Reactive Hive Ltd

BACKGROUND

Please describe your company and position.

I am the Co-Founder of ClothMonet

Describe what your company does in a single sentence.

I’m the CEO and co-founder of ClothMonet, a mobile Fashion app that’s designed to become a powerful fashion tool for stylists and fashion bloggers in the era of advanced technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reactive Hive to accomplish?

• Provide the ability to conveniently find beautiful images
• Provide the ability to create looks and share them for your growth

SOLUTION

How did you find Reactive Hive?

business network

Why did you select Reactive Hive over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Reactive Hive were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reactive Hive performed the testing of the end-to-end flow of our app in order to identify all the software issues and insecurities affecting our app usability. In the scope of work, the QA team performed functional testing, regression testing, and provided the resolutions for issues to be handled.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While working on the project Reactive Hive has gone to great lengths and demonstrated their determination in delivering the best value. Over a short period of time, the QA team has detected 4 critical bugs and a host of minor system issues that had been overlooked by our developers. They’ve also come up with elaborate bug reports and explicit documentation to be used for further improvement. 

During our cooperation, the Reactive Hive team has shown their profound expertise and fastidiousness in testing hands down. They’ve managed to delve into our processes and picked up on the project’s specifics really fast. Reactive Hive professionals ensured a seamless and efficient workflow, while working independently they managed to get attuned to our team and deliver clear and concise feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reactive Hive managed to pick up the project’s specifics really fast, the team was working independently and provided us with clear and concise feedback.

What was your primary form of communication with Reactive Hive?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re doing a great job for a reasonable price which is absolutely affordable for even small startups on a tight budget.

Are there any areas for improvement or something Reactive Hive could have done differently?

I cannot come up with anything, the team’s done outstanding work toward the improvement of our app. We’re wholly satisfied with everything they've delivered.

BACKGROUND

Please describe your company and your position there.

I was a Project Manager, and now a Training and Knowledge Manager at a Marketplace Platform company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reactive Hive?

We needed experts in testing our project and new features we develop for our platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with Valeriy in his previous company, and when he left for Reactive Hive, we stayed with him as we were satisfied with his expertise and attitude towards the work.

Describe the project in detail and walk through the stages of the project.

Omnyfy is an Online Marketplace Platform, where we provide businesses the ability to set up their own marketplaces. Our projects are either client marketplaces, or new features for our core platform. We would have an approved detailed scope in either scenario, and development would start.

Typically, we would have the development completed, and depending on the project, we would apply incremental testing or full regression testing on the staging environments. Bugs found during the test would then be created as tickets and assigned to developers to review/resolve on the staging environment, and tickets are reassigned back to the testers to verify the change.

If it's a client marketplace, the client would then be notified to perform a UAT on the project for approval, then launch. If it's a core feature, the feature is merged into the core platform and updated on all relevant environments applicable.

How many resources from the vendor's team worked with you, and what were their positions?

I have mainly worked with 1 tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

During our growth period, Valeriy really saved us a lot of time and reassurance for our projects which had harder to meet deadlines. Before the team came on, our testing was left up to the project managers at the time. Since Valeriy started and as he continued to work with us, we were able to deliver our projects with more confidence to our clients knowing that there has been extensive effort spent to ensure that our delivery is above the standard.

How effective was the workflow between your team and theirs?

It was very effective. Our team worked together to create the workflow and provide feedback to each other constantly.

What did you find most impressive or unique about this company?

The attention to detail was great. They were testing things we hadn't thought about.

Are there any areas for improvement or something they could have done differently?

Automated testing would be a nice service to have in future.

BACKGROUND

Please describe your company and your position there.

I'm the QA Test Lead for Kaiyo which provides a white glove service for submissions and sales of used high-end furniture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reactive Hive?

We hired Reactive Hive to grow our QA efforts and act as a front line for internally reported tech issues, so that we could make progress towards our goals of automation and documentation.

SOLUTION

How did you select this vendor and what were the deciding factors?

Beyond helping to support our QA effort with day to day testing, we ultimately want to grow the responsibility to take on handling tech issues that occur outside of our normal business hours so a vendor in a different time zone could help with that. Another aspect of our request was to help build our automation suite to become more robust.

Describe the project in detail and walk through the stages of the project.

The initial ask was to support manual testing for all development work to free up time so that I could focus on setting up automation and documentation.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with one tester, with the hopes of growing the team as we expand.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This is an ongoing project, but over the initial two month, partnering with Reactive Hive has transitioned us from having no automation to having critical regression tests integrated into our pipeline for every release.

Additionally, the role has move forward with beyond manual testing of new work, but also to include documentation of new features, automated tests, and assisting fielding tech issues resolutions.

How effective was the workflow between your team and theirs?

A benefit with working with a team that did not fully overlap in hours with the developers was helpful as it allowed dev work to be completed at the end of our day and have it QA'd before the start of the developers day so they could begin addressing feedback without a lengthy wait. Onboarding Reactive Hive was very efficient despite very complicated workflows on our end. Their QA picked up on the process very quickly which usually can take weeks, if not months to fully understand. This also allowed them to expand their role far quicker than expected which helped move our other goals faster.

What did you find most impressive or unique about this company?

The QA feedback was very clear including screenshots and videos verifying the tasks. Feedback was clear and easy to reproduce. There were no communication issues and their QA was able to seamlessly integrate into the daily process, including standup and sprint retros. With most new hires you expect a length period of ramping up, but in this case, they have been able to be effective almost immediately.

Are there any areas for improvement or something they could have done differently?

Most of the limitation were from our side. We weren't ready with the infrastructure for the automated tests, etc. but Reactive Hive helped immensely by relieving the pressure of the daily issues to allow our team to focus on our higher end goals. Once those were complete Reactive Hive was fully supportive of expanding their role to take on more responsibilities which helped a lot.

BACKGROUND

Please describe your company and your position there.

As the Director of Delivery for Jamersan, I led all our teams that provide E-commerce services to our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reactive Hive?

We were scaling rapidly but didn't have a QA team in place, we needed to quickly find a partner we could trust that had the background for testing all types of E-commerce sites on various platforms like Adobe Commerce, Magento Open-Source and BigCommerce.

SOLUTION

How did you select Reactive Hive and what were the deciding factors?

Using my previous experience at other agencies, I knew where to look but needed to identify the best team to augment our services. ReactiveHive came highly recommended by a former colleague. We had a shortlist of 2 companies to evaluate, in the end, it came down to experience and communication. ReactiveHive won both hands down.

Describe the project in detail and walk through the stages of the project.

ReactiveHive is a core part of our Delivery Team. They are expected to build test cases for our features and requirements for our E-commerce platform development. They execute automated and manual regression tests per project based on the requirements and test cases identified along with working with our solutions team to identify the acceptance criteria.

How many resources from the Reactive Hive team worked with you, and what were their positions?

We worked directly with 3 team members, a QA Lead and 2 QA Engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The addition of their expertise and ability to test for all scenarios have quickly improved our code delivery quality and client satisfaction. We are now confidently able to onboard more complex projects knowing we have a trusted QA team in place.

How effective was the workflow between your team and theirs?

We have a very fluid workflow, the process of using ClickUp and Slack has worked well in managing the workload.

What did you find most impressive or unique about this company?

Their expertise in properly testing all aspects of e-commerce platforms and communication skills is impressive. They are thoroughly organized at all levels.

Are there any areas for improvement or something they could have done differently?

At this time, they are a perfect match for us, nothing more at this time.

BACKGROUND

Please describe your company and your position there.

I’m the Scrum master and process manager of the premier online marketplace with offices in London and Germany. Our curated portal features leading quality CBD wellness brands from all over the world, offering CBD oils, tinctures, oral sprays, edibles, topicals, capsules, cosmetics, and other cannabinoid products such as CBG, adaptogens, and many more nutraceuticals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reactive Hive, and what were your goals?

Our team needed a QA engineer with deep expertise in the e-commerce field, especially in Magento for the maintenance of live websites, new features testing, and deployment support as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

Reactive Hive has been recommended by our business network. What’s more, we searched for the QA with the knowledge of Magento CMS to avoid the onboarding period so as to save time and costs. At this point, the company fits in the best way.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

While our headquarter is in London, most part of the team is based in Germany though. Furthermore, our operational teams are supported by compelling senior executives from various fields such as technology, healthcare, and private equity, which are based globally in the USA, Canada, Columbia, Europe, and even Asia.

Our marketplace covers 10 countries and their markets with a separate store view respectively. In spite of the fact that our project is already live, our IT department definitely requires savvy QA engineers to maintain the stability and high user experience of our websites. Twice a week deployments require testing on staging websites and quick smoke testing after releases.

How many people from the vendor's team worked with you, and what were their positions?

We’ve been working directly with 3 QA manual testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far, the manual QAs have drastically reduced the number of issues in terms of live websites by providing high-quality testing of our Magento websites. The majority of the testing documentation has been created from scratch. So far, our developers don't get involved in the testing process, they are primarily focused on the websites’ development. The QAs are also committed to checking and analyzing users' experience during the customer's sessions recorded by our tool, which also contributed to our conversion increase.

Describe their project management style, including communication tools and timeliness.

We included QAs to our daily stand-ups to make communication faster and more efficient. For the tools, we use Jira, Telegram and Google Meet. The QA team is totally integrated into our daily workflow and flexible enough to join when we need to work more than it was planned.

What did you find most impressive or unique about this company?

This QA team might not only offer a profound testing service but also provide you with various improvement suggestions. They appeared to be rather flexible and adaptive. Always ready to go the extra mile, they could join and proceed with testing whenever needed. Highly experienced in testing analytics. Able to work independently with minimum intro info. The price is reasonable.

Are there any areas for improvement or something they could have done differently?

All good.

BACKGROUND

Please describe your company and your position there.

I'm the CEO at Softensy- a software development company. We provide automated solutions for businesses all over the world in Fintech, IoT, Real Estate, and eCommerce areas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reactive Hive?

The task was to launch seven Magento 2 and integrate them with their existing systems. Reactive Hive was selected by a software development company as a QA partner for this project, eventually, our QA engineers were onboarded as a dedicated testing team. Among the most prior features were the following:

• all the seven websites needed to share a common shopping cart with the ability to checkout on any of the seven sites;
• all stores were brand-specific and needed to be connected to each other
• each store had a unique catalog with no shared products among the other stores.

After an introduction to the dev team and onboarding processes, our QA engineers were provided with all the necessary credentials for a bug-tracking system, business requirements documents, communication channels, mockups as well for starting the work. Before the beginning of our work, the staging environment was set up, a set of required modules installed, payment sandbox configured.

SOLUTION

How did you select this vendor and what were the deciding factors?

They defined the main flows of functionality that required the most attention and included: single sign-on feature, layered navigation, a common shopping cart, unique catalogs.

Describe the project in detail and walk through the stages of the project.

QA engineers started their work with the designing testing documentation (2 checklists for full-website and smoke testing) relying on the existing business requirements. One additional important aspect was data integrity after migrations. The first round of functional testing uncovered and tracked all the existing issues. Smoke testing was also performed for each installed extension of the environment. After that, regression testing was provided for each following release using the developed checklists and modifying them if needed depending on the changes. Using the CSV import files, we checked the product and customer data integrity after migrations to Magento 2.

How many resources from the vendor's team worked with you, and what were their positions?

We worked direclty with 2 manual testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In less than three months seven Magento 2 sites were launched and complied with the required quality standards. By conducting functional testing, we shared our recommendations on features.

How effective was the workflow between your team and theirs?

Over the cooperation, Reactive Hive QA dedicated team found nearly 345 bugs within all stores. All the installed modules were checked and their basic workflows verified.

What did you find most impressive or unique about this company?

A lot of high prio issues were related to the loss of data after migrations, basically, they were connected with the different input types or formats across the systems.

Are there any areas for improvement or something they could have done differently?

Our team established the priority for all the issues and generated a set of UI/UX improvements.

BACKGROUND

Please describe your company and position.

I am the Product Manager of SonoHealth

Describe what your company does in a single sentence.

Healthcare devices and mobile app for daily diagnostics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reactive Hive to accomplish?

• Manual testing

SOLUTION

How did you find Reactive Hive?

Online Search

Why did you select Reactive Hive over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Reactive Hive were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided manual testing of both iOS and Android versions of the app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved ratings on the markets

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive and had on-time service providing

What was your primary form of communication with Reactive Hive?

• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something Reactive Hive could have done differently?

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