shopify statistics.

How did Sintra - Digital Business. Poland perform from a project management standpoint?

The project was fairly delayed, but it was done with quality and professionalism.

What did you find most impressive about them?

Sintra - Digital Business. Poland understood our needs.

Are there any areas they could improve?

They could have delivered quicker.

BACKGROUND

Please describe your company and position.

I am the Founder and Managing Director of ÉTAUDORÉ

Describe what your company does in a single sentence.

ÉTAUDORÉ is a Swiss-based online store with modern artisan furniture and design, hand made to order to the highest standards of craftsmanship in independent workshops in Europe

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sintra - Digital Business. Poland to accomplish?

• Design our website
• Set up our Shopify store
• Help us get started in the world of e-commerce

SOLUTION

How did you find Sintra - Digital Business. Poland?

Online Search

Why did you select Sintra - Digital Business. Poland over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Sintra - Digital Business. Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sintra designed and implemented our website with an integrated Shopify store, achieving a perfect balance between applying their creativity and expertise and following our preferences and brand image. They also gave us valuable advice on best practices in the area of e-commerce.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our etaudore.com / etaudore.ch website has been successfully implemented and is running smoothly up till today

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very well: timelines were well estimated and followed, as was the budget.

What was your primary form of communication with Sintra - Digital Business. Poland?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Apart from their technical expertise, we really appreciated the business acumen of Sintra in the area of e-commerce and the advice they could give us. They have a very good eye for design and were able to match our brand aesthetics very well.

Are there any areas for improvement or something Sintra - Digital Business. Poland could have done differently?

The technical implementation team was sometimes less responsive than the design team. However, these were only minor glitches and the project was delivered successfully and on time.

BACKGROUND

Please describe your company and position.

I am the CEO of an other industry company 

Describe what your company does in a single sentence.

E-commerce for eco packaging

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sintra - Digital Business. Poland to accomplish?

• New website

SOLUTION

How did you find Sintra - Digital Business. Poland?

Online Search

Why did you select Sintra - Digital Business. Poland over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Sintra - Digital Business. Poland were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Building new website on Shopify. 
• UX/UI design.

RESULTS & FEEDBACK

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was late, and their communication was terrible.

What was your primary form of communication with Sintra - Digital Business. Poland?

Virtual Meeting

What did you find most impressive or unique about this company?

Ability to sell and communication before the start of the project.

Are there any areas for improvement or something Sintra - Digital Business. Poland could have done differently?

Mostly communication.