# Scalefocus Scalefocus Reviews (39), Pricing, Services & Verified Ratings - Premier Verified - 4.9 out of 5 average review rating - 4 connections joined Scalefocus's Network [Visit Website](https://www.scalefocus.com/?utm_source=clutch.co&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/scalefocus) **Delivering Your Technology Transformation.** **INNOVATE.TRANSFORM. ACCELERATE.** Scalefocus empowers businesses in highly regulated industries to safely build, operate, and scale AI-enabled systems, where software, people and agents converge to unlock exponential business value. We combine deep domain expertise across Financial Services, Energy & Utilities, Aerospace and Defense, and iGaming with proprietary AI solutions to engineer measurable outcomes we fully own - helping clients move at market-defining speed, and evolve continuously to stay ahead of the competition. Our track record includes 1000+ projects across 26 countries for more than 300 clients, including Fortune 500 companies, start-ups, and established leaders. **Services:** - Data & AI - Digital Engineering - Technology Strategy & Advisory - Operations & Support **Expertise:** - Custom Software Development - AI Platforms & Services - Data Engineering - Advanced Analytics - End-to-end Product Engineering - Mobile Applications - Cloud & DevOps Solutions - Experience Design - Application Integration - Salesforce/MuleSoft Platforms Our clients’ success is at the center of everything that we do, which has helped us achieve an industry-leading Customer Net Promoter Score of 80 for customer satisfaction. Are you ready to scale and meet the technology challenges of tomorrow? **Let’s schedule a call and explore how Scalefocus can transform your vision into reality.** ## Company Information - Minimum project size: $1,000+ - Hourly rate: $50 - $99 - Number of employees: 250 - 999 - 2 Locations: - Sofia, Bulgaria (Headquarters) - Skopje, North Macedonia - Founded in 2012 - 2 languages: English, German - 4 timezones: Central European Time (CET), Eastern European Time (EET), Greenwich Mean Time (GMT), Universal Coordinated Time (UTC) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 25% Custom Software Development - 20% AI Development - 20% Mobile App Development - 15% Web Development - 10% Application Testing - 10% IT Managed Services ### Focus Areas - Application Platforms: - 50% Azure Platform - 35% Amazon Application Development Framework - 10% Google app engine - 5% Other app platform - Mobile Platforms: - 45% Android App Development - 40% iPhone iOS App Development - 15% Hybrid & cross platform apps - AI Expertise: - 40% Chatbots & Conversational AI - 40% Machine Learning - 20% Natural Language Processing - Frameworks and CMS: - 35% Oracle Application Development Framework - 25% .NET - 15% React - 12% Other frameworks and CMS - 10% Angular - 2% React Native - 1% Zend PHP - Programming & Scripting: - 30% Java - 13% C# - 13% Typescript - 8% JavaScript - 6% SQL - 5% ASP.NET - 5% Apex - 5% Kotlin - 4% Redux - 4% Swift - 3% PHP - 2% Go - 1% C++ - 1% Python ### Industries - 20% Information technology - 10% Utilities - 10% Telecommunications - 10% Consumer products & services - 5% Manufacturing - 30% Financial services - 15% Medical ### Clients - 15% Small Business (<$10M) - 55% Midmarket ($10M - $1B) - 30% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Scalefocus offers competitive pricing and good value for cost, with project investments ranging from $200,000 to $250,000 for ongoing engagements. Clients highlight effective communication and adaptability, resulting in successful project outcomes and reduced operational costs. **Most Common Project Size**: $50,000 to $199,999 based on 15 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $50,000 to $199,999 based on 9 reviews - Web Development: $200,000 to $999,999 based on 4 reviews - IT Managed Services: Confidential based on 4 reviews - Other IT Consulting and SI: Confidential based on 3 reviews - IT Staff Augmentation: $10,000 to $49,000 based on 2 reviews - Mobile App Development: $50,000 to $199,999 based on 1 review - Web Design: Less than $10,000 based on 1 review - AI Consulting: Confidential based on 1 review - Cloud Consulting & SI: Confidential based on 1 review - Engineering: Confidential based on 1 review - DevOps Managed Services: $50,000 to $199,999 based on 1 review - Application Management & Support: $50,000 to $199,999 based on 1 review - Other Design: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Scalefocus Review Insights Overall Review Rating: 4.9 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.6 - Willing to Refer: 4.9 ### Top Mentions - Timely (16 mentions) - Professional (13 mentions) - Communicative (12 mentions) - High-quality work (11 mentions) - Transparent (7 mentions) - Experienced (6 mentions) - Flexible (6 mentions) - Adaptable (4 mentions) - Collaborative (4 mentions) - Exceeds expectations (4 mentions) - Exceptional performance (4 mentions) - Great project management (4 mentions) - Proactive (4 mentions) - Knowledgeable (3 mentions) - Open to feedback (3 mentions) - Results-oriented (3 mentions) - Efficient (2 mentions) - Exceptional results (2 mentions) - Passionate about their work (2 mentions) - Unique expertise (2 mentions) ### Review Highlights **Strong Partnership and Cultural Fit** Scalefocus is praised for their collaborative approach and cultural fit with clients. They integrate well with internal teams, fostering a partnership rather than a vendor-client relationship. This synergy enhances project outcomes and client satisfaction. **Proactive Problem Solving and Innovation** Scalefocus is noted for their innovative solutions and proactive problem-solving. They provide valuable insights and suggestions, contributing to project success and helping clients achieve their strategic objectives. **Scalable Solutions and Business Growth Support** Scalefocus delivers scalable solutions that support client business growth, enabling them to expand capabilities and improve market competitiveness. Their solutions often lead to measurable improvements in client operations and customer engagement. **Effective Project Management and Agile Approach** Clients commend Scalefocus for their agile project management, ensuring timely delivery and adaptability to changing requirements. Their structured planning and proactive communication facilitate smooth project execution and align with clients' business goals. **Versatile and Adaptable Teams** The company's teams are versatile and adaptable, capable of handling diverse projects and adjusting to client needs. They provide flexible staffing solutions and maintain a high level of professionalism throughout engagements. **Challenges with Initial Onboarding and Communication** Some clients experienced initial challenges with onboarding and communication, particularly in aligning processes and cultural differences. However, these issues were generally resolved through ongoing collaboration and adjustments. **Impressive Client Focus and Responsiveness** The company is recognized for its client-centric approach, with a focus on understanding and addressing client needs. Scalefocus maintains open communication and responds promptly to client feedback, enhancing trust and collaboration. **High Client Satisfaction and Positive Feedback** Clients consistently express high satisfaction with Scalefocus's services, noting successful project outcomes, improved operational efficiency, and enhanced customer satisfaction. Their ability to deliver complex projects effectively is highly valued. **Need for Proactive Industry Updates** While Scalefocus excels in technical delivery, there is room for improvement in providing clients with proactive updates on industry trends and technological advancements. This would further support strategic planning and decision-making. **High Technical Proficiency Across Multiple Domains** Scalefocus demonstrates strong technical capabilities in various domains, including software development, UI/UX design, and system integration. Clients appreciate their expertise in handling complex projects and delivering high-quality solutions tailored to specific industry needs. ### Scalefocus Reviews #### Custom Software & DevOps Managed Services for Gaming Company (Featured Review) **The Project** - Services: Application Management & Support, Custom Software Development, DevOps Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Dec. 2023 **Project Summary**: Scalefocus cooperated with a gaming company helping them maintain their international sports betting platform and Betradar backend microservices. They managed CI/CD pipelines and automated configuration tasks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Technology & Sports, Flutter International - Industry: Gaming - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Feb 11, 2024 **Feedback Summary**: Thanks to Scalefocus, the client accelerated their continuous delivery lifecycle and ensured zero downtime regarding deployment. They also achieved faster time to market and improved the overall efficiency of their system. Scalefocus's proactivity, agility, and collaborative approach were exemplary. ""Our collaboration with Scalefocus proved that they are a truly customer-focused partner."" **BACKGROUND** Please describe your company and position.I am the Director of Technology, Sports of Flutter InternationalDescribe what your company does in a single sentence.Our company is an online gaming leader and home to the largest selections of games which has made us a true entertainment destination for millions of players globally who we reward by creating a safe place and by offering various betting options, fantastic promotions, and exclusive new products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?Help us avoid workload interruptions when deploying software and allow us to make changes while applications are running.Assist us with transitioning our legacy system to a more robust one that could support our rapidly changing business requirements.Drive innovation while lowering costs and allowing us to complete tasks quickly while reducing the chance of failure. **SOLUTION** How did you find Scalefocus?ReferralWhy did you select Scalefocus over others?High ratingsClose to my geographic locationGreat culture fitGood value for costReferred to meHow many teammates from Scalefocus were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scalefocus provided Java and DevOps experts who maintained ISP (International Sportsbetting Platform) and Betradar backend-microservices. They transformed and enriched betting data received from back-end microservices and pushed that data to other microservices in the integration flow using messaging like Kafka and Rabbit MQ. The Scalefocus team: Performed configuration management and automation using Ansible and Chef with a strong focus on security through tools like Vault. Used GitHub for source control and versioning. Managed the operation and optimization of more than 20 Java and Node.js based applications running on AWS and using EC2, RDS, MSK and many more AWS services. Managed CI/CD pipelines using custom built frameworks, Jenkins, GoCD, GitHub Actions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Accelerated the CDLC with zero downtime application deployments Achieved faster time to market by applying automated testing and integration Delivered scalable solutions that enhance overall system efficiency and reliability Solved complex POC tasks and precisely evaluated the viability of our technology Promoted best DevOps practices enabling us to develop high-performing applications and servicesDescribe their project management. Did they deliver items on time? How did they respond to your needs?Our collaboration with Scalefocus proved that they are a truly customer-focused partner. They were adaptable, responsive, and provided tailored services. Our teams communicated openly and transparently at all times, and we were impressed at how efficiently the Scalefocus experts approached any issues by providing working solutions. The software we developed together worked impeccably and we were happy to speed up our time to market significantly. Our teams were aligned on the project goals and the timeframes for their execution and there were no interruptions or roadblocks in this regard.What was your primary form of communication with Scalefocus?Virtual MeetingWhat did you find most impressive or unique about this company?There are quite a few reasons why our company and Scalefocus were able to collaborate excellently, but the most important ones were their uncompromising technology expertise and their culture of open communication and customer-centricity. The entire time we worked together, we felt like our project was in competent hands. Whenever there were unforeseen circumstances, those were handled with the necessary level of agility and proactive decision-making.Are there any areas for improvement or something Scalefocus could have done differently?No, everything from the initial contact to the off-boarding of the last person was executed in a timely and professional manner --- #### Modern POS Development for Pharmaceutical Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2021 - Ongoing **Project Summary**: Scalefocus has replaced a pharmaceutical company's outdated SAP POS platform with a modern, stable, and scalable solution. The team has built the POS frontend and developed pharmacy-specific functionalities. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technology & Integration Manager, Sopharma Trading Jsc - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 16, 2026 **Feedback Summary**: Since implementation, the client has experienced zero unplanned downtime of the POS system and reduced annual support and maintenance costs. Scalefocus has managed a complex pharmaceutical retail environment while remaining flexible as priorities evolve. "“Overall, we’re satisfied with their performance and delivery.”" **BACKGROUND** Introduce your business and what you do there.I’m the technology and integration manager of Sopharma Trading, a pharmaceutical wholesaler and retailer that adheres to the highest standards – manufacturing, business, ethical, and beyond – to create reliable healthcare solutions with a positive impact on people's lives. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Scalefocus?We hired Scalefocus to replace our outdated and heavily customized SAP Hybris-based POS platform with a modern, stable, and scalable solution for more than 200 retail outlets. Our objectives were to eliminate recurring downtime, improve performance, reduce maintenance costs, support integrations with SAP and multiple state systems, and implement pharmaceutical-specific functionality. The new platform also needed to provide a solid foundation for future growth and regional expansion. **SOLUTION** What was the scope of their involvement?Scalefocus has designed and implemented a modern, industry-specific POS solution for more than 200 retail outlets, replacing our outdated and heavily customized SAP Hybris-based platform. The scope includes a custom front end, SAP integration, connectivity with four state systems, and specialized functionality for prescription medicines and pharmacy operations. The team has also established an on-premises architecture based on Kubernetes, Java, and Angular, supported by a CI/CD pipeline. Scalefocus has built the custom POS front end and developed the pharmacy-specific functionalities required for our retail operations, including features related to prescription medicines. The team has also designed and implemented the supporting Java- and Angular-based solution architecture and the on-premises CI/CD setup. At the integration layer, Scalefocus has connected the platform with our existing SAP landscape and four external state systems. Existing enterprise systems remain in place, while Scalefocus has customized the POS solution and its interfaces to work reliably within Sopharma Trading’s broader technology environment.What is the team composition?We work with 10–15 teammates from Scalefocus.How did you come to work with Scalefocus?We found Scalefocus through a referral. We chose them because they offered the strongest combination of technical expertise, understanding of our complex retail and pharmaceutical environment, and flexibility in addressing our specific requirements. Their proposed approach covered not only the modernization of our heavily customized legacy platform but also the integration with SAP and multiple state systems, the development of industry-specific functionality, and the need for a stable and scalable solution across more than 200 retail outlets. Their engineering capabilities, Agile delivery model, and willingness to work as an extension of our internal team gave us confidence that they could manage both the technical complexity and our evolving business priorities.What is the status of this engagement?We started working with Scalefocus in January 2021, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?The clearest measurable outcome is operational stability: since the implementation, we’ve experienced zero unplanned POS system downtime. Annual support and maintenance costs have also been reduced. The new platform has enabled reliable daily operations across more than 250 retail pharmacies, including integrations with SAP and four state systems, while providing the scalability needed to support future growth and regional expansion. We’ve seen clear qualitative improvements in system responsiveness, usability, and the reliability of daily pharmacy operations. The custom front end has simplified the user experience, while the new architecture and integrations have reduced operational interruptions and supported more consistent transaction processing across our retail network. Another important success indicator is the platform’s ability to support consistent operations across more than 250 pharmacies while handling the complex requirements of pharmaceutical retail, including integrations with SAP and four state systems. The solution has also established a scalable technical foundation for future development and regional expansion. Although these benefits haven’t been measured through formal KPIs, the combination of zero unplanned downtime, lower support costs, reliable daily operations, and improved scalability demonstrates the project’s overall success.How did Scalefocus perform from a project management standpoint?Scalefocus manages the project using an Agile delivery model with regular planning cycles, clear priorities, and frequent communication. Their team works closely with our internal stakeholders, responds quickly when requirements or priorities change, and maintains good transparency throughout the engagement. Delivery is consistent and aligned with the agreed timelines, and any adjustments are communicated and managed effectively. We communicate with Scalefocus through in-person meetings, virtual meetings, and emails or messaging apps.What did you find most impressive about them?What we’re most impressed with is Scalefocus’s combination of strong engineering expertise, accountability, and genuine understanding of our business objectives. They’ve been able to manage a technically complex pharmaceutical retail environment while remaining flexible as priorities evolve. Their team has integrated naturally with our internal teams and approached the project as a long-term partner rather than simply a technology supplier.Are there any areas they could improve?There aren’t any significant areas where Scalefocus has underperformed. As with any complex engagement, there was an initial adjustment period while both teams aligned on processes, communication, and priorities. Scalefocus handled this professionally, adapted quickly, and established an effective working relationship with our internal team. Overall, we’re satisfied with their performance and delivery. --- #### Staff Aug & Software Dev for EdTech Firm **The Project** - Services: Custom Software Development, IT Staff Augmentation, Web Development - Project size: $200,000 to $999,999 - Project length: Oct. 2024 - Ongoing **Project Summary**: Scalefocus provides staff augmentation services for an edtech firm. They've deployed frontend, backend, and UI/UX design specialists to assist the client in developing a scalable learning platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Bedrock Learning - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 16, 2026 **Feedback Summary**: Scalefocus has delivered a mission-critical platform that supports the client's business and has received positive feedback from schools. The team has provided excellent UI/UX designs and engineering support. They follow the client's agile methodology and respond quickly to their evolving needs. ""The team has shown strong ownership from day one, keeping execution smooth."" **BACKGROUND** Please describe your company and position.I am the Founder | CEO of Bedrock LearningDescribe what your company does in a single sentence.Bedrock helps schools build subject vocabulary, strengthen reading and deliver whole-school literacy across academic subjects. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?To rebuild our platform into a modern, impactful architecture. **SOLUTION** How did you find Scalefocus?Online SearchWhy did you select Scalefocus over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Scalefocus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Our partnership with ScaleFocus is an ongoing and highly valued collaboration supporting the development of the next generation of the Bedrock platform. ScaleFocus provides dedicated backend, frontend, and UX/UI capability, working as an integrated extension of our internal product and engineering teams. Together, we are building a modern, scalable learning platform designed to deliver personalised learning experiences for students while providing powerful tools for teachers and school leaders. The team operates within our agile delivery model, collaborating seamlessly alongside our internal team. This has enabled consistent progress while maintaining strong alignment with our product vision and technical architecture. ScaleFocus has played a key role in delivering core functionality across several major platform services, including the Learning Experience, Student Service, Staff Service, and Reporting Service. These services are being developed within a modern microservice architecture designed to support scalability, maintainability, and future platform growth. In addition to engineering capacity, ScaleFocus provides our UX/UI capability and works directly with the product team to translate requirements into clear, intuitive user experiences. Their design work has been exceptional, helping to create a modern, accessible platform that aligns closely with our brand and product requirements while ensuring usability across both student and staff-facing features. This has included the successful design and implementation of complex interaction flows, such as school organisation management, where clarity and usability are critical for school administrators. The team has consistently demonstrated strong attention to detail, balancing technical constraints with thoughtful design to ensure workflows remain simple and intuitive for users. Key deliverables to date include production-ready microservices, frontend application components, UX/UI design systems and prototypes, and the ongoing delivery of new platform functionality through agile sprint cycles. ScaleFocus continues to be a trusted partner in the development of Bedrock’s next-generation platform, bringing strong technical expertise, high-quality design capability, and a collaborative approach that has been instrumental in moving the project forward. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We now have a mission-critical platform that supports learners’ literacy development and reduces dependence on a legacy system that could limit growth.Adaptive learning paths and next-step recommendations are now supported by the product foundation, making personalized learning a core capability rather than a future roadmap item.We achieved great satisfaction with Scalefocus’s external engineering support, and we greatly enjoy the smoother collaboration and higher delivery trust compared to prior vendors.During internal pre-screenings in schools, where parts of the system were presented and tested, we received very positive feedback. We were especially pleased with the new UI and UX, which were thoughtfully designed to be accessible and usable for children with disabilities.Describe their project management. Did they deliver items on time? How did they respond to your needs?We ran the project using an Agile approach, with regular planning, clear priorities, and frequent check-ins that kept delivery aligned to what we needed. The Scalefocus team responded quickly to changes and new requirements, adapting without friction as our needs evolved. They worked as a genuine extension of our internal team, and the Collaboration was professional and dependable throughout. The delivery process felt controlled and predictable, and we remained confident in progress and outcomes.What was your primary form of communication with Scalefocus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most about Scalefocus was the caliber of its team and the depth of its engineering capabilities. They did not simply deliver features against a specification. They took the time to understand what we needed and then shaped the work around outcomes that mattered to us. The team has shown strong ownership from day one, keeping execution smooth, and it has helped maintain focus when priorities shifted. Just as important, the cultural fit was genuinely strong, so collaboration felt natural. Are there any areas for improvement or something Scalefocus could have done differently?As with any new partnership, there was an initial ramp-up period while the teams aligned on processes, domain knowledge, and ways of working. However, this was handled professionally, and once alignment was established, delivery became smooth and predictable. --- #### AI Module Modernization for Risk Management Firm **The Project** - Services: AI Consulting, Custom Software Development - Project size: Confidential - Project length: Oct. 2024 - Ongoing **Project Summary**: Scalefocus has modernized and scaled a risk management firm's AI-driven threat intelligence module. They've automated the incident ingestion pipeline and built an LLM-as-a-Judge evaluation layer. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Risk Management Firm - Industry: Business services - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Mar 9, 2026 **Feedback Summary**: Scalefocus has helped the client increase their analyst throughput, gain visibility into their cost trade-offs, and streamline their analysts' work through automation. The team has delivered on time despite the tight timeframe. They also communicate proactively and transparently via online meetings. ""Scalefocus has introduced a genuinely innovative evaluation methodology that gives us lasting value."" **BACKGROUND** Please describe your company and position.I am the CTO of a risk management firm.Describe what your company does in a single sentence.We brought together multiple organizations with a long standing legacy of success in risk management & training, risk engineering, complex claims & valuations, business intelligence, and real-time threat monitoring to provide holistic overview and service of your risk and resilience needs.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?We engaged Scalefocus to help us evolve and scale our AI-driven threat intelligence module. Specifically, we needed to automate incident detection and ingestion from hundreds of open-source intelligence feeds, replace our outdated AI models with more capable ones, and build a robust evaluation framework to make model selection data-driven. **SOLUTION** How did you find Scalefocus?high ratingsWhy did you select Scalefocus over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedDescribe the scope of work in detail. Please include a summary of key deliverables.We partnered with Scalefocus to modernize the Threat Intelligence module of our risk and resilience platform by automating incident discovery, structuring, and activation on our platform's global geo-map. The engagement targeted two outcomes: first, to reduce the manual bottleneck in incident ingestion by augmenting analyst-driven, link-by-link data entry with an automated, at-scale pipeline; and second, to introduce a rigorous, data-driven evaluation mechanism for assessing and selecting AI models, enabling us to continuously improve extraction quality and make model upgrade decisions based on evidence and data. Deliverables Automated Incident Ingestion Pipeline – A scheduled service that continuously monitors a defined list of open-source intelligence sources, identifies content relevant to active incidents, and extracts structured metadata. LLM-as-a-Judge Evaluation Layer – An AI-powered benchmarking layer that objectively compares the performance of different language models on our incident-extraction task. The platform scores outputs across key extraction dimensions, provides human-readable reasoning for each assessment, and surfaces cost-per-model analysis.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The results exceeded our expectations. We now have a clear, evidence-based path to upgrade our AI models, which is projected to significantly increase our analyst throughput. The evaluation layer showed us precisely how newer models outperform our legacy fine-tuned ones – not just with scores, but with detailed reasoning that our team can verify. We also gained visibility into cost trade-offs, which was critical for our decision-making. The automated ingestion pipeline transforms how our analysts work: instead of manual incident analysis one by one, incidents now flow automatically into a review queue. This has fundamentally changed the scale at which we operate. Describe their project management. Did they deliver items on time? How did they respond to your needs?Despite working within a very tight timeframe, the Scalefocus team delivered a fully functional evaluation platform and demonstrated it to our business stakeholders with impressive results. Communication was proactive and transparent throughout. They understood our priorities, adapted quickly to our platform’s architecture, and consistently delivered ahead of expectations given the time available. What was your primary form of communication with Scalefocus?Virtual MeetingWhat did you find most impressive or unique about this company?What truly stood out was the LLM-as-a-Judge concept. Rather than simply building an integration, Scalefocus has introduced a genuinely innovative evaluation methodology that gives us lasting value. The platform doesn’t just tell us which model is better – it explains why, scores each dimension of incident extraction, and even factors in cost. This turned what could have been a one-time model swap into a repeatable, data-driven process we can use every time a new model is released. Our business stakeholders were genuinely impressed during the demo, and the feature immediately became our top development priority. Are there any areas for improvement or something Scalefocus could have done differently?Like any new collaboration, the first stretch involved getting both teams aligned on our domain and platform specifics. That settled faster than expected, and the work that followed was focused and high-quality. It’s hard to point to anything significant beyond that.  --- #### IT Consulting & SI for Automotive Company **The Project** - Services: Other IT Consulting and SI - Project size: Confidential - Project length: Jan. 2023 - Dec. 2025 **Project Summary**: Scalefocus provides IT consulting and SI for an automotive company. The team is responsible for handling service errors and developing requirements from business stakeholders and users. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Team Manager, Automotive Company - Industry: Automotive - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Mar 18, 2025 **Feedback Summary**: Scalefocus's work has helped the client achieve goals, deliver on time, and improve operational capabilities. The team proactively understands needs and provides effective support, communicating via virtual meetings, emails, and messaging apps. Their adaptability has impressed the client. ""Scalefocus understands our needs and ways of working, which has been crucial in making quick and effective decisions."" **BACKGROUND** Please describe your company and position.I am the Team Manager of an automotive company Describe what your company does in a single sentence.We are a multinational manufacturer of Car, including SUVs, station wagons, and sedans, committed to providing freedom to move in a personal, sustainable, and safe way. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?To join the journey of digital transformation within Logistics digital and to ensure that we meet the goal of delivering the request on time. **SOLUTION** How did you find Scalefocus?ReferralWhy did you select Scalefocus over others?Close to my geographic locationGreat culture fitGood value for costHow many teammates from Scalefocus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work for this project included several key areas of improvement and development. One of the main focuses was to develop requirements from business stakeholders and users with the right priority and timeline, in collaboration with other colleagues. It also involved enhancing error-handling in services to improve system reliability and minimize disruptions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Scalefocus team has worked on several projects with defined timelines to ensure that the project meets the deadline. The Scalefocus team was able to achieve this together with the guidance from the project owner and the rest of the team.These outcomes highlight the project's progress and success in various areas, including goal achievement, timely delivery, and improved operational capabilities. Describe their project management. Did they deliver items on time? How did they respond to your needs?As one of our long-term partners, Scalefocus understands our needs and ways of working, which has been crucial in making quick and effective decisions. They have consistently provided effective support to achieve our goals and have been proactive in understanding our needs, offering suggestions, and taking action. What was your primary form of communication with Scalefocus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Ability to adapt and understand customer needs and coming uo with suggestions to best opertate in given situation.Are there any areas for improvement or something Scalefocus could have done differently?Nothing that I can think of! --- #### Custom Software & DevOps Managed Services for Gaming Company **The Project** - Services: Application Management & Support, Custom Software Development, DevOps Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Dec. 2023 **Project Summary**: Scalefocus cooperated with a gaming company helping them maintain their international sports betting platform and Betradar backend microservices. They managed CI/CD pipelines and automated configuration tasks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Technology & Sports, Flutter International - Industry: Gaming - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Feb 11, 2024 **Feedback Summary**: Thanks to Scalefocus, the client accelerated their continuous delivery lifecycle and ensured zero downtime regarding deployment. They also achieved faster time to market and improved the overall efficiency of their system. Scalefocus's proactivity, agility, and collaborative approach were exemplary. ""Our collaboration with Scalefocus proved that they are a truly customer-focused partner."" **BACKGROUND** Please describe your company and position.I am the Director of Technology, Sports of Flutter InternationalDescribe what your company does in a single sentence.Our company is an online gaming leader and home to the largest selections of games which has made us a true entertainment destination for millions of players globally who we reward by creating a safe place and by offering various betting options, fantastic promotions, and exclusive new products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?Help us avoid workload interruptions when deploying software and allow us to make changes while applications are running.Assist us with transitioning our legacy system to a more robust one that could support our rapidly changing business requirements.Drive innovation while lowering costs and allowing us to complete tasks quickly while reducing the chance of failure. **SOLUTION** How did you find Scalefocus?ReferralWhy did you select Scalefocus over others?High ratingsClose to my geographic locationGreat culture fitGood value for costReferred to meHow many teammates from Scalefocus were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scalefocus provided Java and DevOps experts who maintained ISP (International Sportsbetting Platform) and Betradar backend-microservices. They transformed and enriched betting data received from back-end microservices and pushed that data to other microservices in the integration flow using messaging like Kafka and Rabbit MQ. The Scalefocus team: Performed configuration management and automation using Ansible and Chef with a strong focus on security through tools like Vault. Used GitHub for source control and versioning. Managed the operation and optimization of more than 20 Java and Node.js based applications running on AWS and using EC2, RDS, MSK and many more AWS services. Managed CI/CD pipelines using custom built frameworks, Jenkins, GoCD, GitHub Actions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Accelerated the CDLC with zero downtime application deployments Achieved faster time to market by applying automated testing and integration Delivered scalable solutions that enhance overall system efficiency and reliability Solved complex POC tasks and precisely evaluated the viability of our technology Promoted best DevOps practices enabling us to develop high-performing applications and servicesDescribe their project management. Did they deliver items on time? How did they respond to your needs?Our collaboration with Scalefocus proved that they are a truly customer-focused partner. They were adaptable, responsive, and provided tailored services. Our teams communicated openly and transparently at all times, and we were impressed at how efficiently the Scalefocus experts approached any issues by providing working solutions. The software we developed together worked impeccably and we were happy to speed up our time to market significantly. Our teams were aligned on the project goals and the timeframes for their execution and there were no interruptions or roadblocks in this regard.What was your primary form of communication with Scalefocus?Virtual MeetingWhat did you find most impressive or unique about this company?There are quite a few reasons why our company and Scalefocus were able to collaborate excellently, but the most important ones were their uncompromising technology expertise and their culture of open communication and customer-centricity. The entire time we worked together, we felt like our project was in competent hands. Whenever there were unforeseen circumstances, those were handled with the necessary level of agility and proactive decision-making.Are there any areas for improvement or something Scalefocus could have done differently?No, everything from the initial contact to the off-boarding of the last person was executed in a timely and professional manner --- #### Mobile App Dev & Design for Gambling Company **The Project** - Services: Mobile App Development, Other Design - Project size: Confidential - Project length: Sep. 2018 - Ongoing **Project Summary**: Scalefocus has developed and maintained native iOS and Android apps for a gambling company. They've also integrated an API layer, implemented an authentication system, enhanced features, and conducted testing.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Product Manager Mobile App, National Lottery Belgium - Industry: Gambling - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Dec 21, 2023 **Feedback Summary**: Thanks to Scalefocus, the client has tripled their mobile app's online revenue and significantly enhanced user engagement. They've also notably decreased app crashes and increased lifetime store ratings by 20%  within two months. Scalefocus's project management and communication are commendable. ""Scalefocus has delivered outstanding mobile development services with remarkable technical skill and dedication."" **BACKGROUND** Please describe your company and position.I am the Product Manager Mobile App of National Lottery BelgiumDescribe what your company does in a single sentence.The Belgian National Lottery is a unique and socially responsible organization in the games of chance sector, returning all profits to society and supporting numerous social projects and charities. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?To transform a legacy mobile solution into a modern functional app with numerous smart functionalities and impeccable UX to create value for our players..То build, enhance, and maintain native iOS and Android apps.То оptimize our product development roadmap and provide consulting for product management, mobile technology, and user experience.To streamline processes and communication by enrolling Scaled Agile best practices for the overall project management and Scrum with Kanban framework for the day-to-day activities. **SOLUTION** How did you find Scalefocus?RFPWhy did you select Scalefocus over others?Highest score in our Request for Proposal (RFP) evaluationHow many teammates from Scalefocus were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The Scalefocus team expertly revitalized our outdated mobile offering, delivering native Android and iOS applications characterized by seamless UX. These apps, integral to our ecosystem, now serve as an indispensable virtual assistant for retail and online players. The transformation has notably boosted our profits through around-the-clock online access, tailored game alerts, and bespoke digital play slips. Their approach was thorough, incorporating regular user testing, both internal and external, leading to iterative feature enhancements based on feedback. The results were tangible: within months, there was a 20% increase in our lifetime store rating and a significant reduction in app crashes. Scope and deliverables: Native mobile apps: Android and iOS applications function as virtual personal assistants. Omni-channel login and registration integrationLocation services: Utilization of Google Maps and Places for a POS locator feature. Rapid game deployment: A new lottery game launched across multiple platforms within an impressive 2-week timeframe. Innovative bet slip tool: Successful introduction of a virtual bet slip creation feature. Enhanced security: Implementation of a robust multi-factor authentication system. Content management: A high percentage of the content is real-time manageable through a custom management system. Offline functionality: Local database and caching support top performance and offline access. User experience: A smooth interface with complex animations and comprehensive onboarding details. API layer integration: Seamless integration of an API layer, enhancing app functionality and data interchange. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?User engagement boost: Scalefocus successfully implemented features that resulted in a substantial increase in monthly active users, transforming the app from a niche product into a key player in our digital strategy over five years. Retail player services: They were instrumental in the introduction and integration of new services targeted at retail players, contributing to a significant rise in retail transaction identifications. Their ongoing efforts in data utilization are poised to further enhance engagement with this segment. Revenue growth: Scalefocus' contributions were key to the app's revenue growth, with their innovations tripling the app's online revenue contribution, thereby driving considerable expansion of our business.User ratings improvement: Scalefocus' expertise significantly boosted our app's user ratings, achieving a rise to 4.5 on Google Play and 4.9 on the App Store, compared to 3.7 at project initiation, reflecting enhanced user satisfaction and app qualityDescribe their project management. Did they deliver items on time? How did they respond to your needs?Scalefocus demonstrated exemplary project management, adhering to Scaled Agile principles for overall project guidance and integrating Scrum with Kanban for daily tasks Their approach, characterized by structured planning and clear ownership, ensured not only timely delivery but also adherence to business goals and quality standards. This methodology expedited our time-to-market and fostered effective communication among stakeholders and third-party vendors. Their responsiveness to our needs was evident in their streamlined processes and efficient communication channels, adapting agilely to project demands.What was your primary form of communication with Scalefocus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stands out most impressively about this company is their exceptional self-motivation, dedication, and creativity. They consistently demonstrated an ability to devise solutions that were not only effective but also innovative and efficient. Additionally, their project managers, who exhibit a deep investment in our product, ensured swift and clear communication. This high-quality project management approach, coupled with a strong product-focused mindset, significantly contributed to the smooth progression and success of our projects.Are there any areas for improvement or something Scalefocus could have done differently?Scalefocus has delivered outstanding mobile development services with remarkable technical skill and dedication. However, there is an opportunity for them to further enhance their service in the area of proactive industry updates. In the fast-paced mobile sector, receiving regular updates and insights into the latest trends, regulatory changes, and technological advancements is crucial. Such an initiative from Scalefocus would not only keep us well-informed but also significantly support our strategic planning and decision-making processes --- #### Custom Software Dev for Energy Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Oct. 2020 - Ongoing **Project Summary**: Scalefocus has developed a custom platform for an energy company, helping them digitalize their office operations. They've also built a cargo and vessel nomination system and optimized the client's portfolio. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Energy Portfolio Manager, Energy Company - Industry: Energy & natural resources - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 11, 2023 **Feedback Summary**: Thanks to Scalefocus, the client has reduced operation risk and organized their data flow. Scalefocus has ensured exceptional project management and delivered the project on time and to a high standard. Their communication, insightfulness, expertise, and client-oriented approach are immaculate. ""The team at Scalefocus is amazing."" **BACKGROUND** Please describe your company and position. I am the energy portfolio manager at an Energy CompanyDescribe what your company does in a single sentence.We are an international energy company that operates roughly 22.5 GW of generation capacity in Europe, which ranks us among the world’s largest power producers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?To develop and implement a custom-built platform to digitalize LNG front office operations.The main goal is to capture all necessary data, store those in a structure way, perform calculations and finally enable LNG physical portfolio optimization.This tool consists of multiple functions: centralized data repository, contract flexibility, shipping calculation and visualization, etc. **SOLUTION** How did you find Scalefocus?ReferralWhy did you select Scalefocus over others?Great culture fitReferred to meHow many teammates from Scalefocus were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ScaleFocus developed a scalable and fit for purpose technology solution that equipped us with enhanced LNG trading operation capabilities. The sophisticated platform ensures our IT landscape can cope with growing business need for LNG, especially for cargo / vessel nominations, LNG physical portfolio optimization, by replacing Excel and manual processes, and massively increasing computing power. Scope of work: Development of cargo and vessel nominations system. Calculation of LNG economics, and physical portfolio optimization. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Operation risk reduction and efficiency improvements. Value capture in LNG portfolio optimization. Synchronization in dataflow.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project is being managed in a very structured way with high efficiency, with timely deliveries and high quality at the same time. Any progress is being communicated on time, with clear scope planning, as well as mid term and long term planning. ScaleFocus is reacting to my requests almost immediately and any roadblocks were resolved promptly.What was your primary form of communication with Scalefocus?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The team at Scalefocus is amazing. The whole project team is not only developing the project on time, but also thinking with me. With their exceptional expertise and experience, but most importantly the willingness to make a better product, ScaleFocus team plays a crucial role also as consultants, provided valuable ideas, feedbacks, solution proposals to our project. ScaleFocus is willing to go extra mile, and we habe established a long term partnership.Are there any areas for improvement or something Scalefocus could have done differently?na --- #### Software Dev for Grid-Scale Battery Storage Manufacturer **The Project** - Services: Cloud Consulting & SI, Custom Software Development - Project size: Confidential - Project length: Aug. - Oct. 2023 **Project Summary**: Scalefocus built software options for the architecture of a grid-scale battery storage manufacturer's software. They then leveraged the architecture to implement two examples using some of the client's code. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Energy Digitalization Head, Grid-Scale Battery Storage Mfr - Industry: Energy & natural resources - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 29, 2023 **Feedback Summary**: Scalefocus helped the client add new ideas and tools to their toolbox, enabling them to evaluate future platform developments better. Their team engaged with the client's developers throughout the process and provided excellent documentation. They were also transparent and receptive to feedback. ""Changes in resources were made seamlessly during the project to respond to our changing requirements."" **BACKGROUND** Please describe your company and position. I am the Head of Energy Digitalisation of an energy & natural resources company.Describe what your company does in a single sentence.We develop grid-scale battery storage to help make the energy transition real. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?We wanted to develop options to improve our data processing pipelines. We were looking for new ideas and perspectives to make the most of the potential available on Microsoft Azure. **SOLUTION** How did you find Scalefocus?OtherWhy did you select Scalefocus over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Scalefocus were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We provided an overview of our current pipeline and access to some of our code for two examples. ScaleFocus developed options for the architecture of a solution and then implemented the two examples with this architecture. ScaleFocus engaged with developers throughout and provided training and documentation. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We achieved our project aims to add a set of new ideas and tools to our toolbox. We learned a lot, and the documentation is excellent. We are in a better position to evaluate future developments of our platform.Describe their project management. Did they deliver items on time? How did they respond to your needs?Strong engagement pre-project to understand needs and goals. ScaleFocus invests in understanding “what good looks like.” Seamless transition to project management and development with regular updates. Very transparent. Open to feedback. Changes in resources were made seamlessly during the project to respond to our changing requirements.What was your primary form of communication with Scalefocus?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?One immediately feels that one is working together as “one team.” ScaleFocus was ambitious and motivated for us.Are there any areas for improvement or something Scalefocus could have done differently?n/a --- #### Development Staff Augmentation for Software Engineering Firm **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: Scalefocus provides a software engineering company with end-to-end development resources to augment their scrum teams. They’re working together to build a web-based planning application submission platform.  **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, TerraQuest - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 28, 2022 **Feedback Summary**: Scalefocus has delivered what the client needed to go live on time. While no specific KPIs can be attributed to Scalefocus’ work, the platform has reached 365 local authorities and over 80,000 industry users. Despite initial workflow challenges, Scalefocus manages the project well via Azure DevOps. "“Scalefocus is mindful of how they can improve our engagement and the quality of work they’re providing us."" **BACKGROUND** Introduce your business and what you do there. I’m the CTO of TerraQuest, a software engineering company.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Scalefocus? We needed to build extra capacity to deliver a planning application submission platform that could be used across England and Wales.  **SOLUTION** What was the scope of their involvement? Scalefocus provides us with development resources, including back- and frontend developers, to augment the scrum teams building our web-based platform. Those teammates are tasked with supporting our development sprints and delivering several user stories per sprint. We haven’t provided Scalefocus with any wireframe and didn’t need their design services because we already had a UX/UI team on board.  What is the team composition? We work with seven teammates from Scalefocus, including a delivery manager and six full stack developers. How did you come to work with Scalefocus? I found Scalefocus on LinkedIn through an intermediary. Scalefocus seemed capable of providing a variety of development resources we needed. Their team was right regarding partnership expectations, company culture, and development approach.  How much have you invested with them? We’ve invested £200,000–£250,000 (approximately $260,000–$330,000 USD) with Scalefocus.  What is the status of this engagement? Our engagement with Scalefocus began in August 2021, and it’s ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Scalefocus has delivered exactly what we need from them and ensured we went live on time. Since they were working within our team, I don’t have any specific metrics that can be specifically attributed to their work. However, 365 local authorities and 80,000 additional users, including architects, planners, and the general public, are currently utilizing the platform.  How did Scalefocus perform from a project management standpoint? Overall, the project management was good, although we did have some initial challenges regarding team workflow. We use Azure DevOps to manage work and Miro for project planning. We also use SonarCloud, SonarQube, and an external partner to audit and QA our technology stacks.  What did you find most impressive about them? Scalefocus is mindful of how they can improve our engagement and the quality of work they’re providing us.  Are there any areas they could improve? We’ve had some challenges fitting together culturally, so we’ve been having conversations about bringing in more capable communicators.  Do you have any advice for potential customers? I’d advise customers to implement a strong onboarding model to ensure they get the best out of the partnership with Scalefocus. We treat each resource as if they’re a new employee, which has been fundamental to our success.   --- #### SaaS Platform Development for MRO Solutions Provider **The Project** - Services: Custom Software Development, Web Development - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Scalefocus has been developing a SaaS platform for a maintenance, repair, and operations (MRO) solutions provider. Their goal is to continuously streamline and improve the client's customer interactions. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Product Owner, MRO Solutions Provider - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Feb 11, 2022 **Feedback Summary**: Scalefocus has substantially increased the client's engagement rate since the beginning of their partnership. Upcoming issues are reported on time with a high degree of flexibility. Moreover, their interactions have been largely easy.  ""They have a high degree of flexibility with extending or reducing the size of the project team when necessary."" **BACKGROUND** Please describe your company and your position there. I am a Product Owner in a company which provides maintenance, repair & overhaul solutions in the aviation industry. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Scalefocus, and what were your goals? We are developing a reporting and communication platform which enables companies of our industry to streamline and improve the customer interaction. Scalefocus was hired to support us with the development but also to help us to keep the operation upright. **SOLUTION** How did you select this vendor and what were the deciding factors? Scalefocus was selected due to good experience with the provided performance within other projects in the company where the supplier has been enganged in. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The Scalefocus team supports our project team within a scrum based development process. The engaged developers provide software increments based on specified and aligned user stories. How many people from the vendor's team worked with you, and what were their positions? 2 DEV OPS Engineers 1 Frontend Software Engineers 2 Backend Software Engineers **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Since start of the engagement the throughput of user stories increased noticeably. Describe their project management style, including communication tools and timeliness. We have remote refinement meetings, planning meetings and stand-ups with the project team, where an exchange about daily increments but also existing impediments are exchanged. For the documentation and daily communication we use Jira and Slack. Any upcoming issues are reported in time. The interaction with the rest of the team works well. What did you find most impressive or unique about this company? They have a high degree of flexibility with extending or reducing the size of the project team when necessary. Are there any areas for improvement or something they could have done differently? n/a --- #### API Implementation for AI Solutions Provider **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: July 2021 - Jan. 2022 **Project Summary**: Scalefocus was tasked with implementing API services for an AI solutions provider. Technologies include PostgreSQL, Jenkins, and other open source cloud technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Engagement Manager, AI Solutions Provider - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jan 26, 2022 **Feedback Summary**: Business users of Scalefocus' output were able to utilize their data in real-time. The team's resources delivered the work with minimum supervisions within three-week sprints. In the end, the client's performance was reduced in half even after a complex logic in their solution was put in place. ""All their resources have such an attitude, aptitude, and character that shows in the quality of their work."" **BACKGROUND** Please describe your company and your position there. I'm an engagement manager for one of our retail clients. Our firm provides end-to-end AI solutions that solve complex business challenges and help our clients capture optimal value from AI. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Scalefocus? We needed to find qualified developers with great attitude and aptitude to provide innovative solutions in java spring boot, PostgreSQL, Jenkins and other open source cloud technologies. The goal was to implement API services with very complex logic and security, also to improve and automate processes to provide an enhanced DevOps experience for the client. **SOLUTION** How did you select this agency and what were the deciding factors? We have worked with Scalefocus previously and we were aware of the quality of developers. Describe the project in detail and walk through the stages of the project. Scalefocus provided senior resources to augment our two development teams. In one of them, we worked on the architecture and partial design, they were responsible for the complete design and implementation of the API services. On the other team, we worked on the infrastructure and solution strategy while they worked on the implementation, security and automation of the deployment pipelines of technologies including monitoring and notifications. Describe the recruitment process in detail. We provided a full description of the resources skillset required including the timelines. They provided the resumes of the selected developers, after proper reviews they were assigned to our project. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? After development was complete, the business users of the API Services were able to utilize the data in an almost real-time. This allowed our client to provide better services for other internal business areas. The performance was reduced in half even after a complex logic in the solution was put in place. Our client was also able to have visibility for monitoring and notifications alert on the status of all the services in their environment. How effective was the workflow between your team and theirs? Having people working on different timelines is a very difficult task for everyone. However, Scalefocus resources were able to deliver the work with minimum supervision during the 3 week sprints following an agile methodology. Stand up meetings where setup every day at the beginning of the client's day which was the end of the developers' day. What did you find most impressive or unique about this company? All their resources have such an attitude, aptitude, and character that shows in the quality of their work. Are there any areas for improvement or something they could have done differently? There were some communication issues at the beginning probably due to time difference and work style but everyone in the team was able to agree on a better way to work and communicate that provided great results. --- #### Custom Software Development for CPaaS Provider **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Aug. 2020 - Dec. 2021 **Project Summary**: Scalefocus provides custom software development services for a communications platform as a service (CPaaS) firm. The vendor assists the client in building a .NET-based messaging platform. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, CPaaS Provider - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jun 29, 2021 **Feedback Summary**: The client has been happy with the results of the project thus far. Scalefocus works in a communicative, flexible, and organized manner, ensuring timely outputs. The team delivers with quality and has a strong knack for handling unexpected challenges. They are also committed and customer-oriented.  ""Scalefocus always responds to our requests in a timely manner." " **BACKGROUND** Please describe your company and your position there. I'm Managing director of a leading messaging solutions and CPaaS provider in Europe **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Scalefocus, and what were your goals? In 2020 in the middle of covid crisis and uncertain strategy execution we needed a fast and professional support from developers and solution architects helping us going forward with our plans to develop our own messaging platform in .NET. We selected Scalefocus as our partner to help us with the solution architecture and build 2 development teams for the execution of complex goals both in backend and frontend. **SOLUTION** How did you select this vendor and what were the deciding factors? We approached them by reputation on Bulgarian IT industry and considered them along with 4 other vendors. The most important for us was the demonstration of technical expertise and resource potential, their solution orientated approach, smooth communication and flexibility. During the negotiation process they demonstrated experience, understanding of our necessities and flexible approach. They offered a well-thought solution. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Scalefocus has built several dedicated software development teams, delivering end-to-end solutions on various projects for us. These include providing high value-added services and feature implementation in the areas of business logic, telecom messaging services and standards, banking and third-party system integrations, API gateway solutions and others. Scalefocus’ engineering teams are involved across the entire lifecycle of feature and functionality implementation – from discovery and analysis, through planning, delivery, support on production, ensuing microservice and multitenancy architectures and high-throughput. The majority of the team are engaged with .Net based technologies, SQL databases, non-relational Data Bases like Mondo DB and Redis DB, Azure DevOps, Git repositories, cloud agnostic technologies like Kubernetes, Docker, Logical Aps, Webjobs, Azure SQL, Network security, implementing CI/CD pipelines for deployment. In addition, Scalefocus have several teams engaged with implementing PHP and JAVA based solutions with Java EE, PHP, Linux, CentOS, Puppet, Elasticsearch/Kibana, Jenkins, Bitbucket, Scripting, Icinga and DockerSwarm. How many people from the vendor's team worked with you, and what were their positions? Scalefocus’ dedicated teams consist of 12+ software engineers and consultants, delivering solutions for several divisions in different countries. The teams are led by 2 system architects, being responsible for discovery and research phases, proof of concepts, documentation preparation, company-wide guidelines for monitoring and logs implementation, security and system integrations. The remaining consultants are implementing end-to-end features and functionalities across the technological stack described above. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Because of our partnership with Scalefocus we were able to staff new operational teams 2 times faster than our plan. Those teams delivered 10 epics from 4 initiatives from our roadmap within numerous releases in 6 months. Describe their project management style, including communication tools and timeliness. The management from their side has been always very flexible, customer-oriented and tailored to our needs. They always found solutions for us and communicated over the channels of our convenience. They always delivered to their commitments or found compensation methods in unexpected situations. What did you find most impressive or unique about this company? During our continuing partnership, we received an excellent service tailored to meet our challenges and specifics. Scalefocus always responds to our requests in a timely manner. The consultants provided are of high quality – the needed level of specific technical knowledge and experience in a variety of software development areas that allows them to rapidly grasp the project requirements, offer and build solutions. In addition, they are also very flexible and motivated to join or form an effective team and quickly start to deliver on commitments. Are there any areas for improvement or something they could have done differently? Can't think of such. --- #### Microsoft Logic App Integration for IT Management Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Dec. 2020 - May 2021 **Project Summary**: To make the most of their comprehensive API, an IT management company hired Scalefocus to leverage the new Microsoft Logic App. Their goal is to design low code/no-code integrations and workflows. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Alemba - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 29, 2021 **Feedback Summary**: Thanks to Scalefocus, the solution was certified by Microsoft and is now available internationally. The vendor showed effective project and delivery management through setting specific meetings according to their audiences. They also showed a great emphasis on QA processes. ""They have deep software architecture skills and the ability to understand complex issues right across the team." " **BACKGROUND** Please describe your company and your position there. Alemba develops Alemba Service Manager, a highly functional, 100% ITIL-compliant IT Service Management (ITSM) tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Scalefocus, and what were your goals? Alemba wanted to leverage the new Microsoft Logic App capability for designing low code/no code integrations and workflows. Whilst Alemba already had a comprehensive API, we wanted to make this even easier to consume inside a Logic App by creating a connector. **SOLUTION** How did you select this vendor and what were the deciding factors? We had previously worked with Scalefocus. Originally we were given a recommendation by an Alemba employee. We went to see their operation in Sofia and came away very impressed by our visit. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The key deliverable was an Alemba ITSM Logic App connector that had been certified by Microsoft and made available through the standard Azure platform. Subtasks involved business analysis to agree the functionality of the connector, development resource to architect and build it, quality assurance resource to test it and project management to keep everything on-track. How many people from the vendor's team worked with you, and what were their positions? Business Analyst x1; Integration Software Engineer x1; Automation Engineer x1; Project Manager x1. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Alemba ITSM connector was certified by Microsoft and is now available globally as part of the standard Azure platform. Describe their project management style, including communication tools and timeliness. Effective project management and delivery management using different meetings to suit different audiences within our organisation. Powerpoints, Word docs. Don't recall seeing a project management tool but then I wasn't close to day-to-day activities. What did you find most impressive or unique about this company? Very high emphasis on Product Quality. Their QA processes are excellent. They have deep software architecture skills and the ability to understand complex issues right across the team. Are there any areas for improvement or something they could have done differently? Nothing immediately comes to mind. --- #### Managed IT Services for Creative Design Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Feb. 2018 - Apr. 2019 **Project Summary**: ScaleFocus provided a number of backend IT services in synergistic cooperation with the client. This included DevOps support, security consultancy, software development, and cloud migration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Projects and Operations Manager, Arqino Digital Ltd. - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 16, 2019 **Feedback Summary**: ScaleFocus has enabled the client to have a significantly faster and more efficient business. Customer satisfaction has increased. Workflow and communication were very good and they met all business requirements with transparency and quality.  ""The communication and collaboration between both teams has been extremely successful from the very beginning. " " **BACKGROUND** Please describe your company and your position there. Arqino is a UK based creative technology studio which provides a wide range of digital products, combining creative design and quality software. We offer a variety of solutions for different digital needs such as, Experience and Interface Design, Digital Product Development and Digital Marketing services. My name is Peter van't Hoogerhuys and I am the Projects and Operations Manager for Arqino. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? As most of our attention and focus is targeted at developing front-end solutions for our clients, we needed a reliable vendor with extensive experience in the domain of digital transformation and system integration. We wanted to build a long-term partnership with a professional services provider, as to support us in various customer engagements under a Managed IT Services model, meaning ad-hoc and long-term support in a broad variety of domains – eCommerce, quality assurance, DevOps, security, system integration, back-end solution development, etc. ScaleFocus was the perfect candidate to assist us in this endeavor. What were your goals for this project? It was crucial for us to have an experienced partner which would guarantee the successful delivery and implementation of almost all our customer projects as an external supplier. ScaleFocus was trusted to deliver different services and solutions, usually in small volumes, in the aim of completing our internal team. **SOLUTION** How did you select this vendor? Initially, we began with a research for the most qualified IT vendors, which would best fit our needs. We short-listed a few potential companies, however we quickly set our sights on ScaleFocus, due to their extensive experience in system integration, eCommerce, security, data management, etc. Additionally, a fellow IT peer, referred us to ScaleFocus and our decision was easily made. Describe the project in detail. As already shared, we have been engaging ScaleFocus in a number of our projects, including a number of presales initiatives. To give a few examples: - Security consultancy around penetration testing. - DevOps support. - Software development with .NET and Java. - System integration and support. - Cloud assessments and migrations. ScaleFocus’ teams and our own team has always been working closely in each and every engagement or opportunity. What we have achieved working under such a synergy model is – great efficiency, high quality, extended footprint in terms of technology domains, scaling-up and down fast, without having to recruit specialists ourselves. For a small permanent team as ours, this is the way to leverage on bigger or niche opportunities in a professional and agile way. What was the team composition? ScaleFocus have been providing consultants ad-hoc or long-term. For the time of our partnership we have engaged between 1 to 5 consultants, working on different projects and initiatives. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Having ScaleFocus as an official long-term partner has helped us to be significantly faster and more agile. In the technology and digitalization world speed of implementation and quality are paramount. Thus, we have been able to take on more work with less investment risks. As a result of this we also experience higher customer satisfaction rates. How effective was the workflow between your team and theirs? The communication and collaboration between both teams has been extremely successful from the very beginning. The workflow was characterized by a straightforward and professional environment, in which allocated obstacles were resolved quickly and efficiently. The effective workflow between both teams, was one of the key drivers to expand our collaboration and increase the trust between the companies. What did you find most impressive about this company? I would have to say that, what impressed me most was how well ScaleFocus were able to identify our and our customers’ exact needs and adapt their approach according to them. Their brilliant support and attention to detail are an excellent ad-on to Arqino’s services. Our expectations were exceeded, by their determination to go the extra-mile in terms of delivery and customer engagement. We are happy to say that, they fully met our exact business requirements and facilitated our increased internal process efficiency. Are there any areas for improvement? I am glad to say that all our requirements so far have been addressed in a professional way – with quality, transparency and care. I’d just expect for ScaleFocus to keep up with the great work and excellent customer focus. --- #### Business Consultation & Analysis for Pharmaceutical Company **The Project** - Services: Other IT Consulting and SI - Project size: Confidential - Project length: Jan. - Oct. 2016 **Project Summary**: ScaleFocus provided consulting assistance concerning workflow and system enhancements. Before implementing tasks, they conducted a business analysis. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Information Systems Director, Independent Pharmaceutical Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 2, 2019 **Feedback Summary**: Their professional approach produced results of a high caliber. Financial documents are easier to prepare and processes take less time to complete. ScaleFocus maintained open, responsive communication with internal stakeholders throughout the timeline.  ""I was fascinated by their in-depth approach to problem-solving." " **BACKGROUND** Please describe your company and your position there. My name is Serafim Cholakov and I am IT Manager at Servier Bulgaria. The company is the Bulgarian subsidiary of an international pharmaceutical company. Servier is presented in 140 countries with more than 20,000 employees worldwide. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? ScaleFocus was selected as a reliable vendor which would help us create and implement business processes optimization system. They had the mission to enable us to complete our tasks in a simpler, faster and more convenient manner. What were your goals for this project? It was of uttermost importance to have a successful project delivery which would bring an optimization of our business processes. We were firm in our expectation that the chosen vendor would have to act according to our strict criteria. **SOLUTION** How did you select this vendor? We initiated a search process where several potential delivery enterprises were discovered. Gradually, applying firm corporate criteria, we shortlisted the possible vendors. ScaleFocus appeared as the best option for our needs and mission. Last, but not least, they were very responsive in the preliminary discussions, presenting very high level professionalism and client oriented approach. Describe the project in detail. There were several stages of the project. Initially, ScaleFocus began structuring the world around analyzing what is working optimally and what is not. They conducted a business analysis which acted as the cornerstone of their task. Next, our team joined them in enhancing the planning and execution of the procedures that needed augmentation. Ultimately, they facilitated a data-based approach to implementation and delivery. I was fascinated by their in-depth approach to problem-solving. ScaleFocus enabled us to significantly improve the visibility and transparency related to main and corner business objectives. What was the team composition? We worked with 2 business professionals. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? There are solid numerical indicators that ScaleFocus’s services empowered our business: 1) 33% simplification of the preparation of financial documentation 2) 33% faster processes of attendee submission 3) 67% easier management of events. How effective was the workflow between your team and theirs? Throughout all stages of our cooperation ScaleFocus proved to be both responsive and responsible. They were constantly open for explanations and discussion that we faced no disturbances. What did you find most impressive about this company? We were amazed by the high level of delivery that ScaleFocus provided. We were well aware that they are a leading IT company in the region, but the professionalism they put into their work exceeded our boldest expectations. Not only did they assist us in improving our systems, but they also helped us implement many useful practices into our workflow. Are there any areas for improvement? I could only express my gratitude of working with ScaleFocus. --- #### Custom Dev for Cybersecurity Company **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Ongoing **Project Summary**: ScaleFocus designed and built a multi-tenant data warehousing and business intelligence platform. The team created tools that let users monitor their KPIs and produce ad-hoc analyses of large data sets. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Cybersecurity Operations Center Manager, Caretower LTD - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 10, 2019 **Feedback Summary**: The new platform has brought forth a higher level of operational efficiency as well as significant improvements to customer service processes. By leveraging a professional yet amiable approach, ScaleFocus was able to deliver a comprehensive set of requirements within a short timeline. ""They were able to quickly grasp our needs and promptly adapt to the specifications." " **BACKGROUND** Please describe your company and your position there. I am Alexander Halachev – Security Operations Centre Manager at Caretower. We at Caretower, are a cyber-security company, with over 20 years of experience, providing comprehensive solutions to our customers’ security needs. Our persistent business growth has led us to becoming market leaders in network security and protection. Throughout our years in the business, we have established long-lasting relationships with all major security vendors. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? ScaleFocus designed, developed, tested, deployed and currently maintains a multi-tenant Advanced Analytics Solution for our customers. What were your goals for this project? Our main goal was to develop a fully functional Analytics Application, which would allow us to provide next level service to our customers. Additionally, it would further streamline our operational efficiency in terms of internal processes. We wanted to provide our customers with the functionality of monitoring various KPIs for their systems. Furthermore, the customers can perform ad-hoc analytics by themselves, leveraging the self-service capabilities of the Platform. **SOLUTION** How did you select this vendor? ScaleFocus was chosen for this project, because of their extensive large-enterprise background in the field of Business and Operational Analytics. We needed a skilled partner, who would design and develop a professional and highly-secured analytics solution. Describe the project in detail. The project began with a business analysis, which allowed the ScaleFocus team to get to know all the details of our project and define the business, technical and non-functional requirements accordingly. ScaleFocus’ approach to building a DWH solution included a dynamic configuration, which integrates large sets of data sources with different structures, locations and types. This dynamic configuration allowed the solution to easily be extended and to reflect changes in the data and structures. The ScaleFocus team developed the DWH and Business Intelligence Platform in full compliance to our requirements. What was the team composition? The team was led by a ScaleFocus Project Manager with extensive experience in managing the successful delivery of BI and DWH Platforms. ScaleFocus’ engineering team consisted of a Lead DWH/ETL/BI Consultant with huge expertise in OLTP and DWH/OLAP solutions and several very experienced DWH/ETL/BI Developers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? With the new solution implemented, we are now able to focus the work during the business analysis phase and consequently streamline our operational efficiency. Furthermore, we are now able to provide a new service to our clients. Thanks to which, they can now perform ad-hoc analytics by themselves and measure a variety of KPIs relevant to their individual case. How effective was the workflow between your team and theirs? The project workflow was characterized by excellent teamwork and cooperation. There were frequent meetings focused on the project details. They took place in a professional friendly environment, which facilitated the timely and meticulous definition of our requirements. What did you find most impressive about this company? I was most impressed by the exceptional expertise and delivery approach which the ScaleFocus team brought to the table. They were able to quickly grasp our needs and promptly adapt to the specifications. ScaleFocus’ professionalism lead to an efficient and agile workflow, which resulted in the project being delivered timely and with supreme quality. Are there any areas for improvement? I would have to say that the entire process went smoothly, without any complications whatsoever. All requirements and agreements were met accordingly by the ScaleFocus team. --- #### Custom ERP & Web Portal for Delivery Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Jan. 2012 - Jan. 2017 **Project Summary**: ScaleFocus developed a custom, mobile-friendly ERP and a client-facing web portal. Both products automate a variety of business processes, including invoice management, reporting, and delivery tracking. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Manager, In Time Ltd. - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 8, 2019 **Feedback Summary**: Yearly revenue increased by a significant margin, and both internal and external stakeholders have benefitted from an increase in efficiency. ScaleFocus maintained open lines of communication to facilitate a seamless development process. Their proactive approach made them a valuable partner. ""We were able to coordinate our actions, and the final products have been working impeccably since day one." " **BACKGROUND** Please describe your company and your position there. I am Evtim Arsov and as Head of IT. I have lead operations and the digital transformation of the UPS InTime in Bulgaria for the past 19 years. I have always been passionate about streamlining business processes into simple and efficient IT solutions. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? Scale Focus was selected to create a variety of technological solutions especially tailored for the needs of our company. We were experiencing severe problems with our legacy systems. They were operating at increasing costs while KPIs were not met. As a company which deals with transportation of items of various shapes, sizes and level of fragility, it was important for us to have a system which helps us take care of all aspects simultaneously. Hence, Scale Focus became our partner and stepped into this exciting project. What were your goals for this project? Ultimately, we were aiming at increasing our market share by extending our presence in the B2B and B2C segments. We wanted to enhance all our processes and interactions with key business customers. We targeted an improvement of the quality of courier services and customer satisfaction and loyalty. We realized that we would need a custom-made solution as we wanted to keep our designated business processes. We were also focused on automating our largest part of the shipment management process. **SOLUTION** How did you select this vendor? We’ve had previous experience with software partners, who were not able to properly complete their assignments and did not understand our needs. Our team was looking for a solid partner which incorporates dedication and precision into their work. We researched various options, but eventually Scale Focus stood out as our premium choice. Despite being then recently established, Scale Focus demonstrated very effectively their aim for meticulousness. While working with Scale Focus on the implementation of our core logistics ERP – Focus Courier, we witnessed the diligence, reliability and congruence of their team. Still we were also considering and vetting other vendors to make sure we make the most feasible decision for our business. As our research and vetting process was progressing and we came to choose between two options, Scale Focus was the definite leader in all fields. Describe the project and the services they provided in detail. Focus Courier is a system which integrates all front-office, back-office and logistics operations. It automates our core processes. The platform is web-based and automates the processing of bills, lading, tracking, invoicing and reporting of orders. Additionally, Focus Courier provides a generic web-services module and easily integrates with 3rd party software systems to streamline the overall business process within the organization. It supports interfacing portable devices like handhelds, smartphones and tablets for facilitating the mobile workforce. “My InTime” is an interactive, flexible, b2b self-care portal which provides InTime’s services to end customers. It enables customers to book a courier, track packages, manage invoices and payments, generate bills of lading and also import orders from files generated by 3rd party systems. Scale Focus developed a custom solution to fit our needs. It is an end-to-end solution with audit and testing of the information security and IT infrastructure we are using for it including validation of procedures and control mechanisms related to data access, load testing, auditing of network security, penetration and vulnerability testing, procedures for change management, physical access and accident recovery. Scale Focus also had the opportunity to supply In Time Ltd with high-tech professional and consulting services – including business analysis, technical analysis, documenting requirements, delivery, installation, putting hardware and system software into operation, project creation, modelling, development, integration and software testing, creation of project documentation, training and warranty and post-warranty support. When it came to the development of functionalities and their implementation, Scale Focus made sure that there are code reviews, status report preparation and test cases. What was the team composition? Through different stages of development the size varied, but always had a business analysts who were transforming our business needs to technical requirements and specifications. There was a team leader, software engineers and quality assurance team from Scale Focus. As we are into maintenance mode we have a team, focused on new functionality as well as a software support team. Scale Focus is also assisting us with the required software infrastructure in terms of monitoring, configurations and optimization. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? We were very pleased with the result. As we deal exclusively with transportation, we value optimization and improved quantitative estimation as these affect directly us and our clients. After the introduction of Focus Courier, our yearly revenue increased by 14%. Moreover, both our employees and clients benefit from the new system which is user-friendly and ensures a pleasant experience. Additionally, the deployment of MyInTime drastically increased customer satisfaction by introducing a number new features, improving existing ones and reducing the time and effort needed to book a courier. Internally it reduces the time needed to process orders which in term leads to reduced costs and better performance. Furthermore, MyInTime was integrated with Focus Courier, which streamlines customer information and provides better overview and opportunity to analyze client behavior patterns in order to improve current services. Eventually, we were able to use a set of various solutions, integrated by Scale Focus with our core and b2b self-care platforms to drive our business forward. We optimized our human capacity as orders were automated. This allowed us to focus our employees on more high value added tasks. How was project management arranged and how effective was it? Scale Focus displayed high level of professionalism and effective style of work in management, delivery, integration and support of complex information systems. Scale Focus proved that the company has highly qualified professionals and a very competent managerial team, which took part in all phases of the project. Executive management attention was always there when needed in key milestones of the project, including consultancy for external than our relationship services. Once we presented our idea and objectives to ScaleFocus, they started planning and executing immediately. They were constantly communicating how the project was developing throughout the different stages. We were able to coordinate our actions, and the final products have been working impeccably since day one. What did you find most impressive about this company? Our partnership with ScaleFocus dates back to the period when they were freshly founded. In spite of the being new in the field, their professionalism and attention to detail were on a premium level. They managed to see all potential hurdles along the line of the development process and act accordingly so that we overcome them efficiently. They also finalized their tasks in a timely, concise and competent manner. After the successful completion of this project, Scale Focus became a preferred and long-term partner in the field of development, delivery and support of software systems and customized IT solutions. Are there any areas for improvement? The project was executed using a conservative plan-driven (waterfall) methodology. Although this gave us ease in overall budget planning and expenditure control we had to sacrifice agility in the overall scope. Especially during the first phases of execution it would have been better for both sides to test a more iterative development approach. Thankfully our team and the project team of Scale Focus were able to transition from a plan driven to a full agile delivery process in the after the release of the first version of the system. Thanks to this we are now able to enhance the system and implement new features and functionality much faster than before. Additionally, I would have given more stress on mutually defining KPIs to meet together. KPIs, which are crucial to our business and which can be correlated to changes in our systems. This, however, comes with trust, which we have now built, but as a new relationship could not afford based on previous engagements we’ve had with others. --- #### Data Warehouse Creation for Global Reporting Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Oct. 2017 - Ongoing **Project Summary**: ScaleFocus implemented a data warehouse to support the delivery of customer analytics reports. Services included performing a technical and business analysis prior to solution integration.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** Director of Project Management Office, Belmond Ltd - Industry: Hospitality & leisure - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — May 21, 2019 **Feedback Summary**: The new system allows stakeholders to remain abreast of industry trends in customer analytics. ScaleFocus’ agile approach to project management resulted in a reliable, adaptable workflow. The results-oriented specialists are enthusiastic about understanding business goals.  ""The team has maintained timely, transparent communication." " **BACKGROUND** Please describe your company and your position there. I’m a director of the project management office at Belmond Ltd, which was acquired by LVMH Moët Hennessy Louis Vuitton in 2018.  We are a leisure company operating luxury hotels, train services, and river cruises around the world. In my role, I’m responsible for the global management of projects from all functional divisions, and I also provide strategic support to the COO.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We brought on ScaleFocus to implement a Data Warehouse (DWH) to facilitate our global reporting with a focus on customer analytics. In preparation for integration to the DWH, we wanted to restructure our existing systems. Before delivering the solution, the team would execute a Technical and Business Analysis (TBA) to shape the scope of the DWH. What were your goals for this project? We wanted to establish a robust DWH platform that would enable global reporting. The accurate output analysis would aid efficiency in our customer and operational processes. We also had a goal of modernizing our approaches to meet industry trends, preparing our company for future challenges of understanding customers through data. **SOLUTION** How did you select this vendor? An IT industry peer recommended Belmond to one of our IT managers. After evaluating them and other vendors, we had the most confidence in ScaleFocus’ expertise, cultural alignment, case studies, and overall approach. Describe the project in detail. ScaleFocus’ consultants implemented a comprehensive TBA to understand what needed to be built into the DWH and which resources would be required. They helped turn our goals and strategy into a coherent set of requirements. Then, they worked closely with our team to implement the DWH. Before integrating the DWH with customer-related systems, they prepared the data models and the extract, transform, and load system for customer-related information (e.g. account, product, and booking data). Within the initial four sprints, they implemented the integration. ScaleFocus also delivered a web portal for the manual import of other required data. Currently, we maintain a monthly subscription to a package of services from ScaleFocus related to the DWH. What was the team composition? Depending on the phase, the team number ranges between 2–6 specialists. Their positions are business analyst, DevOps engineer, DWH engineer, project manager, and technical consultant. **RESULTS & FEEDBACK** How effective was the workflow between your team and theirs? The ScaleFocus team bridged our professional and technological goals by developing a comprehensive understanding of our needs. They delivered a high-quality solution while conforming to the schedule and budget.  Using an agile methodology for project management, they lowered our business risk to a minimum. The plan called for deliverables within a fixed timeline and budget. They maintained a fixed-agile scope, where the scope is fixed for each sprint but can vary depending on discussions between parties. The team has maintained timely, transparent communication. We’ve stayed in touch on a daily or weekly basis, clarifying requirements as needed. They always provide early feedback on any topic we discuss. What did you find most impressive about this company? Working with the team members has been a fun, energizing experience. I was really impressed by their determination to deliver tangible results while adhering to our specific needs. They dedicated time and effort into understanding our business vision.  Are there any areas for improvement? We are happy with their services, and we may collaborate with them again in the future. --- #### Cloud-native CMS Dev for Interpreting Service **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Mar. 2016 - Dec. 2017 **Project Summary**: ScaleFocus did frontend and backend development of a custom CMS. They also developed apps for iOS and Android. The solution includes portals for clients and service providers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** QA and Release Manager, thebigword - Industry: Business services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — May 7, 2019 **Feedback Summary**: The CMS proved crucial to the success and growth of the business and fostered successful long-term relationships with outside clients. ScaleFocus is communicative and flexible in scheduling. They’re willing to do whatever it takes to deliver an effective solution for their customers. ""They’re committed to innovating and providing services at the highest level." " **BACKGROUND** Please describe your company and your position there. I am the quality assurance and release manager at thebigword. We’re one of the largest and fastest-growing translation and interpretation companies. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We needed a modernized system to innovate our existing translation management platform. We decided to undergo a digital transformation initiative with a superior technology solution in order to facilitate our strong business expansion. We quickly grew our customer base and as a result, new functionalities were needed to fit the new requirements. What were your goals for this project? We wanted to build a team of over 30 specialists in a month. **SOLUTION** How did you select this vendor? We already had a small office in Bulgaria, so we explored engaging with local suppliers and ScaleFocus just worked out. Describe the project and the services they provided in detail. Their teams were involved in the complete and ongoing frontend and backend development and customization of our Interpreter Management System (IMS). Moreover, ScaleFocus was responsible for the development of both iOS and Android mobile applications. The new features and mobile extensions turned the IMS into an omni-channel user-friendly solution that provides reliable UX at all times. The modernized IMS empowers seamless collaboration between our customers and interpreters worldwide. The system enables comprehensive management and control of face-to-face interpreting services through its operational portal, client portal, interpreter portal, and Android and iOS mobile applications. The system provides a tailored booking experience and allows our customers to search for interpreters based on their preferences and quickly view or edit bookings, using search criteria. Security and user permissions are based on roles and protect our clients with secure authenticated access that can be audited within the system. Our users can take advantage of interactive dashboards, online messaging, automated sourcing and match features. What was the team composition? We initially worked in three scrum teams, gradually increasing the engagement and reaching a team of 32 software engineers from ScaleFocus, grouped into seven scrum teams. Each team was composed of three to five software engineers and each team had one team lead and one quality engineer. A senior business analyst on their team was actively involved in defining the requirements and design of the functionalities of the system. They also had a project manager, responsible for the reporting and the overall project execution. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? This project marked the biggest milestone in the history of our firm. It was the foundation of sustainable long-term partnerships with our clients, and it established us as not only one of the largest language service providers in the world but one of the fastest-growing. Moreover, it enhanced our reputation internationally, and it strengthened our credibility, both with the thousands of commercial partners we already worked with and those we were still targeting. This solution gives us the resources and momentum we need to keep pushing ourselves to new heights. How was project management arranged and how effective was it? Their team was ready to address our requests at any time. Both parties were involved in close collaboration every day. We scheduled daily video conference calls and weekly team lead scrum meetings. They were agile and committed to providing an outstanding level of professionalism. Their business analyst helped us with defining important project details and improving the collaboration between the teams in the UK and Bulgaria. What did you find most impressive about this company? I was so impressed by how much they pulled together and their ability to deal with a range of challenging issues in a timely manner. Their go-the-extra-mile attitude for this specific project was amazing. They’re committed to innovating and providing services at the highest level. Are there any areas for improvement? No, we’re very satisfied. --- #### Web Dev for Loyalty Marketing Company **The Project** - Services: Web Development - Project size: Confidential - Project length: June 2018 - Ongoing **Project Summary**: ScaleForce provides web development, working on a complex platform migration from Rackspace to AWS. The team uses a range of technologies and languages to assist with modifications and customize the platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Motivforce - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 8, 2019 **Feedback Summary**: The services provided by the ScaleForce team thus far are excellent, resulting in high-quality deliverables produced by a professional, agile, and adaptable team. They are consistent and offer excellent remote services, engaging extremely effectively at all times. "“With their help, we managed to achieve a great distributed delivery partnership.” " **BACKGROUND** Please describe your company and your position there. Motivforce is a loyalty marketing business. We focus on understanding behaviors that drive loyalty and engagement in B2B loyalty marketing. We develop bespoke customer loyalty, performance improvement and employee incentive programs to produce sustainable ROI to clients’ businesses. I’m the CEO. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We found it a challenge to maintain a live marketing incentive platform, that has constantly growing customer demand, without documentation and best practices to follow. We had been looking for a new consultant, but it was taking us months to find, onboard and train someone to work on our development projects so we looked elsewhere. During the initial meetings with ScaleFocus’ team, we were also challenged with our public hosting cloud, Rackspace. What were your goals for this project? To migrate our whole marketing platform to AWS, divided into three initial phases. ScaleFocus was tasked to provide highly qualified and experienced specialists to help us prepare for this business-critical migration. **SOLUTION** How did you select this vendor? We searched on Google for IT outsourcing and narrowed down our selection based on cost, expertise, proven track record, and location. We wanted a partner who could address our need and support us with the necessary know-how, which led us to ScaleFocus. Describe the project in detail. They assisted with modification of the platform’s frontend elements and customized our product based on an open source CMS. They also helped our team with the interpretation of our PHP source code, which had been previously developed and implemented by another vendor. They work with technologies and software languages such as Umbraco, ASP.Net MVC, SQL Server, JavaScript, CSS, HTML, and C#. What was the team composition? Initially, we started with two IT engineers, and now have a team of four experts working in data management and software implementation for .NET and PHP. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Our experience is very positive. I’m happy with their overall performance and the results they brought—if I had to make my choice again, they would still be my top pick. Working with them is particularly fulfilling due to their high level of professionalism, open communication, and excellent agility and adaptability. Motivforce would never compromise with something less. They were able to orientate in our complex platform environment relatively quickly by always asking the right questions. With their help, we managed to achieve a great distributed delivery partnership. Bridging the technology skills of the external team and our internal specific know-how was a winning engagement strategy. How was project management arranged and how effective was it? They are dedicated technology specialists with considerable professional experience. Their employees joined multiple engineering teams, covering domains that required an essential, premium contribution. They perform with passion, excellence and a tremendous level of engagement. The workflow between all teams is fulfilling. There are regular ups and downs, but through open communication, we’ve always managed to continue stronger together. Everything we expected is delivered on time, with high quality. What did you find most impressive about this company? Their ability to engage a team of excellent professionals in such a short period was impressive. My colleagues and I can focus on our current crucial business relationships, while they take care of the platform’s maintenance, feature implementation, and cloud migration. We’re a global company and also enjoyed their culture and methodology of remote delivery combined from two locations—Sofia and Plovdiv. Are there any areas for improvement? The knowledge gained can be used as a foundation of supporting us into our cloud migration journey and future software development. --- #### Software Research & Support for Manufacturer **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Nov. 2017 - Ongoing **Project Summary**: ScaleFocus provided technical guidance and research to support a graphical UI and Linux patch. They assisted with multiple technologies, including C++ and Linux Embedded.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Software, Winterthur Instruments - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 5, 2019 **Feedback Summary**: Every element of the solution launched on time, successfully cutting production times and standardizing quality assurance procedures. ScaleFocus made smart suggestions and integrated seamlessly with the internal team.  ""We were absolutely thankful for our great collaboration with ScaleFocus." " **BACKGROUND** Please describe your company and your position there. Winterthur Instruments AG is a dynamic, fast-growing company. I'm the head of software.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We needed support for our primary R&D effort. Our team continuously experiments and improves the product, and we needed support. What were your goals for this project? We wanted to implement the software and the graphical user interface (GUI) with certain platform specifics. Our general goal was to deliver top-notch support to our solution. **SOLUTION** How did you select this vendor? We wanted to invest in a reliable partner whose specialists understood our business. Describe the project and the services they provided in detail. Their R&D consultant and embedded systems specialist dedicated two weeks to supporting our technology team. He guided us every step of the way, researching and proposing new technologies. He also monitored the hardware activation and software solution. He had expertise in various technologies and software languages, including Embedded Systems, Qt, C/C++, Serial Peripheral Interface, Linux Embedded, Cross Compilers, and Yocto Toolchain. We also collaborated further to improve and fine-tune the solution.  What was the team composition? We worked only with our consultant to streamline communication and achieve a seamless workflow. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? We implemented the software, the graphical UI, and the exclusive Linux driver patch on time. These systems controlled industrial processes, quality testing, and reference measurements. This helped our customers save production time and helped us standardize our quality control. How was project management arranged and how effective was it? Our consultant was a member of our professional family who helped improve our product. What did you find most impressive about this company? We were absolutely thankful for our great collaboration with ScaleFocus. Are there any areas for improvement? There was very little to improve. --- #### Website Refresh & Managed Services for International Embassy **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Sep. 2017 - Ongoing **Project Summary**: ScaleFocus revamped an outdated website, focusing on making it modern, easy to navigate, and mobile friendly. Their work involved IT infrastructure set up and has extended to ongoing support and updates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Minister for Trade & Investment, Embassy of Bulgaria - Industry: Government - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 5, 2019 **Feedback Summary**: The new website boasts a 60% increase in time spent on it, and users have positive remarks. ScaleFocus keeps smooth communication through a single contact and is dedicated to tailoring their strategy for their client’s specific needs. Their fair pricing, as well as top-notch service, also stand out. ""I have no doubts that their team is striving for excellence all the time." " **BACKGROUND** Please describe your company and your position there. The Embassy of Bulgaria in the UK represents one of the largest Bulgarian communities abroad. Established in 1903, it promotes collaboration between the two countries and helps the Bulgarian citizens keep their connection with the homeland. I’m the minister for trade and investment in charge of boosting economic and commercial relations. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? Our mission is to present Bulgaria and its community in the UK in the best way possible. Our old IT infrastructure and website were failing to deliver the right online image for such an institution. Sections were confusing in terms of UI/UX experience, there was overlap in the content, and it was an overall challenge to navigate. We’d also have problems such as the website going down or being difficult to update, as well as traffic overloads, which is why we needed to hire someone to help us update everything. What were your goals for this project? We wanted to modernize our website in order to be able to provide secure services to our users 24/7, which not only consist of Bulgarians but also investors, partners, etc., interested in Bulgaria as a strategic location. Our goal was to fully digitalize the experience for all the users who needed our collaboration, providing quick and proper access, easy navigation, a fast service, and more. **SOLUTION** How did you select this vendor? We were impressed by how ScaleFocus’ team transformed the online presence of the Bulgarian Embassy in the US and decided to entrust them the transformation of our online presence as well. Describe the project in detail. ScaleFocus helped us set up the IT infrastructure to keep our online presence at the highest standard. Their team transformed our website into a reliable and mobile-friendly portal according to our needs, using the latest technology and design imperatives for our purposes. Their team reorganized the entire structure in order to address our main pain points. We’re now capable of providing a much better UX to all the citizens, investors, and partners that need our assistance and collaboration. ScaleFocus currently provides support and is responsible for handling the respective technology updates of the online platform. What was the team composition? ScaleFocus’ dedicated team consisted of three consultants. They currently provide support and managed services. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We’ve already received numerous positive comments by citizens who are in regular need of information. The time spent on the website increased by almost 60% in just a couple of weeks after the launch of the new platform. Moreover, since most of the users are using a mobile device, improving the mobile experience was of utmost importance. We've mitigated the risk of system failures and can always count on their support in case of technical issues. In a nutshell, their managed IT services empowered us to be of better help. How effective was the workflow between your team and theirs? The communication between both parties has been smooth and effective from the very beginning of the project. We have one person as a single-point-of-contact who deals with their entire team. What did you find most impressive about this company? ScaleFocus provided brilliant support in identifying and formulating everything according to our needs. I was amazed at how fast we saw the positive impact of their services. Their team exceeds expectations by always trying to deliver outstanding solutions for the specific needs we have and by continuing to maintain our very beneficial relationship. Are there any areas for improvement? I believe there are always areas for improvement. From my experience with ScaleFocus, I have no doubts that their team is striving for excellence all the time and is looking for such opportunities. --- #### Frontend Redevelopment for Large Telecommunications Provider **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: June 2017 - Ongoing **Project Summary**: After unsuccessful attempts with other vendors, ScaleFocus revamped the frontend of an entire B2B system, implementing UI/UX best practices and handling ongoing QA support, end-to-end testing, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Marketing Manager, UPC Schweiz GmbH - Industry: Telecommunications - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 15, 2019 **Feedback Summary**: Their involvement helps prioritize internal requirements, speeds up release cycles, and accelerates project validation processes, among other things. ScaleFocus maintains open communication and has a highly knowledgeable team that shares a similar company culture as the internal team does. ""Professionalism and outstanding results are intrinsic parts of their performance." " **BACKGROUND** Please describe your company and your position there. UPC is the largest cable network operator in Switzerland. Nearly 1.5 million customers place their trust in our various products for television, Internet, telephony, and mobile services. Since late 2014, UPC has offered their customers Switzerland’s biggest free Wi-Fi network, giving them the opportunity to browse the web at around 500,000 locations in the country and over six million in Europe free of charge. I’m the digital marketing manager of the company. With my expertise and innovative and energetic personality, I’m constantly open to give my best to UPC next-level digital world. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? UPC’s B2B marketing unit is pushing hard to update and transform the digital B2B portal to make its service offerings more transparent and easy to navigate for the different target groups. Our company needed a mature and reliable partner to escape quality degradation and the poor timeline execution issues we faced with freelance and other partners regarding the digital B2B portal. What were your goals for this project? One of the key requirements that UPC looked for in the new partner was the ability to steer delivery output instead of delivery capacity and bring in fresh ideas, UI/UX best practices, and telecommunications domain expertise. **SOLUTION** How did you select this vendor? ScaleFocus was chosen as a partner for this initiative because they were a perfect match for the above-stated requirements. Describe the project and the services they provided in detail. To begin, ScaleFocus’ team visited the UPC premises in Zurich to set up the project, meet the key stakeholders, and discuss business requirements and the roadmap for 2017 and beyond. ScaleFocus was tasked with transforming the frontend for UPC Switzerland’s entire B2B portfolio. They worked with an agile methodology and quick release cycles, so we had something to implement every week. This also facilitated early user feedback and continuous QA. The solution is based on top-notch UX practices, particularly regarding the content, structure, and flow of the main page and all sub-pages, the main and sub-navigations, and product categories and product detail pages. ScaleFocus’ experts work with technologies and software languages such as Adobe Experience Manager, HTML5, CSS2, CCS3, jQuery, JavaScript. What was the team composition? At the heart of the team is a project manager that’s also a senior UI/UX consultant, who acts as a single point of contact for all UPC stakeholders. She covers multiple roles from taking care of overall engagement supervision, main communication, escalation channels, and key knowledge build-up of the ScaleFocus team by regularly visiting stakeholders at UPC premises. She also manages the backlog and acts as the lead developer of the team. Other team members include a UI/UX designer as well as QA specialists that perform early design test cases and validate functionalities before user acceptance testing. Also, part of their work includes end-to-end testing against functional and business requirements specifications. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? ScaleFocus’ work did accelerate our scope analysis validation process and the prioritization of our requirements, leading to faster release cycles, early feedback, improvements, and pivots in the newly implemented digital assets. Also, by providing a dedicated team, ScaleFocus’ specialists can provide flexible budgeting for UPC. How was project management arranged and how effective was it? Thanks to ScaleFocus’ experience in delivering advanced nearshore services and managing such engagements, we were able to quickly gain velocity and build a distributed team comprised of UPC and ScaleFocus members. Communication is always direct and open, which helps us quickly build trust and cooperation on both sides. What did you find most impressive about this company? Their developers and designers demonstrated an outstanding level of professionalism and in-depth knowledge of UI/UX development. We’ve had a positive experience of working with ScaleFocus’ team. Professionalism and outstanding results are intrinsic parts of their performance. Are there any areas for improvement? We’re very happy with the entire engagement. Their team in Bulgaria has shown to us that the work ethic there is probably the closest one to Switzerland when comparing to other nearshore destinations like Portugal or Poland. --- #### Android App Dev for Elderly Care Service **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Apr. 2017 - Jan. 2018 **Project Summary**: ScaleFocus designed and developed an Android mobile app with a .NET backend based on an initial business analysis they performed. The pre-work identified a valuable hypothesis and requirement set. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Myosotis - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 13, 2019 **Feedback Summary**: The delivered product has played a critical role in fundraising efforts and securing an industry-leading partnership. Accessible and transparent, ScaleFocus provided regular progress updates and advice regarding product optimization. Customers can expect a thorough and experienced vendor. ""They offer transparency and in-depth market analysis and assist in defining key milestones."  " **BACKGROUND** Please describe your company and your position there. I’m one of the founders of Myosotis. We’re a startup that’s digitizing and bringing transparency to the daily routines and interactions of caregivers, the elderly, and their relatives. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? All we had was an idea, so we wanted to find a consulting partner to bring it to life and assist us in implementing the technical part of our solution. Later, we asked them to develop a dedicated mobile app as well. What were your goals for this project? We wanted a sophisticated business analysis so we could better understand what we were facing. **SOLUTION** How did you select this vendor? A venture fund referred us to ScaleFocus as a top-notch service provider. After our first introduction call, we knew we were on the right track. Their team had an impressive technical background built on previous experiences with multinational companies and deep know-how of the newest technologies. They displayed an immediate understanding of our business needs and the problem we were trying to solve. Describe the project and the services they provided in detail. ScaleFocus guided us through the entire MVP journey. They started with a comprehensive business analysis of our product to help us build the right solution, identify the best product/market fit, test our hypothesis, and determine functional and non-functional requirements to avoid unnecessary engineering hours. They then developed the app using a team of eight specialists. It runs on Android and has a .NET backend system. Connected to nursing homes, caregivers, and relatives, it has a user-friendly interface and can support an expanding feature set. What was the team composition? We worked with a project manager, a solution architect, a senior business analyst, and eight .NET and Android specialists. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The initial business analysis and design phase gave us a full overview of what we should expect. We used that to launch their MVP, which secured us further funding and a long-term cooperation with one of the leading nursing home providers in Germany. How was project management arranged and how effective was it? It was highly effective. ScaleFocus was always available to answer any questions, share ideas for solutions, and keep us informed of development progress. Their team completed everything as per deadlines and supported us with high-quality deliverables. What did you find most impressive about this company? We owe a great deal of our success to the dedicated work, knowledge, and technical guidance of ScaleFocus. Therefore, we strongly recommend their services to any startup. They offer transparency and in-depth market analysis and assist in defining key milestones. They turned our idea into a reality. Are there any areas for improvement? Looking back, both ScaleFocus and we could have performed quicker, but it was our first experience designing and building a custom application. Pivoting during the process actually helped us deliver a better product. --- #### Managed IT Support for Systems Company **The Project** - Services: IT Managed Services - Project size: Confidential - Project length: Jan. 2012 - Ongoing **Project Summary**: ScaleFocus helped develop a streaming set top box, a hybrid solution that blended cable and over the top TV service, and a digital rights content management platform.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, AVIQ Systems AG - Industry: Media - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 22, 2019 **Feedback Summary**: Assistance from ScaleFocus freed the internal team to focus on core business objectives and market expansion. Their agile methodologies, innovative mindset, and deep technical expertise are key to the company's continued growth. The team is always communicative and prompt.  ""They have shown unparalleled devotion, punctuality, and willingness to go the extra mile." " **BACKGROUND** Please describe your company and your position there. I'm the CEO of AVIQ Systems, which provides innovative solutions at the point where Internet, digital media, and broadcast television converge. Our portfolio includes set top boxes with a supreme (U)HD viewer experience for live TV, video on demand, and catch-up, as well as a full suite of TV services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We carefully selected ScaleFocus to establish and operate our R&D center for over-the-top video solutions for content aggregators, distributors, and consumers. This project is a crucial stepping stone in our mission to offer an increasing range of products and services. What were your goals for this project? Our goal was to develop and continuously improve our Android products and TV streaming services. **SOLUTION** How did you select this vendor? We investigated the possibility of finding a reliable partner. I've worked on a variety of IT outsourcing projects and have substantial experience working in India, Ukraine, and China. Bulgarian software engineers possess a work ethic and sense of quality closest to ours. After interviewing several firms, ScaleFocus stood out.  Describe the project in detail. Their engineers and consultants have played a key role in our product development, using advanced methods and providing services of the highest quality. We've collaborated on three major projects. First, we developed a streaming set top box that includes hardware platform management, low-level Android development, the integration of streaming providers on the backend, performance optimization of both software and hardware, UI and UX development, and frontend streaming. Second, we set up a hybrid solution unifying cable TV and over the top TV. This solution tailors tokens as a service for cable TV operators, joining IPTV and Iegacy broadcasting technology. There are also soft- and hardware performance optimizers.  Third, we built a digital rights management platform for live and on-demand content. They integrated Microsoft PlayReady, SmoothStreaming, and VeriMatrix with the set top box. Now our devices allow users to watch live TV, movies, TV shows, and applications like YouTube. Its most prominent features include time-shifting, 14 days of EPG, cloud-based video recording, a video on demand store, and 7-day catchup. What was the team composition? We always worked with a senior team lead, and the team size varied between three and 10 people.  **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? With their help, we could focus on our core business activities and open new distribution channels. This new model of cooperation, built on trust and common goals, encouraged our growth and development. The products and services showed constant market growth. How effective was the workflow between your team and theirs? To achieve our goals, we used the most advanced communication tools and agile practices. Every team member established those processes and streamlined development. We had a continuous process without disruptions, in which both parties openly exchanged ideas and opportunities. Their engineers provided flexible, custom solutions that perfectly matched our expectations. Despite being a new company during the initial stages of our cooperation, their professional demeanor showed their commitment to common growth.  What did you find most impressive about this company? Our work began as a typical customer-contractor engagement. After they far exceeded our expectations, it flourished into a mature partnership and strategic alliance. They have shown unparalleled devotion, punctuality, and willingness to go the extra mile. The technical guidance, knowledge, and capabilities of their internal R&D unit proved that they are the best IT partner for us. Their employees were the most impressive part of our experience. Are there any areas for improvement? Their team adapted to our requirements in a timely, adequate manner. Тhey should keep their standards the. We've had issues along the way, but can always discuss them and agree. We're quite happy with our partnership, and we respect their decisions and actions. We will continue to use their services, since they have provided high-quality solutions and became a long-term partner. --- #### Custom Platform Dev of Job Board **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Mar. 2018 - Jan. 2019 **Project Summary**: ScaleFocus developed an online employment platform. They built multiple modules, integrated a job-vacancy database, and introduced flexible search features. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-founder, JOB CARE - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 21, 2019 **Feedback Summary**: The platform is live, and internal stakeholders are confident in its potential to radically impact job prospects for disabled Bulgarians. ScaleFocus used their technical experience to optimize the platform. They were highly accessible and committed to following through on project requirements. ""We strongly recommend them as a trusted software development partner and thank them for their dedication."  " **BACKGROUND** Please describe your company and your position there. I’m the co-founder of JOB CARE, an innovative platform that matches businesses and people with disabilities with employment goals. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We needed a partner who would be able to quickly understand and develop a web portal, which would serve as a mediator between businesses and people with special needs. What were your goals for this project? The main goal of the JOB CARE platform is to help Bulgarian businesses attract 120,000 people with disabilities into the labor market. Some of its other goals are to educate and train employees and businesses about how to collaborate for optimal end results. **SOLUTION** How did you select this vendor? JOB CARE was implemented with European funding under Operational Programme Human Resources Development. Thus, we launched a public tender procedure to choose the best candidate for the task. After receiving several applications and carefully reviewing them, we decided ScaleFocus was the most suitable vendor. Describe the project and the services they provided in detail. The ScaleFocus team successfully delivered the JOB CARE platform, taking into consideration all requirements and implementing all necessary features. They also developed several different modules using the latest technology and following strict security best practices. The platform facilitates communication between jobseekers and employers using modern, internet-based technologies. End-users have access to a job vacancy database, currently available positions, flexible search capabilities, and different information access channels. The site provides a fast and reliable way to get feedback and establish contact between employees and employers. What was the team composition? We worked with a designer, a developer, a QA resource, and a project manager for the whole project. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? JOB CARE is a social innovation with the potential to completely transform the reality of disabled people in Bulgaria. Our initiative is gaining momentum, and we can already see the tremendous impact it will have. The site is now live. How was project management arranged and how effective was it? The ScaleFocus team delivered the platform as per the agreed deadlines by complying with all requirements and needs. Their team was always there to help and assist by providing know-how and giving advice on how to proceed in certain areas. What did you find most impressive about this company? ScaleFocus was able to quickly grasp our needs, make them their own, and gather a team to deliver a finely-tuned platform. We strongly recommend them as a trusted software development partner and thank them for their dedication. We couldn’t have achieved these results without them. Are there any areas for improvement? No, not that I can think of. --- #### Web Dev for a Special Needs Charity **The Project** - Services: Web Development - Project size: Confidential - Project length: June 2016 - June 2017 **Project Summary**: ScaleFocus did full-stack web development pro bono. Features included an integrated online store. The solution has launched. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, I CAN TOO Foundation - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 8, 2019 **Feedback Summary**: The user-friendly site helps visitors locate information easily and facilitates online sales. Customers can expect an accessible and highly communicative partner whose deliverables exceed expectations. ""We strongly recommend them as a partner." " **BACKGROUND** Please describe your company and your position there. I am a Founder and President of I CAN TOO Foundation, an international charity organization supporting children with special needs and their families. We support more than 650 children with special needs and their families and three therapeutic centers. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We needed a partner for web development. As a socially engaged company, ScaleFocus developed our new website pro bono. What were your goals for this project? We wanted a well-functioning web portal to reach our target groups – families with children with special needs, potential donors, volunteers, and other users – and provide them with the information they need. **SOLUTION** How did you select this vendor? One of our supporters recommended ScaleFocus, and we knew they were the right partner once we met with them. Their specialists have great professional experience. Describe the project and the services they provided in detail. ScaleFocus familiarized themselves with our work and goals. After we agreed to a plan for the final look and functionality, they formed a team for full-stack development. They built an innovative and user-friendly web platform with an integrated online store. What was the team composition? We worked with a UX/UI designer and two frontend developers. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Visitors to our website can find the information they need. We’ve developed a strong visual identity on our user-friendly platform with an easily navigable online store. How was project management arranged and how effective was it? The team was always available to answer any question we had and kept us informed on the development progress. Our communication was highly effective. What did you find most impressive about this company? ScaleFocus did what we thought was impossible in rewriting and developing our new website. We strongly recommend them as a partner. They offer professional solutions and provide support with everything they can. Are there any areas for improvement? No, we have only positive experience. --- #### Ongoing Software Dev for IT Firm **The Project** - Services: Other IT Consulting and SI - Project size: Confidential - Project length: May 2013 - Ongoing **Project Summary**: A reliable offshore partner for nearly six years, ScaleFocus provides ongoing development services for complex software solutions.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Concord - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Sep 16, 2018 **Feedback Summary**: Attentive, methodical, and versatile, ScaleFocus fosters an engaged, dedicated relationship and provides invaluable support for projects of any size or scope. With communication and results as their primary focus, the team helps deliver solutions that drastically improve business operations. ""ScaleFocus is our go-to partner for trustworthy offshore development."  " **BACKGROUND** Please describe your company and your position there. I am the co-founder and chief revenue officer for Concord, a Minneapolis-based consulting firm focused on providing technology and business solutions in areas such as: digital and user experience; cloud applications and integration; data solutions and analytics; and information security. Our clients are typically Fortune 500 companies across various industries looking to solve complicated business challenges. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We have partnered with ScaleFocus for complex software development on over 20 projects ranging from niche technologies to business critical cloud applications. What were your goals for this project? Our goal was to build and nurture a relationship with a reliable offshore company that would help us provide premium IT services and deliver advanced technology solutions. **SOLUTION** How did you select this vendor? Over the years, we tried outsourcing services in the Philippines, India, and parts of Eastern Europe with limited success. Because of their excellent price to quality ratio and top-notch organizational and cultural fit, we now work exclusively with ScaleFocus. Entering the sixth year of our partnership, we continue to share the same general operating model, embrace a similar approach to client management, and value communication above all else. Describe the project in detail. Regardless of the project size or scope, every task ScaleFocus embarks on is treated with the same high level of quality and client focus. The team approaches each new initiative with a client-tested process that consists of initial onboarding activities, strong communication, thorough analysis of the central business problem, and strong solutions to resolve issues.  What was the team composition? The team composition depends largely on the difficulty and specifications of the project. We have worked with everyone from individual senior consultants to teams of more than 25 engineers.  **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? As a result of our partnership, our healthcare client realized a 40% improvement in time to market for new solutions. Additionally, our retail customer enjoyed consolidated vendor management across multiple solutions including Apache Camel, Spark, TIBCO, and DevOps. How effective was the workflow between your team and theirs? Because of a mutual emphasis on strong communication and ScaleFocus’ transparent approach to customer service, the workflow between our companies has always been smooth. What did you find most impressive about this company? ScaleFocus is our go-to partner for trustworthy offshore development. With high quality and strong communication consistent across the entire team, they ensure we meet our goals on time and to the highest standard. Detail-oriented and focused on outcomes, they are always available and ready to help, in spite of the time difference. Are there any areas for improvement? Administrative processes can always be improved, but we work together to streamline our efforts. ScaleFocus offers us a better understanding of Europe, and we give them a better understanding of the United States. Going forward, we expect to take greater advantage of the strengths on both sides. --- #### Architecture Development for Hospitality Platform **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: June 2016 - June 2017 **Project Summary**: ScaleFocus’ frontend resources worked in Ember.js to improve a web UX. They introduced a microservices-based architecture, dividing existing logic into individual APIs modeled on the ASP.NET Web API framework. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Software Development, Fourth Ltd. - Industry: Hospitality & leisure - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Sep 14, 2018 **Feedback Summary**: The new architecture led to vastly improved scalability and information sharing, and users are pleased with easy-to-use online payment systems. ScaleFocus’ resources integrated themselves seamlessly with existing teams, allowing their experience and expertise to quickly affect positive changes. ""ScaleFocus staffed technology specialists with great professional experience in a short period." " **BACKGROUND** Please describe your company and your position there. I’m the head of software development for Fourth Ltd., a hospitality cost-control solutions provider. We offer cloud-based, propriety platforms and mobile applications. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? We needed highly qualified and experienced web and frontend developers to improve our UX through better web browser and device compatibility. What were your goals for this project? Our business’ growth meant we had to expand our technology hub quickly. We wanted to modernize our cloud-based solutions and make them more competitive in the market. **SOLUTION** How did you select this vendor? My team and I were focused on further developing our software and building business connections so we wanted a partner who could grasp our need and solve it in a timely manner. We researched a few vendors and ScaleFocus the best proposal and a personal approach. Furthermore, the proximity of our offices would make communication and workflow between our teams easy. Can you go into detail about the services they provided and the scope of the project? The first step was to onboard the ScaleFocus specialists, who quickly became familiar with the nature of our business and started executing various software development tasks using frontend technologies like Ember.js. ScaleFocus’ team implemented a microservices-based architecture, breaking our existing logic into small, web, API services based on the ASP.NET Web API framework. What was the team composition? We always worked with 10 or more software engineers. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The new architecture allowed us to integrate all of our software products into one cloud platform, achieve interoperability, and scale up our hospitality management portfolio. ScaleFocus enhanced our pricing menu’s UX and improved our online payment processes, which enabled direct online payments and brought in higher customer satisfaction rates. They also introduced us to detailed reporting and smart analytics. How was project management arranged and how effective was it? The workflow between our teams was flawless. ScaleFocus staffed technology specialists with great professional experience in a short period of time. Their employees joined multiple engineering teams and covered domains which, at that time, required premium contributions. They delivered with passion, excellence, and a tremendous level of engagement. What did you find most impressive about this company? They turned out to be the best partner to support us in our endeavor. They were able to engage a professional team in a short period of time and develop our cloud-based platform, which let my colleagues and I focus on building business relationships. Are there any areas where they can improve? Everything went smoothly during our collaboration so I wouldn’t say that there were any areas for improvement. I’m happy with their overall performance and the results they brought us. If I had to choose again, ScaleFocus would still be my top pick. --- #### React Frontend Dev for Engineering Firm **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: June - July 2018 **Project Summary**: Scalefocus (formerly Upnetix JSC) assigned a senior developer to work alongside the internal team on the frontend portion of a traffic metering device in order to meet a pressing deadline. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Engineering Manager, Engineering Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 24, 2018 **Feedback Summary**: The developer completed the work with seamless and direct communication and at a sensible price. The number of developers at Scalefocus (formerly Upnetix JSC) is remarkable, which ensures that any client will find the skill set they need. ""The developer they assigned is a very nice person and easy to work with." " **BACKGROUND** Introduce your business and what you do there. I’m the engineering manager of an engineering firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Upnetix JSC? We have an innovative system for traffic metering, which consists of a device that collects real-time data on the number of vehicles at an intersection at a specific time. We needed a UI for displaying the data and metrics so that traffic engineers can perform their analyses and ultimately optimize traffic. We had a strict deadline and needed a partner that could speed up our product’s delivery. **SOLUTION** What was the scope of their involvement? We provided basic product guidelines and discussed each task of the project together. It basically was a web-based visualization tool, but we didn’t give them clear-cut requirements because they constantly changed. Their developer supported our internal team in building the frontend using React. The backend was based on Node.js, and the device that extracts data from the intersection involves NET Core technology. What is the team composition? They assigned an experienced senior developer that worked at our office most of the time. He had permanent communication with our internal backend and frontend developers. How did you come to work with Upnetix JSC? We hired a frontend developer separately, who happened to work at Upnetix JSC. Upon his recommendation, we contacted them for the project. After analyzing several other companies, we decided to go for Upnetix because of their reasonable pricing, which wasn’t the cheapest but it also wasn’t the most expensive. Besides being responsive, it was also beneficial that we had already hired someone on their team. When we agreed on which developer to pick for the project, we were assured that he was skilled. How much have you invested with them? We spent $7,000. What is the status of this engagement? We worked with them from June to July 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The developer they assigned is a very nice person and easy to work with. How did Upnetix JSC perform from a project management standpoint? We gave the developer a few tasks and explained what the data means and how it needs to be displayed. We communicated with him directly and used Skype whenever he was out of our office. What did you find most impressive about them? Their cost was reasonable. They also have about 100 developers, which we like for when we need a partner for future projects. --- #### Software Development for Internet of Things Project **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Oct. 2017 - Ongoing **Project Summary**: Scalefocus (formerly Upnetix JSC) provided development services for an enterprise project, working on fixing issues within the platform and creating a new application within it.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Team Lead, Bosch Software Innovations - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 25, 2018 **Feedback Summary**: The team worked quickly, understanding the project well and completing all the work on time and to a high quality. They communicated effectively and delivered a good end product.  "“The team is built with very responsible, qualified, and ambitious young people.” " **BACKGROUND** Please describe your company and your position there. At Bosch Software Innovations, we’ve been active in the internet of things (IoT) for nearly ten years. We have 250+ IoT projects in the areas of manufacturing, mobility, energy, smart home, buildings, and cities. I’m a software architect and team lead. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Upnetix JSC? We have many projects with too few resources to cover all of them. We needed a strong team for an enterprise project, with minimal on-boarding time. What were your goals for this project? We had to support, continue to develop, and create a new application using Spring Boot, Hibernate, Oracle DB, RabbitMQ, and others. **SOLUTION** How did you select this vendor? We did research on the market and chose them based on their experience and cost. Can you go into detail about the services they provided and the scope of the project? Our EffiLink platform offers a secure connection of customer systems to the Bosch Security Systems control room, via the internet or our network BoSiNet. The solution provides remote secure access to a customer device via the platform, as well as condition monitoring and predictive maintenance. In most cases, the platform allows incidents to be fixed and problems with devices predicted without going to the customer side. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The team was onboarded for a week and all the issues were resolved on time. The customer happily accepted the new features. How was project management arranged and how effective was it? The project management was done on our side. What did you find most impressive about this company? We had a very good working atmosphere throughout. The team is built with very responsible, qualified, and ambitious young people. The management is also very responsible and supportive. Are there any areas where they can improve? The team is effective and does a good job. --- #### Web Development & SEO for Soccer Betting Portal **The Project** - Services: Web Development - Project size: Confidential - Project length: Feb. 2015 - Ongoing **Project Summary**: Using HTML and CSS, ScaleFocus is building a website to promote a sports betting platform. They are also integrating affiliate marketing systems and payment providers like PayPal and Neteller.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, OddStorm - Industry: Gambling - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 27, 2018 **Feedback Summary**: The freshly launched site has boosted the service's public image, streamlined direct payments and subscriptions, and vastly improved customer satisfaction. ScaleFocus works independently and delivers every task on time. Their deep technical skill enables them to quickly resolve complex issues. ""[T]heir team dived into our business and quickly became familiar with our needs." " **BACKGROUND** Please describe your company and your position there. Established in 2007, OddStorm has become one of the fastest providers of reliable, high-quality information on soccer odds, including cross-market sure bets, middles, and Polish middles. Ever since its launch, our company has been enhancing its product quality and service spread by adding bookmakers, markets, and filters, and by improving parsing algorithms and arbitrage detection systems. Currently OddStorm offers pre-match and in-play football arbitrage on our website, and live arbitrage through a Windows desktop application. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ScaleFocus? The sports betting market is very dynamic and requires constant advancements in order to satisfy evolving customer needs and enhance user experience. As a small, gradually growing odds provider, we had the tough task to build a strong online presence for OddStorm. My team and I were focused on further developing our software and building business connections. That’s why we had to find a partner who could quickly grasp our needs and address them in a timely manner. What were your goals for this project? Taking into consideration best practices, we knew that we needed a well-developed website that could communicate our brand identity and enable users to use our services without technical issues. Our first website was a very rough version of our original vision. It lacked online payment options, limiting customers to bank transfers. It also failed to position us as a reliable odds provider in the digital space. We also wanted to integrate an affiliate marketing system, which would boost our image even more. **SOLUTION** How did you select this vendor? We conducted detailed research on vendors who had the necessary knowledge and experience with such projects. After shortlisting a few companies, we contacted each of them with a request for a proposal. ScaleFocus came to us with the best offer and the most personalized approach. They provided us with examples of past projects that had a similar scope. Describe the project in detail. ScaleFocus’ team started with business and technical analyses of our current situation, system, and needs. After that, their team started implementing the new web design using HTML and CSS. They solved our online payment solution by integrating our platform with payment providers such as Paypal and Skrill, as well as e-wallets like Neteller. Due to the security specifics of the systems, they encountered some integration challenges and communication issues with the payment providers. ScaleFocus also integrated an affiliate marketing system. What was the team composition? Between three and five specialists, depending on our current needs. **RESULTS & FEEDBACK** What outcomes or results can you share that demonstrate progress and/or success? All the aforementioned goals were accomplished in a timely manner. The ScaleFocus team delivered excellent results, and our collaboration with them brought us many benefits. Our newly optimized website enables direct online payments, which brings higher customer satisfaction and simplifies all subscription and payment processes. It also represents our identity well. Now we can operate custom affiliate campaigns and extend our marketing and sales initiatives. How effective was the project management? Very effective. The ScaleFocus team was always available for consultation whenever we had questions or simply wanted to discuss anything of concern. We scheduled weekly progress meetings to review the current state of the project and determine how to proceed further. Our team could focus on our core business goals while the ScaleFocus team built the web portal. They completed everything in a timely manner, as agreed. We were notified about everything on time. What did you find most impressive about this company? The most impressive thing was their attitude towards our project and us. ScaleFocus took this initiative very seriously and completed everything in an autonomous way. Their entire development process was synced with our operations. Their client approach is one of the best things about the company. ScaleFocus does not merely complete projects; it builds sustainable partnerships. There were no downsides to our collaboration with ScaleFocus. Quite the contrary, their team dived into our business and quickly became familiar with our needs. They experienced some issues with payment providers due to security policies, yet managed to resolve them. That is why we decided to turn this client-vendor relationship into a long-lasting partnership. We will continue to use ScaleFocus’ services for future endeavors. --- #### iOS App Dev for Telecommunications Company **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Jan. 2017 - Ongoing **Project Summary**: Scalefocus (formerly Upnetix JSC) works with the in-house designer to develop multiple apps for iOS and Android. They’re given wireframes and then implement on the designs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Factory LTD - Industry: Telecommunications - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 21, 2018 **Feedback Summary**: Scalefocus (formerly Upnetix JSC) has great project management and clearly communicates with their clients. They thoroughly research implementation options, they ask questions early and warn of potential issues, giving plenty of time to solve them. "“Upnetix finds unique solutions to solve any problems we’re facing.” " **BACKGROUND** Introduce your business and what you do there. I’m the general manager at Call Factory LTD, a telecommunications company that provides toll-free and national numbers to small and medium-sized businesses across Europe. We register these numbers, set up the routing and functionality, and maintain the service. We started almost 20 year ago in the Netherlands, and we now offer numbers throughout Europe. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Upnetix? We had ideas for new products and new services that involved mobile app development. **SOLUTION** What was the scope of their involvement? They developed multiple iOS and Android apps for us. These are all new services that allow our clients to more easily connect with their customers. Our in-house designer creates the wireframes and designs then sends them to Upnetix who do the implementation. What is the team composition? We have one main project manager who coordinates and communicates with us. The team consists of iOS, Android and backend developers. How did you come to work with Upnetix? A colleague referred them to me. They were very open and professional. We were considering other companies, but we immediately hit it off with Upnetix. They understood what we needed, why we wanted it, and where we wanted to take things, which made the whole process much easier. What is the status of this engagement? We started working together in 2017, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Upnetix finds unique solutions to solve any problems we’re facing. I’m happy with their work. How did Upnetix perform from a project management standpoint? Projects are managed well, everything is communicated quickly and clearly. We get weekly updates of what’s been accomplished, and we have regular meetings with demonstrations. What did you find most impressive about them? I’m very happy with their work and process; I would recommend them to anyone. Their technical capabilities are great. Are there any areas they could improve? No. --- #### Web Design For Software Company **The Project** - Services: Web Design - Project size: Less than $10,000 - Project length: Sep. 2017 - Oct. 2018 **Project Summary**: Scalefocus (formerly Upnetix JSC) designed and built a website to be used in promotions and marketing campaigns. They also assisted with requirements gathering.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Co-Founder, Software Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 16, 2018 **Feedback Summary**: The new website worked well and robust, complex marketing strategies. Scalefocus (formerly Upnetix JSC) impressed with their efficient workflow, collaborative methodology, and receptiveness to feedback. Their pricing and scheduling were also excellent.  ""I am fully satisfied with the quality, the timeframes, and the price." " **BACKGROUND** Please describe your company and your position there. I am the co-founder of a small software company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Upnetix JSC? We needed design for a new web site, which we intend to use for marketing. What were your goals for this project? We wanted to build a working site that could fully handle our marketing strategies. **SOLUTION** How did you select this vendor? I personally know one of the senior managers at Upnetix, and asked him to introduce me to their business development unit. Describe the project in detail. I prepared a small product requirements document, which described the design results I wanted. We clarified those through a few iterations, and then the actual work began. It was still interactive, since I was reviewing the progress and giving feedback. Everything was handled and evaluated in a fast, timely manner. What was the team composition? The Upnetix team included a product manager, who understood the requirements, and a designer, who worked with that product manager. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The project was a success. Now my company has a working site, which allows us to utilize our in-depth marketing strategies. How effective was the workflow between your team and theirs? Very fast and efficient. High level of collaboration. What did you find most impressive about this company? Their fast responses and immediate adjustments to my feedback. They never complained about requirements changes, but focused on delivering the best possible product. Are there any areas for improvement? Taking into consideration that I have worked with Upnetix on only this project, I can't give them any recommendations. I am fully satisfied with the quality, the timeframes, and the price. --- #### Software Dev for Entrepreneur Networking Platform **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: June 2017 - Ongoing **Project Summary**: Using JavaScript, Scalefocus (formerly Upnetix JSC) helped develop a custom networking platform for entrepreneurs and investors. The complex platform manages events, meetings, and reviews while integrating with a CMS.  **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** COO, TechTour - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 6, 2018 **Feedback Summary**: Scalefocus (formerly Upnetix JSC) integrated quickly and seamlessly with the internal team, implemented a superb project management structure, and communicated clearly about their progress. Unlike most competitors, the agency's senior staff closely monitored code quality and assisted with development when necessary.    ""They’ve been very personal and straightforward." " **BACKGROUND** Introduce your business and what you do there. Based in Brussels, TechTour provides a networking platform for entrepreneurs, corporates, investors, and advisors. I’m the COO and leader of the community and IT team. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Upnetix? We created a new platform with another company, but encountered issues with their culture and management style. Since we had very little personal experience with development and IT, we needed a long-term partner. **SOLUTION** What was the scope of their involvement? Upnetix started working in parallel with our other partner company. Now we’re working exclusively with them. It's an extremely complex JavaScript platform that requires custom development work for each element, from event registration and reviews to one-on-one meetings and CMS integration. They managed it well and very quickly got a grip on the platform.  What is the team composition? We work very closely together. We started with one junior developer and we now work directly with a frontend and a backend developer. In addition, we have a project manager on our side. How did you come to work with Upnetix? We were connected to the owners of Upnetix through a training program and contacted them for a different proposal. We liked their company culture and management, so we started a trial. That gave us confidence that they understood the project and the issues we face, unlike other companies. They also seem to look directly in some of the solutions. How much have you invested with them? Our ground costs in 2018 are $90,000 or more. What is the status of this engagement? We started working together in June 2017 and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The platform is running. We’re doing a lot of adaptions, bug fixes, and functionality improvements. Although there have been some issues, Upnetix wasn't to blame. They didn’t start from scratch. How did Upnetix perform from a project management standpoint? They integrated extremely well, and their communication and project management are excellent. They’ve been very personal and straightforward. What did you find most impressive about them? The way they structure their processes and their team is very beneficial for us. They’re very hands-on with their staff, and even hold regular team demos to monitor code quality. Even the team leaders are fully aware of the project and can easily step in to answer questions. At other companies, the team leader isn’t completely informed about the project. --- #### iOS andMobile App Dev for Albanian Telecom Business **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Sep. - Feb. 2017 **Project Summary**: Scalefocus (formerly Upnetix JSC) augmented internal staff to design and develop a native iOS, Android, and Windows application. They also assisted with data integration and system testing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Business Development - Industry: Advertising & marketing - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 6, 2017 **Feedback Summary**: The app has increased sales post-launch, and competitors are copying its innovative and practical design. Upnetix’s designers provided useful suggestions in order to facilitate progressive development. Their professional leadership, timely delivery, and flexibility secured a successful delivery. "“The atmosphere was good during implementation and testing, and we received fast responses.”" **BACKGROUND** Introduce your business and what you do there. I’m head of the business support system department (as part of the IT group) of ALBtelecom, a large company with around 900 employees. We were established in 1912, and we initially offered landline services. Around nine years ago, the company merged with another telecom company, Eagle Mobile. The company offers fixed and mobile technology, along with IPTV [Internet protocol television], and dedicated internet access through ADSL and Wi-Fi. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Upnetix? As a technical operator offering mobile services, we wanted the capability to give a mobile application to our customers. We already had a web version through which customers could see their accounts and usage, buy products, and make complaints independently. It was developed in-house, but we lacked knowledge for the mobile end. Mobile apps are the current trend, so we started a tender for the project. **SOLUTION** What was the scope of their involvement? There were many features we wanted to make available for customers, most of which were similar to those on our web version. Upnetix helped us a lot with graphic design by presenting features in a more practical way from a mobile user’s perspective. The features we introduced to the mobile app include balance reports showing usage, invoices, payments, bundle overviews, new offer purchases, and complaints. We developed the app natively for iOS, Android, and Windows. We provided wireframes based on the existing web app. The original layout changed during the project as they came up with ideas on where to put different items based on their specific experience with self-care mobile apps. We planned to have the implementation of the project done in two phases. A part of the solution was the actual data being exposed beyond the mobile app, which depended on our resource availability. Upnetix handled the app part and some of the integration, while the APIs which needed to be exposed were done by our telecom software development team. They provided system tests, but we also had a three-week testing period on our side. What is the team composition? We worked with a project manager and a team manager who led the technical developers and graphic designers. There were developers assigned for each operating system. How did you come to work with Upnetix? We had a procurement process in place, and it may have involved other candidates as well. How much have you invested with them? The cost of their work was around €80,000 [U.S. $95,000]. What is the status of this engagement? We started working with them in September 2016 on the analysis phase. The first part was delivered 3–4 months later, in December, and the second phase was completed at the beginning of February 2017. The app was initially launched in December 2016 to the families of our employees, and the main launch to the Windows, Google, and Apple stores was in February 2017 . **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Their designers gave us very good ideas on how the design should match both the customer experience and our brand. They also gave us excellent suggestions based on their experience with self-care apps, which we followed. The first version was launched to employees and their families, while the second one was launched to all telecom customers. The application was perceived as innovative and practical. There are currently four telecom operators in Albania. After launching the app, we noticed that our competitors started launching similar ones in terms of design. Users can easily understand their usage through the dashboard. Our sales also increased after introducing the app as a new sales channel. People are using it instead of sending SMSs or going to our shops. It gives our users to do everything independently. How did Upnetix perform from a project management standpoint? Their manager was professional, and also had good IT skills. Everything was delivered on time, even after the rescheduling that was done during the analysis phase. We had a critical schedule, given that the integration part was developed by our internal team. Upnetix also managed our resources in terms of delivering goals. What did you find most impressive about them? The overall collaboration was very good, even during the implementation and development phases when we had to makes some change requests. Upnetix was flexible in accepting these changes, even though the elements were not essential. The atmosphere was good during implementation and testing, and we received fast responses. --- #### App Development for Hotel e-Commerce Startup **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Sep. - Dec. 2016 **Project Summary**: Scalefocus (formerly Upnetix JSC) developed a mobile application from an existing prototype for a startup in the hotel industry. They also worked on the apps' mobile responsiveness and existing backend issues. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, Upgrade 2 - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 24, 2017 **Feedback Summary**: The client was extremely pleased with the design and development of the application as it has helped conversions increase significantly. They delivered a high-quality product on time and received unparalleled customer service.   ""They are high-caliber, well-rounded people who provided fast, high-quality work that was just lovely." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of a small startup that specializes in offering ancillary sales opportunities to hotels. We attach ourselves to the reservation process during the booking process for hotels. For instance, after a reservation is made, we allow customers to customize their stay by buying additional items and services. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Imperia Mobile? We built our company around the product we developed with Imperia Mobile. We originally developed a prototype, but it needed major improvements. It didn't have universal behavior, and it wasn’t mobile responsive. There were quite a few issues on the backend as well, the side that the hotels used to load their products. **SOLUTION** What was the scope of their involvement? We had challenges with both the consumer side and the hotel side of our product. The bigger problem was for the consumers. We needed Imperia Mobile to go in and completely redesign the online shopping experience: from the prompt that asks about customizing the guest’s stay to the shopping cart, and from the shopping cart to checking out. On the backend, where the hoteliers go, Imperia Mobile also needed to do a smaller redesign. The consumers use the front-end to choose how to customize their stay after they reserve a room, and the hoteliers use the backend to load conditions that fence off an offer and make sure it’s made to the right person. How did you come to work with Imperia Mobile? My CTO recommended Imperia Mobile. I have no idea how he found them, but he put them forward. I saw some of their work, spoke to them, and decided to give them a go. During our process, we considered at least 10 companies if not more. Then, we shortlisted three and eventually went with Imperia Mobile. How much have you invested with Imperia Mobile? I’m not going to mention cost at all. Compared to everybody else I spoke to, Imperia Mobile was average. They weren’t the cheapest or the most expensive. What is the status of this engagement? I think we started working together in September 2016, and it lasted for at least a couple of months. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The conversions we are achieving are unbelievable, and I’m happy with them. I’m confident in telling hoteliers to buy my system because after guests make a reservation, more than a third of them will select an additional customization using the app that Imperia Mobile built. How did Imperia Mobile perform from a project management standpoint? Imperia Mobile was professional and on the ball, and they were faster than I expected. We had a couple of delays, but they were mostly on our end. The project did run over a little bit, but I was OK with it. In terms of how responsive they were, I wish I had more people like them to work with. I've worked with other companies before, and I would call them once a week or every few days, and they still wouldn't be able to deliver with the kind of clarity that Imperia Mobile did. I’m not sure how many of their people worked on the app; I think it could be over 10. We had at least one designer and a project manager, and we also probably had at least three specialists working on the different technologies we needed.  What did you find most impressive about Imperia Mobile? They are high-caliber, well-rounded people who provided fast, high-quality work that was just lovely. We designed the minimum viable product, but we didn't have all the talent that Imperia does. Their talent really impressed me. I previously had hired some designers who were coming up with terrible designs which were unbelievably bad and full of obvious mistakes. Working with Imperia Mobile was just a smooth experience. The interactions I had with Imperia were on par with the best service I got with Amadeus, which is a huge development company. My project manager knew the technology, knew the pitfalls, and knew what she was talking about. If I came up with an idea and ran it past her, she could tell me, “From a mobile design perspective, I’m fairly sure they’re going to say this won’t work,” and I could tell that she was being genuine. Are there any areas Imperia Mobile could improve? I would have loved to have found them a little bit cheaper, and if they were, they would be the perfect company. But I guess you get what you pay for, and they were a good value overall, so I can't really complain.  --- #### Data Engineering for Energy Data Analytics Services Company **The Project** - Services: Custom Software Development, Engineering - Project size: Confidential - Project length: Jan. 2024 - Feb. 2025 **Project Summary**: Scalefocus provided data engineering for an energy data analytics services company. The team implemented a new data store solution for time and depth series data and integrated it into the client's software. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Head of Software, Energy Data Analytics Services Company - Industry: Energy & natural resources - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 31, 2025 **Feedback Summary**: The client was satisfied with the project's outcomes, measured by the required technology selection, the proof of concept (POC) implementation, and the software code for integration. The team managed the project through Jira and stand-up meetings. The team's knowledge and skills stood out. ""The combination of different disciplines with expert knowledge to resolve the problem."" **BACKGROUND** Please describe your company and position. I am the Head of Software Development of an energy data analytics services company Describe what your company does in a single sentence.Providing data analytics services for the energy industry **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Scalefocus to accomplish?Implement a new data store solution for time & depth series data **SOLUTION** How did you find Scalefocus?ReferralConferenceWhy did you select Scalefocus over others?Close to my geographic locationIndustry backgroundHow many teammates from Scalefocus were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Implementation of a new time & depth series data store solution for storage of measured sensor data received from drilling platforms. First the right data storage technology got selected, then a POC got implemented and finally the new solution got integrated within our existing software solution. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Technology selectionPOC implementationsoftware code for integrationDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project got delivered in three phasesRequirements analysis within an agreed periodPOC implementation delivered within an agree periodCustom software development for integrating the solution into our existing software by managing tasks via Jira and regular standup meetings for alignment between the two teamsWhat was your primary form of communication with Scalefocus?Virtual MeetingWhat did you find most impressive or unique about this company?The combination of different disciplines with expert knowledge to resolve the problem/project with one provider (data engineers, DevOps engineers, software developers).Are there any areas for improvement or something Scalefocus could have done differently?Not applicable --- #### Mobile App Dev for Health Education Firm **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Dec. 2016 - Dec. 2017 **Project Summary**: Scalefocus (formerly Upnetix JSC) has just completed developing a mobile app that features medical content for healthcare patients and practitioners. They built the app for iOS and Android devices. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 3.0 - Willing to Refer: 5.0 **The Reviewer** Senior PHP Developer, Nabed - Industry: Telecommunications - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 14, 2017 **Feedback Summary**: The app has received positive feedback and has minimal issues. The collaboration has gone smoothly, thanks to Scalefocus' (formerly Upnetix JSC) professionalism and efficient project management. However, they could improve in terms of flexibility and pricing. "“We are dealing with a highly professional team, and we’ve never had any issues with them.”" **BACKGROUND** Please describe your company and your position there. I am a senior PHP developer for Nabed, a company that specializes in optimizing healthcare outcomes. We communicate educational content to patients in an engaging manner and empower health practitioners with tools to better serve their patients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Upnetix JSC? We outsourced the process of developing the mobile application. **SOLUTION** How did you select this vendor? They were referred by a contact. Describe the project in detail. They built a mobile application that focuses on selective health topics. It was packaged as one of the services of STC [Saudi Telecom Company], which acted as the mobile operator. What was the team composition? We’ve worked with their head of mobile, 1 project manager, at least 1 iOS developer, at least 1 Android developer, and at least 1 QA [quality assurance] officer. That number increased with time. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The overall feedback has been positive. The quality of the final product exceeded expectations. How effective was the workflow between your team and theirs? It is highly effective. What did you find most impressive about this company? We are dealing with a highly professional team, and we’ve never had any issues with them. Are there any areas for improvement? Sometimes, they follow rules literally, which leaves very limited space for flexibility when situations require it. --- ## Portfolio & Awards ### Innovative Platform for the Precious Metal Market We solved a long-standing issue in the precious metal market: the need for digitalizing and connecting assets on a global level. aXedras, a Swiss technology startup, had a revolutionary idea to develop a digital verification platform for the precious metal market that would help put in place international standards and tools for verifying assets’ provenance and traceability. VisualNest came on board as a technology partner that would provide both industry consultancy and tech capabilities. The blockchain-based infrastructure connecting mines, refineries, banks, and buyers went live within a year of our collaboration and can now be integrated with the various ERP systems of the platform’s clients. TECHNOLOGIES/SERVICES: Custom Software Development, Quality Assurance, Blockchain Integration Management, DevOps, IT Consultancy ### Disrupting the FinTech Industry with a Mobile App Rubarb is part of the startup eco-system in Germany and wanted to introduce to the market a next-generation financial service mobile application. The solution blurs the boundaries between wellness and savings and takes the stress out of finance and investments, offering a holistic financial approach accessible to everyone. They needed a technology partner with rich mobile development and FinTech expertise that understands the technical challenges behind app development and can come up with a strategic solution to overcome them. VisualNest took complete ownership of the project and delivered end-to-end consultancy and solutions that resulted in a feature-rich app with engaging and intuitive UX, combined with easy and quick onboarding, as well as robust data protection. TECHNOLOGIES/SERVICES: UX/UI Design, Mobile Development, Quality Assurance, Cybersecurity, Custom Software Development ### Helping a Big 4 Consulting Leader with IT Solution Success Story  We support our partner, a global consulting leader, by providing value-adding tech expertise for companies from around the world and across a variety of industries. Together, through effective cross-border collaboration, we help businesses achieve and exceed their KPIs.  The Client  Our client is a Big Four consulting leader with a connected network of member firms in 150 countries and territories addressing complex business challenges.   The Challenge  Once our partner completes the investigation stage of their consultancy work, they present their findings to their client and plan the technical afterwork. Depending on the type of consultancy (digital transformation, data migration, legacy system modernization, etc.), they employ different delivery teams, both in size and expertise. Our role is to help our client scale on a case-by-case basis and provide the right technology resources both of which are crucial for delivering the excellent results expected of them.  The Solution  We deliver end-to-end solutions by supporting them in a constantly increasing number of critical areas, such as digital transformation, legacy system modernization, cloud and DevOps strategy, application integration, among many others.  Types of Engagement  In projects where our partner performs the majority of the delivery work, VisualNest provides individual engineers, usually on a Time & Materials contract basis.  In other instances, the partner hands over the project to our team of engineers on a mid to long-term basis. VisualNest developers work with our partner’s enterprise architects, delivery and PMs who are responsible for all client communication.  When our partner doesn’t have the capacity, Visualnest takes over business and sales communication. We work directly with the client, taking on a consultancy role.   ### Transforming CX for Contact Centers with DevOps Success Story  VisualNest DevOps team implemented Amazon Connect, a cloud-based contact center solution, for a digital CX leader. Our DevOps interventions and optimizations improved customer engagement and cloud benefits across multiple global businesses.  The Client  Our client is an end-to-end digital CX solutions provider implementing Amazon Connect for call centers. The company employs their own cloud-based CXaaS (Customer Experience as a Service) platform.  The Challenge  The company aimed to assist multiple contact centers in setting clear goals, improving communication, fostering an innovative culture, and adopting a customer-centric approach on a limited budget.  The Solution  Adopting technologies in and out of the Cloud was challenging for the company VisualNest worked with as it was facing several clients with various requirements. The DevOps unit facilitated the collaboration of teams, improved the existing structures, and provided guidance and innovation consultancy. Our main focus was bringing best practices when building Infrastructure as Code with Terraform. The solution uses Amazon Connect as the leading solution representing public cloud contact center service.    The primary resources created with Terraform were:  DynamoDB  Lambda  AWS Connect  Our team refactored the entire Terraform infrastructure from 4000 lines of code to just 200, following reusability and integrations of other interactions to the configuration, without breaking what was already created in one or more environments.   Our experts did a lot of upfront Proof of concepts to ensure that what they offer the client is 100% optimal.   The Results  Our DevOps team implementation of Amazon Connect for call centers, resulted in increased agility and the ability to handle higher call volumes. The Technology  AWS Connect  AWS Lambda  Terraform  DynamoDB,   Typescript  Python ### Multi-Tier Architecture with API-Led Connectivity Success Story  VisualNest utilized the MuleSoft Anypoint platform to address the increasing demand for new APIs, implementing a three-tier layer architecture to improve the overall API lifecycle, including design, implementation, deployment, and monitoring stages. We also developed multiple new features and enabled automated testing and deployment using CI/CD.  The Client  Founded over 150 years ago, this German enterprise provides vehicle inspection and certification that is recognized throughout the EU.   The Challenge  Depending on the market demand, there were constantly new APIs to be exposed as our customer has over 20 branches. The VisualNest team had to add new functionalities and develop numerous APIs to provide integration for connecting all the customer’s systems. Each new system inclusion required the addition of different APIs.   The Solution  VisualNest employed a three-tier layer architecture design to reuse APIs, simplify system replacement, and provide a structured API network. MuleSoft Anypoint facilitated accelerated delivery, automated security, and governance, while ensuring reliability, scalability, and visibility for resilient operations and a future-proof foundation.  Key Achievements  Exposed APIs for transmitting test results, enabling technical tests on vehicles from various systems.  Improved system reliability and added new features to processes like online payments, scheduling appointments, and handling orders.  Automated testing and deployment using CI/CD.  The Results  The reduced system complexity resulted in increased productivity and easier maintenance. The standardization also helped efficiency and productivity to increase by 30%.  The entire project consisted of:  Over 50 APIs  Over 20 Connected systems  Over 60 Interfaces  The Technology  MuleSoft Anypoint Platform  MuleSoft Anypoint Studio  Oracle  Azure DevOps  SAP  FTPS ### Modern Data Analytics Platform in Azure Cloud Success Story  VisualNest partnered with a rapidly growing technology company to build an Enterprise Data Analytics Platform. Our client lacked a dedicated data team and struggled to get a comprehensive view of their business performance due to the massive amount of data, split into various silos and with questionable quality.   The Client  A large multinational software corporation that specializes in enterprise software solutions.   The Challenge  Our client needed a centralized data analytics solution to unify data sources, validate, enrich, and apply KPI calculations to create a common approach for the future development of new use cases.  The Solution  VisualNest designed an Enterprise data analytics platform and provided business consulting services, helping our client to identify and prioritize their needs and requirements. We modernized their data capabilities with Microsoft Azure Cloud to unlock multiple advanced analytics functionalities. The team was also involved in consultancy, mentoring, knowledge transfers and peer-to-peer programming to help the client build a knowledgeable internal data unit.  Another challenging aspect of the project was the design of their Sustainability reporting, which involved tracking over 480 different key performance indicators (KPIs) from nearly 20 business units. We crafted an initial data-capturing solution that can structure, store and track their data.  All use cases were coupled with version control and automated DevOps (CI/CD) deployment processes across environments. Our DataOps experts improved the agility and quality of data analytics processes through automation, continuous integration and delivery, monitoring and feedback loops.  The Results  Reliable instrument for identifying data quality issues.  Multiple Microsoft Azure Cloud components, unified and integrated into a grid allowing flexibility and scalability  New business insights  ### IoT Leader's In-Vehicle Connectivity & Data Portal Success Story  VisualNest partnered with a leader in IoT-connected solutions to create a user portal for managing in-car internet connectivity and data plans for a global vehicle manufacturer. The portal allows drivers to add/remove vehicles from their account, suspend the service temporarily and top up at any time, wherever the road takes them.  The Client  Our client is an industry leader in connected software solutions with a global portfolio of mobile network partners.  The Challenge  As part of delivering high-quality in-car Internet connectivity to users across different regions, our client needed a technology partner with a proven track record of successful Front-end and .NET projects. They were looking to design, develop and deploy a consumer portal for a luxury vehicle manufacturer that would enable vehicle owners to create an account, choose and manage their Internet data plan quickly and safely.   The Solution  The VisualNest team designed the user portal from scratch and had to integrate multiple platforms together seamlessly — our client’s core .NET based platform, the car manufacturer’s platform, and the mobile network provider’s platform. We were responsible for the full SDLC, from development, testing and deployment in the actual environments to managing the CI/CD pipelines.  We implemented UI/UX best practices and created simple, user-centric interface allowing smooth and uninterrupted navigation. Since customer interactions with smartphones have raised the bar when it comes to intuitiveness, we wanted to offer the comparative ease of one-click smartphone solutions.  The Results  Our team provided the technological foundation for the client to enhance the carmaker’s Integrated connected software to meet drivers’ expectations. The user portal our Front-end and .NET teams developed delivers true end-to-end connectivity safely and securely.   The Technology  Azure  Azurer Service Fabric  .NET Core  Angular  SignalR  Azure CosmosDB  Azure Service Bus  OAuth ### Digitizing Vessel Nomination for LNG Carriers Success Story  VisualNest developed a technology solution to enhance LNG trading and risk management. The LNG Leadtime tool optimized portfolios and vessel nominations, replacing inefficient Excel spreadsheets. The platform offered detailed intelligence to determine the next commercial move for vessels.  The Challenge   With the growing volume of trading activities, the existing LNG applications were no longer sufficient to support our client’s business. The manual processes required updates of multiple related deals in heavy spreadsheets, resulting in errors and incorrect position reporting.   The Solution  VisualNest developed the LNG Leadtime tool that supports the creation and transfer of information to the counterparty to fulfill contractual obligations related to delivery windows, loading and discharge port, vessel, quantity, LNG quality, etc.   The entire ecosystem of tools supports the everyday operations of the energy traders. The digitalized funnel calculates when and where the LNG shipment will reach the buyer and what will be the quality and quantity of the LNG cargo. It also tracks the route of the LNG carrier, at which terminal it will be unloaded, and at what time.     The vessel estimation functionality allows charterers to calculate different vessel deal scenarios to help maximize profits. The solution has also provided logistical functionality which supports the operational processes for managing LNG vessels and cargos.   The Results  VisualNest delivered the platform's first demo in just 4 months, optimizing the client's portfolio for vessel nominations. The new tool will bring cost savings of up to a few million euros per year.  Results  Reliable and scalable tool for LNG planning and portfolio management  Optimization of complex workflows  360° view of the profitability of each voyage  The Technology  Azure Database  Kubernetes  Python  React.JS  REST APIs  Azure DevOps ### Creating a Self-Care App for a Global Telco Success Story  Our client, part of a multinational telco corporation, needed to rapidly ramp up engineering resources and business-critical expertise to upgrade their existing native B2C self-care mobile application portal. We built a user portal where customers can pay their bills, recharge their vouchers, manage invoices, check monthly data usage, and manage a plethora of additional services.  The Client  Our client has the largest mobile network in Bulgaria, which brings technology and connectivity together.   The Challenge   The greatest challenge for the transformation of the B2C native mobile apps was to upgrade and expand the functionalities of the self-care mobile application portal without interrupting the service.   The Solution  Our team delivered integration with numerous subsystems, work patterns, and rules and redesigned existing components, turning the portal into a new focal point for customer interaction.  We went through a total redesign of the whole native mobile app, migrated it to new and modern architecture and technologies, and developed new features and functionalities in parallel.   The VisualNest team adapted the native mobile application to run on Android versions 6 to 12, and the iOS application supports version 12.1 upwards. Both applications run smoothly on mobile phones and tablets since the design is scalable and adaptable to various screen sizes.  The self-care app accesses information from multiple back-end systems. To address this, we combined all communication streams into a central service as a single gateway.  The Results  VisualNest refactored, adapted, and expanded the existing system, adding new features and integrating them into the client’s network.   Fully digitalized customer journey   Faster time-to-market for client’s business requests  Reliable payment process  State-of-the-art design   24×7 support of infrastructure and software  The Technology  Java 8  Oracle DB  Tomcat server  Apache Ant  Jaspersoft  Nginx  Varnish  Jenkins ### Building a Neobank in the Middle East Success Story  To serve the increasing number of users in the Gulf who prefer to bank through a smart device in the most personalized way, our client expanded their business beyond their core investment offering. They partnered with VisualNes to create one of the first neobanks in the region and deliver a customer-centric, digital-only banking experience.  The Client  Our client is a leading Middle Eastern financial services company giving investors and traders tools to capitalize on their funds via a feature-rich digital platform.   The Challenge  The client identified a market demand for a digital bank catering to consumers who don't have their needs met locally. They needed to extend their financial services company to a fully digital bank.  The Solution  To ensure maximum collaboration and transparency across a very large and scaling team, we adopted the Spotify agile model. It made long-term planning easier and led to increased productivity across the board.  We leveraged our expertise in mobile development for all platforms and performed backend integrations with SaaS solutions. We also took part in the automation of QA processes and in designing interactive user interfaces based on our in-depth UX research. Our team also took an active part in the transformation of data into actionable information and in the client’s security architecture strategy and delivery while employing technologies from various tech stacks.  We provided proof of controls, project management and risk management to help our client pass audits in a regulated environment.   Some of the features our team was responsible for co-building:  Online Onboarding, Utility Payments, Automatic Payments  Internal, Local, and International Payments  Basic membership with a physical debit card  Customer self-service through different channels  The Results  One of the first entirely digital banking solutions in the Middle East  MVP closed testing version released within just 18 months  Consumer-first UI/UX on any device  ### Virtual Assistant App for a European Lottery Success Story  To create an omni-channel experience for an established European betting and gaming organization, VisualNest developed a virtual assistant application. The newly launched native iOS and Android apps helped the lottery maximize revenue by reaching more players and by providing increased brand exposure through impeccable UX.  The Client  Our client is a European National Lottery, established in the first half of the twentieth century and is among the oldest and most popular gaming and betting organizations across the continent.   The Solution  Starting a five-year collaboration, the VisualNest team and the National Lottery worked on fully transforming the legacy mobile solution, which had very limited capabilities focused mainly on checking game results and was inefficient in driving additional revenue. We set out to develop native Android and iOS mobile apps that would serve as a virtual personal assistant to all retail users and, as legislation evolves, go a step further to target online players. The Lottery’s ultimate goal was to increase profits by engaging current users more actively and by reaching new players.  Key features:  Omni-channel login and registration  POS locator through Google Maps and Places integration  Multiple-platform release of the new Viking Lotto game in just 2 weeks  Successful launch of a virtual bet slips creation tool  Designed with secure multi-factor authentication method  A high percentage of real-time manageable content via the custom Management System  Local database and caching enabling top performance and fully functional offline mode  Smooth UX with complex animations and detailed onboarding information  Very high unit tests coverage and automated UI tests  The Results  €6.9 million generated through the app in a month surpassing pre-handover’s annual total  4.5-star Google Play and 4.9 App Store rating   600,000 monthly active Android and iOS users ### Remote Delivery Center for a Digital Retailer Success Story  Our client – a Fortune 1000 manufacturer and digital retailer, was on the quest to fully digitalize their service offerings and augment the customers’ experience worldwide. They entrusted us with the development and implementation of critical components to support and accelerate the development of a wide range of digital products.  The Client  A Fortune 1000 manufacturer and digital retailer, based in the USA.   The Solution  The portfolio of products and services composing the client’s infrastructure is a critical mix of interconnected systems and other standalone products or services that are integrated on various levels.  Remote Delivery Center provides access to a large pool of 100+ dedicated engineers with a diverse set of skills;  Multi-project engagement & technical ownership for many key in-flight projects;  Business-critical ongoing 24/7 services;  Implementation of a highly configurable hybrid-cloud modular platform based on a modern technology stack.  The Results  Prior to embracing the Remote Delivery Center of Excellence concept, the client used to lack processes and measurability of the tech-work delivered by several geographically dispersed vendors. The centralized global delivery hub of VisualNest ensured a well-balanced communication stream between the offshore delivery teams and the headquarters.  VisualNest took responsibility for the enhancement of components that cover the entire user flow from image upload to print along with the large-scale engineering projects. Our team efforts were directed towards a simplified consumer creation experience and implementation of a more straightforward UX design, which led to an increased consumer engagement and conversions.  Some of the results include:  30x faster time-to-market on new products;  5x reduced operating costs to business-critical rendering platform;  2x decrease in engineering costs;  6x faster staffing when new resources are needed ### Creating Socially Conscious Banking App Spiral Bank, a US FinTech, needed a technology partner who would raise up to the challenge of developing a native iOS application within an aggressive deadline, guaranteeing impeccable UX and top functionalities specific to their market niche - encouraging users to donate to different charities through their personal banking app. VisualNest developed a secure, easy-to-use solution combining financial services with opportunities to support social and environmental causes combined with an impressive array of features. We brought Spiral Bank’s idea from inception to launch and navigated their technology choices through the competitive world of FinTech. VisualNest involvement in the project was focused on: Backend architecture and design, DevOps and process optimization Digital and physical card options via third party integration Automatic daily top-up option to refill the cards to a set level Digital checking and savings accounts via third party integration Meticulous transaction history and expense tracker option User-friendly homepage with an infinite scroll and newsfeed-like look Instant outgoing and incoming money transfer notifications Follow and share options of charity organizations and NGOs’ content Robust API security based on intelligent backend algorithms ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_java_developers_2024_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/clutch_spring_champion_2024.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_spring_2024.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_2023.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_cloud_consulting_company_2021_award.svg) ### Industry Recognitions - Most Innovative Company, AI & IT Services, 2024 - Most Innovative Tech Company of the Year, 2024 - Globee® Information Technology Awards 2023 - Gold Stevie 2023: Most Innovative Tech Company - Globee® Golden Bridge Awards - Medical IT Solution - PMO of 2023 - Most Innovative Project ## Key Clients - Curaden ## Packages ## About the Team ### Our Story Our Purpose Drive people’s success through technology and innovation We empower our colleagues and clients with innovative technology solutions and services that positively impact society, fostering growth and success for all. Оur Mission We empower Europe’s essential industries to safely build, operate, and scale AI-enabled systems – owning outcomes where software, people and agents converge to unlock exponential business value. ### What Sets Us Apart - Why us?: Scalefocus operates at the convergence of rigorous industrial logic and artificial intelligence. Our R&D team lives at the frontier of AI – we know what works, what quietly fails, and what’s worth staking an organization on. Scalefocus fuses that discipline with deep domain expertise to engineer the ### Quick Facts - 38 Verified Clutch Clients - 14 years in business ## Verification Premier Verified means Clutch independently confirmed Scalefocus is a legally registered business, financially sound (Creditsafe: Low Risk), and backed by 39 verified client reviews averaging 4.9 stars. - Verified Client Reviews: 39 - Overall Review Rating: 4.9 Last Updated: 2026-08-23T09:33:48Z ### Business Entity - Business Entity Name: Scale Focus AD - Source: Republic of Bulgaria Registry Agency - Jurisdiction of Formation: Bulgaria - Date of Formation: March 30, 2012 - Status: Active - Last Updated: November 27, 2022 - ID: 201996987 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (2) ### Sofia, Bulgaria (Headquarters) - 69, Bulgaria Blvd., Infinity Tower B, fl. 8 - Sofia 1404 - Bulgaria - 501 - 750 employees - Phone: +359 882 943 730 ### Skopje, North Macedonia - Maksim Gorki 13/1 - Skopje, SK 1000 - North Macedonia - 50 - 75 employees - Phone: +389 02 322 5115 ## Connections - Aaron Leary (Bedrock Learning) - Shalaka Teli (Gadre Infotech Pvt. Ltd.) - Iliyan Tishevishki (Sopharma Trading Jsc) ## Contact Scalefocus [Send a message](https://clutch.co/profile/scalefocus) ### Connect on Social - [LinkedIn](https://bg.linkedin.com/company/scalefocus) - [Facebook](https://www.facebook.com/Scalefocus) - [Instagram](https://www.instagram.com/scalefocus/)