Perpetual

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of a media company

Describe what your company does in a single sentence.

World’s most trusted global news service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual to accomplish?

• Advise us regarding an upcoming site redesign
• Help articulate the product requirements
• Conduct user interviews and surveys

SOLUTION

How did you find Perpetual?

internal referral

Why did you select Perpetual over others?

I had no say in selecting this vendor,N/A

How many teammates from Perpetual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted perpetual to help us elaborate a new design for our website. Delivrables were 1) An competitive analysis for our market, as well as user feedback 2) A capture of the internal stakeholder requirements 3) A proposed design based on the requirements & analysis 4) A delivery work plan for the team to start working on it

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with perpetual allowed us to save considerable time when putting the project together, and come up with a clear action plan for the team to work along.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Perpetual delivered on time and was very responsive even across different timezones.

What was your primary form of communication with Perpetual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very quick to get things setup and had a clear workflow to analyze our needs.

Are there any areas for improvement or something Perpetual could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m a self-employed watch dealer. I buy and sell collectible and vintage watches.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Perpetual?

I was trying to revamp my website, which wasn’t very functional.

SOLUTION

What was the scope of their involvement?

Perpetual redesigned my website’s front- and backend to make it more user-friendly, straightforward, and modern.

What was the team composition? 

We worked directly with 4–5 members of Perpetual’s team, including a couple of developers, a project manager, and a copywriter.

How did you come to work with Perpetual?

Someone referred Perpetual to me.

How much have you invested with them?

So far, we’ve spent around $25,000 with them.

What is the status of this engagement?

We started working together in October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Perpetual’s work is responsive, and they’re quick to solve any issue. Overall, they’ve been meeting our expectations with the website.

How did Perpetual perform from a project management standpoint?

Perpetual delivers on time.

What did you find most impressive about them?

Perpetual’s team is very efficient compared to other providers.

Are there any areas they could improve?

I don’t think there’s anything they could improve on.

BACKGROUND

Please describe your company and your position there.

I am the Brand Marketing Manager at a luxury hotel and lifestyle brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual, and what were your goals?

We were undergoing rapid expansion and needed help with an increasingly complex and always moving website structure. Our goal was to create a best in class customer facing website that created a seamless UX and on-brand customer interface.

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted vendors and found the right fit with a good reputation and expertise in what we wanted to achieve.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked closely upon kick off to communicate our desired outcome with the team. However as this is a very dynamic and ongoing project, we have regular weekly meetings where we discuss progress and key decisions. Alongside this we work with key project strategy documents and trackers to constantly review and work collaboratively on the process of making updates and additions to the site structure and design. The team regularly shares new design updates using Figma which is incredibly helpful for us to provide feedback before implementing any changes.

How many people from the vendor's team worked with you, and what were their positions?

5+ depending on the project/timeframe. From the development team to the website designers all were extremely helpful and professional to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We grew our site from 2 to 5 properties with 6 more opening soon. Perpetual were extremely helpful with assisting on a consistent look, feel and UX.

Describe their project management style, including communication tools and timeliness.

We do weekly standups with the team and have a group slack channel so communication is extremely fluid and efficient.

What did you find most impressive or unique about this company?

Their ability to communicate and be reactive to a very dynamic environment. They are extremely efficient and collaborative.

Are there any areas for improvement or something they could have done differently?

Not really - the Team is great!

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

Migrating section pages from legacy website to new website with multiple stakeholders involved including AdOps, Data, Development, Editorial, Marketing teams, Users and more.

SOLUTION

What was the scope of their involvement? 

Re-design of website section and sub-sections geared towards specific professional audience

What is the team composition? 

See above

How did you come to work with the vendor?

Agreed by other stakeholders in the company who introduced Perpetual at start of project

How much have you invested with them?

Confidential

What is the status of this engagement?

Completed

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Almost immediate jump in ad impressions up more than 180% after redesign launched, resulting from both increased traffic and engagement as well as improved ad layout 

How did the vendor perform from a project management standpoint?

From start to finish, the Perpetual team met (and exceeded) expectations

What did you find most impressive about them?

The collaboration, coordination, and creative design solutions were impressive.

Are there any areas they could improve?

I accept there’s always room for improvement, but honestly can’t think of any with Perpetual – the co-ordination couldn’t have been better and they felt like we were one and the same team.

BACKGROUND

Please describe your company and your position there.

Founder and CEO of Alto Neuroscience, a clinical stage biotechnology company focusing on precision psychiatry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual, and what were your goals?

Development of our website in the context of emergence from stealth.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Stand up the full website from scratch, including functionality, graphical style and design.

How many people from the vendor's team worked with you, and what were their positions?

4 people across multiple levels

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Achieved our target on a tight deadline with excellent results. Much to be proud of.

Describe their project management style, including communication tools and timeliness.

Highly responsive, thoughtful and creative. Use slack for rapid turnaround communication.

What did you find most impressive or unique about this company?

Delivered on what was promised on a tight timeline, but importantly over-delivered on most fronts. Highly responsive. An excellent partner

Are there any areas for improvement or something they could have done differently?

Did wonderful work.

BACKGROUND

Please describe your company and your position there.

CMO of a VR company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual, and what were your goals?

Website development

SOLUTION

How did you select this vendor and what were the deciding factors?

Looked at Clutch reviews

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

This was a multi month sprint.

How many resources from the vendor's team worked with you, and what were their positions?

We worked mainly with Amish

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're still working but we've gotten rave reviews! Amish and his team developed the site incredibly fast and with high fidelity to the design.

How effective was the workflow between your team and theirs?

Constant communication on Slack really helps

What did you find most impressive or unique about this company?

Amish works with our pace really well

Are there any areas for improvement or something they could have done differently?

I can't think of anything

BACKGROUND

Please describe your company and your position there.

Global Debt Registry is improving the effciency of the credit markets through better information management using Blockchain technology. I am the the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual?

Design of a new product.

What were your goals for this project?

Establish the core end to end workflow design & navigation architecture.

SOLUTION

How did you select this vendor?

Prior experience

Describe the project in detail.

Brainstorming and design on the fly around core use cases. Customer feedback and design iteration.

What was the team composition?

Perpetual CEO & Designer. GDR CEO and Product Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Beautiful working designs. A dozen or so screens the devekllpopers were able to easily pick up and implement.

How effective was the workflow between your team and theirs?

Good daily Zoom session, once a week f2f.

What did you find most impressive about this company?

I appreciated their responsiveness.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I'm a writer, director, and producer of animated films.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual?

I needed an outside vendor for web development.

What were your goals for this project?

I wanted more publicity for my work.

SOLUTION

How did you select this vendor?

They came across as professional in my interactions with them.

Describe the project and the services they provided in detail.

They built a functional website.

What was the team composition?

I didn't have any contact with the developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They successfully launched my new site.

How was project management arranged and how effective was it?

We communicated effectively throughout the project.

What did you find most impressive about this company?

I admired their professional style of work.

Are there any areas for improvement?

No, I can't think of anything.

BACKGROUND

Please describe your company and your position there.

I was one of the founders of a nonprofit effort called CellCentives, a mobile solution to disrupt the way tuberculosis treatments take place. It’s a system for TB drug education and regimen.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual?

Our concept won the MIT IDEAS Global Challenge and we needed to hire someone to develop the software.

What were your goals for this project?

Our goal was to build a proof of concept that was robust enough to conduct a study in the second largest chest hospital in Asia.

SOLUTION

How did you select this vendor?

We scouted around for vendors that could build a foolproof solution in a short period of time.

Describe the project in detail.

There were some challenging aspects to the application including a scheduler to remind separate patients about their medication and quantities, an SMS mechanism for sending the reminders, as well as a dashboard for administrators to manage patients and regimen schedules.

What was the team composition?

Amish Gandhi [Head of Product Development, Perpetual] took personal effort and did a lot of the heavy lifting.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ideas from the project are still going strong and are being carried forward in programs such as X out TB, which incorporates the core idea of cell phone minutes as incentives.

How effective was the workflow between your team and theirs?

The workflow was extremely effective; Amish was always at the other end of our phone calls.

What did you find most impressive about this company?

This is the agilest web development company I have worked with.

Are there any areas for improvement?

None that I can think of.