# Palm Mind AI Palm Mind AI Reviews (6), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 4 connections joined Palm Mind AI's Network [Visit Website](https://palmmind.com/) [Get a Custom Proposal](https://clutch.co/profile/palm-mind-ai) **Empowering Enterprises with Agentic AI** Palm Mind is ISO 27001 certified and GDPR compliant-trusted by businesses globally to build secure, privacy-first Conversational AI agents. We deliver enterprise-grade Conversational and Agentic AI solutions designed to transform how businesses engage and drive operational efficiency across voice, chat and internal platforms. Palm Mind delivers fully customized AI solutions that go beyond automation, enabling 24/7 responsiveness, seamless integration and measurable business impact. With a distributed team and clients across the US, UK, Dubai and South Asia, we're committed to building AI that works at the speed of your business. ## Company Information - Minimum project size: $5,000+ - Hourly rate: $25 - $49 - Number of employees: 10 - 49 - 2 Locations: - Kathmandu, Nepal (Headquarters) - Kathmandu, Nepal - Founded in 2018 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 35% AI Agents - 35% Generative AI - 15% AI Development - 15% IT Staff Augmentation ### Focus Areas - Generative AI Focus: - 55% AI Speech Generation - 40% AI Text Generation - 5% AI Image Generation - AI Agent Purpose Focus: - 50% Customer Service AI Agents - 30% Sales & Lead Generation AI Agents - 20% Finance AI Agents - AI Technologies & Models: - 45% Open AI GPT-3 - 30% Hugging Face Bloom - 25% Open AI Dall-E 2 - AI Platform Integration Focus: - 40% Hubspot AI Integration - 30% Google Workspace AI Integration - 30% Salesforce AI Integration - AI Agent Development Focus: - 35% AI Agent Frameworks - 35% AI Agent Platforms & Builders - 30% Voice AI Agents - AI Expertise: - 30% Chatbots & Conversational AI - 30% Machine Learning - 20% Natural Language Processing - 10% AI Recommendation Systems - 10% Voice and Speech Recognition ### Industries - 100% Information technology ### Clients - 30% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Palm Mind AI offers competitive pricing that fits clients' budgets, delivering good value for cost. Projects typically involve 2-5 employees, with successful outcomes such as reduced costs and improved efficiency. Clients appreciate clear communication and timely deliverables, contributing to overall satisfaction. **Most Common Project Size**: Less than $10,000 based on 4 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - AI Development: Less than $10,000 based on 3 reviews - AI Agents: Less than $10,000 based on 2 reviews - API Development: $10,000 to $49,000 based on 1 review - Generative AI: Less than $10,000 based on 1 review - IT Staff Augmentation: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Palm Mind AI Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.7 - Cost: 4.7 - Willing to Refer: 4.7 ### Top Mentions - Timely (5 mentions) - Communicative (4 mentions) - Adaptable (1 mentions) - Collaborative (1 mentions) - Easy to work with (1 mentions) - Efficient (1 mentions) - Flexible (1 mentions) - Great project management (1 mentions) - Great team (1 mentions) - Transparent (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Strong Project Management Skills** Multiple clients praised Palm Mind AI for their organized project management, timely deliveries, and clear communication. Their milestone-based approach ensures projects stay on track and meet deadlines. **Seamless Collaboration and Communication** Clients appreciated Palm Mind AI's smooth and effortless communication and collaboration, highlighting their ability to understand and meet client requirements efficiently. **Areas for Process Improvement** Some clients suggested more upfront alignment on scope details and edge cases to reduce later iterations. This suggests potential for improving initial planning and documentation stages. **Efficient Cost Management** Clients reported significant cost savings, with one project being delivered at 40% lower cost. This indicates Palm Mind AI's ability to manage resources effectively and deliver cost-efficient solutions. **Impressive Business Acumen** The company's ability to translate business needs into practical technology solutions was highlighted as a unique strength, ensuring solutions fit the client's operational reality. **Quick Adaptability and Responsiveness** Clients noted Palm Mind AI's ability to quickly incorporate feedback and adapt to changes, ensuring project success without disrupting timelines. **Expertise in AI and ML Solutions** Palm Mind AI is recognized for their technical expertise in AI/ML, with successful implementations across various industries, including banking and customer service. **Limited Need for Improvement** While most feedback was positive, a few clients mentioned minor areas for improvement, such as more time for team training during handover and timely feedback incorporation. ### Palm Mind AI Reviews #### AI Development Staff Augmentation for Digital Solutions Co **The Project** - Services: AI Development, IT Staff Augmentation - Project size: Less than $10,000 - Project length: Feb. - Apr. 2025 **Project Summary**: Palm Mind AI provided AI/ML staff augmentation for a digital solutions company. The team was responsible for end-to-end feature development for the client's new platform's voice and chat AI modules. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Executive, Accore Labs - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 15, 2026 **Feedback Summary**: Thanks to Palm Mind AI's support, the client rolled out their system at a 40% lower cost in just two weeks. The team maintained clear communication, responded promptly to needs, and ensured seamless collaboration throughout the engagement. Palm Mind AI's understanding of the project stood out. ""The team made the entire process easy, and the work was delivered efficiently."" **BACKGROUND** Please describe your company and position.I'm an executive at Accore LabsDescribe what your company does in a single sentence.Delivers 360° digital solutions across mobile, web, GenAI and e-commerce platforms **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Palm Mind AI to accomplish?Enhance the SaaS platform development speed bTo accelerate product development through AI/ML staff augmentationy providing skilled AI/ML engineers through team augmentation. **SOLUTION** How did you find Palm Mind AI?Online SearchWhy did you select Palm Mind AI over others?Pricing fit our budgetHow many teammates from Palm Mind AI were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.End-to-end feature development for new platform’s voice + chat AI modules.Ensured platform scalability and stability. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We were able to roll out the system at 40% leaner cost, and we were able to roll it out in just 2 weeks.Describe their project management. Did they deliver items on time? How did they respond to your needs?They maintained clear communication, responded promptly to our needs, and ensured seamless collaboration with our team throughout the engagement.What was your primary form of communication with Palm Mind AI?Virtual MeetingWhat did you find most impressive or unique about this company?Communication was smooth and effortless. The developer clearly understood our requirements and delivered exactly what we were looking for.Are there any areas for improvement or something Palm Mind AI could have done differently?We have collaborated with many companies, but Palm Mind AI stands out for how comfortable and seamless the collaboration was. The team made the entire process easy, and the work was delivered efficiently, so we didn’t feel there was anything they needed to do differently. --- #### AI Development for BPO Company **The Project** - Services: AI Agents, AI Development - Project size: Confidential - Project length: June 2024 - Ongoing **Project Summary**: Palm Mind Technology Pvt. Ltd has developed an AI-powered omnichannel customer experience agent across chat and call channels for a BPO company. The team has also created an admin dashboard for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Kalash Services - Industry: Business services - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jan 8, 2026 **Feedback Summary**: With the new solution, the client has reduced call center workload for repetitive and first-level inquiries. The team follows a milestone-based delivery approach with clearly defined phases and timelines. They've also been responsive, flexible, and quick to incorporate feedback as needed. ""The team has demonstrated strong technical expertise, responsiveness, and flexibility throughout the project."" **BACKGROUND** Please describe your company and position.I am the Project Manager of Kalash ServicesDescribe what your company does in a single sentence.A BPO and contact center company providing inbound, outbound, and IT support services to local and international clients. We also provide Contact Center Solution and other software development services as well. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Palm Mind Technology Pvt. Ltd to accomplish?An AI-powered omnichannel CX agent across chat and call channels.AI call handling for inbound customer queries, including intent detection and routing.Admin dashboard for monitoring conversations, call activity, and Agent Analytics. **SOLUTION** How did you find Palm Mind Technology Pvt. Ltd?ReferralWhy did you select Palm Mind Technology Pvt. Ltd over others?Close to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from Palm Mind Technology Pvt. Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.1. An AI-powered omnichannel CX agent across chat and call channels2. AI call handling for inbound customer queries, including intent detection and routing3. Admin dashboard for monitoring conversations, call activity, and agent analytics. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Reduction in call center workload for repetitive and first-level inquiriesFaster response and handling times across both chat and voice channelsImproved consistency in customer responses and call handlingDescribe their project management. Did they deliver items on time? How did they respond to your needs?They followed a milestone-based delivery approach with clearly defined phases and timelines. Deliverables were completed on schedule, and the team was responsive throughout the engagement. Feedback was incorporated quickly, and adjustments were handled without disrupting the overall timeline. Communication was clear and consistent at every stage.What was your primary form of communication with Palm Mind Technology Pvt. Ltd?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The solution was not built as a generic chatbot or voice bot but was customized to function like a real CX employee, with clear escalation logic and flexibility for human agents to step in when needed.Are there any areas for improvement or something Palm Mind Technology Pvt. Ltd could have done differently?No major areas for improvement were identified during the engagement. The team has demonstrated strong technical expertise, responsiveness, and flexibility throughout the project. Any minor adjustments required were handled promptly and professionally, contributing to a smooth and successful delivery. --- #### AI Chatbot Development for Manufacturing Company **The Project** - Services: AI Agents, API Development - Project size: $10,000 to $49,999 - Project length: Jan. - May 2023 **Project Summary**: Palm Mind Technology Pvt. Ltd developed a chatbot for a manufacturing company. The team integrated AI into the chatbot and worked on the intelligence of the tool. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CIO, Manufacturing Company - Industry: Manufacturing - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Jan 7, 2026 **Feedback Summary**: Palm Mind Technology Pvt. Ltd successfully integrated the chatbot into the client's system. The team was seamless to work with — they were responsive to the client's needs, open to feedback, and quick to adapt. Also, their ability to understand the business context was key to the project's success. ""They didn’t push tools or trends; they focused on understanding the problem first."" **BACKGROUND** Please describe your company and position.I am the CIO of a manufacturing company Describe what your company does in a single sentence.Everything, we are conglomerate **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Palm Mind Technology Pvt. Ltd to accomplish?Agentic AI **SOLUTION** How did you find Palm Mind Technology Pvt. Ltd?ReferralWhy did you select Palm Mind Technology Pvt. Ltd over others?Close to my geographic locationPricing fit our budgetHow many teammates from Palm Mind Technology Pvt. Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.chatbot, intelligence **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?chatbot, integration Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was structured and dependable. Milestones were clearly defined, communication was consistent, and deliverables were tracked against agreed timelines.Items were delivered on time, and when adjustments were required, they were communicated early with practical alternatives rather than last-minute surprises.They were responsive to our needs, open to feedback, and quick to adapt without losing focus on the overall objectives. Overall, the engagement felt disciplined and outcome-driven.What was your primary form of communication with Palm Mind Technology Pvt. Ltd?Email or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about Palmmind Technologies was their ability to translate business context into practical technology decisions. They didn’t push tools or trends; they focused on understanding the problem first and designing solutions that fit the operating reality.Their approach was disciplined and thoughtful, with clear ownership, strong follow-through, and an emphasis on long-term maintainability rather than quick fixes. That combination of clarity, accountability, and restraint is rare and genuinely impressive.Are there any areas for improvement or something Palm Mind Technology Pvt. Ltd could have done differently?As with any engagement, there were areas where things could be refined further. In a few instances, more upfront alignment on scope details and edge cases would have helped reduce minor iterations later in the project.That said, the team was receptive to feedback and adjusted quickly when clarifications were needed. With slightly more front-loaded planning and documentation in the early stages, the overall execution could be made even smoother. --- #### AI Development Services for B2B Hospitality Procurement Co **The Project** - Services: AI Development - Project size: Less than $10,000 - Project length: July - Nov. 2025 **Project Summary**: Palm Mind AI provided AI development services for a B2B hospitality procurement company. The team was responsible for implementing AI search queries and responses, analytics, and dashboard features. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Purchasync - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 15, 2026 **Feedback Summary**: Palm Mind AI developed the client's desired AI solutions. The team demonstrated effective project management and teamwork, enabling them to meet all project milestones on time during the engagement. Palm Mind AI's diverse technical expertise and business acumen were hallmarks of their work. ""They were efficient on keeping updated, follow through with deadline, and adapt when needed."" **BACKGROUND** Please describe your company and position.I am the Founder & CEO of PurchasyncDescribe what your company does in a single sentence.A B2B platform that connects hospitality businesses with suppliers and service providers for streamlined procurement **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Palm Mind AI to accomplish?Implement AI features and solutions **SOLUTION** How did you find Palm Mind AI?ReferralWhy did you select Palm Mind AI over others?Referred to meHow many teammates from Palm Mind AI were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.AI search queries and responses, and general platform supportProvide platform and vensors information Integration with xisting platform workflows and internal systemsAI Analytics & dashboards **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We had initial development of AI solutions for our need. - Query responses  - Vendor informationsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Well organzied, great teamwork and project management enabling to stay on schedule to meet milestones set. They were efficient on keeping updated, follow through with deadline, and adapt when needed.What was your primary form of communication with Palm Mind AI?Virtual MeetingWhat did you find most impressive or unique about this company?Great combination of different technical expertese, strong business accuman and eager to deliver consistent value. Are there any areas for improvement or something Palm Mind AI could have done differently?Develop and roll out AI-native solutions. --- #### Omnichannel Customer Support for Bank **The Project** - Services: AI Agents, AI Development, Generative AI - Project size: Confidential - Project length: Jan. - Apr. 2022 **Project Summary**: Palm Mind AI implemented AI-powered omnichannel customer support across digital channels for a bank. The team automated FAQs, service requests, and routine customer inquiries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Manager Customer Care Center, LaxmiSunrise Bank - Industry: Banks - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jan 9, 2026 **Feedback Summary**: Thanks to Palm Mind AI, the client experienced improved response times, seamless omnichannel customer engagement, and report analytics. The team followed a milestone-based approach and completed all the deliverables on time. Their transparent communication stood out. ""The deliverables were completed on time."" **BACKGROUND** Please describe your company and position.I am the Manager Customer Care Center of LaxmiSunrise BankDescribe what your company does in a single sentence.We are A class Bank and financial institution. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Palm Mind AI to accomplish?We hired Palm Mind to enable an AI-powered omnichannel customer experience, ensuring faster responses, consistent support across channels, and improved customer engagement through chatbot and social sites integration. **SOLUTION** How did you find Palm Mind AI?Online SearchReferralWhy did you select Palm Mind AI over others?High ratingsClose to my geographic locationPricing fit our budgetCompany values alignedHow many teammates from Palm Mind AI were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Implement AI-powered omnichannel customer support across digital channels2. Enable consistent, real-time customer interactions for banking services3. Automate FAQs, service requests, and routine customer inquiries4. Provide centralized monitoring, reports analytics and ongoing optimization. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Improved response times, seamless omnichannel customer engagement, report analytics.Describe their project management. Did they deliver items on time? How did they respond to your needs?For us they followed milestone-based approach. Each milestone includes clear objectives, detailed notes, and regular updates that remain accessible for our team. The deliverables were completed on time.What was your primary form of communication with Palm Mind AI?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Helped us smoothly transition from RASA based to LLM-based, transparent communication which meets our customer expectations.Are there any areas for improvement or something Palm Mind AI could have done differently?A bit more time for team training during the handover, work upon the feedbacks timely. --- #### System Development for Bank **The Project** - Services: AI Agents, AI Development, Generative AI - Project size: Less than $10,000 - Project length: Sep. - Dec. 2024 **Project Summary**: Palm Mind AI developed a system for internal automation across 14 departments of a bank, tailored to workflows. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Department Head, Kamana Sewa Bikas Bank Limited - Industry: Financial services - Client size: 1,001-5,000 Employees - Review Type: Online Review **The Review** — Jan 8, 2026 **Feedback Summary**: The system reduced manual effort, improved information access across departments, and accelerated internal processes. Palm Mind AI demonstrated excellent project management, consistently delivered solutions on time, adapted quickly to requirements, and communicated clearly. "“They delivered exactly as promised.”" **BACKGROUND** Please describe your company and position.I am a department head at Kamana Sewa Bikas Bank LimitedDescribe what your company does in a single sentence.Provide banking and financial services to individuals and businesses across Nepal, focusing on accessible and efficient financial solutions. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Palm Mind Technology Pvt. Ltd to accomplish?To develop employee agents for multiple departments for the automation and operational efficiency on internal applications and processes. **SOLUTION** How did you find Palm Mind Technology Pvt. Ltd?Online SearchReferralWhy did you select Palm Mind Technology Pvt. Ltd over others?Close to my geographic locationPricing fit our budgetGreat culture fitHow many teammates from Palm Mind Technology Pvt. Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Implemented system for internal automation across 14 departments of the organization, tailored to workflows. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The internal agent reduced manual effort, improved information access across departments, and accelerated internal processes.Describe their project management. Did they deliver items on time? How did they respond to your needs?They demonstrated excellent project management, consistently delivering solutions on time, adapting quickly to our requirements, and maintaining clear communication throughout the engagementWhat was your primary form of communication with Palm Mind Technology Pvt. Ltd?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their deep understanding of our processes and ability to translate them into effective automation sets them apart as a reliable and innovative partnerAre there any areas for improvement or something Palm Mind Technology Pvt. Ltd could have done differently?They delivered exactly as promised, met all objectives, and proved to be a dependable partner throughout the project. --- ## Packages ## About the Team ### Our Story Palm Mind Technology is an end-to-end GenAI partner helping businesses design, deploy, and scale custom AI solutions 3× faster and at 40% lower cost. With 300+ AI projects across 10+ industries and 8 countries, we build AI agents, chatbots, voice AI, and automation systems that drive measurable results—improving CX, reducing operational workload, and enabling scalable, secure AI adoption. ### What Sets Us Apart - Proven AI Delivery at Scale: 300+ AI projects delivered across 10+ industries and 8 countries, with consistent results—3× faster rollout and 40% lower cost. - End-to-End GenAI Expertise: From LLM architecture and custom AI agents to deployment, monitoring, and optimization—everything built in-house. - Business-First AI Solutions: We design AI systems around real business outcomes, not demos—driving measurable impact in CX, automation, and operational efficiency. ### Quick Facts - 7 years in business ### Commonly Asked Questions **What is your success rate?** 100% job success rate. Guaranteed with Upwork Batch. **What is your turnaround time?** Starts from 7 days and depends completely on the project requirement. **Do you comply with relevant regulations?** We guarantee security with ISO 27001 certification. We are also proud to adhere with NDA. ## Locations (2) ### Kathmandu, Nepal (Headquarters) - Banasthali, Kathamandu - Kathmandu 44600 - Nepal - 21 - 30 employees - Phone: 977-9851201865 ### Kathmandu, Nepal - Banasthali, Kathamandu - Kathmandu 44600 - Nepal - 21 - 30 employees - Phone: 977-9851201865 ## Connections - Abiral Shrestha (Kalash Services Pvt. Ltd.) - Sangeeta Lama (Laxmi Sunrise Bank) - Krishna Tiwari (Palm Mind AI) - Rajkumar Dhakal (Purchasync) ## Contact Palm Mind AI [Send a message](https://clutch.co/profile/palm-mind-ai)