Protectimus Limited

BACKGROUND

Please describe your company and position.

I am an executive at Volet.com

Describe what your company does in a single sentence.

Our company provides digital financial services, including online payments and money transfer solutions for individuals and businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Protectimus Limited to accomplish?

• To implement a reliable two-factor authentication system that protects customer and employee accounts from unauthorized access
• To strengthen our security posture and support compliance with standards such as PCI DSS
• To introduce OTP delivery and notifications through messaging bots as an alternative to traditional SM
• To deploy the authentication infrastructure in a clustered setup to ensure high availability and avoid downtime

SOLUTION

How did you find Protectimus Limited?

google search

Why did you select Protectimus Limited over others?

• Pricing fit our budget
• Good value for cost
• very responsive support team

How many teammates from Protectimus Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us design and implement a two-factor authentication system integrated with our platform. The scope of work included deploying the authentication infrastructure, configuring OTP-based authentication, and integrating the solution with our existing user management and login processes.

Another part of the work involved setting up alternative OTP delivery channels, including messaging bots, which allowed us to reduce reliance on SMS notifications. They also assisted with configuring the system in a clustered environment to ensure high availability and stability of the authentication service.

In addition, they provided guidance during the implementation process, helped us configure security policies aligned with compliance requirements such as PCI DSS, and supported our team during testing and rollout.

The key deliverables included a fully functional MFA platform integrated into our infrastructure, configured authentication policies, messaging-based OTP delivery, and a clustered deployment to ensure reliability and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of Protectimus led to several measurable outcomes. Account security for both employees and customers significantly improved. Using messaging bots for OTP delivery reduced our dependency on international SMS, resulting in substantial cost savings — for example, sending 50,000 messages per month would have cost around $15,000.

The platform’s clustered deployment ensured high availability, and we experienced minimal downtime, even during maintenance or server issues. Compliance with PCI DSS was also achieved, supporting audit requirements and strengthening our overall security posture.

Overall, the project improved security, operational efficiency, and cost-effectiveness, while providing a scalable solution that meets both internal and customer-facing authentication needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Since our project was large, we were assigned a dedicated account manager from the very beginning, providing us with a direct point of contact. In addition, we have always had direct access to the technical team. This setup ensured smooth communication throughout the project, and any questions or requests were addressed promptly.

We also submitted custom requests and minor enhancements throughout the implementation, and these were handled in a collaborative way that satisfied both sides. Deliverables were provided on time, and the team remained responsive and attentive to our needs, making the overall project management very efficient and reliable.

What was your primary form of communication with Protectimus Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about the company is their innovative, proactive, and flexible approach. Because they are still a relatively small team, they can respond quickly to requests, adapt features to our needs, and take initiative in suggesting improvements. We suspect that as the company grows, some of this flexibility may be lost and processes could become more bureaucratic, as happens in many larger organizations, but for now, their agility and responsiveness are a major advantage.

Are there any areas for improvement or something Protectimus Limited could have done differently?

Overall, our experience has been very positive, but we are always looking to improve and protect all aspects of our company’s processes. One area we would like to develop further is enabling our employees to use a single authentication method across multiple systems. In particular, we aim to deploy two-factor authentication on all workstations. While the solution works very well on Windows, we are currently waiting for the development of a Mac credential provider to fully implement 2FA on macOS devices. Once this is available, it will allow us to achieve a unified and secure authentication experience for all employees. We would recommend Protectimus. The platform is reliable and flexible, and the team is responsive to questions and requests. It has helped improve our security and streamline authentication processes for both employees and end users