The Scalers

BACKGROUND

Please describe your company and position.

I am the VP Software Engineering of Link Labs, Inc.

Describe what your company does in a single sentence.

We provide indoor and outdoor asset location and environment tracking solutions for logistics, transportation, and medical industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Scalers to accomplish?

• 24/7 Production Operations
• Software Engineering Staff Augmentation

SOLUTION

How did you find The Scalers?

Online Search

Why did you select The Scalers over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Scalers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In our Operations efforts, the Scalers team helped us achieve and maintain 99.99% uptime across our production environments. The Scalers also helped us deliver key components of our new core IoT infrastructure, allowing us to scale to a much larger market share while cutting costs in half.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

99.99% uptime
25% Cost reduction due to operational efficiencies
Delivery of new Platform Components for real-time analytics-first IoT data management, which is also significantly reducing costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Scalers was very helpful in meeting our goals in 2024, and is on track to deliver our goals in 22025.

We maintain a great partnership, work together when there are issues, and the team members have been highly available and highly reliable to meet the roadmap and unexpected challenges quickly and smoothly.

What was your primary form of communication with The Scalers?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their company culture aligns with ours, where we make sure all our employees have the opportunity to learn and grow professionally. They weren't a typical offshore HR numbers provider; they focused more on employees as individuals first.

Are there any areas for improvement or something The Scalers could have done differently?

Not really. Any issues we had (which were few) were quickly and directly discussed and remedied almost immediately. The greatest concern came from the nature of the job market in Bangalore, which made it difficult to hire people. The Scalers helped us pass this such that we filled our positions in much less than the expected 40-90 days.

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of Mediolanum International Funds Ltd

Describe what your company does in a single sentence.

Mediolanum International Funds Limited is a regulated asset management company headquartered in Dublin and part of the Mediolanum Banking Group

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Scalers to accomplish?

• Off-Shore Team
• Hiring

SOLUTION

How did you find The Scalers?

Our CIO had worked with The Scalers before Mediolanum

Why did you select The Scalers over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Scalers were assigned to this project?

14

Describe the scope of work in detail. Please include a summary of key deliverables.

The MIFL team requires comprehensive support from an off-shore engineering team to sustain and enhance ongoing data-related projects. This support is essential as critical data pipelines operate outside Irish business hours, necessitating continuous oversight and maintenance. The off-shore team’s responsibilities include:

• Monitoring and maintaining overnight data pipelines to ensure stable, uninterrupted operations.
• Developing new data pipelines tailored to evolving business requirements and stakeholder needs.
• Collaborating closely with the on-shore MIFL team to understand project priorities and technical specifications.
• Participating in regular reviews and updates to optimize system performance and implement best practices.

In establishing the off-shore function, The Scalers team was engaged to facilitate all aspects of setup and ongoing management, including talent acquisition, system provisioning, operational support. and more taking care of my engineering team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tracked the team's output thru ticket systems.

Set up the goals for the individual engineers

Each sprint delivering the components in to production

How many business BAU tickets are addressed

How many data quality issues are raised

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mostly the project is managed by us. We engaged the Scalers to set up the off-shore team. The entire projects controlled by MIFL Team.

What was your primary form of communication with The Scalers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about The Scalers is their exceptional commitment to team care and engagement. They maintain frequent and meaningful connections with the team, ensuring that any concerns are promptly addressed. Their recruitment process stands out as well—the technical team expertly filters candidate profiles to match our requirements, saving significant time during the final interview stages. Over more than four years of collaboration, we have experienced remarkable team stability, with no engineers leaving the group. This level of retention and the proactive, thoughtful support provided by The Scalers truly distinguishes them as a partner.

Are there any areas for improvement or something The Scalers could have done differently?

Nothing at this moment

BACKGROUND

Please describe your company and position.

I am the VP Engineering of Basis Technologies

Describe what your company does in a single sentence.

Inteligent change management software for SAP

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Scalers to accomplish?

• Supplement existing Scrum teams

SOLUTION

How did you find The Scalers?

Referral

Why did you select The Scalers over others?

• Pricing fit our budget
• Great culture fit

How many teammates from The Scalers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop, maintain and enhance inteligent change management software.

First delivery of container based web front end and business logic layer to existing ActiveControl product.

First delivery of new product, ActiveDiscover.

Ongoing development of both applications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of the Jira releases on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?
The scope were met.

What was your primary form of communication with The Scalers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The model of integrating The Scalers people into our Scrum teams is impressive.

Are there any areas for improvement or something The Scalers could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Web R&D Leader of a fitness equipment manufacturing company.

Describe what your company does in a single sentence.

We build fitness equipment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Scalers to accomplish?

• to help us establish a skilled engineering team in India to rebuild a legacy product.

SOLUTION

How did you find The Scalers?

Online Search

Why did you select The Scalers over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Scalers were assigned to this project?

11

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Deliverables:

• Recruitment and people management (HR) of staff
• Onboarding new employees
• Employee retention through benefits and pay
• Office supplies and equipment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• low attrition rate
• team members quickly contribute to the project in a meaningful way

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with The Scalers is easy and their processes are straight forward. They go to great lengths to ensure our India team is well taken care. They are responspive and accomodating to our specific needs. 

What was your primary form of communication with The Scalers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to meet and exceed our needs in a timely manner is outstanding. Their outlook on how best to care for a team located across the globe. 

Are there any areas for improvement or something The Scalers could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO & Owner of MyCargoGate Group

Describe what your company does in a single sentence.

Logistics and customs clearance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Scalers to accomplish?

• Grow our DEV Team
• Speed up the developing process

SOLUTION

How did you find The Scalers?

Online Search

Why did you select The Scalers over others?

Great culture fit

How many teammates from The Scalers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build up a DEV Team with different capabilities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team was growing more then expected with very skilled people

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've provided a good service and have been very much helpful on all ends!

What was your primary form of communication with The Scalers?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The mix of European / Indian approach as well as the two owners deep diving as well into the project

Are there any areas for improvement or something The Scalers could have done differently?

Not really except the price probably ;-)

BACKGROUND

Please describe your company and position.

I am the CSO of MyCargoGate

Describe what your company does in a single sentence.

Cross border ecommerce logistics and critical logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Scalers to accomplish?

• Build a new application
• Setup a dev team to support our existing application

SOLUTION

How did you find The Scalers?

Online Search

Why did you select The Scalers over others?

• Great culture fit
• Company values aligned

How many teammates from The Scalers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Support current application and creating new application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Less issues with our current application, structuring processes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The quality and speed of work is perfect and what is needed.

What was your primary form of communication with The Scalers?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The hospitality; The Scalers takes care of the people. Perfect fith with the dna of our company

Are there any areas for improvement or something The Scalers could have done differently?

Not immediately 

BACKGROUND

Introduce your business and what you do there.

I'm the Head of Engineering at a company that provides market intelligence, data, and networking platforms to help investment professionals make informed decisions and build strategic connections across global financial markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Scalers?

We needed support to build a team to develop a game-changing reimagining of our product offering. Previously, we had worked solely with consultancies, agencies, and outsourcing arrangements, so we wanted to build our own team, tightly integrated with the business, to do a fantastic job with our technology going forward.

SOLUTION

What was the scope of their involvement?

The Scalers has handled everything locally in India to bootstrap and manage the team. The team has built up to five product engineering scrum teams, delivered three brand-new products, and is working on re-platforming all of our other products next. We've also recruited data engineering, data science, and CRM development teams.

What is the team composition?

We've worked with around 10 teammates from The Scalers, covering customer success, HR - people and culture, recruitment and interviewers, IT and support.

How did you come to work with The Scalers?

I originally found The Scalers online around 2018 while looking for partners to build a software development operation in India with. This is the second time I have chosen to build and grow a team through The Scalers. We chose them because they were dynamic and energetic. They provided all the functions needed to bootstrap the team while we focused on hiring the right team and our core work. The engagement was low risk because we could start small and scale at our own pace, which started slow but quickly became a very rapid and large-scale team.

What is the status of this engagement?

PEI started working with The Scalers around January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've delivered two new products in 2024 and a further product in 2025. The ongoing product roadmaps are delivered on time and to a good standard. The Scalers has also recruited as agreed and planned. The engineering teams are happy and healthy, with good retention; we've had a small percentage of voluntary leavers.

How did The Scalers perform from a project management standpoint?

The Scalers has delivered on time and as agreed. We communicate via email, Slack, Zoom, and Google Meet, as well as numerous in-person interactions in both London and Bangalore.

What did you find most impressive about them?

The Scalers is always there when we need them, even if it's late at night in India. They go out of their way to support us. The team is responsive and jumps on any ideas we have for the team. They also do a lot proactively without needing to be asked, like creating a happy team by organizing lunches, treats, snacks, and gifts, some from their own side and some they ask for funding.

Are there any areas they could improve?

Nothing comes to mind; we've been very happy with them.