SAPPHIRESOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and position.

I am the IT Admin of Ram Ratna International School

Describe what your company does in a single sentence.

Ram Ratna International School nurtures confident, creative, and innovative global citizens rooted in Indian values, empowered to make a positive difference in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• To digitize our front desk communications and expedite academic inquiries, we enlisted Sapphire Software Solutions. Reduced manual handling of repetitive questions and timely, accurate responses for parents and students were our primary objectives.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sapphire had been placed in charge of developing a smart front office module that would be able to automatically respond to commonly asked academic questions without requiring constant human intervention. These questions included admissions procedures, document requirements, exam schedules, and class timings. The solution needed to keep track of every interaction for administrative purposes and seamlessly integrate with our mobile application and website. In order to maintain a balance between automation and human support, it was also crucial that the system enable human personnel to intervene when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed a notable decrease in the quantity of walk-ins and phone calls to the front office following the implementation of the solution. Wait times were shortened and the experience was enhanced for parents and students by providing prompt answers to frequently asked questions. Instead of spending their days responding to the same questions, employees said they had more time to concentrate on difficult or important tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, the Sapphire team maintained excellent organization. They provided frequent updates and outlined each stage in detail. They were very responsive to our requests for changes or suggestions, and every milestone was reached on schedule. Their post-implementation support was equally impressive.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to design an automated system that was easy to use and still felt customized was what most impressed us. The system maintained a professional and approachable tone that complemented the image of our organization, even though a large portion of the process was automated.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Given the diversity of our audience, one area for improvement might be to include support for additional regional languages. Even though the majority of needs are met by the available language options, a few more could improve communication even more.

BACKGROUND

Please describe your company and position.

I am the Admin of Bright Day School

Describe what your company does in a single sentence.

Bright School, managed by Bright Education Trust, nurtures over 17,000 students with quality education, dedicated staff, and an environment that fosters excellence, confidence, and responsible global citizenship.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• In order to streamline the process of sharing critical alerts and notifications with staff, parents, and students, we turned to Sapphire Software Solutions for assistance in putting in place an effective communication system. The objective was to guarantee quicker, real-time information delivery without depending on conventional SMS or emails by using a well-known platform like WhatsApp.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project's scope included the complete integration of WhatsApp with our internal ERP system, enabling automated messages to be sent in response to a variety of triggers, including urgent notices, exam schedules, fee reminders, event announcements, and attendance updates. In order to make sure that the appropriate individuals receive the appropriate messages at the appropriate times, the alert system was made to be dynamic, reacting to particular user actions or data changes. The way the integration was done made sure that the message templates adhered to WhatsApp's guidelines for business communications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Parental involvement significantly increased following implementation. Reminders of fees and event updates were responded to much more quickly. The administrative strain of sending updates by hand was significantly lessened. Above all, parents and students were more satisfied because they valued the promptness and clarity of the communications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sapphire team kept us informed of their progress on a regular basis and kept clear timelines. They managed the integration with ease, effectively communicated with our internal IT staff, and promptly addressed any unforeseen difficulties. We were able to customize the system to our institution's communication style thanks to their ability to adapt to last-minute change requests.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach to problem-solving and profound comprehension of educational workflows were especially noteworthy. They ensured that the system would truly assist us in resolving everyday communication obstacles rather than merely providing a rudimentary integration. Their staff is meticulous, professional, and sincerely interested in our success.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

If anything, a useful future addition would be to provide additional message customization options for various user groups, such as distinct messaging formats for parents, staff, and students. Nevertheless, the system functions flawlessly even with the current configuration.

BACKGROUND

Please describe your company and position.

I am the principal of Sariya College

Describe what your company does in a single sentence.

Sariya College, Suriya permanently affiliated with Vinoba Bhave University since 1984 is a premier co-educational institution in rural Jharkhand, dedicated to providing higher education to underserved students from Sariya, nearby regions, and adjoining states.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• In order to automate our staff attendance system through biometric integration and connect it directly to the payroll process, we approached Sapphire Software Solutions. Eliminating manual attendance tracking, lowering payroll errors, and expediting salary processing in a transparent and time-efficient way were the objectives.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a biometric-based attendance system that reliably records staff check-in and check-out data was part of the project's scope. The payroll system, which computes working hours, leaves, overtime, and produces salary reports in accordance with those calculations, was then to automatically receive this data. Sapphire provided a completely integrated solution in which the payroll engine and biometric data synchronized without any issues. The admin panel also gave HR employees flexible controls so they could easily process salaries, keep an eye on attendance, and make any necessary adjustments. To guarantee a cohesive workflow, all of this was integrated into our current ERP environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We rapidly observed an increase in accuracy in processing salaries and keeping attendance records after implementation. The amount of time spent on payroll preparation was greatly decreased, as were manual interventions. By automatically identifying inconsistencies, the system decreased disputes and increased employee confidence in the payroll procedure. The simplicity of handling employee data and the time saved when calculating salaries each month amply demonstrated the solution's efficacy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire managed the project effectively and professionally. They promptly addressed any questions or requested changes and completed all milestones on time. Throughout the project, their team communicated clearly and provided frequent updates during the phases of development, testing, and deployment. They remained accessible for assistance and training when needed, even after implementation.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's ability to comprehend our real-world issues and turn them into a functional, effective system was what most impressed us. In addition to providing a technically sound solution, their team ensured that it was easy enough for non-technical users to use. Their commitment to ensuring that the system operated precisely as we had anticipated was truly remarkable.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Although the experience was excellent overall, the payroll module would benefit from more comprehensive, customizable reports. Additionally, the system would be even more flexible if users had greater control over how salary structures or deductions are set up without developer assistance.

BACKGROUND

Introduce your business and what you do there.

I'm the company doctor for an industrial company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SAPPHIRE SOFTWARE SOLUTIONS?

We needed a software solution to manage our data and provide us with trends and analyses.

SOLUTION

What was the scope of their involvement?

SAPPHIRE SOFTWARE SOLUTIONS provides a software platform that allows us to record patient data, including names, details, complaints, and medications. It also enables us to analyze patient visits and print treatment records when necessary. The team also offers maintenance and hosting services.

What is the team composition?

We've been in contact with 5–6 teammates from SAPPHIRE SOFTWARE SOLUTIONS.

How did you come to work with SAPPHIRE SOFTWARE SOLUTIONS?

We found SAPPHIRE SOFTWARE SOLUTIONS in a similar industry.

How much have you invested with them?

We’ve invested around $1 million INR.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SAPPHIRE SOFTWARE SOLUTIONS has provided us with a user-friendly software platform that meets our needs. After implementing the software, we've had many queries, and SAPPHIRE SOFTWARE SOLUTIONS has a good support team.

How did SAPPHIRE SOFTWARE SOLUTIONS perform from a project management standpoint?

SAPPHIRE SOFTWARE SOLUTIONS has a well-structured plan for training and implementation, which they've followed correctly. We communicate via email and online meetings.

What did you find most impressive about them?

Their feedback is excellent, and their support system is good.

Are there any areas they could improve?

No, they're doing well.

Do you have any advice for potential customers?

I recommend involving SAPPHIRE SOFTWARE SOLUTIONS in the company's annual health checkups. Including that data with the existing data will provide good data analysis and a company's health index.

BACKGROUND

Please describe your company and position.

I am the Principal of INDIRA EDUCATION INSTITUTE OF NURSING

Describe what your company does in a single sentence.

Established in 1999 in Udaipur, Rajasthan, Sagar College of GNM Nursing boasts a proud legacy of 25 years, specializing in GNM Nursing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?
Desiring a cohesive institutional identity and seamless communication, we chose Sapphire Software Solutions to develop a fully branded mobile app as well as to create a smart alert system for real-time updates to students, parents, and staff.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The app would fit our college brand with the application to accommodate our colours, logo, and layout preferences. It connected well with important ERP modules for attendance and exam results, tracking fees, running circulars, and our academic calendar. 
The alert module was built to send out automated push notifications and in-app text alerts based on specific triggers (e.g., fee dues, attendance percentage dips, upcoming exams and exam scheduling changes). The system had role-based access and easy to manage alerts from a dashboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the launch, we noticed an increase in app engagement from students and parents. The immediate notifications for fee payments and exam results improved response times and limited the need for continual follow-up. This also significantly lightened the administrative load, as we no longer had to send repeated manual reminders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project went smoothly and it was planned well. The Sapphire team followed clear timelines, maintained communication at each step, and managed customisation requests professionally. Any issues or change requests that we raise are dealt with professionally and swiftly.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One thing that stuck with me was how focused they were on user experience. The mobile application is clean, clear, and by far the easiest app a non-tech user can navigate. The alert system is working in the background and silently, to guarantee that no updates are missed (however important those updates may be). I found their execution and planning deliberate and seamless.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

It would be wonderful to have more visual customisation possibilities in the app, such as selectable themes or layout variations dependent on user roles. In addition, having options for multilingual support for notifications would really augment communications, primarily targeting regional diversity.

BACKGROUND

Please describe your company and position.

I am the Administrator of Greenfield International School

Describe what your company does in a single sentence.

Greenfield School Limbe is a Christian co-educational secondary school in Bota Limbe, offering education through both the Cameroon National and Cambridge International Curricula in a serene, green environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• We want to create an AI-powered exam and reporting system. That is why we hired them. Our main goal was to streamline the exam workflow. We wanted to auto-generate progress reports and send real-time alerts. This would give students a more proactive academic experience. We aim to make it more personal, too.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved creating an AI module for exam data processing. It focused on result generation and smart reporting. Key deliverables included automated progress cards with AI insights. We provided analysis on academic trends and subject performance. The system ranked students and sent predictive alerts for declining performance. It also delivered real-time alerts for exam schedules and results. Students received academic warnings through the mobile app and SMS. Integration with attendance and academic modules tracked overall performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation cut report card generation time by 70%. Students received alerts within seconds of results being published. This improved their engagement and accountability. AI predictions for academic risks helped faculty intervene sooner. Faculty liked the automatically generated reports showing learning gaps. These reports highlighted overall progress, aiding better academic planning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sapphire team followed a clear timeline and delivered modules on time. They kept in touch regularly and were flexible with AI customisation. This customisation matched our course structure and grading system. Their team actively solved issues and responded to our needs. They adapted quickly to our changing academic requirements.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The standout feature was their AI-generated progress reports. These reports showed marks and analysed trends. They also identified students at academic risk. The real-time alert system kept students and faculty in sync. This led to quicker support and intervention. Sapphire’s ability to combine automation with smart analytics sets it apart.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

A few improvements could be adding visual progress maps. These could appear on the report cards. Also, enabling AI-driven performance comparisons would help. Insights on teaching impact per subject would enhance reports. This could add more academic value to the reports.

BACKGROUND

Introduce your business and what you do there.

I'm the group medical lead for a company that sells watches, jewelry, and other products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SAPPHIRESOFTWARE SOLUTIONS?

We needed a software solution to cover various occupational health-related activities.

SOLUTION

What was the scope of their involvement?

SAPPHIRESOFTWARE SOLUTIONS provided us with a full-fledged software solution that would also have a mobile app. We purchased the software and requested some customizations. SAPPHIRESOFTWARE SOLUTIONS also designed the software. 

Some elements weren't conducive to our daily routines, so we requested modifications. SAPPHIRESOFTWARE SOLUTIONS completed 60–70% of the customizations. The team was also responsible for maintaining the solution, and our IT team was in constant touch with their team.

What is the team composition?

We were in contact with 1–2 people from SAPPHIRESOFTWARE SOLUTIONS' team.

How did you come to work with SAPPHIRESOFTWARE SOLUTIONS?

I previously worked with SAPPHIRESOFTWARE SOLUTIONS at another company. I contacted them again about this new engagement with my current employer.

How much have you invested with them?

We spent between ₹12 L and ₹15 L.

What is the status of this engagement?

We started working together in October 2024, and SAPPHIRESOFTWARE SOLUTIONS finished the project in February 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After launching the software, we faced some challenges. The software was built over time, and our internal staff provided feedback for SAPPHIRESOFTWARE SOLUTIONS to develop our solution. However, we found some discrepancies in the design.

Since the solution was built by non-medical developers using medical staff feedback, some modules weren't connected, their names weren't modifiable, and we faced some practical difficulties.

For example, the patient data module wasn't linked to the appointment module, despite our request that SAPPHIRESOFTWARE SOLUTIONS do so. About 70%–80% of the software's features worked as expected, but 20%–30% had issues.

How did Sapphire Software Solutions perform from a project management standpoint?

SAPPHIRESOFTWARE SOLUTIONS adhered to timelines and budgets. However, when we requested new elements, it took longer than expected. We communicated via Microsoft Teams, emails, and occasional phone calls.

What did you find most impressive about them?

SAPPHIRESOFTWARE SOLUTIONS excelled at covering all the modules related to occupational health centers.

Are there any areas they could improve?

SAPPHIRESOFTWARE SOLUTIONS could improve the connection between modules.

Do you have any advice for potential customers?

Explore SAPPHIRESOFTWARE SOLUTIONS' software in and out and correlate it with practical situations. Verify your requirements before concluding the project.

BACKGROUND

Please describe your company and position.

I am the Admin of Smart Champs School

Describe what your company does in a single sentence.

Smart Champs English School offers holistic education that nurtures children academically, creatively, and physically. It's an ideal choice for ensuring a bright and well-rounded future for your child.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• What specific goals or objectives did you hire Sapphire Software Solutions to accomplish? We worked with Sapphire to automate attendance tracking. This was for both students and employees. We linked this data to an AI payroll system. The aim was to reduce manual work and errors. We wanted accurate salary processing from real-time attendance data.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

• Online Search
• Clutch Site

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved using biometric devices and a mobile app for attendance. This allowed real-time tracking of in-and-out times. For staff, attendance data linked directly to an automated payroll system. The AI handled leave calculations, late marks, and overtime. It also created accurate monthly payslips. Key deliverables included a dashboard for attendance analytics. We provided AI-generated payroll reports and auto-salary processing. Mobile notifications were set up for absences and pay statements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Manual attendance mistakes were reduced by 70%. Payroll errors decreased by over 80% after implementation. AI analysis showed attendance trends and staff punctuality. This helped improve HR decision-making. Staff satisfaction increased as they got accurate salary breakdowns. The administrative workload was greatly lowered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire's team showed strong project discipline. They delivered every milestone on time. Their team kept open communication throughout the project. They adapted quickly to our feedback. This was especially true for payroll logic adjustments. They ensured the system met our institution's policies. Their ongoing support and training made adoption easy.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their use of AI linked attendance with payroll smartly. It removed repetitive HR tasks and improved transparency. The AI dashboard provided predictive insights, showing absenteeism patterns. These insights added strategic value to the module.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

A more customizable rules engine for payroll exceptions would help. This includes bonuses or one-time deductions for flexibility. Also, AI alerts for unusual attendance patterns would be useful. They could also catch payroll anomalies and improve oversight.

BACKGROUND

Please describe your company and position.

I am the VP of GANGOTRI INTERNATIONAL SCHOOL

Describe what your company does in a single sentence.

Gangotri Educational Institute envisions delivering world-class, values-driven education from KG to PG through teamwork, innovation, and commitment, aiming to serve 20,000+ students across 10+ campuses by 2030 with a strong culture, dedicated staff, and academic excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• We hired them to set up a digital ERP system with AI features. Our aim was to go beyond just digitizing school tasks. We wanted to use AI to make admin work easier, improve decision-making, and boost engagement with all stakeholders. We focused on automation in academics, finance, and communication.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

• Online Search
• Referral

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The ERP system was made for admission, fee tracking, HR, library, and exams. A main AI feature was workflow automation. This included sending reminders, scheduling, and finding issues. AI analytics were added for admin insights on performance and fee patterns. Communication tools like SMS, email, mobile app, and WhatsApp were set up. They provide smart notifications based on student or fee activity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With AI automation, paperwork was cut by over 50%. Less human help was needed for routine tasks. Data was centralised with AI analytics. This helped leaders see performance issues and track fee payment trends. The system made communication faster and operations more proactive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sapphire team followed a clear plan. They delivered all modules on time. They were quick to respond to our changing needs. This was especially true for AI dashboards and analytics. Their approach to AI was flexible and adaptable. This helped us match the tool to our school’s goals.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their use of AI for process automation was impressive. They introduced features like fee defaulter prediction and academic risk alerts. Intelligent task scheduling was also part of it. They saw AI as a way to improve daily school tasks. The result was a smarter, connected ERP platform.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

We would like to see improvements in the AI dashboard. Adding real-time visualisations and risk maps would be great. Predictive academic trends should be included, too. A plan for AI-based performance monitoring would be excellent. Chat-based academic support could also be helpful.

BACKGROUND

Please describe your company and position.

I am the Assistant Manager of Shanti Business School

Describe what your company does in a single sentence.

Established in 2010 by the Chiripal Group under the CHIRIPAL CHARITABLE TRUST, Shanti Business School (SBS), Ahmedabad, is a vibrant and diverse academic community that offers industry-relevant PGDM programs, producing socially responsible, highly skilled business professionals who are increasingly sought after by the management industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• We brought them on board to set up two essential modules, the Communication Query Module and Attendance Management Module. The aim was to improve communication between schools and parents while making attendance tracking easier. We wanted to cut down on manual work, reduce mistakes in daily attendance records, and improve how queries are handled. This change would help parents get quicker responses and allow real-time attendance monitoring for students and staff.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

• Online Search
• Referral

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

"The work involved creating an AI-supported Communication Query Module. This allowed parents to raise concerns via the mobile app. Concerns were automatically sorted and sent to the right department using a ticket system. The module offered clear communication with complete tracking from start to finish. For the Attendance Module, Team Sapphire added biometric systems and app inputs. This helped track attendance accurately. Deliverables included a real-time dashboard for queries, tools to track responses, biometric device connections, daily attendance reports, and automatic alerts for absences.
"

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation showed great results. The average time to resolve queries dropped by over 40%. This led to happier parents. The ticketing system provided transparency, and Parents felt reassured that their concerns were handled quickly. Attendance data accuracy improved a lot. School staff could make daily reports in seconds. Parents also got instant notifications for absences. This reduced school calls and lightened the admin workload.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They handled the project well. Clear and timely communication was maintained throughout. All deliverables met the planned timeline, The team was responsive to feedback and custom needs. They provided detailed documentation and regular updates. This made the implementation smooth and easy to follow. Requests for specific filters or custom reports were handled quickly. The team also gave hands-on training sessions. They ensured support was available after launch for any questions.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The design is user-friendly and has advanced features. The Communication Query Module created a clear way to manage school-parent communication. It removed the confusion from informal channels. The Attendance Module worked well with mobile and biometric systems. It is strong but easy to use. Their proactive approach helped us a lot. They understood our needs and tailored the solution. This made a big difference in the project's success.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

The system works well, but it could improve. Adding an AI-driven escalation feature for unresolved queries would help. This way, no issue would be ignored for too long. Also, we suggest expanding the attendance module. Adding analytical tools would show trends over time. This would give valuable insights to school administrators. It would help with planning resources and tracking student performance.