Sedin Technologies

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an automation assembly equipment company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sedin Technologies?

We had a work overload and needed someone to help us with mechanical designs.

SOLUTION

What was the scope of their involvement?

Sedin Technologies is our go-to partner for product design services — we rely on them to find good solutions to our needs. We’ve given them all the information to get the project rolling, and they’ve provided us with engineers skilled in CAD tools.

What was the team composition? 

We’ve worked with around four members of their team.

How did you come to work with Sedin Technologies?

A colleague referred me to them, and after having their information and reaching out to them, we scheduled a meeting to review the scope of work.

What is the status of this engagement?

We started working together in July 2022, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sedin Technologies' timely work positively impacts our project because they do everything quickly and effectively. In addition, I think that their work will help us increase our business conversions and sales.

How did Sedin Technologies perform from a project management standpoint?

Sedin Technologies' team patiently answers our questions and documents everything very well. In terms of tools and communication, we use email and messages.

What did you find most impressive about them?

Sedin Technologies can have multiple resources working on a project at the same time. Overall, I'm delighted with their work, which has been a good experience.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the former CTO of Aroma360. We’re a B2C company that sells a variety of scenting products, from reed diffusers to air conditioning scenting systems for office buildings. We have e-commerce and direct sales channels. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sedin Technologies?

I was initially looking for an in-house Salesforce development team. However, I was having a hard time filling these positions and decided to look for an outside consultancy company.

SOLUTION

What was the scope of their involvement?

Before working with Sedin Technologies, another colleague and me used to administrate the company’s Salesforce development. At that time, our company sold around $70 million yearly and had 100 sales representatives. We were overwhelmed on multiple fronts. 

Sedin Technologies has helped us analyze and identify our technical debt in this area and prioritize our tasks. They’ve helped us identify which issues we could resolve quickly and which ones we needed to gather more data for future work. We work with Sedin Technologies hand-in-hand on a daily basis. 

What is the team composition?

We’ve worked with different specialists from Sedin Technologies. I’ve worked with part of Sedin Technologies’ executive team, Madhu (Senior Project Manager), and a team of developers. 

How did you come to work with Sedin Technologies?

We initially had placed ads for our open positions, and Sedin Technologies contacted us through those ads. We reviewed their LinkedIn profile and portfolio and asked them to talk to some of their previous clients. I had a conversation with a company in Australia that helped me decide to go with Sedin Technologies.

How much have you invested with them?

We’ve invested around $250,000 with Sedin Technologies.

What is the status of this engagement?

We started working together in January 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m happy with Sedin Technologies’ work. They meet our expectations and feel like part of our team. Sedin Technologies thinks through our work process and requests. They make suggestions about things they think will work better for the project. 

Moreover, all of Sedin Technologies’ clients I talked to had positive feedback about their work. This is the first time I’m willing to do a review for a company on Clutch, even though I’ve been asked before. 

How did Sedin Technologies perform from a project management standpoint?

Sedin Technologies meets deadlines. We use Jira to track our project’s progress and tasks, and I check our Jira board regularly and track how long it takes Sedin Technologies to transition from one task to another.

We have a daily stand-up meeting and communicate on Slack throughout the day. 

What did you find most impressive about them?

I’m most impressed by Sedin Technologies’ executive team — they really care about our project. I’ve had other experiences before where colleagues ask questions geared towards delaying deliverables. At the beginning of our project, I worked with Sedin Technologies’ executive team to avoid these questions from their development team and be more action-oriented. 

Developers typically want to be specific to please us, which can often cause us to lose time. I wanted Sedin Technologies to deliver what I asked, and they’ve been able to do that.

Are there any areas they could improve?

The time zone difference has been frustrating from a business point of view. However, I understand this isn’t something Sedin Technologies can change. Although I wish we could meet at different hours, Sedin Technologies really covers our needs. 

Do you have any advice for potential customers?

I recommend having a clear understanding of your project before working with Sedin Technologies. I’ve learned not to share the ideation phase of the project if I don’t have any facts first.

BACKGROUND

Please describe your company and your position there.

My name is Stephen, Founder and Owner of EquipmentFX. I have owned and led a virtual / distributed work / outsource company for 15 + years providing marketing and technology consulting and implementation servicing the $1T “equipment” industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies, and what were your goals?

I have known and worked with Sedin and their founder, Dinesh, since 2015. The original project was an external search / scraping tool to organize equipment into categories based on user profiles and requirements. The second and current project was to design and build a SaaS product, a mobile application / desktop experience called the EquipmentFX “shop” application and platform. This platform facilitates a buying and selling experience in a true mobile, cloud first environment built in AWS with several advanced

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Sedin technologies because they have been in business for over 15 years, they have a flexible, technology agnostic team building approach that is flexible, affordable and RELIABLE. Sedin does an exceptional job with early discovery and formal requirements documents that clearly spell out a project’ deliverables, costs and timelines.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Stage 1 was early discovery lasting about 90 days;
• Stage 2 was to redesign and build an MVP / prototype for presentation to investors, 9 months to complete;
• Stage 3 was to build out additional features in a series of 16 total sprints to launch on the app stores, have a live, working product prepared for first users and feedback. All completed sequentially with review, QA, testing and feedback from several team member working together.

How many people from the vendor's team worked with you, and what were their positions?

The Sedin team ranged between 6 – 12 employees depending on resources at certain stages. Positions included a senior level business analyst, project manager, senior technical lead, a team of web and mobile developers and a professional design team of (3) that helped create the final product and experience. We had frequent check-ins from their CEO & COO to offer additional support, ideas and make sure we were happy with the progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main outcome is a working product, successful submission to both app stores and continued support for additional features during our next phase. We’re able to add users and create the “shop” experience as intended, plus new ideas that make the shop experience even better than originally designed.

Describe their project management style, including communication tools and timeliness.

The workflow was exceptional and we established a cadence that worked for both of our time zones. We used advanced project management tools, consistent PPT presentations detailing features and completion and consistent communication online via chat, video and email.

What did you find most impressive or unique about this company?

Their ability to adapt to changing work and funding scenarios based on our project was most impressive and unique.  We started building during COVID which led to a series of delays, followed by delays caused by rising interest rates, so we had to adjust our funding schedule, they flexed to our needs and still delivered in less than ideal conditions on our end

Are there any areas for improvement or something they could have done differently?

Maybe promote and include more time on design in the early term, given the quality of their design team and ultimate complexity of the project given how many features we ended up including.

BACKGROUND

Please describe your company and your position there.

I am Director of Applications Development with Cyient.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies?

We had the challenge of adopting the Tableau dashboards in our organization. To ensure our people use the real-time data from the dashboards, we had to come up with ways to make these dashboards more intuitive, robust, and enhanced UI. To make this change we tied up with Sedin.

SOLUTION

How did you select Sedin Technologies and what were the deciding factors?

We went through a rigorous vendor evaluation process which was based on the ability of the vendor to deliver results as per our requirements of bringing in the UI changes to the dashboard that can make the change in adoption in our organization.

Describe the project in detail and walk through the stages of the project.

The project involved the enhancement of eight existing dashboards and building five new ones. One of the new dashboards that were created was a complex integrated operations dashboard that captured all the organization's metrics across the board. It went through stages of build and UAT.

How many resources from the Sedin Technologies team worked with you, and what were their positions?

2 developers, 1 PM/BA

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Once we went live with the revamped dashboards we certainly see a great improvement in the adoption of these. The feedback from the stakeholders was that the dashboards were self explanatory.

How effective was the workflow between your team and theirs?

Good

What did you find most impressive or unique about this company?

They were flexible and adaptive to the client's changing requirements. This was really helpful for us to navigate through dynamic requirements evolving from our stakeholders.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the Mechanical Engineering Manager at a company that provides turnkey custom automation and testing equipment to various industries including but not limited to the automotive, medical, consumer product and human sciences industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies?

All our products are custom machines or systems, so Sedin allows me the opportunity to increase the mechanical design capacity by providing a design team that our Project Engineers can guide through the process.

SOLUTION

How did you select Sedin Technologies and what were the deciding factors?

Sedin Technologies was recommended by one of the other divisions of our corporation.

Describe the project in detail and walk through the stages of the project.

This project was assembling and testing a two-piece, splined drive shaft. The initial concept was provided to Sedin Technologies where they converted the concept to a final design and documentation package.

How many resources from the Sedin Technologies team worked with you, and what were their positions?

There were four members on the team from Sedin Technologies, one project manager and three mechanical designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed as expected to meet the schedule and budget. The documentation package that was delivered was per our standards with very few changes requested. The success from my point of view is that I was able to complete this project utilizing one internal resource, not multiple as this size project would typically require, and meet or beat all expectations.

How effective was the workflow between your team and theirs?

We have discussions and presentations multiple times a week to allow for excellent communication of the designs, changes, and progress of the project.

What did you find most impressive or unique about this company?

The most impressive aspect of working with Sedin Technologies is how quickly they adopted and followed our company mechanical design standard as well as how quickly they understood the project design intent. They've delivered when they said they would and clearly and transparently communicated throughout the project.

Are there any areas for improvement or something they could have done differently?

At times verbal communication can be challenging, but this will improve as our teams work together on future projects.

BACKGROUND

Please describe your company and your position there.

I am head of Data Analytics, CRM & Digital development for one of the leading Fashion retail " Raymond"

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies?

To build a single view of all key KPIs across brand and format. which will help management to make data-driven decisions.

SOLUTION

How did you select this vendor and what were the deciding factors?

we put out a clear RFP and shortlisted a couple of companies and after interviewing them, we choose this vendor on their clear understanding and technical expertise.

Describe the project in detail and walk through the stages of the project.

Raymonds got to know about Sedin Technologies when their sales team reached out with their service offering in the BI & Analytics space. When Raymonds was planning to implement Tableau Dashboard deployment across the divisions of the company, we were a little skeptical as it was the first time association with Sedin Technologies for a critical project with a demanding timeline coupled with the top management visibility and focus.

How many resources from the vendor's team worked with you, and what were their positions?

4 -Senior resources under the guidance of their CTO

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From scratch, Sedin helped us in Tableau implementation to the delight of the top management. It is indeed a commendable implementation. Their expertise in business intelligence and data engineering came to the fore in ensuring the Tableau dashboard implementation was a huge success.

How effective was the workflow between your team and theirs?

Very impressive

What did you find most impressive or unique about this company?

We were really impressed with their service orientation and understanding of our business. We are extremely satisfied and impressed with the Sedin data analytics team, as we have already provided a positive referral to a corporate client.

Are there any areas for improvement or something they could have done differently?

I am very happy with their approach.

BACKGROUND

Introduce your business and what you do there.

I'm the director of mechanical and controls design at TA Systems. We've been providing automation services for about 30 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sedin Technologies?

We got swamped in a short amount of time and didn't have enough people available to fulfill all of our projects, so we were looking for some outside help.

SOLUTION

What was the scope of their involvement?

Sedin Technologies provides design services to us. They work closely with our internal design team, specifically our lead designer. We collaborate with the team on some of our machine designs by assigning a portion of the work to them. They then produce their part of the designs using SOLIDWORKS and send the finished product to us. 

What is the team composition?

We have five dedicated teammates working on the project, including a lead designer. We also dealt with another person who was in charge of setting up our account.

How did you come to work with Sedin Technologies?

One of our internal teammates had worked with them in his previous job. We contacted Sedin Technologies, and everything worked out pretty well.

How much have you invested with them?

We spend about $13,000 per month.

What is the status of this engagement?

The project started in April 2021 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Sedin Technologies, we've been able to deal with the sudden influx of work we've gotten. Their help has allowed us to finish our work quicker, increasing our throughput.

How did Sedin Technologies perform from a project management standpoint?

Their project management is good. We don't assign timelines to them. Instead, we get daily updates from the team. Although they're a foreign company, we have daily calls using Microsoft Teams, during which the team presents their designs. We always know where they are in the project. Outside of the daily meetings, they can also reach out to our internal design team to ask for help and feedback.

What did you find most impressive about them?

Sedin Technologies is very capable — they come up with some good ideas. As long as we give them some direction, the team can come up with a good design. Their services also cost less than those of local designers. 

After working together for some time, we now understand where their talents lie and what the team can handle, so we know which tasks to assign. Meanwhile, the more comfortable they've gotten with our business, the easier it's been for them to meet our expectations.

Are there any areas they could improve?

Our work is pretty niche, so we know they just need more time and experience to understand what we do. Every time Sedin Technologies finishes a project with us, it goes a little smoother each time, and they figure things out a little quicker.

Do you have any advice for potential customers?

Communication's the biggest thing you have to work on. Make sure to have daily meetings to ensure that they're on the right track.

BACKGROUND

Please describe your company and your position there.

I am Slava Snitser, I am a Mechanical Engineering Team Leader and take care of mechanical design of water treatment and desalination, reverse osmosis systems at Desalitech - a DuPont brand. Desalitech is revolutionizing the way the world treats water. Our patented Closed-Circuit Reverse Osmosis (CCRO™) process that promises high performing, high recovery systems that require less oversight and less operating costs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies?

Desalitech was looking for mechanical engineering support to have a contractor that does the exact job that our engineers do, in order to be able to take more new projects and develop standards projects line. Sedin was not the first vendor we've worked with, previous outsource jobs did not meet our requirements.

That’s where Sedin clicked all the boxes and we tied up with Sedin. And, we were surprised, amazed with the way their entire engineering team worked. They not only had good knowledge about CAD softwares, they also had sound engineering knowledge about water treatment plants, and Systems. Currently Sedin team helps us with 3D modeling, 2D drafting and some engineering documentation projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

While we were in search of the right vendors, Sedin’s sales team reached out to us. We explained our requirements. Sedin did the initial test- ‘pilot project’. We were impressed with the pilot project’s results and our journey started. From that point we had training sessions and procedures done so Sedin will be able to adopt Desalitech workflow and techniques. Sedin team are quick learners, they understood all needed requirements and implemented every single comment of ours.

Sedin designers’ skill set, on time delivery, exceptional work quality, taking care of minute project details and continuous improvement zeal are some of the key factors to work with them. They performed quick and efficient work, their deep domain expertise helped us in getting great results.

Describe the project in detail and walk through the stages of the project.

We did multiple projects with Sedin. Let me frame it into different stages such as:

1. Project Assignment- We collected all the data for the project and shared it with the Sedin Team. And we disclosed all the scope of work that needed to be done.
2. Project Kickoff- Sedin went through all the inputs provided by us in detail. And their team asked for clarification, missing information, standards, queries, libraries, plant concepts during the project kickoff meeting.
3. Project Estimation- Sedin performed an analysis of the cost and resources estimation and a resource allocation based on deliverables’ date.
4. Project Execution & Submission- Sedin Engineering Team started executing the project. We had periodic meetings through online conference portals and social media platforms, sometimes even on Whatsapp for quick queries or updates (daily/weekly depending on the situation). We did the review and provided key feedback to the team. Sedin also submits the efforts sheet which covers all the estimated hours, actual work hours, quality hours, etc.
5. Review- Once the project was submitted to us, We did a review, and gave feedback. The team was very prompt in correcting any deviations, in case our operation team had any.

How many resources from the vendor's team worked with you, and what were their positions?

Around 1-2, sometimes 3 piping designers were engaged in the project. In addition to the designer, there is always a QA person who checks and confirms the work is done properly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, with the help of Sedin, Desalitech mechanical engineering team had more time and was able to create and maintain a standard line of CCRO projects, some of them were even done in cooperation with Sedin. Also, we were always able to meet the deadlines. There was negligible project pressure due to their presence. We can always count on them. Sedin delivered all of our works much ahead of the delivery schedule.

How effective was the workflow between your team and theirs?

Very much, I would say. The workflows with the team were always good. They were good listeners and had good command over their presentation skills. Although there was geographical difference and different time zones, it couldn’t stop the Sedin Team from addressing our projects tasks and key challenges with the right solution.

What did you find most impressive or unique about this company?

I absolutely love working with Sedin. They are friendly, the Sedin Engineering Team was always listening, constantly learning, and developing things quickly. They were quick learners, and I particularly liked the way a new member was introduced to the team as the project was halfway and it made no difference in the quality and working style, everything was in sync. Also, their availability is amazing, no matter how busy their engineers are, they will always immediately find resources to help us on time.

Are there any areas for improvement or something they could have done differently?

We are in good relations and I feel comfortable to openly address all my concerns directly to Sedin, knowing they will kindly accept the feedback. I wouldn't write anything here.

BACKGROUND

Please describe your company and your position there.

I am the business lead for a small company that has an online community platform for medical professionals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies?

We required ongoing IT support/development for our software platform as we did not have dedicated ruby developers within our parent organization.

SOLUTION

How did you select this agency and what were the deciding factors?

Cost is always a factor and we found Sedin to be reasonably priced. They also had developers that were in both the Eastern time zone - which is where we are located and ex-US to accommodate nearly 24 hour service.

Describe the project in detail and walk through the stages of the project.

Sedin provided 2 full-time ruby developers to support on ongoing client efforts. This included site maintenance and product upgrades as required.

Describe the recruitment process in detail.

Our parent organization IT leadership team spoke with multiple vendors including several that they had worked with in prior projects. Most had only moderate experience in with ruby - and based on our needs and the expertise of Sedin and their "Ruby Factory" we felt that they had the best expertise to meet our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have had a few changes in staffing with our IT support team over the course of our relationship, however the new team members were able to ramp up quickly and contribute immediately - with little impact on our business.

How effective was the workflow between your team and theirs?

Workflow was effective with the use of our project management platform effectively monitoring and assigning work. We were also able to find a daily stand up meeting time where both developers could join

What did you find most impressive or unique about this company?

Their expertise in ruby on rails. They were also very accommodating to our requests, and they worked with us on other projects that were a little beyond the scope of our agreement.

Are there any areas for improvement or something they could have done differently?

Sedin has done a very good job of staying in constant communication with us about their team that they have assigned and always provides timely communication when changes may be happening in terms of new staff or prolonged absences. They provide a solution before notification.

BACKGROUND

Please describe your company and your position there.

efore reading a review I always try to determine where the person giving the review is qualified to do so. I am including my history relating to having propriety applications created which I believe qualifies me to give Railsfactory a huge positive recommendation. The present company where I work is a motor car repair workshop. They have been in business in the same premises for over 30 years.

My position is office manager and personal assistant to the Director. I have been with the company for 20 years. Prior to this I was a director of a textile manufacturing company for 16 years and prior to that, for 26 years, a director of a chain of retail stores selling home appliances and TVs. In the 1960s it was my task to introduce computerisation of the firm. In those days the system was to engage a computer manufacturer and have them create the application for you.

We needed an application for our debtors only. We had very special and unusual requirements. Our responsibility was to describe our manual systems fully listing the number of line entries per month. The computer manufacturer’s programmers would then analyse this and quote an all in price for the software and hardware. It took over a year complete and debug.

It was during this process that I learned why so many propriety application installations failed. Time pressure was put on the person responsible for introduce the computer system to the firm by both the computer company and your own company management to install the system. The computer manufacturer’s attitude was “we are far enough into the creation where it can be introduced and we will debug it as we get along”.

Our management team “if the programmers are ready to launch why are you holding the installation back?” one had to be very strong to resist both pressures. Ultimately, some months later, when I ran through the whole programme multiple times without a hitch the system it was successfully launched. My next computerisation was in 1982 when I joined a textile manufacturing Company.

Two months prior the previous owner had purchased a computer and program from a computer manufacturer. It too was to function as debtors program only. One had to start the computer with magnetic card each time. The program had many bugs. I contacted the vendor company, they took the computer back and passed a full refund. We brought we our old clackty clack booking machine re-entered all entries which gave me time to reassess what was available.

Times had changed one was not forced to purchase from the computer manufacturers. Programmers where writing programs for specific industries and looking for clients. This time I was looking to buy a ready made standard debtors plus analysis application off the shelf I wrote a detailed analysis of our requirements which I sent out to various programing organisation.

My one major specification was their program had to fulfil all our requirements without modification. If during their demonstration I was told “The program cannot do this feature but we can modify it for you.” The demonstration would come to an immediate end. Many such demonstrations ended this way. Eventually I found such a program with which we had great success. Bear in mind that the computers we were using had a “Huge hard drive capacity of 20 megabytes.

The application which I ultimately chose fully lived up to my expectations. The textile factory was sold in 1988 I decided to move on. In the company wages program we used was a very good program. I had developed a relationship with their support team which was totally telephone based. Knowing that I was now free they asked me to join them to handle the support and onsite education for those customers whose issues they could satisfy over the phone by their support team.

This was a very satisfying job. Without expectation when I left each customer they expressed their grateful thanks. Payments were made on completion of the session. In 1999 this company was sold. I was invited to join a company which sold computer education manuals to training organisations. My task was to create a market within the state government, universities, big business and private training organisations for both offline and online uses.

I did this for five years and left when the company was sold. This too was a very satisfying job. I had at my disposal online education on any IT subject I chose. Here too my function was after sales training and support. This was prior to zoom, Team viewer or the benefits of any online face to face application . In 1999 I joined Gil Auto. Gil at that stage was using a manual system for his operation. I investigated the readymade market and could not find a satisfactory application that could satisfy our requirements.

We engaged a small programming firm to create a standalone a single off line application. This served us well but as the business had grown we needed a new program to enhance our back office productivity. About six years ago we were approached the largest firm of programmers in Australia who specialised in the motor industry.

They gave us an estimate of the cost for the modification of their program to our requirements. This time I really thought that they would be able to do this. A year later they refunded our deposit admitting defeat.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RailsFactory, and what were your goals?

The project for which we engaged Railsfactory was to create a multi user online application to have all the functionality of our existing desktop offline application with many, many more added features in our wish list

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended to Railsfactory by a firm in the jewelry insurance business. Railsfactory had been a service provider for them for some years and still is currently.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided Railsfactory with a copy of our offline application, and the current .mdb files and a wish list. Railsfactory were to provide us with a multi user online solution plus the list of all the items on our wish list.

How many people from the vendor's team worked with you, and what were their positions?

All team members, I think about six, were present at every meeting. There was no having to wait for answers because of somebody’s absent. At the end of each meeting the team leader confirmed their notes as to what was to be completed for the next meeting and a date set for that meeting. Their knowledge and usage of the English language was very impressive, at no stage did we need to correct any spelling in the hard coded text.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There are three areas which benefited from the introduction of the application Workshop about 12% Back office about 15% Sales and marketing a massive 25% Workshop and back office what we anticipated Marketing and sales a delightful surprise

Describe their project management style, including communication tools and timeliness.

We really had no idea of all the possibilities and benefits that the internet and modern programming could offer us. Had Railsfactory just given us what we asked for we would have been satisfied. All the way through the project they brought to our attention benefits that we did not know were possible. These extra enhancements have been greatly appreciated.

On two occasions in the third of fourth sprint we realised that an added feature would be nice to have only to discover that they had provided that as they thought we would need it at some future date. For the difficult requests we made, they in every case, found an efficient answer. In one case we required one particular field to have a circular updating system. Their resulting workaround was very impressive. The information of this feature has enabled us to markedly increase our sales.

What did you find most impressive or unique about this company?

The project was divided into a number of sprints which were to be signed off by us one at a time. At all stages we knew where we were and could see and feel the progress that was being made. We for our part were constantly testing and retesting all achievements looking for glitches and anomalies Previously all programmers we have worked with have been in our time zone.

The customer’s input is vital at all stages of the project. This had resulted in our losing many hours out of our day being dedicated to the previous programmers attempts. Railsfactory being in a different was a distinct advantage as meeting could be held after we closed for a few hours at a time a couple of times a weeks. All team members, I think about six, were present at every meeting.

There was no having to wait for answers because of somebody’s absent. At the end of each meeting the team leader confirmed their notes as to what was to be completed for the next meeting and a date set for that meeting. Their knowledge and usage of the English language was very impressive, at no stage did we need to correct any spelling in the hard coded text.

We signed off the final sprint having tested and trying create errors which we could not find we went live without running the old system in parallel. We have had no glitches from the application. A vital feature! Railsfactory provided us the ability, without any coding knowledge on our part, to add new information to all the dropdown fields. This is an outstanding feature. It has future proofed the application.

It is as up-to-date today as it was on the day we went live. Their after-sales service was exceptional. On two occasions we had a problem with our internet provider. We contacted Railsfactory they in turn contacted our provider on our behalf and we were up and running within a few hours. Once again thank you Railsfactory.

Are there any areas for improvement or something they could have done differently?

Absolutely no issues that i can remember