Scalix Enterprise Solutions LLP

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Text2World India Services Pvt Ltd

Describe what your company does in a single sentence.

We are in SAAS & CPAAS Products, We also delivered Communication services and AI products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalix Enterprise Solutions LLP to accomplish?

• Architect a highly scalable, omnichannel CPaaS platform capable of sustaining high-concurrency performance upwards of $8,000+$ TPS for mission-critical messaging workloads.
• Build a multi-tenant SaaS deployment architecture supporting white-labeling, custom branding, granular routing rules, and dynamic inbound/outbound integrations.
• Implement a flexible Bring Your Own Cloud (BYOC) model, enabling automated, on-demand deployment and management of the core SMS processing engine directly into client cloud environments.
• Engineer a real-time analytics engine to track SMS metrics, provider pricing, complex routing, and system-wide performance at $8,000+$ TPS without impacting core transactional throughput.
• Facilitate a seamless legacy migration from Text2World to Scale2World, preserving existing provider links, routing matrices, and customer data while introducing self-service onboarding.
• Integrate an AI Chat Assistant natively to handle user onboarding, platform feature training, automated support, and on-demand conversational insights for system KPIs and business analytics.
• Automate rate-card ingestion from emails and alternative communication channels, while adding native notification delivery support for Email, WhatsApp, RCS, Viber, and Telegram.
• Develop a dynamic, job-driven API gateway mapping system that allows customers to connect custom domains and configure sub-routing rules completely via self-service.

SOLUTION

How did you find Scalix Enterprise Solutions LLP?

Referral

Why did you select Scalix Enterprise Solutions LLP over others?

Good value for cost

How many teammates from Scalix Enterprise Solutions LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SaaS Product Development 
Core Architecture: Design and build a multi-tenant cloud application with custom user roles, granular access controls (RBAC), and subscription management/billing systems. 
User Interface & Experience: Development of an intuitive, responsive frontend dashboard allowing end-users to manage data, view reporting analytics, and configure settings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully achieved and sustained a benchmarked throughput of over $8,000+$ Transactions Per Second (TPS) with zero degradation in core transactional performance.

Reduced enterprise customer onboarding and configuration cycle time by 75% through automated, self-service custom domain mappings and BYOC infrastructure deployment.

Maintained near-zero latency overhead for real-time analytics ingestion, ensuring accurate provider pricing and routing metrics even during peak $8,000+$ TPS traffic spikes.

Dropped platform support tickets by 40% using the native AI Assistant for real-time user training, interactive troubleshooting, and instant KPI reporting.

Achieved 100% data and configuration fidelity during the legacy migration from Text2World, migrating high-volume enterprise routing rules with zero customer downtime.

Streamlined rate-card updating overhead by 90% via automated AI ingestion from incoming emails, eliminating human error in margins and provider pricing structures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional throughout the entire lifecycle. Deliverables for both the SaaS platform and CPaaS integrations were consistently hit on time, keeping a highly complex technical project perfectly on track. Their communication was transparent, proactive, and highly responsive. Whenever we needed to pivot infrastructure requirements or adjust a deployment timeline, their DevOps team adapted seamlessly without breaking stride. It truly felt like an extension of our own team rather than an external vendor.

What was your primary form of communication with Scalix Enterprise Solutions LLP?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most was their ability to seamlessly bridge the gap between frontend SaaS application design, complex CPaaS communication layers, and robust DevOps infrastructure. It is rare to find a team that possesses deep expertise in all three domains and can execute them concurrently without friction

Are there any areas for improvement or something Scalix Enterprise Solutions LLP could have done differently?

None at all—the team performed exceptionally well, met all deadlines, and handled every technical challenge with absolute professionalism

BACKGROUND

Please describe your company and position.

I am an executive at Regal Remedies limited

Describe what your company does in a single sentence.

Fluorine based API intermediate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalix Enterprise Solutions LLP to accomplish?

• Build an end-to-end pharmaceutical ERP to automate complex operations, ensuring 100% compliance with government mandates (GST, TDS, e-invoicing, e-way billing) while streamlining manufacturing workflows from Bill of Materials (BOM) setup to rigorous quality assurance testing
• Optimize sales and workforce performance by implementing territory-specific pipelines for tiered customer segments, alongside a unified HRMS module featuring biometric/RFID hardware integrations to automate payroll, attendance tracking, and employee KPIs

SOLUTION

How did you find Scalix Enterprise Solutions LLP?

Referral

Why did you select Scalix Enterprise Solutions LLP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Scalix Enterprise Solutions LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scalix developed and customized our ERP system, created workflows as per our requirements, provided user training, and has been providing technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project improved our business operations by automating processes, reducing manual errors, saving time, and increasing overall efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project professionally, delivered the work on time, responded quickly to our requirements, and provided good support throughout the project.

What was your primary form of communication with Scalix Enterprise Solutions LLP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quick support, understanding of our requirements, and ability to customize the ERP as per our needs were the most impressive.

Are there any areas for improvement or something Scalix Enterprise Solutions LLP could have done differently?

Overall, we are satisfied with their services. There are no major areas for improvement.