SAPPHIRESOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and position.

I am the CEO of Umbral Jewelry

Describe what your company does in a single sentence.

We sell jewelry!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• Build an e-commerce platform
• Inventory Back-End

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• Pricing fit our budget
• Company values aligned

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work Summary

 1. Project Objective
 To design, develop, and launch a fully functional luxury e-commerce platform integrated with a jewelry ERP system to enable:

Real-time inventory management
Automated order processing
Financial reporting synchronization
Secure payment processing
Scalable digital growth
 

The platform will reflect Umbral’s luxury positioning while maintaining operational precision.

2. Website Development Scope

A. UI/UX & Design
 Luxury, bilingual website interface
Responsive design (desktop / tablet / mobile)
Structured user journey mapping
High-resolution product presentation
Collection-based browsing system
 

B. Core Website Features
 Homepage & storytelling pages
Collections & product catalog
Advanced product filtering
Wishlist functionality
Customer accounts
Cart & secure checkout
Gift wrapping & gift message option
Coupon & promotional system
Loyalty/membership capability
Appointment booking (if activated)
 

3. E-Commerce Functionalities
 Real-time stock display
Dynamic pricing logic
VAT-compliant invoicing
Order tracking integration
Installment payment options
Multi-payment gateway support
Automated refund workflow
 

4. ERP System Scope
 Modules Activated:
 

Inventory management
Retail & wholesale module
Financial management
Reporting dashboard
Barcode generation
 

ERP Configuration:
 

Product master setup
Category & collection structure
SKU logic mapping
Gold weight & carat tracking
Opening balance upload
Chart of accounts setup
 

5. ERP–Website Integration

API integration enabling:

Category synchronization
Collection synchronization
Product details sync
Real-time stock updates
Sales data transfer
Order status updates
Refund data processing
 

6. Payment Gateway & Compliance
 Secure payment gateway integration
3D Secure authentication
Chargeback management compliance
PCI-compliant data handling
Automated reconciliation
 

7. Hosting & Infrastructure
 Cloud-based hosting
Scalable server architecture
Secure database deployment
Automated backup system
SSL encryption
 

8. Training & Go-Live
 ERP user training
Inventory & finance training
Testing & validation phase
Controlled go-live rollout
 

9. Key Deliverables Summary
 Fully branded luxury e-commerce website
Live ERP system integrated with website
Real-time inventory visibility
Automated order lifecycle management
Financial reporting alignment
Secure payment processing
Mobile-optimized digital experience
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 1. Operational Efficiency
 

• 100% Real-Time Inventory Synchronization

Stock levels update automatically between website and ERP, eliminating manual reconciliation.

• Order Processing Time Reduced by 40–60%

Automated order confirmation, invoicing, and inventory deduction streamline workflow.

• Zero Manual SKU Duplication

Centralized product master ensures consistent product data across all channels.

2. Financial Control & Visibility
 

• Automated Financial Reporting Activated

Daily, weekly, and monthly sales reports generated directly from system data.

• Improved Cash Flow Tracking

Payment reconciliation integrated with order data, reducing accounting discrepancies.

• VAT-Compliant Invoicing System Implemented

Full compliance with Saudi tax regulations.

 3. Digital Performance Readiness
 

• Mobile-Optimized Platform (100% Responsive)

Ensures high usability across devices, critical as majority of luxury browsing happens via mobile.

• Checkout Flow Optimization

Structured checkout reduces friction and supports installment payments.

• 3D Secure Payment Authentication Activated

Reduces fraud risk and chargeback exposure.

4. Brand & Customer Experience Impact
 

• Elevated Luxury Presentation

High-resolution product display and structured collections enhance perceived brand value.

• Gift Services & Personalization Introduced

Increased emotional positioning and average order value potential.

• Loyalty & Promotional Engine Activated

Enables repeat purchase strategy and customer retention planning.

5. Scalability & Growth Infrastructure
 

• API-Based Architecture Implemented

Future-ready for expansion (multi-brand, GCC shipping, global payments).

• ERP–Website Integration Fully Operational

Enables centralized control across digital and physical exhibitions.

• Cloud Infrastructure with Automated Backup

Ensures uptime stability and business continuity.

Strategic Indicators of Success
 - Reduced operational dependency on manual processes
 - Increased transparency across inventory and finance
 - Improved system control and reporting accuracy
 - Elevated customer-facing luxury experience
 - Infrastructure built for regional and international scaling
 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project in structured phases with clear milestones (ERP setup, integration, testing, training, and go-live). Core deliverables were completed within the agreed timeline, with only minor adjustments during testing — no critical delays.

Communication was consistent and professional. They responded promptly to technical questions, clarified integration requirements early, and provided guidance when operational changes were needed. They were transparent about scope boundaries and adaptable to business needs within the agreed framework.

Overall, delivery was on time, technically sound, and responsive to our operational requirements.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the strength of their technical team and the discipline of their management.

The developers demonstrated strong system logic and a clear understanding of jewelry-specific operational requirements — not just generic software deployment. They approached integration with structure, precision, and attention to long-term scalability rather than quick fixes.

On the management side, the leadership maintained clarity in scope, timelines, and communication. They were organized, decisive, and solution-oriented. The team overall showed professionalism, technical depth, and accountability — which is what ultimately ensured smooth execution.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Overall performance was solid, but there are a few areas where improvement would elevate the experience further:

• Proactive communication cadence: While responsive when approached, more structured weekly progress updates would have improved visibility during integration phases.
• Documentation depth: More detailed technical documentation and user manuals would strengthen internal onboarding and long-term system ownership.
   

BACKGROUND

Please describe your company and position.

I am the administrative of Bhavans Shri A.K.Doshi Mahila College

Describe what your company does in a single sentence.

Established in 1975 and affiliated with Saurashtra University, Bhavan’s Shri A. K. Doshi Mahila College, Jamnagar is a NAAC A-Grade, grant-in-aid women’s institution committed to academic excellence, research, holistic development, and empowering over 2300 students through quality education, rich resources, and the inspiring motto “I will and I can.”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• We hired Sapphire Software Solutions to put all of our academic records and fee management processes on one digital platform. Our goal was to make it easier for students and parents to access our services through a mobile app while also making it easier to keep track of students' grades, fees, and payments.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

• Online Search
• Referral

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting up a centralized system to handle student academic data, including enrollment information, class records, attendance, and academic progress, as well as a full fee management setup, was part of the scope of work. Fees could be paid safely using a variety of payment methods and immediately reflected in the system thanks to the integration of online payment functionality. The mobile app was set up to make daily operations easier for both administrators and users by enabling parents and students to view academic information, fee dues, payment history, and receipts at any time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following implementation, academic data became more accurate and easily accessible, and manual record-keeping was significantly decreased. Online payments made fee collection quicker and more dependable, and managing follow-ups for unpaid balances was simpler. The mobile app made it easy for parents to keep track of payments and academic updates, which enhanced trust and communication in general.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions finished the implementation on schedule by using a well-thought-out strategy. Their staff is in constant communication and has a thorough understanding of our needs, and promptly addresses any questions or requests for changes. A seamless transition to the new system was ensured by the provision of training and assistance as needed.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most striking feature was how well they integrated fee processing, academic administration, and mobile access into a single platform. Both staff and students quickly adopted the system because it was simple to use and was created with actual institutional workflows in mind.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Our needs are perfectly satisfied by the solution. More thorough financial summaries or more report customization choices could improve the overall experience in the future.

BACKGROUND

Please describe your company and position.

I am the CAMPUS DIRECTOR of ATHARV INTERNATIONAL SCHOOL

Describe what your company does in a single sentence.

Atharv International School is a nurturing and future-focused learning space that blends nature, safety, and innovation to inspire curiosity, creativity, and confident lifelong learners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• Our goal was to develop an alert system that could send out important updates to parents and students instantly via mobile app and email. Enhancing communication, ensuring prompt information exchange, and keeping everyone updated on academic events, fee reminders, and attendance alerts were the major objectives.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

• Online Search
• Referral

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was about creating an intelligent alert system that was directly linked to student records.  The system automatically sent push alerts on the mobile app and email notifications whenever there was an update, such as a new assignment, attendance problem, exam schedule, or payment reminder.  Administrators can easily handle alerts without putting in extra work thanks to the setup, which included scheduling options, message templates, and integration with current student data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following implementation, communication significantly improved in speed and effectiveness.  Instant notifications were sent to parents and students, which cut down on delays and confusion.  Fee reminders helped ensure on-time payments, and attendance follow-ups improved.  Overall, there was a notable increase in student-institutional engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was expertly managed by the Sapphire Software Solutions team.  They kept in constant contact and delivered all features on schedule.  When we needed more customization or had questions, they answered right away and made the required changes.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most notable were their attention to detail and capacity to match communication objectives with technology. Our team was impressed by the alerts' dependability and the system's seamless operation on email and mobile platforms. Everyone found it easy to use because of the user interface's simplicity and cleanliness.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

The addition of additional options for scheduling flexibility and message personalization would be the only thing that could be improved. The alert system would then be even more flexible to accommodate various institutional requirements.

BACKGROUND

Please describe your company and position.

I am the administrative of Worldview Academy

Describe what your company does in a single sentence.

Worldview Academy is a vibrant learning community on a serene 5-acre campus, blending innovative, experiential education with modern facilities to nurture curious, confident, and future ready learners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• Our goal was to create a comprehensive student academic management system that a mobile app could readily access. Simplifying the administration of academic records, enhancing faculty-student communication, and offering real-time schedule and academic progress updates were the objectives.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting up a system to handle student records, attendance, assignments, schedules, and performance reports was part of the project. The purpose of the mobile app was to provide parents and students with immediate access to this data at any time. Additionally, it enabled teachers to update academic activities, attendance, and grades from their end. Both staff and students saved time by using the platform, which established a single point of access for all academic-related information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The module's implementation greatly improved the organization of academic operations.  The app allowed students to access study resources, track their progress, and get real-time updates.  There was a noticeable decrease in administrative work, and departmental and student communication improved in speed and clarity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was handled expertly by the Sapphire team. They diligently adhered to the schedule and frequently checked in to make sure the system was meeting our requirements. Their support staff was prompt in responding to our requests for changes and in resolving any questions we had.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their emphasis on system stability and user experience. The design of the mobile app was straightforward, seamless, and incredibly simple to use. Real-time updates and academic data integration made the solution dependable and user-friendly for all.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Overall, the system performs incredibly well, but it could be even better with a few more customization choices for academic reports and alerts.

BACKGROUND

Please describe your company and position.

I am the IT Admin of Ram Ratna International School

Describe what your company does in a single sentence.

Ram Ratna International School nurtures confident, creative, and innovative global citizens rooted in Indian values, empowered to make a positive difference in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• To digitize our front desk communications and expedite academic inquiries, we enlisted Sapphire Software Solutions. Reduced manual handling of repetitive questions and timely, accurate responses for parents and students were our primary objectives.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sapphire had been placed in charge of developing a smart front office module that would be able to automatically respond to commonly asked academic questions without requiring constant human intervention. These questions included admissions procedures, document requirements, exam schedules, and class timings. The solution needed to keep track of every interaction for administrative purposes and seamlessly integrate with our mobile application and website. In order to maintain a balance between automation and human support, it was also crucial that the system enable human personnel to intervene when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed a notable decrease in the quantity of walk-ins and phone calls to the front office following the implementation of the solution. Wait times were shortened and the experience was enhanced for parents and students by providing prompt answers to frequently asked questions. Instead of spending their days responding to the same questions, employees said they had more time to concentrate on difficult or important tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, the Sapphire team maintained excellent organization. They provided frequent updates and outlined each stage in detail. They were very responsive to our requests for changes or suggestions, and every milestone was reached on schedule. Their post-implementation support was equally impressive.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to design an automated system that was easy to use and still felt customized was what most impressed us. The system maintained a professional and approachable tone that complemented the image of our organization, even though a large portion of the process was automated.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Given the diversity of our audience, one area for improvement might be to include support for additional regional languages. Even though the majority of needs are met by the available language options, a few more could improve communication even more.

BACKGROUND

Please describe your company and position.

I am the Admin of Bright Day School

Describe what your company does in a single sentence.

Bright School, managed by Bright Education Trust, nurtures over 17,000 students with quality education, dedicated staff, and an environment that fosters excellence, confidence, and responsible global citizenship.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• In order to streamline the process of sharing critical alerts and notifications with staff, parents, and students, we turned to Sapphire Software Solutions for assistance in putting in place an effective communication system. The objective was to guarantee quicker, real-time information delivery without depending on conventional SMS or emails by using a well-known platform like WhatsApp.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project's scope included the complete integration of WhatsApp with our internal ERP system, enabling automated messages to be sent in response to a variety of triggers, including urgent notices, exam schedules, fee reminders, event announcements, and attendance updates. In order to make sure that the appropriate individuals receive the appropriate messages at the appropriate times, the alert system was made to be dynamic, reacting to particular user actions or data changes. The way the integration was done made sure that the message templates adhered to WhatsApp's guidelines for business communications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Parental involvement significantly increased following implementation. Reminders of fees and event updates were responded to much more quickly. The administrative strain of sending updates by hand was significantly lessened. Above all, parents and students were more satisfied because they valued the promptness and clarity of the communications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sapphire team kept us informed of their progress on a regular basis and kept clear timelines. They managed the integration with ease, effectively communicated with our internal IT staff, and promptly addressed any unforeseen difficulties. We were able to customize the system to our institution's communication style thanks to their ability to adapt to last-minute change requests.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach to problem-solving and profound comprehension of educational workflows were especially noteworthy. They ensured that the system would truly assist us in resolving everyday communication obstacles rather than merely providing a rudimentary integration. Their staff is meticulous, professional, and sincerely interested in our success.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

If anything, a useful future addition would be to provide additional message customization options for various user groups, such as distinct messaging formats for parents, staff, and students. Nevertheless, the system functions flawlessly even with the current configuration.

BACKGROUND

Please describe your company and position.

I am the principal of Sariya College

Describe what your company does in a single sentence.

Sariya College, Suriya permanently affiliated with Vinoba Bhave University since 1984 is a premier co-educational institution in rural Jharkhand, dedicated to providing higher education to underserved students from Sariya, nearby regions, and adjoining states.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• In order to automate our staff attendance system through biometric integration and connect it directly to the payroll process, we approached Sapphire Software Solutions. Eliminating manual attendance tracking, lowering payroll errors, and expediting salary processing in a transparent and time-efficient way were the objectives.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a biometric-based attendance system that reliably records staff check-in and check-out data was part of the project's scope. The payroll system, which computes working hours, leaves, overtime, and produces salary reports in accordance with those calculations, was then to automatically receive this data. Sapphire provided a completely integrated solution in which the payroll engine and biometric data synchronized without any issues. The admin panel also gave HR employees flexible controls so they could easily process salaries, keep an eye on attendance, and make any necessary adjustments. To guarantee a cohesive workflow, all of this was integrated into our current ERP environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We rapidly observed an increase in accuracy in processing salaries and keeping attendance records after implementation. The amount of time spent on payroll preparation was greatly decreased, as were manual interventions. By automatically identifying inconsistencies, the system decreased disputes and increased employee confidence in the payroll procedure. The simplicity of handling employee data and the time saved when calculating salaries each month amply demonstrated the solution's efficacy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire managed the project effectively and professionally. They promptly addressed any questions or requested changes and completed all milestones on time. Throughout the project, their team communicated clearly and provided frequent updates during the phases of development, testing, and deployment. They remained accessible for assistance and training when needed, even after implementation.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's ability to comprehend our real-world issues and turn them into a functional, effective system was what most impressed us. In addition to providing a technically sound solution, their team ensured that it was easy enough for non-technical users to use. Their commitment to ensuring that the system operated precisely as we had anticipated was truly remarkable.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

Although the experience was excellent overall, the payroll module would benefit from more comprehensive, customizable reports. Additionally, the system would be even more flexible if users had greater control over how salary structures or deductions are set up without developer assistance.

BACKGROUND

Introduce your business and what you do there.

I'm the company doctor for an industrial company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SAPPHIRE SOFTWARE SOLUTIONS?

We needed a software solution to manage our data and provide us with trends and analyses.

SOLUTION

What was the scope of their involvement?

SAPPHIRE SOFTWARE SOLUTIONS provides a software platform that allows us to record patient data, including names, details, complaints, and medications. It also enables us to analyze patient visits and print treatment records when necessary. The team also offers maintenance and hosting services.

What is the team composition?

We've been in contact with 5–6 teammates from SAPPHIRE SOFTWARE SOLUTIONS.

How did you come to work with SAPPHIRE SOFTWARE SOLUTIONS?

We found SAPPHIRE SOFTWARE SOLUTIONS in a similar industry.

How much have you invested with them?

We’ve invested around $1 million INR.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SAPPHIRE SOFTWARE SOLUTIONS has provided us with a user-friendly software platform that meets our needs. After implementing the software, we've had many queries, and SAPPHIRE SOFTWARE SOLUTIONS has a good support team.

How did SAPPHIRE SOFTWARE SOLUTIONS perform from a project management standpoint?

SAPPHIRE SOFTWARE SOLUTIONS has a well-structured plan for training and implementation, which they've followed correctly. We communicate via email and online meetings.

What did you find most impressive about them?

Their feedback is excellent, and their support system is good.

Are there any areas they could improve?

No, they're doing well.

Do you have any advice for potential customers?

I recommend involving SAPPHIRE SOFTWARE SOLUTIONS in the company's annual health checkups. Including that data with the existing data will provide good data analysis and a company's health index.

BACKGROUND

Please describe your company and position.

I am the Principal of INDIRA EDUCATION INSTITUTE OF NURSING

Describe what your company does in a single sentence.

Established in 1999 in Udaipur, Rajasthan, Sagar College of GNM Nursing boasts a proud legacy of 25 years, specializing in GNM Nursing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?
Desiring a cohesive institutional identity and seamless communication, we chose Sapphire Software Solutions to develop a fully branded mobile app as well as to create a smart alert system for real-time updates to students, parents, and staff.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The app would fit our college brand with the application to accommodate our colours, logo, and layout preferences. It connected well with important ERP modules for attendance and exam results, tracking fees, running circulars, and our academic calendar. 
The alert module was built to send out automated push notifications and in-app text alerts based on specific triggers (e.g., fee dues, attendance percentage dips, upcoming exams and exam scheduling changes). The system had role-based access and easy to manage alerts from a dashboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the launch, we noticed an increase in app engagement from students and parents. The immediate notifications for fee payments and exam results improved response times and limited the need for continual follow-up. This also significantly lightened the administrative load, as we no longer had to send repeated manual reminders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project went smoothly and it was planned well. The Sapphire team followed clear timelines, maintained communication at each step, and managed customisation requests professionally. Any issues or change requests that we raise are dealt with professionally and swiftly.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One thing that stuck with me was how focused they were on user experience. The mobile application is clean, clear, and by far the easiest app a non-tech user can navigate. The alert system is working in the background and silently, to guarantee that no updates are missed (however important those updates may be). I found their execution and planning deliberate and seamless.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

It would be wonderful to have more visual customisation possibilities in the app, such as selectable themes or layout variations dependent on user roles. In addition, having options for multilingual support for notifications would really augment communications, primarily targeting regional diversity.

BACKGROUND

Please describe your company and position.

I am the Administrator of Greenfield International School

Describe what your company does in a single sentence.

Greenfield School Limbe is a Christian co-educational secondary school in Bota Limbe, offering education through both the Cameroon National and Cambridge International Curricula in a serene, green environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRESOFTWARE SOLUTIONS to accomplish?

• We want to create an AI-powered exam and reporting system. That is why we hired them. Our main goal was to streamline the exam workflow. We wanted to auto-generate progress reports and send real-time alerts. This would give students a more proactive academic experience. We aim to make it more personal, too.

SOLUTION

How did you find SAPPHIRESOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRESOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRESOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved creating an AI module for exam data processing. It focused on result generation and smart reporting. Key deliverables included automated progress cards with AI insights. We provided analysis on academic trends and subject performance. The system ranked students and sent predictive alerts for declining performance. It also delivered real-time alerts for exam schedules and results. Students received academic warnings through the mobile app and SMS. Integration with attendance and academic modules tracked overall performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation cut report card generation time by 70%. Students received alerts within seconds of results being published. This improved their engagement and accountability. AI predictions for academic risks helped faculty intervene sooner. Faculty liked the automatically generated reports showing learning gaps. These reports highlighted overall progress, aiding better academic planning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sapphire team followed a clear timeline and delivered modules on time. They kept in touch regularly and were flexible with AI customisation. This customisation matched our course structure and grading system. Their team actively solved issues and responded to our needs. They adapted quickly to our changing academic requirements.

What was your primary form of communication with SAPPHIRESOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The standout feature was their AI-generated progress reports. These reports showed marks and analysed trends. They also identified students at academic risk. The real-time alert system kept students and faculty in sync. This led to quicker support and intervention. Sapphire’s ability to combine automation with smart analytics sets it apart.

Are there any areas for improvement or something SAPPHIRESOFTWARE SOLUTIONS could have done differently?

A few improvements could be adding visual progress maps. These could appear on the report cards. Also, enabling AI-driven performance comparisons would help. Insights on teaching impact per subject would enhance reports. This could add more academic value to the reports.