Promoshin

BACKGROUND

Please describe your company and position.

I am the Founder/Owner of Citywide CPR Inc

Describe what your company does in a single sentence.

Citywide CPR is an American Heart Association BLS Training Center, a nationwide provider and leader in certifying medical professionals and non medical professionals in First Aid, CPR and AED.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Promoshin to accomplish?

• 60 second animated video promoting virtual CPR training

SOLUTION

How did you find Promoshin?

Online Search

Why did you select Promoshin over others?

• High ratings
• Pricing fit our budget

How many teammates from Promoshin were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

60 second, Standard 2D Animated Video Production. This included scriptwriting, voiceover, storyboard, illustrations, animation, sound, design and a dedicated project manager.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The finished animated video has come to be a great marketing tool that we now use on a daily basis to showcase virtual training to our clients and students. This has proven to be important and valuable in our overall sales approach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager was very attentive and responsive to our requests. It also helped that she was flexible with some of the changes that were imposed upon us by outside sources. Most of the time they were able to deliver within the required time frame set forth for the project. We felt they did their very best to respond to our needs in a timely basis.

What was your primary form of communication with Promoshin?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Promoshin had quick response times, was very professional, and their pricing was reasonable.

Are there any areas for improvement or something Promoshin could have done differently?

We are satisfied and would highly recommend.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a business services company

Describe what your company does in a single sentence.

We help companies hire top-performing salespeople with our sales assessment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Promoshin to accomplish?

• Create a mixed media video for our website

SOLUTION

How did you find Promoshin?

Online Search

Why did you select Promoshin over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of Promoshin’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a 60-second, mixed media, explainer video that could be embedded into our website to give visitors more information about our product. We wanted text overlays, motion graphics, background music and a strong voiceover.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We received a 60-second video that included all our requested variables in less than 8 weeks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Promoshin had a very detailed and organized process for video creation. We moved through each phase efficiently and as expected. They were very responsive to our edits and questions. Everything was completed in a timely manner.

What was your primary form of communication with Promoshin?

Email or Messaging App

What did you find most impressive or unique about this company?

How organized and efficient their process was, along with how competitive their pricing was.

Are there any areas for improvement or something Promoshin could have done differently?

We moved through a couple project managers during our short project. At least one switch was due to a staff member leaving so that is understandable but we weren't fully aware as to why the main contact changed so much. We ended up with an excellent manager so no complaints in the end.

BACKGROUND

Please describe your company and position.

I'm a director at a marketing and communications agency

Describe what your company does in a single sentence.

We are a full-service marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Promoshin to accomplish?

• We need an infographic to be produced.

SOLUTION

How did you find Promoshin?

Referral

Why did you select Promoshin over others?

• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

They made a 90-second 2D Infographic video for us. Key deliverables included:

• VO
• Storyboard
• Illustrations
• Animation
• sound design
• second language script
• One 16:9 video
• One 1:1 video
• One 9:16 video with and without subtitle versions
• A SRT file

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Value for money
• Project Manager was nice to work with
• We have everything that we expected and more

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager was extremely responsive given that we are in different countries but mostly I did not have to wait more than a day for a response. Sometimes within hours and on time, have a can-do attitude.

What was your primary form of communication with Promoshin?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Never said no and their pricing was extremely competitive with good outcome.

Are there any areas for improvement or something Promoshin could have done differently?

I wish they did not require everything paid upfront while the deposit payment of the project have already been settle. I found the later stage that the video with watermark a little unpleasant. Lucky that I hold the authority to make the payment or we will have to circle back to accounting, PO, cut check/wire.... Overall, a little hiccup but all nailed at the end.

BACKGROUND

Please describe your company and your position there.

I am the Creative Director at Mojave Advertising.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We were looking for production of a :15 second HELOC Ad for one of our Bank clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Promoshin for their experience and creative quality of similar looking spots that they've done in the past. Our existing video producer was consistently raising their fees and we needed to make a change.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

Working with Promoshin on a project like this is very easy from our point of view. They have an abundance of experience with these sorts of projects and it shows!

Who did you work with and what was the feedback process like?

Working with the team at Promoshin couldn't be simpler - their systems and processes make handling projects like this a breeze. Very automated, very organized and very responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed in a timely fashion, it was created in a way that matched our clients existing branding (which was essential) and our client was very happy with the results.

Describe their project management style, including communication tools and timeliness.

They have a very automated system, and very organized steps to follow. Some don't apply to every project, but they are there to create consistency. They were responsive, and every contact we had with them was pleasant and businesslike.

What did you find most impressive or unique about this company?

They were well-versed in the style we needed and at the time they were very reasonable from a cost perspective.

Are there any areas for improvement or something they could have done differently?

nope.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for a provider of micro e-paper displays based in Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We wanted to make a video using cartoon characters. We had an old video but wanted to update the script. We wanted to match the characters.

SOLUTION

How did you select this vendor and what were the deciding factors?

I worked with Promoshin when I was at a different company.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had a kick-off meeting and they set guidelines and expectations. They used software to manage the process and the revisions. They created Storyboards and once approved proceeded to develop the characters. They did a great job communicating to seek approvals and proceed to the next steps.

Who did you work with and what was the feedback process like?

We worked with Roxy. The Feedback process is effective. They used software to communicate changes and next steps.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We felt they did a good job matching the characters we used previously and working with our feedback.

Describe their project management style, including communication tools and timeliness.

The project manager was very effective and kept the project going. She provided feedback and was very timely with her responses.

What did you find most impressive or unique about this company?

They were very effective and managed the entire process effectively. There was no waste of time. We just hit the ball rolling. It was great to feel their commitment to having the project completed on time.

Are there any areas for improvement or something they could have done differently?

No. They were great.

BACKGROUND

Please describe your company and your position there.

I am the Content & Engagement Manager at a property technology company for commercial real estate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We need to create a leasing video for one of our clients that demonstrated the capabilities of our platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

I am so happy that we found Promoshin — they brought our vision to life and made it even better than I imagined. Promoshin had great examples that proved they had completed projects like our before. They were extremely communicative from the beginning and offered a high quality solution at a good value.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We already had a rough script in place from a previous video we had created years prior, so we kicked off with that and Promoshin did a great job translating the text into a visual.

Who did you work with and what was the feedback process like?

They helped us create a video for one of our clients (who can be very particular with what they want), and Promoshin handled all of our back and forth / edits like champs. I know how frustrating it can be to manage a project like this and I always felt like I was in great hands with Roxy! We had MANY changes, and I was even getting frustrated with the client, but Promoshin took them all in stride and was amazing throughout the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

N/A

Describe their project management style, including communication tools and timeliness.

Sometimes I almost felt that Promoshin was too communicative and I had to ask them to reach out for updates at a less frequent cadence. However, I appreciate their attentitiveness. Towards the end of the project they introduced a new project management tool that seems like it would be helpful, but we didn't get much experience with it since we were wrapping up the project.

What did you find most impressive or unique about this company?

They are eager, friendly, and always willing to go above and beyond. They are a great partner.

Are there any areas for improvement or something they could have done differently?

Determine a better cadence of communication from the beginning — proactively ask the client their preferred frequency.

BACKGROUND

Please describe your company and your position there.

We are a transportation dealer-distributor serving the education, government, public sector, commercial, and private fleet markets with a broad portfolio of passenger transportation solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We hired Promoshin for brand awareness and product promotion in an eye catching way that stood out from photo or standard video. We wanted to produce an animated video that could be watched again and again that would easily convey our message.

SOLUTION

How did you select this vendor and what were the deciding factors?

Satisfaction from previous projects brought us back to Promoshin.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We chose to have a 2D Animation video. The process was very easy. It started with a survey to get to know our company and the goal of our project. They even provided voice samples for us to choose who would narrate our video! Such a great process that clearly made us return to them again for a new project more than once.

Who did you work with and what was the feedback process like?

We worked with the production team, mainly Genevieve who always kept us up to date and got back to us quickly when we emailed requests for changes or ideas.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Brand awareness came from the recent 2D Animation video we requested. It provided a different way for customers to learn about our product and service.

Describe their project management style, including communication tools and timeliness.

The project management team was easy to communicate with and provided regular updates.

What did you find most impressive or unique about this company?

The ease of communication with the production team was impressive. We provided them with an outline of our ideas and they were able to create a script that we could easily review and request changes as needed.

Are there any areas for improvement or something they could have done differently?

Consistency on communications tool. We jumped from email to online forum that we had to sign up for (free).

BACKGROUND

Please describe your company and your position there.

Documentary Filmmaker

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

I needed animations to make some scientific information and data more easily understood.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose Promoshin because their portfolio had work similar to what I wanted and they were very helpful when we spoke on the phone.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We met over zoom to discuss my intentions for the video animations. I provided a script with ideas for the animations and the designers elaborated on that, coming up with great ideas to improve the basics. They developed the style, colors and built the animations.

Who did you work with and what was the feedback process like?

There was a team that changed depending on where we were in the process. It worked very well and my feedback was always incorporated into the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The video fits well in the film and provides the information we needed to convey. It hasn't been released yet.

Describe their project management style, including communication tools and timeliness.

Aside from the initial meeting on a video call, the communication was all done via email. This system is a little challenging as it was kept to a single email strand with 60 back and forth interactions. There were times I struggled to find a link in an earlier email due to the ever increasing length of the chain.

The people at Promoshin were very responsive to my feedback and always incorporated changes quickly. They did a great job and worked in a timely manner, given the complexity of the video I needed.

What did you find most impressive or unique about this company?

They impressed me with their timeliness. It was clear that they were working around the clock and my changes were always ready within a day or two.

Are there any areas for improvement or something they could have done differently?

My only suggestions would be a more concise system for communication, only because the super long email chain was challenging at times. It also seemed that the information I'd communicated in the initial meeting wasn't always passed to each of the teams working on the video, so I had to reiterate my intentions when a new group came to the project. These are both minor difficulties though and I was very happy overall.

BACKGROUND

Please describe your company and your position there.

Company is a very early stage startup in the performance management space. I'm the Head of Product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

We wanted a short introductory video to send to interested investors, alongside our pitch deck. The idea would be, if they were interested after 60 secs, they could then go into details/schedule a meeting with us.

SOLUTION

How did you select this vendor and what were the deciding factors?

This vendor had the best value prop - the price they charge is very reasonable and they had great reviews.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with a discovery meeting where we told the Promoshin rep about our startup. They then drafted a script for us that we revised for a few rounds. Then after we had approved the script they sent us preliminary visuals for a few lines of the script. Once we approved the art style they made the 1st draft of the video.

Who did you work with and what was the feedback process like?

We worked with the project managers, there were a couple given that they have employees all around the world. This is so they can respond to you at any time of day basically. Feedback process was super easy. They explain in their emails how they need the feedback in order to go back to the script writer, illustrators, animators, etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far we've gotten very positive feedback from investors we've shown the video to.

Describe their project management style, including communication tools and timeliness.

Everyone was very easy to communicate with, and they always responded in a timely manner. Almost a bit too quick to ask for updates (like over the weekend) but all-in-all it worked out well.

What did you find most impressive or unique about this company?

The script and visual cues they came up with were really, really good given that we told them "the way we describe our idea is still in the 'changing day-to-day' stage". They were able to keep up with us and adapt with us as we tweaked things. They were always so accomodating.

Are there any areas for improvement or something they could have done differently?

The only thing was asking for follow-ups over the weekend. It's a minor thing though.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Warren Academy, an online exploration platform for the mental health sector. We offer online courses (Warren Agility Courses) and premium coaching programs which are created to be mindful emersion experiences. Our transformative courses and programs are for the personal and professional skills development of health, mental health and 'Dis'-Ability service-users, clinicians, community, lived experience peer workers, and support workers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promoshin, and what were your goals?

I hired Promoshin to create an an animated video to use as an advertisement for the launch of Warren Academy's World Wide Warren (online courses platform). My goals were to create an original, bespoke video for the mental health sector, it's workforces, and communities that brings the Rabbit featured in the Warren Academy logo to life. Warren Academy needed to explain through narrative and visual metaphors the complexity, the experience of challenging journey's we have in the mental health system and depict historical Lived Experience/Survivor/Service-User movements through activism and change agency. An explainer video with a difference. The video needed to position something bold and new coming.

SOLUTION

How did you select this vendor and what were the deciding factors?

From the outset, Promoshin provided more options, services, payment plans and in the introductory meeting, they presented themselves not only professionally but presented with passion and enthusiasm for my business dreams. I'm someone who will select a product or service by taking into consideration how personalized the service might be i.e., I want myself and my business to be understood and tailored to. I chose Promoshin because of a sense of their collaboration with and commitment to my objectives. I also chose Promoshin because of the studio's ability to work fast should the need arise without compromising quality and detail.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

The animation production team took genuine interest in my creative vision and my business in general. The communication was particularly good. I was constantly given updates and the team ensured that any aspect that they had uncertainty with was promptly addresses through seeking clarification -including video meetings during which the team member diligently worked through each aspect with great interest.

I also appreciated Promoshin's team acknowledging my passion and efforts and appearing inspired by my goals and plans. I was glad I chose Promoshin because it did eventuate that I needed to make some changes towards the end of production which would cause my timeline to extend beyond a business target date, despite Promoshin estimating a reasonable delay/time-frame, to which I agreed, they were still able to deliver the video earlier than the re-scheduled date.

The end product was fantastic, high quality, exactly what I required. The entire process of working with Promoshin was excellent and is the reason I won’t go anywhere else for animation work.

Who did you work with and what was the feedback process like?

I mainly had contact with Lyka but also had contact with Katie, Ben, Roxy, Tarmin, Chloe, and Jonathan. The feedback process was detailed and diligently executed. Every member of the team that I worked with attentive, dedicated and professional. I couldn't speak more highly of all the staff I interacted with during my project with Promoshin.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I haven't completed or even neared half-way through my advertising campaign yet but feedback about my video from colleagues working in various different parts of the sector, has been phenomenally positive. My business is in it's soft launch phase so, this question is difficult to answer with any concrete results in stats and figures. I thoroughly believe though, that the video we've created will be a key part of the Warren Academy launch success. I know this because the roles that I work in within the sector are based on my level of knowledge of the sector's history, it's current educative/educational background, it's politics, it's potentials and it's current directions.

Describe their project management style, including communication tools and timeliness.

All communication tools and methods used were clear, simple, and user-friendly. I found the communication process to be superb and consistently so. The project management style and execution was systematic, accurate but also delivered with enthusiasm and interest. A powerful combination. Project management hinges on effective communication, Promoshin's management of my project was exactly the way I like but what I rarely receive through my work with so many organizations/bodies in Australia. Time-lines were as expected and also improved upon, i.e., early delivery in some cases, as mentioned in a previous comment.

What did you find most impressive or unique about this company?

All of the above. Most importantly their desire to make me happy and their clear enjoyment in working with me. I had communications from a manager that evidenced that I had been spoken well of in the team and I was offered things that made the experience even more enjoyable for me.

Are there any areas for improvement or something they could have done differently?

There was only one piece of communication that let it down a little at the end of the project. That was when I needed to ask for another invoice to be issued with some extra time to pay it. In general that was dealt with effectively and in a timely manner but one member who emailed me stated that the project could simply be placed on hold for a month if I wanted to add and pay for the source files. A reasonable suggestion but the issue was that my advertising launch date had already passed and I was under considerable pressure to attain the final video and start the advertising campaign.

When you're already late for a scheduled launch date that the business needs to achieve (through no errors and it was been an acceptable time delay and worth it to make changes and achieve the desired final result) you don't really want to wait a month for the product in order to purchase an additional one that you don't need in any hurry. Although the offer to use a pause period to enable me to purchase the source files later when I was able to is good customer focus in one aspect, I feel there was a loss of focus on a key detail of my project. The intended advertising launch date.

So, when I'm told that the project will go on hold for a month, it was clear that somewhere in the team when this solution was discussed, there was an oversight of my time pressures. It was easily fixed and as discussed I'm still happy with the experience as a whole. Considering I needed to make changes which could've considerably extended the team's work, I still got my video sooner than the amount of time estimated and we only went 2 weeks past my intended date. I simply supply this only criticism as feedback because I feel that Promoshin genuinely does want to know these things because they do, can, and will improve them.