Palm Mind AI

BACKGROUND

Please describe your company and position.

I am the Project Manager of Kalash Services

Describe what your company does in a single sentence.

A BPO and contact center company providing inbound, outbound, and IT support services to local and international clients. We also provide Contact Center Solution and other software development services as well.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palm Mind Technology Pvt. Ltd to accomplish?

• An AI-powered omnichannel CX agent across chat and call channels.
• AI call handling for inbound customer queries, including intent detection and routing.
• Admin dashboard for monitoring conversations, call activity, and Agent Analytics.

SOLUTION

How did you find Palm Mind Technology Pvt. Ltd?

Referral

Why did you select Palm Mind Technology Pvt. Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Palm Mind Technology Pvt. Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. An AI-powered omnichannel CX agent across chat and call channels
2. AI call handling for inbound customer queries, including intent detection and routing
3. Admin dashboard for monitoring conversations, call activity, and agent analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in call center workload for repetitive and first-level inquiries
Faster response and handling times across both chat and voice channels
Improved consistency in customer responses and call handling

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They followed a milestone-based delivery approach with clearly defined phases and timelines. Deliverables were completed on schedule, and the team was responsive throughout the engagement. Feedback was incorporated quickly, and adjustments were handled without disrupting the overall timeline. Communication was clear and consistent at every stage.

What was your primary form of communication with Palm Mind Technology Pvt. Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The solution was not built as a generic chatbot or voice bot but was customized to function like a real CX employee, with clear escalation logic and flexibility for human agents to step in when needed.

Are there any areas for improvement or something Palm Mind Technology Pvt. Ltd could have done differently?

No major areas for improvement were identified during the engagement. The team has demonstrated strong technical expertise, responsiveness, and flexibility throughout the project. Any minor adjustments required were handled promptly and professionally, contributing to a smooth and successful delivery.

BACKGROUND

Please describe your company and position.

I am the CIO of a manufacturing company 

Describe what your company does in a single sentence.

Everything, we are conglomerate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palm Mind Technology Pvt. Ltd to accomplish?

• Agentic AI

SOLUTION

How did you find Palm Mind Technology Pvt. Ltd?

Referral

Why did you select Palm Mind Technology Pvt. Ltd over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Palm Mind Technology Pvt. Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

chatbot, intelligence

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

chatbot, integration 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and dependable. Milestones were clearly defined, communication was consistent, and deliverables were tracked against agreed timelines.

Items were delivered on time, and when adjustments were required, they were communicated early with practical alternatives rather than last-minute surprises.

They were responsive to our needs, open to feedback, and quick to adapt without losing focus on the overall objectives. Overall, the engagement felt disciplined and outcome-driven.

What was your primary form of communication with Palm Mind Technology Pvt. Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Palmmind Technologies was their ability to translate business context into practical technology decisions. They didn’t push tools or trends; they focused on understanding the problem first and designing solutions that fit the operating reality.

Their approach was disciplined and thoughtful, with clear ownership, strong follow-through, and an emphasis on long-term maintainability rather than quick fixes. That combination of clarity, accountability, and restraint is rare and genuinely impressive.

Are there any areas for improvement or something Palm Mind Technology Pvt. Ltd could have done differently?

As with any engagement, there were areas where things could be refined further. In a few instances, more upfront alignment on scope details and edge cases would have helped reduce minor iterations later in the project.

That said, the team was receptive to feedback and adjusted quickly when clarifications were needed. With slightly more front-loaded planning and documentation in the early stages, the overall execution could be made even smoother.

BACKGROUND

Please describe your company and position.

I am the Manager Customer Care Center of LaxmiSunrise Bank

Describe what your company does in a single sentence.

We are A class Bank and financial institution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palm Mind AI to accomplish?

• We hired Palm Mind to enable an AI-powered omnichannel customer experience, ensuring faster responses, consistent support across channels, and improved customer engagement through chatbot and social sites integration.

SOLUTION

How did you find Palm Mind AI?

• Online Search
• Referral

Why did you select Palm Mind AI over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Palm Mind AI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implement AI-powered omnichannel customer support across digital channels

2. Enable consistent, real-time customer interactions for banking services

3. Automate FAQs, service requests, and routine customer inquiries

4. Provide centralized monitoring, reports analytics and ongoing optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved response times, seamless omnichannel customer engagement, report analytics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For us they followed milestone-based approach. Each milestone includes clear objectives, detailed notes, and regular updates that remain accessible for our team. The deliverables were completed on time.

What was your primary form of communication with Palm Mind AI?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Helped us smoothly transition from RASA based to LLM-based, transparent communication which meets our customer expectations.

Are there any areas for improvement or something Palm Mind AI could have done differently?

A bit more time for team training during the handover, work upon the feedbacks timely.

BACKGROUND

Please describe your company and position.

I am a department head at Kamana Sewa Bikas Bank Limited

Describe what your company does in a single sentence.

Provide banking and financial services to individuals and businesses across Nepal, focusing on accessible and efficient financial solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palm Mind Technology Pvt. Ltd to accomplish?

• To develop employee agents for multiple departments for the automation and operational efficiency on internal applications and processes.

SOLUTION

How did you find Palm Mind Technology Pvt. Ltd?

• Online Search
• Referral

Why did you select Palm Mind Technology Pvt. Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Palm Mind Technology Pvt. Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implemented system for internal automation across 14 departments of the organization, tailored to workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The internal agent reduced manual effort, improved information access across departments, and accelerated internal processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated excellent project management, consistently delivering solutions on time, adapting quickly to our requirements, and maintaining clear communication throughout the engagement

What was your primary form of communication with Palm Mind Technology Pvt. Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of our processes and ability to translate them into effective automation sets them apart as a reliable and innovative partner

Are there any areas for improvement or something Palm Mind Technology Pvt. Ltd could have done differently?

They delivered exactly as promised, met all objectives, and proved to be a dependable partner throughout the project.