Promoshin

BACKGROUND

Please describe your company and your position there.

I'm the owner of Warren Academy, an online exploration platform for the mental health sector. We offer online courses (Warren Agility Courses) and premium coaching programs which are created to be mindful emersion experiences. Our transformative courses and programs are for the personal and professional skills development of health, mental health and 'Dis'-Ability service-users, clinicians, community, lived experience peer workers, and support workers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

I hired Promoshin to create an an animated video to use as an advertisement for the launch of Warren Academy's World Wide Warren (online courses platform). My goals were to create an original, bespoke video for the mental health sector, it's workforces, and communities that brings the Rabbit featured in the Warren Academy logo to life. Warren Academy needed to explain through narrative and visual metaphors the complexity, the experience of challenging journey's we have in the mental health system and depict historical Lived Experience/Survivor/Service-User movements through activism and change agency. An explainer video with a difference. The video needed to position something bold and new coming.

SOLUTION

How did you select this vendor and what were the deciding factors?

From the outset, Promoshin provided more options, services, payment plans and in the introductory meeting, they presented themselves not only professionally but presented with passion and enthusiasm for my business dreams. I'm someone who will select a product or service by taking into consideration how personalized the service might be i.e., I want myself and my business to be understood and tailored to. I chose Promoshin because of a sense of their collaboration with and commitment to my objectives. I also chose Promoshin because of the studio's ability to work fast should the need arise without compromising quality and detail.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

The animation production team took genuine interest in my creative vision and my business in general. The communication was particularly good. I was constantly given updates and the team ensured that any aspect that they had uncertainty with was promptly addresses through seeking clarification -including video meetings during which the team member diligently worked through each aspect with great interest.

I also appreciated Promoshin's team acknowledging my passion and efforts and appearing inspired by my goals and plans. I was glad I chose Promoshin because it did eventuate that I needed to make some changes towards the end of production which would cause my timeline to extend beyond a business target date, despite Promoshin estimating a reasonable delay/time-frame, to which I agreed, they were still able to deliver the video earlier than the re-scheduled date.

The end product was fantastic, high quality, exactly what I required. The entire process of working with Promoshin was excellent and is the reason I won’t go anywhere else for animation work.

Who did you work with and what was the feedback process like?

I mainly had contact with Lyka but also had contact with Katie, Ben, Roxy, Tarmin, Chloe, and Jonathan. The feedback process was detailed and diligently executed. Every member of the team that I worked with attentive, dedicated and professional. I couldn't speak more highly of all the staff I interacted with during my project with Promoshin.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I haven't completed or even neared half-way through my advertising campaign yet but feedback about my video from colleagues working in various different parts of the sector, has been phenomenally positive. My business is in it's soft launch phase so, this question is difficult to answer with any concrete results in stats and figures. I thoroughly believe though, that the video we've created will be a key part of the Warren Academy launch success. I know this because the roles that I work in within the sector are based on my level of knowledge of the sector's history, it's current educative/educational background, it's politics, it's potentials and it's current directions.

Describe their project management style, including communication tools and timeliness.

All communication tools and methods used were clear, simple, and user-friendly. I found the communication process to be superb and consistently so. The project management style and execution was systematic, accurate but also delivered with enthusiasm and interest. A powerful combination. Project management hinges on effective communication, Promoshin's management of my project was exactly the way I like but what I rarely receive through my work with so many organizations/bodies in Australia. Time-lines were as expected and also improved upon, i.e., early delivery in some cases, as mentioned in a previous comment.

What did you find most impressive or unique about this company?

All of the above. Most importantly their desire to make me happy and their clear enjoyment in working with me. I had communications from a manager that evidenced that I had been spoken well of in the team and I was offered things that made the experience even more enjoyable for me.

Are there any areas for improvement or something they could have done differently?

There was only one piece of communication that let it down a little at the end of the project. That was when I needed to ask for another invoice to be issued with some extra time to pay it. In general that was dealt with effectively and in a timely manner but one member who emailed me stated that the project could simply be placed on hold for a month if I wanted to add and pay for the source files. A reasonable suggestion but the issue was that my advertising launch date had already passed and I was under considerable pressure to attain the final video and start the advertising campaign.

When you're already late for a scheduled launch date that the business needs to achieve (through no errors and it was been an acceptable time delay and worth it to make changes and achieve the desired final result) you don't really want to wait a month for the product in order to purchase an additional one that you don't need in any hurry. Although the offer to use a pause period to enable me to purchase the source files later when I was able to is good customer focus in one aspect, I feel there was a loss of focus on a key detail of my project. The intended advertising launch date.

So, when I'm told that the project will go on hold for a month, it was clear that somewhere in the team when this solution was discussed, there was an oversight of my time pressures. It was easily fixed and as discussed I'm still happy with the experience as a whole. Considering I needed to make changes which could've considerably extended the team's work, I still got my video sooner than the amount of time estimated and we only went 2 weeks past my intended date. I simply supply this only criticism as feedback because I feel that Promoshin genuinely does want to know these things because they do, can, and will improve them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a YouTube channel called the Narcissistic News Channel, a personality disorder information channel. It’s meant to help people who have to deal with others that have certain personality disorders. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Promoshin?

Promoshin does motion animation for my channel. 

SOLUTION

What was the scope of their involvement?

I give Promoshin ideas, and they work on creating animation for me. They’ve also handled the music and voiceover requirements of the videos. 

What is the team composition?

We work with 3–4 people from their team. 

How did you come to work with Promoshin?

I originally contacted a different company to work for me, but they were out of my price range. They then recommended Promoshin for their price and work quality. I contacted the team and looked at their website, which was professional. They were also in my price range, so I decided to go with them. 

How much have you invested with them?

I’ve spent around $3,500. 

What is the status of this engagement?

We started working together in July 2021, and the engagement. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve shared the introduction video from Promoshin with my friends, and they’ve been impressed. That’s the only metric I have so far; the channel isn’t fully launched yet. 

How did Promoshin perform from a project management standpoint?

Promoshin has been nothing but professional. Their resources are wonderful to work with, and they’re patient and knowledgeable. The team seems to genuinely care about me and my project. To communicate, we have online meetings, general emails, and short phone calls. 

What did you find most impressive about them?

Their quality is excellent, but the most impressive thing about them is that they have good pricing. They also care about me as their customer. 

Are there any areas they could improve?

No, there aren’t any. I’m truly happy with their pricing and work. 

Do you have any advice for potential customers?

Communicate, and be specific about your product and the flow and direction of your project.

BACKGROUND

Please describe your company and your position there.

I am the managing attorney for a consumer protection law firm in Macon, GA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We hired them to produce a series of explainer videos to help us reach prospective clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a company that could produce high quality videos that were cost effective and could produce a number of them in a short period of time.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

Promoshin starts with a phone/zoom call to connect with its clients and get a general sense of their vision. They will then produce a script, which they send to the client for review; followed by the first few frames of a storyboard, for review of the general look and feel; followed by a complete storyboard; followed by a draft of the entire thing; followed by a final.

At each stage, the client may request revisions and Promoshin generally makes these very quickly; but we haven't had to ask for many, because they usually get it right the first time.

Who did you work with and what was the feedback process like?

We worked with a project manager as the point of contact, and they coordinated the rest of the talent.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website gets more referrals from social media than it did before we added the first video. We also have seen a decrease in the bounce rate from our website; we put a video on the front page and we think people linger there to watch some or all of it. It's difficult for us to gauge whether this has caused an uptick in contacts directly, but we have definitely experienced an uptick.

Describe their project management style, including communication tools and timeliness.

They communicate through phone or email, at the clients preference. We usually use email because it's better for us here.

What did you find most impressive or unique about this company?

They took the time to learn what I was trying to do here. They've really gone out of their way to capture that in their videos.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and COO at OnePitch. We're a SaaS for PR, marketing, and communications professionals who are looking for a more efficient way to identify and connect with journalists.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We wanted to revamp our homepage explainer video and incorporate our custom graphics into motion graphics and animations. The goal was simple: brand the video, make it impactful, keep it short.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at a number of other services and decided Promoshin was the best fit because of customizability, turn around time, and overall cost.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with a quick review call to discuss information we compiled into a form. I'll admit the form was intensive but thorough and made the script writing process seamless. Next step was to review the animations alongside a rough script. Then we chose our voiceover actor. There was only a few steps back and forth on changes and the team nailed the final product!

Who did you work with and what was the feedback process like?

We worked with a project manager, I believe, and they made the entire process super easy. We were able to update a cloud document with our edits which made the back and forth very easy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our video now lives on our homepage (onepitch.co) and we purchased a secondary short clip that we're planning to promote on social media soon.

Describe their project management style, including communication tools and timeliness.

The team was clear with communication and attention to detail. They were very easy to work with.

What did you find most impressive or unique about this company?

They were able to use our custom graphics and create a story that truly fit our brand identity.

Are there any areas for improvement or something they could have done differently?

My only feedback would be to eliminate the number of questions in the overall on boarding survey and make it easy to bypass any upsell options.

BACKGROUND

Please describe your company and your position there.

I'm the Executive Director for a start-up online hub that connects volunteers and organizations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

To produce two 30 second explainer videos: 1 for volunteers and 1 for organizations

SOLUTION

How did you select this vendor and what were the deciding factors?

Price, reputation and quality

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We filled out an initial form and then Promoshin moved the process step by step forward. They listened to all the feedback and iterated with quick responses. They followed up constantly and thoroughly to move the project along.

Who did you work with and what was the feedback process like?

I work with a small team who together we would give Promoshin an email feedback of what we wanted modified

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They produced two 30 second explainer videos were exactly what we wanted

Describe their project management style, including communication tools and timeliness.

Promoshin emailed us constantly to ensure that we were on track. They stepped back when we need time and they modified according to our feedback. The moved the pace of the project according to our needs.

What did you find most impressive or unique about this company?

Promoshin cared and was there to help. They utilized their expertise to meet our needs, and they did it with ease and professionalism.

Are there any areas for improvement or something they could have done differently?

Not that I know of.

BACKGROUND

Introduce your business and what you do there.

We’re a retailer of sheet metal and metal roofing products, and I’m the owner of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Promoshin?

Promoshin created a 2D animated product video for me.

SOLUTION

What was the scope of their involvement?

Promoshin created a 30-second informational video where we showed a product being installed on 2–3 types of structures. The video had an in-depth description of the product and its users. I provided basic details, and their team essentially handled the entire project from the artwork and voiceover to the production and editing. 

What is the team composition?

I worked with at least 5–6 people from Promoshin, including the owner and production manager. 

How did you come to work with Promoshin?

I found Promoshin through a Google search of video production companies. I found their website, learned about their company, and talked to them through email. From there, we started the project.

How much have you invested with them?

We spent about $1,000. 

What is the status of this engagement?

This video project lasted from September–October 2021. It was roughly a two-week process.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The people in our office and I were extremely happy with the video. We got a great deal for $1,000. 

How did Promoshin perform from a project management standpoint?

Promoshin managed the project well. They were organized and communicative. In fact, we didn’t waste any amount of time. I never felt like I was waiting on them for anything. Overall, I was truly impressed with how well-organized they were. To communicate, we used emails and a couple of Zoom calls.

What did you find most impressive about them?

Their organization level was impressive. Many people collaborated on the project, so staying organized and focused was hard to accomplish — but they did it. 

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

Put together all necessary information about the project before you start. If there’s a slowdown in the process, it will be on your end; it won’t be on Promoshin’s end. In other words, for the engagement to succeed, they need information. If you don’t have your materials together, you’ll slow down the process.

BACKGROUND

Please describe your company and your position there.

We are a ecommerce distributor of protective products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

To create a quick 30sec video about us and our services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Looked them up online and compared them to other popular video making companies.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

After signing the contract with them we worked in depth with their video production team over months. They work in a step by step process each step having an approval process. Being involved and having key input taken in each step helped make the video envisioned come to fruition quickly and easily.

Who did you work with and what was the feedback process like?

Ben M. - Feedback process was simple and quick.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It was as expected, happy with the finished product.

Describe their project management style, including communication tools and timeliness.

After signing the contract with them we worked in depth with their video production team over months. They work in a step by step process each step having an approval process. Being involved and having key input taken in each step helped make the video envisioned come to fruition quickly and easily.

What did you find most impressive or unique about this company?

They took the time to ensure that the project went as planned.

Are there any areas for improvement or something they could have done differently?

Happy with the result of the project, as long as they keep doing what they did for us for others they are good as is.

BACKGROUND

Please describe your company and your position there.

I am the president of an aviation services and consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

Our core service isn't intuitively understood based on its name alone, but easily comprehended with an explanation. We needed an explainer video to do that for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did an online research and saw a wealth of positive reviews for Promoshin. Next, we scheduled a sales call during which Ben, the CEO, convinced us of the quality of their work. The price was unbeatable.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We submitted a comprehensive questionnaire and Promoshin took care of the rest. The team created a script, storyboard, draft animation, and final cut and solicited our input at every step.

Who did you work with and what was the feedback process like?

I communicated with Promoshin's production managers who led the creation process. They were responsive to my feedback and implemented my requested changes quickly and diligently.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our existing and prospective clients, partners, and employees love the video. People quickly understand what we offer, what we're about, and how we are different from our competition. It's hard to measure but I believe we have seen an increase in conversions because of the video, which means it already paid for itself.

Describe their project management style, including communication tools and timeliness.

In one word: efficient. Everything is on a timeline and Promoshin uses state of the art technology to keep everything on track.

What did you find most impressive or unique about this company?

How well-structured and seamless the process is, how dedicated the team is (even on a Sunday afternoon). The quality you get for an inexpensive cost was impressive.

Are there any areas for improvement or something they could have done differently?

Some of the extra services are marketed a little aggressively and may be a tad pricey. But, we took advantage of some of them and are very happy with the result. This is a very minor point but I wanted to put at least something in here that can be improved, even if it's small.

BACKGROUND

Please describe your company and your position there.

I'm the Senior Marketing Coordinator for Potter Electric Signal Co. and we manufacture fire and life safety devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We needed an animated explainer video created for a new product launch.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with Promoshin before and they were just a good fit for us. They seemed to share a similar creative vision and were also within our budget.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

First we created a script, then from there they created a storyboard. After we approved that, they sent us the first draft, then we went back and forth with our notes and changes until we were satisfied with the end product.

Who did you work with and what was the feedback process like?

I worked with project managers who were very responsive. I would send them changes to which they were very receptive of, and they would update the video and send back to me very quickly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've had several customers comment that not only was the video professionally done, but that they appreciated how it made our new product so easy to understand.

Describe their project management style, including communication tools and timeliness.

Very on top of things. If we started to lag behind on sending our updates, they would very politely remind us so we could get back on track and I very much appreciated that.

What did you find most impressive or unique about this company?

How easily they picked up on our products. We were extremely impressed with how quickly they came up with the storyboards.

Are there any areas for improvement or something they could have done differently?

A couple of times they sent us the updated video back, however there was a new error in the video in a different spot that wasn't there before. Not a huge deal.

BACKGROUND

Please describe your company and your position there.

Hello! I am the inventor and founding member/CEO of PeDIA, the Pediatric Device for Induction of Anesthesia, the world's first and only MASK-FREE system and method for inducing anesthesia for children.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin?

Initially, I hired Promoshin three years ago to do an animation so I could better explain what the PeDIA did for children. The audience was healthcare/anesthesia providers and parents. 

What were your goals for this project?

I want children to know exactly how to use the device so it is effective. I also wanted to get them excited to "play with their balloon". 

SOLUTION

How did you select Promoshin?

Initially, it was just Google good luck! But after I saw the quality of the product and experienced how easy they make it, I went with them again, and again.

Describe the scope of their work in detail.

Through email, I told the team exactly what I was looking for. They sent me a script and allowed me to make any changes I wanted. After that, it was a series of pictures and then we moved on to the moving video. 

This year, Promoshin made a wonderful animation for children that explains how to use the PeDIA Balloon. It was so well-received that, now, they are making me the Spanish version of the same video.

What was the team composition?

I'm not sure. I know there were two people on my team who sent me links and made all the adjustments.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

YES! I've had anesthesia providers tell me the animation is great and the kids are excited to use their balloon. Many of these kids were previously traumatized by the anesthesia mask, which is usually forced on their face to give the the anesthesia gases. Many have PTSD with the mask.

Their script and video astounded me because I would never have thought about some of the things they did to "show" the kids how to use the PeDIA, ie, a split screen that had the child using the video on one side and then "drinking through a straw or blowing out birthday candles" on the other side.

There were also a few other nuggets that made it sound really fun. They even put the SOUND of the balloon in it (the PeDIA also whistles as the child blows in and out). It's awesome!

How effective was the workflow between your team and theirs?

Very effective. As I said, the team gets back to me quickly with each iteration and considers all my suggestions without making me feel as if I'm asking for the world.

What did you find most impressive about this company?

The ease and efficiency as well as the TALENT!

Are there any areas for improvement?

I cannot think of any.