Part n Parcel

BACKGROUND

Please describe your company and position.

I am the Productin Manager of Detour Coffee Roasters

Describe what your company does in a single sentence.

Specialty coffee roaster providing freshly roasted coffee to B2B and E-Commerce customers across Canada. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Part n Parcel to accomplish?

• Reduce shipping costs
• Optimizing shipping & logistics
• Onboarding new carriers

SOLUTION

How did you find Part n Parcel?

Direct Outreach

Why did you select Part n Parcel over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Part n Parcel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Shipping & Logistics Overhaul: The goal was to stop the headache of managing multiple shipping services ourselves and unlock better cross-Canada shipping rates and service 
• Rate Auditing: Digging into what we were currently paying and finding where our current carriers were either too high cost, or too low service. 
• Carrier Consolidation: Moving us away from juggling many different carrier accounts and reps into one streamlined system.
• Integrating with Existing Tech: Ensuring new carriers and rate options work with our existing shipping platform, ShipStation 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initial analysis identified 11.7% savings. Ongoing optimization found 26% savings. 4 carrier partners configured across ground, express, and same-day tiers. Client calls savings 'impossible to beat' with shipping costs 'in a good place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management and timelime executions have been seamless. Our services were set up very quick and easy, and more importantly, Part n Parcel have been in constant contact regarding carriers to avoid any disruptions and delays that may ever occur. 
They are incredibly proactive, always looking for new ways to shave down our costs or improve our service levels without us even having to ask. Everything has been delivered right on schedule and the outcomes have exceeded what we expected. 

What was your primary form of communication with Part n Parcel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am constantly impressed by Part n Parcel. 

1. Cost reductions have been astounding
2. High knowledge of the industry 
3. Constant innovation, suggesting new carriers, rates, services 
4. Ongoing relationship, regular contact, not a "set it and forget it" company 
5. Excellent grasp of our business's needs 

Are there any areas for improvement or something Part n Parcel could have done differently?

I just wish I had started working with them sooner. 

BACKGROUND

Please describe your company and position.

 I am the General Manager of a food & beverage company 

Describe what your company does in a single sentence.

We are a food manufacturer. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Part n Parcel to accomplish?

• Build a national multi-carrier shipping program for a BC-based sourdough bread and pasta company. Our company needed carrier partnerships, rate optimization, and ongoing logistics management to ship from rural British Columbia to retail and direct customers across Canada

SOLUTION

How did you find Part n Parcel?

Referral

Why did you select Part n Parcel over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Part n Parcel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Part n Parcel provides comprehensive shipping and logistics support as part of our operational workflow. The scope of work includes onboarding and managing relationships with multiple courier service providers, integrating our e-commerce platform with ShipStation, and maintaining a streamlined fulfillment process.

Key deliverables include:

Setup and management of courier accounts
Integration of our e-commerce platform with ShipStation
Configuration of shipping workflows and automation
Ongoing logistics coordination and support
Optimization of fulfillment processes for efficiency and accuracy 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in several measurable improvements that demonstrate clear progress and success. Integration with ShipStation and multiple courier services significantly streamlined our fulfillment process, reducing manual data entry and order processing time by an estimated 30–50%.

Shipping accuracy improved through automation and standardized workflows, leading to fewer fulfillment errors and customer service issues. Access to multiple courier options enabled cost optimization, reducing average shipping costs per order while improving delivery time consistency. Ground shipping costs were reduced by over 50%

Additionally, the enhanced logistics infrastructure allowed us to scale operations more efficiently, increasing order capacity without a proportional increase in staffing. Overall, these outcomes contributed to faster order turnaround times, improved customer satisfaction, and stronger operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Part N Parcel has consistently demonstrated strong project management throughout our partnership. They are reliable and professional, and have consistently delivered on time. Their team is highly responsive, addressing questions and resolving issues quickly and efficiently whenever they arise.

Communication is always smooth and collaborative, making it easy to connect with their team. We feel confident reaching out to them for any shipping or logistics-related needs, knowing they will either have the answer or promptly find a solution. Their proactive approach and commitment to support have made them a dependable and valued partner.

What was your primary form of communication with Part n Parcel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Part N Parcel is their combination of hands-on support and technical expertise. They don’t just provide standard shipping services—they take the time to understand our business and actively help improve our logistics processes.

Their responsiveness and willingness to troubleshoot issues quickly sets them apart, as does their ability to integrate systems like ShipStation and coordinate across multiple courier partners. This level of service, along with their proactive approach and reliability, makes them a unique and highly valuable partner.

Are there any areas for improvement or something Part n Parcel could have done differently?

At this time, we have not identified any areas for improvement. Part N Parcel has consistently met and exceeded our expectations across all aspects of their service. Their responsiveness, professionalism, and ability to deliver effective solutions have made our experience highly positive, and we are very satisfied with the partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Dreamcrust, a food manufacturing company. We manufacture and sell keto-friendly, seed oil-free frozen pizzas high in protein and fiber. We offer both wholesale and direct-to-consumer online orders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Part n Parcel?

We needed better rates and partners for shipping frozen food for same-day delivery.

SOLUTION

What was the scope of their involvement?

Part n Parcel reaches out to all available carriers to negotiate the best prices for our needs. The team handles the entire carrier selection, booking, and portal setup process.

What is the team composition?

We work with 2–5 teammates from Part n Parcel.

How did you come to work with Part n Parcel?

Someone referred Part n Parcel to us. We chose them because their pricing fit our budget, they were a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in August 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten more margin on our products as the rates have gotten better. Our margins have gone from 30% up to 45%–50% today. Since our shipping rates have gotten better, we’ve been able to offer better bundles and pricing to customers, so we’ve seen an increase in volume. In the first month, we started at $8,000 in sales. Now, we do between $30,000–$50,000 a month.

How did Part n Parcel perform from a project management standpoint?

They always deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We’re impressed by how much they care. It’s as if they’re part of our business and want to succeed with us.

Are there any areas they could improve?

No, they truly work at the highest level of output.