RH Digital Ltd

BACKGROUND

Please describe your company and position.

I am the Director of a digital marketing agency. 

Describe what your company does in a single sentence.

A boutique digital marketing agency based in Manchester, UK. We specialise in B2B marketing strategy, but offer full-service digital marketing activity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RH Digital Ltd to accomplish?

• Review the UX of our website

SOLUTION

How did you find RH Digital Ltd?

Online Search

Why did you select RH Digital Ltd over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from RH Digital Ltd were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I brought Richard in to review the UX of our website and help us work out why users weren’t sticking around after signing up. From the first call he got straight to the heart of it, asking the right questions and spotting issues we hadn't noticed ourselves. He gave us honest, practical recommendations we could actually act on, not just a vague report. The whole process was clear, collaborative and refreshingly straightforward. His 20 years of experience really shows. Would happily recommend him to any founder trying to turn a product into something people actually use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After acting on Richard’s recommendations we saw a clear lift in activation, more new users completing onboarding and reaching the point where the product clicks. Drop-off in the first session fell noticeably, and our return-user rate improved over the following weeks. Just as valuable, we came away with a clear, prioritised list of what to fix next, so we knew exactly where to focus rather than guessing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Richard managed the project really well from start to finish. He was clear about timings upfront and delivered everything when he said he would, with no chasing needed. Communication was easy throughout, he kept me updated at each stage and was quick to respond whenever I had a question. When our priorities shifted partway through he adapted without any fuss and made sure the work still focused on what mattered most to us. Reliable and easy to work with.

What was your primary form of communication with RH Digital Ltd?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was Richard’s ability to cut straight to the real problem. A lot of people would have given us a long list of surface-level tweaks, but he understood the why behind how our users were behaving and focused us on the changes that actually mattered. That depth comes from 20 years in product and UX, and it shows. Working with one person who genuinely cares about the outcome, rather than a faceless agency, made the whole thing feel personal and far more effective.

Are there any areas for improvement or something RH Digital Ltd could have done differently?

Honestly very little. If I had to pick something, Richard is in such demand that getting a slot in the diary took a little planning, so I’d just say book him in early! Beyond that, the work and the experience were exactly what we needed, and I wouldn’t change much at all.