S-Metric

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a food wholesaler in Los Angeles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with S-Metric?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

S-Metric has developed and customized our ERP system from scratch, including the frontend, and integrated it into our warehouse’s management system. They helped our employees transition to this on-site software, including some training.

Currently, they continue to provide maintenance to our platform.

What is the team composition?

We’ve mainly worked with a project manager from their team, but more people have worked on the project.

How did you come to work with S-Metric?

We found them through word of mouth. 

How much have you invested with them?

We’ve spent around $400,000 with them so far.

What is the status of this engagement?

We started working together in June 2011, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve exceeded our expectations, and we’re 100% satisfied with their work so far.

How did S-Metric perform from a project management standpoint?

They’ve been above average with project management regarding sticking to schedules and budgets. In terms of communication, we typically use in-person meetings and phone calls.

What did you find most impressive about them? 

They’ve been a personable team throughout the engagement.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I’m satisfied with their work. 

Any advice for potential customers?

Be specific with them about your requirements.

BACKGROUND

Please describe your company and your position there.

Pacific West Academy is an executive protection school based in California. We basically train bodyguards.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S-Metric, and what were your goals?

S-Metric was there to help us deal with growth issues. Our CRM wasn't able to deal with the requirements we needed when we added more branches and students in different locations. The goal was to be able to maintain solid growth through the chaos of hundreds of leads coming every day.

SOLUTION

How did you select this vendor and what were the deciding factors?

Word to mouth. They were recommended to us by a friend.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work included implementing a whole new ERP system and integrate it to our specific needs. We need a way to connect different vendors we work with in different times depending on different courses we offer.

How many people from the vendor's team worked with you, and what were their positions?

2, Mike and Josh. Josh is the owner and Mike is an employee.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All I can say is S-Metric has a unique ability to create custom software to help control the chaos of growth, the "measurable outcome" was us being able to control the amount of leads we're getting, assign vendors, and manage accounting and payments better.

Describe their project management style, including communication tools and timeliness.

Very personal type of management. They worked with us throughout, ensuring that they tailored the system within our needs.

What did you find most impressive or unique about this company?

Their ability to use AI, and their customer service.

Are there any areas for improvement or something they could have done differently?

Not that I can think of, I was very happy with the service.

BACKGROUND

Introduce your business and what you do there? 

I’m the director of technology for Abraham Lincoln University, an online university.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with S-Metric?

We needed a custom software development partner.

SOLUTION

What was the scope of their involvement?

S-Metric built two custom software systems using Microsoft Dynamics 365, one for accounting and one for student information. After that, they merged the two systems in order to improve functionality and accessibility.

The accounting system pulls all accounting data, including inventory information, in order to centralize several tasks for the accounting department. The team customized the system based on the interviews performed by the development team.

The internal student information system is part of the accounting system and is synced with admissions to create an easier and user-friendly platform for tasks such as student aid, student payment files, and more. The team now provides ongoing maintenance and support.

What is the team composition? 

We’re working with 3–4 people, including Joshua (Practice Owner), our main point of contact, a UI/UX designer, two developers, and a QA tester.

How did you come to work with S-Metric?

They were hired by my predecessor prior to my onboarding.

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

Our ongoing partnership with S-Metric started in November 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new system we have is more efficient and easier to use. On top of that, the feedback from our staff and students have been extremely positive. We’re happy to work with S-Metric, and we’re completely satisfied with their services.

How did S-Metric perform from a project management perspective?

They’re doing a great job. We have in-person meetings, and their team integrates with ours daily to provide support. We communicate via Facebook Messenger and phone, and S-Metric usually responds within an hour.

What did you find most impressive about them? 

They’ve exceeded our expectations, and they’re well worth the investment. In addition, they’re reasonably priced than our previous vendor.

Are there any areas they could improve?

They prefer face-to-face discussions, which is fine, but we’d like to have documentation as a reference, too.

Do you have any advice for potential customers?

Be as detailed with your short- and long-term needs, expectations, and goals.

BACKGROUND

Please describe your company and your position there.

Wiply is a special type of marketing agency that offers ad games to marketing agencies and E-commerce clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S-Metric, and what were your goals?

We've been growing rapidly over the last 4 years to a point where regular CRM's just didn't work out for us anymore. We hired S-Metric to help us integrate and customize Microsoft BS

SOLUTION

How did you select this vendor and what were the deciding factors?

They have been working with a friend of mine for a while, he is very happy with their services, so I thought I'll give them a try.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We need a better way to manage our growth, we started getting a lot of new clients, and need to connect them with different developers we use. A lot of the companies required our developers to come to them so we needed to manage our men power schedule with our client's schedules. Each project requires a different set of skills and different hours, different invoices, and a payments model. S-Metric help us build something that will work perfectly for our needs.

How many people from the vendor's team worked with you, and what were their positions?

There are main guys - Josh and Mike, and they do most of the work. They are super professional and responsive.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to get our company from total chaos. For some time during 2016 we couldn't even tell how profitable we are, The customize software have made everything so much easier to understand, the scheduling became easier, the accounting became easier.

Describe their project management style, including communication tools and timeliness.

Josh and Mike are very down to earth, they always respond fast, and they are always on top of what needs to be done. They will never leave you hanging.

What did you find most impressive or unique about this company?

Their personal customer service, and how hard-working they are.

Are there any areas for improvement or something they could have done differently?

I'm sure there is, but honestly, I can't think about anything I'd like them to do differently.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Wivo (Wivo.co.il) Wivo is one of the biggest digital marketing agencies in Israel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire S-Metric?

We needed someone to help us customize Microsoft BC to our agency's needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got a recommendation from another company that is currently working with S-metric

Describe the project in detail and walk through the stages of the project.

In 2020, we couldn't manage our company's growth very well, we had a lot of new clients with different demands, anywhere from digital marketing to physical marketing that included making marketing materials (banners, signs, and even hardware) We got to a point where we couldn't handle it anymore and needed help to automate part of the process.

Josh and Mike jumped in and started building automation and created amazing predictions to help us predict when we need to manufacture more materials depending on the company.

How many resources from the vendor's team worked with you, and what were their positions?

Mike and Josh worked with us, Josh is the owner of S-Metric, but they both deal with the ERP customization together.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All I can say is that S-metric was able to put everything in order for us, which helped us become a lot more organized and on top of things.

How effective was the workflow between your team and theirs?

It was actually amazing, Josh and Mike are both hard-working and open-minded, and they deal with stressful situations in a great way.

What did you find most impressive or unique about this company?

I felt like I'd received a very personal service. They weren't just coming to make money - our success was important to them.

Are there any areas for improvement or something they could have done differently?

Since they deal mostly with manufacturers, this type of project was a bit new to them and required them to think outside of the box, but they took the time to understand Wivo and adjust to our needs.