Rewind Creative

BACKGROUND

Introduce your business and what you do there.

I'm the business and partnership development manager of a construction company. We're home design specialists, working with customers in the only place that makes sense: their home.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rewind Creative?

We needed help creating and driving our UK marketing to help produce leads, improve our socials, and support the franchisees.

SOLUTION

What was the scope of their involvement?

Rewind Creative has been helping us create a social media strategy and a proper presence for our UK branch. The team also generates leads, produces content on a monthly basis, writes blogs, improves our Pinterest rating, works with franchisees to do their marketing, creates a cohesive brand using materials from France, Belgium, and the UK, performs audits on our current situation, and redesigns the franchise prospectus.

In terms of content, Rewind Creative produces videos, carousels, reels, and static posts for Instagram, Facebook, TikTok, LinkedIn, and Pinterest.

What is the team composition?

We've been working with Rewind Creative's entire team.

How did you come to work with Rewind Creative?

We found them through an online search. We chose them because they had the best proposal and pricing structure, and we got along with their team.

What is the status of this engagement?

We started working together in February 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Rewind Creative's work has resulted in follower and post activity increases. The team has also succeeded in lead generation, as we've seen our leads go from 2–3 leads a month to, at its peak, about 15 leads a month.

How did Rewind Creative perform from a project management standpoint?

Rewind Creative delivers on time for the most part. We communicate via Slack, email, and video calls.

What did you find most impressive about them?

Working with Rewind Creative has been great. They've gone above and beyond for virtually everything we've asked. The team is also incredibly understanding and communicative when we have problems. Moreover, they're virtually always on hand to help, and their ideas are great.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Founder of Pink Chai

Describe what your company does in a single sentence.

A ready-to-drink, authentic Kashmiri Pink Chai available in stores and for wholesale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rewind Creative to accomplish?

• Launch the brand and product across the UK
• Marketing strategy to support brand awareness and eCommerce sales
• Paid advertising to drive sales on the website

SOLUTION

How did you find Rewind Creative?

Referral

Why did you select Rewind Creative over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Rewind Creative were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rewind Creative delivered a comprehensive range of services that significantly contributed to the successful launch and ongoing success of Pink Chai's digital marketing campaigns. Key deliverables included:

• Compelling content creation that authentically represented Pink Chai and resonated with the target audience 
• Development and execution of a well-crafted digital strategy aligned with brand objectives and market trends 
• Optimisation of the online store and implementation of effective marketing strategies to drive e-commerce sales 
• Visually appealing and effective email campaigns to engage the audience and drive traffic to the website 
• Graphic design that enhanced the visual appeal and brand identity of Pink Chai 
• Creating an overarching marketing strategy to ensure a cohesive approach across various channels 
• Securing coverage in prominent local press outlets, including Express & Star, to build brand recognition 
• Expert management of social media platforms, contributing to a substantial increase in sales 
• Development of a user-friendly website design using WordPress for a seamless online experience 
• Identification, recruitment, and management of influencers for campaigns 
• Well-crafted advertising on Facebook and Instagram, contributing to increased brand recognition and sales 
• Creation of effective branded video content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key measurable outcomes include:

• Recognition in prominent local press, including Express & Star, acknowledged Pink Chai as "taking the market by storm" 
• An average increase of 1,268% in website traffic on a month-on-month basis 
• Achieved 1,517 link clicks to the website, product page, and "Shop Now" in just 4 months through targeted and impactful paid media campaigns 
• A significant 35% increase in sales over the last 4 months directly attributed to the management of social media platforms 
• Securing coverage in local press outlets, with specific mention in Express & Star, contributed to increased brand visibility and market recognition 
• Successful influencer campaigns led to increased brand awareness, engagement, and, ultimately, sales 
• Strategic implementation of SEO contributed to a surge in organic traffic 
• Effective use of PPC campaigns resulted in increased visibility and targeted traffic 
• Visually appealing and strategically crafted email campaigns contributed to increased audience engagement and website traffic 
• Authentic branded video content added a dynamic dimension to the brand

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rewind Creative's project management and commitment to timelines and responsiveness to our needs played a crucial role in the success of the project. They consistently demonstrated a high level of professionalism and efficiency in delivering project milestones on time. 

Whether it was the rollout of advertising campaigns, content creation, or the implementation of website updates, they kept to agreed-upon timelines. This punctuality was instrumental in ensuring a smooth and well-coordinated campaign launch. 

The responsiveness of the Rewind Creative team was outstanding. Communication lines were always open, and they demonstrated a genuine commitment to understanding our brand, objectives, and any evolving needs. 

Their team was proactive in addressing challenges and adapting strategies as required. Rewind Creative consistently prioritised our needs and objectives. They took the time to understand the nuances of our business, industry, and target audience, tailoring their strategies accordingly. This approach was evident in the results achieved, as the campaign effectively resonated with our audience.

What was your primary form of communication with Rewind Creative?

In-Person Meeting

What did you find most impressive or unique about this company?

From advertising and content creation to web design, influencer marketing, and beyond, their comprehensive service offering ensured a completely integrated approach to our campaign. Their strategic knowledge in understanding our target audience, and tailoring their ideas to resonate and drive results within our community was outstanding. 

We knew that we had a niche product, targeting a specific audience and Rewind Creative was able to take on this challenge and consistently deliver strong ideas, campaigns, and results. The brand launch honestly wouldn't have been the success it was without Rewind Creative.

Are there any areas for improvement or something Rewind Creative could have done differently?

None that come to mind - whenever challenges came up, the team were adaptive and agile to handle them and adapt their approach accordingly. Everyone was a pleasure to work with and I'd highly recommend them.

BACKGROUND

Please describe your company and your position there.

I am Business Manager for Ibex Talent Solutions. Ibex are a talent and recruitment business within the Tech sector

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rewind Creative, and what were your goals?

We were looking to go through a re-brand after refocussing our business strategy and as part of this were looking to create some videos to use on our new website as well as social media to help build our brand as well as highlighting our solution offerings and an easy to understand way for businesses and candidates, as well as attracting talent to our team

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for media and video companies who were recommended to us within our sector as well as recommendations via our wider network. Rewind Creative reached out to me after a post on LinkedIn requesting recommendations and following this agreed to speak. After discussing our requirements with 6 companies, we chose Rewind Creative due to timeframes offered, affordable price and a team who were super personable and also understood our requirements from the get-go

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with a meeting to discuss our requirements, purposes of the video, our rebrand focus, timelines and key topics we were looking to cover. They provided us a week by week timeline from start to completion, assisted in some of the scripting, suggesting further topics which could be included for social channels and consulted with us throughout this planning phase.

The day of shooting, the team made our team in front of the camera feel really relaxed, they had the plan of the day ready for us to go through and it ran seamlessly. Following this, we received the first edited video to confirm we were happy with overall structure/feel, music, branding etc. before proceeding with further edits.

When all videos were completed, we took the time to review, request any edits, which were made within 48 hours until we had agreed we were happy with final outcome. We were provided with videos which could be used across various channels

Who did you work with and what was the feedback process like?

We worked with their Client Services Director (Hannah) who had reached out to me initially and helped with the overall planning of the day, along with Matthew, the Managing Director who also worked with us throughout requirements, planning, filming, through to final edits. Their Junior Designer, Maisie was our main point of contact through editing and across all of these 3 team members feedback and communication was seamless, with quick responses to any queries or requests

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have shown a number of our immediate network the videos and feedback has been really positive, both in the quality of the footage received as well as the clear, simple messaging which Rewind Creative managed to capture on the day of filming.

Describe their project management style, including communication tools and timeliness.

Kick-off documentation , project planning and video edits were all shared via Google Drive, which was easily accessible by team members involved. Most communication was made via email outside of this, however a whatsapp group was also created for any minor queries/questions/requests which was great

What did you find most impressive or unique about this company?

They were really quick to understand our requirements and work with us to help us to understand what would enhance our final video edits. Their communication was excellent and they were really personable and easy to get along with, they helped create a relaxed environment, making the day of shooting less stressful for those who were less keen to be in front of a camera.

Are there any areas for improvement or something they could have done differently?

Honestly, I wouldn't change anything at all. From the initial outreach through to completion, the experience and service were great.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and Marketing Director at Britain's leading Black male grooming brand, Aaron Wallace

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rewind Creative, and what were your goals?

We wanted to optimize of paid digital marketing activities and scale the business. Rewind was hired to manage our digital ads across all channels. They were tasked with managing our budgets, identifying key opportunities for growth and driving brand awareness up

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke to a number of agencies and asked them all to present a proposed plan of action based on our initial discussions. We wanted to partner with an agency that understand our long term visions as a brand and could provide creative ideas to help achieve our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Rewind spend a couple of weeks really deep diving into our business. They spent time understanding our historical data and identifying gaps. They then put together a proposal that focused on the areas we could quickly affect change in, whilst building out a long term strategy to achieve our objectives. The initial focus has been on Facebook/Instagram and Google ads but we are working towards introducing new channels.

How many resources from the vendor's team worked with you, and what were their positions?

We work closely with Hannah, our account manager and have had involvement from Matthew, the CEO too. Overall the team is very involved and always on hadn't to provide us with resources as and when they're needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Whilst we are still pretty early in our working relationship, we have already seen great results. Rewind has helped us with the launch of our new website and the launch with Sainsbury's and we are seeing positive early results

How effective was the workflow between your team and theirs?

We share a slack channel and are in constant communication, supported by weekly catch-ups to go over results and targets etc. I would say the workflow is seamless and efficient

What did you find most impressive or unique about this company?

Their genuine care for our brand. This gives us a huge peace of mind, to know that we can trust that our brand is in good hands. They truly go above and beyond to make this partnership a success, and it shows.

Are there any areas for improvement or something they could have done differently?

None that I can think of yet

BACKGROUND

Please describe your company and your position there.

I am the co-director of a cosmetics brand. We design, manufacture and retail sustainable, luxury lip products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rewind Creative, and what were your goals?

We wanted to access a government grant for a digital solution for trying on lipstick. We needed advice on which product to use and the grant money to help finance it. Rewind Creative were allocated to us to help us through this process.

SOLUTION

How did you select this vendor and what were the deciding factors?

Rewind Creative were allocated to us by the local authority to help us through this process.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First we described our business and Rewind Creative produced a full audit of our digital requirements. We then decided that it was too early to have the AR try-on tool and that we needed to improve our website instead.

How many resources from the vendor's team worked with you, and what were their positions?

Initially we spoke to Matt, the CEO, then other members of the team came on board.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The audit was very thorough and valuable. It was clearly written and gave us a road map to improvement.

How effective was the workflow between your team and theirs?

We had Zoom meetings as often as required and used Whatsapp for any questions and comments. Replies were very prompt.

What did you find most impressive or unique about this company?

They are an all-around service provider, and they really get to know and understand the company and goals. There charges were very fair too.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Managing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rewind Creative?

We had a requirement for a company to take over our social media and digital marketing strategy, to include a new website and digital content.

SOLUTION

How did you select Rewind Creative and what were the deciding factors?

There was a tender process which involved 5 companies, and each were judged on their professionalism, experience, costs and responsiveness.

Describe the project in detail and walk through the stages of the project.

The project involved many meetings to enable us to describe our vision. Rewind Creative were keen to listen and make suggestions based on our requests. During each step, we were in direct contact with the team at Rewind, who assisted with our digital vision.

How many resources from the Rewind Creative's team worked with you, and what were their positions?

We have 3/4 people working on our project primarily, from the owner of the business, to heads of department and interns. All levels of staff have been entirely helpful and knowledgable in their chosen discipline.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a surge in digital activity compared to previously as well as more leads and punchy content. Although we are early days, we feel confident that we made the right choice.

How effective was the workflow between your team and theirs?

The workflow has been relatively seamless and it feels as though the team at Rewind have integrated into our team and both companies have an excellent rapport and are comfortable having communications amongst each other. The team at Rewind are very efficient and have a very dynamic approach.

What did you find most impressive or unique about this company?

Their passion, professionalism and knowledge, as well as the design work and implementation, have been impressive.

Are there any areas for improvement or something they could have done differently?

Not as of yet.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a commercial surfacing company, based in the West Midlands, and fulfilling large scale tarmacking and surfacing contracts for local authorities and small businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rewind Creative, and what were your goals?

As a new company, we needed our brand identity creating, including our logo and brand guidelines, as well as a website and suite of digital marketing activity to start building traction for the brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

Rewind Creative had already completed some works, including a website and logo, for a connection of mine in the same industry so I already knew the quality was high and that they were familiar with the sector and how it works.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Firstly, I had a meeting with the team in their office to discuss my vision for the company, the branding and identity I wanted to create. They listened and took everything I said on board, and within a couple of weeks, presented me with a number of logo designs and branding options to choose from.

After selecting the chosen logo and branding, of which the team were happy to make alterations to based on my preferences, the project moved onto the website build and design. The team discussed with me the information that I wanted included on there, number of pages and any other specifications or functions that i had in mind.

Following this, I was given a wireframe of the designed website to review which I signed off immediately. The build then just took a matter of weeks, and even included SEO to ensure that it would have the best chance possible competing with local businesses whose websites had been live for a long time.

Once the website was live, the team started on the digital marketing activities which included building up customer reviews on websites like Google and Trustpilot, and social media activity including engaging with local community groups to increase reach and using Facebook ads to generate leads with the target audience.

Within a couple of weeks, the website and ads were generating quality leads of customers looking to obtain quotes for their projects. The team have always gone the extra mile, offered new ideas and opportunities that they see bringing a return, and even supported me with my personal branding as a new business owner to raise my own profile and build a strong network to promote my vision and company objectives to.

The key deliverables of the project have always been delivered on time and to an extremely high standard, with the team always on hand to give support and guidance on areas that I'm not so familiar with.

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with 4-5 team members at Rewind Creative since the first discussions through to the ongoing work, from Marketing Executives to Directors.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Despite being a new business and website, Rewind Creative have already achieved leads for the business in the first 2 months through their targeted paid social campaign to drive interest from key audience groups. They've also succeeded in supporting local SEO activity, with the website ranking for local search terms.

They have also built up an engaged community on Facebook, with over 30,000 impressions in 2 months and continuous growth. Overall, I have been consistently impressed by the quality of work Rewind Creative has produced, their understanding of the sector and my vision and their continuous ideas and strategies to support growth and results. I've felt that they are always willing to go the extra mile and are genuine in supporting my business to succeed.

How effective was the workflow between your team and theirs?

Communication has always been effective with the team, I have a group WhatsApp chat so that I can speak to any relevant team member at any time during the week and know that I'll get a fast response. It also allows me to easily share photos of ongoing and completed projects with them to use in marketing materials, with no added hassle for me at all.

As they are also based in the local area, I've been able to go into the office for updates and meetings when needed, and when they want to present their work and ideas to me. This has always been managed extremely well, with the team being very accommodating and compliant with social distancing guidelines.

What did you find most impressive or unique about this company?

They are able to meet all my digital marketing needs in one team and offer their insights and experience to ensure that the strategy is shaped and ever-growing to achieve the most success and results.

They are always providing me with new ideas or solutions, and are always at the end of the phone if I need support. They've gone the extra mile in the work that they've done for me, and even helped me with my personal branding online so that I can build up a strong network of connections to support business opportunities.

Are there any areas for improvement or something they could have done differently?

Not at all, I've been extremely happy working with the team and look forward to continue working with them on my company's marketing.

BACKGROUND

Please describe your company and your position there.

I am a Director of Shire Healthcare and Homecare Services - a specialist provider of domiciliary, health and social care professionals across the country. Our Homecare division specifically targets Hertfordshire and provides tailored packages of care to vulnerable adults living in their own accommodation. Our support can range from 1 hour a week, to specialist 24 hour care.

Currently, we are providing 3,000 hours of care each week. Our Healthcare division places healthcare professionals into permanent placements across the country and more recently, in New Zealand. We engage with qualified individuals such as Psychologists, Occupational Therapists, Speech and Language Therapists and Nurses. In addition, we have a social care division specialising in residential positions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rewind Creative, and what were your goals?

During our early years, our website was basic in terms of it's functionality. A complete website redesign was always a project we knew we would need to tackle but with no experience in marketing, media or digital, we expected the cost to outweigh the effectiveness so it was delayed for years. All areas of Shire started to significantly grow early 2020 and our need for a more inclusive website because a must.

Another Director initially engaged with Rewind Creative and as well as 10+ other companies. Rewind Creative stood out due to their professional, helpful and friendly attitude and their was no question of not engaging with Rewind Creative after our initial conversation.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a smaller company, it was important we were able to have contact with the developers - being able to speak and interact at short notice was important. Our points of contact were not only approachable, I was surprised at the level of time they were able to devote to us during all stages of the consultation, design and roll-out. It was clear very early on, they understood our vision, ethos and what we were trying to build through visuals and marketing. Rewind Creative had everything we wanted and needed and beat their competition in every area.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially, a meeting was held to discuss our aims, wants, needs and goals. Their skillful questioning made it easy to explain what we needed and how we wanted the website to look. After the initial meeting, a wireframe was completed which far exceeded our expectations. Thereafter, we were consulted at every stage and given the opportunity to make and suggest changes.

How many people from the vendor's team worked with you, and what were their positions?

We had two main points of contact which really helped with continuity.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once our website went live, we promoted their incredible work across all our social media platforms. We saw: • 160% conversion rate increase • 91% increase in average monthly traffic We also received an increase in use of the contacts page which we believe to be due to how incredibly user friendly the site it.

Describe their project management style, including communication tools and timeliness.

I was impressed with how well the team communicated with us. At no point did we need to chase or complain about lack of contact. Nothing was too much and everything we asked for, was achieved. Our launch was delayed but this was due to a particular page proving difficult based on our spec.

What did you find most impressive or unique about this company?

Many elements of their process make them unique. Their price point is very well placed and costs were clearly explained prior to any work commencing. Their on-going communication made me feel at ease and I was able to build trust quickly. Nothing was too much and they were always happy to help, regardless of how difficult our requests were to achieve.

Are there any areas for improvement or something they could have done differently?

No. We felt that the service and the finished product exceeded our expectations. There are no recommendation or improvements needed.