Pakistan Online Sales Solutions

BACKGROUND

Please describe your company and position.

I am the Sales Executive of The Soft Code Labs

Describe what your company does in a single sentence.

We provide tailored software solutions that empower businesses to optimize operations, enhance efficiency, and drive sustainable growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pakistan Online Sales Solutions to accomplish?

• We hired Pakistan Online Sales Solutions to design and implement customized software solutions that streamline our business operations, improve sales processes, and enhance customer engagement

SOLUTION

How did you find Pakistan Online Sales Solutions?

• Online Search
• Referral

Why did you select Pakistan Online Sales Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Pakistan Online Sales Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope covered the complete design and implementation of a Point of Sale (POS) solution to streamline our sales and inventory processes. The team managed everything from requirements gathering and system design to development, testing, and deployment. Key deliverables included: A fully functional POS system with user-friendly interface for billing and checkoutReal-time inventory management with automated stock updatesIntegration with payment gateways for seamless transactionsReporting and analytics features for sales and inventory trackingUser training and post-deployment support to ensure smooth adoption

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The POS solution significantly improved our operations. After implementation, we experienced:

A 30–40% reduction in checkout time, resulting in faster customer service
Real-time inventory accuracy improved to nearly 100%, minimizing stock discrepancies
Sales reporting and insights available instantly, saving hours of manual data compilation
Error rate in billing reduced due to automation and integrated payment processing
Increased staff productivity, as routine tasks were streamlined and simplified
Overall, the system enhanced customer satisfaction, optimized our sales process, and provided management with better visibility for decision-making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated excellent project management throughout the engagement. They delivered milestones on time and kept us updated at every stage of the process. Communication was smooth and transparent, with regular progress meetings and quick responses to our queries. They were proactive in addressing challenges and flexible in accommodating changes to our requirements. Overall, they managed the project efficiently and ensured we were comfortable with every step of the delivery.

What was your primary form of communication with Pakistan Online Sales Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was their deep understanding of our business needs and their ability to translate those into a practical POS solution. They didn’t just deliver software — they provided insights and recommendations that added real value. Their responsiveness, attention to detail, and commitment to quality made them stand out. Unlike many vendors, they truly acted as a partner, ensuring the solution was tailored to our operations and easy for our team to adopt.

Are there any areas for improvement or something Pakistan Online Sales Solutions could have done differently?

Overall, the experience was very positive. If there is one area for improvement, it would be enhancing documentation and training materials so that our team could become even more self-sufficient after implementation. Additionally, more detailed onboarding resources or user guides would have been helpful. That said, whenever we had questions, their team was quick to respond and provide support, which minimized any challenges.