Optimum-Web

BACKGROUND

I am the Head of Technology of Graylark Technologies Limited

Graylark Technologies builds a multi-tenant SaaS platform for labour relations and works council management, used by enterprises across Europe.

OPPORTUNITY / CHALLENGE

• multi-tenant isolation assessment of a B2B SaaS platform
• External web application penetration test

SOLUTION

Online Search

• Pricing fit our budget
• Good value for cost

2-5 Employees

Optimum scoped and ran an external web application penetration test against two dedicated test tenants, covering authentication, session handling, access control between roles, and isolation between tenants. The engagement ran through remediation and verification rather than stopping at the report. We fixed, they re-tested, and they issued a final verification report attributing each verdict to the specific build it was measured on. They then provided an attestation letter written for onward sharing with our own customers, which is what we actually needed.

RESULTS & FEEDBACK

Everything the test surfaced has been remediated and independently re-verified by Optimum against the build actually running in production, and we now have an attestation letter we can put straight in front of a customer's security team. The more durable impact was on how we test ourselves. Our application answers a refused request with HTTP 200 and an error field, which had misled our own automated tooling into recording passes it should not have. Optimum never rested a verdict on a status code. Every state-changing result was confirmed by reading the record back from a separate session on a different account. We rebuilt parts of our own regression suite around that principle after reading their methodology.

Exceptionally. Dates were agreed in writing and then met. When we asked for two corrections to the final report, both came back inside a day. Responses through the engagement were quick and specific, and when a schedule change was needed it was handled through a signed addendum rather than an email and a shrug. They also went well beyond the brief. Our remediation ran to more rounds than either of us had planned, and they stayed with it to the end rather than treating the original report as the finish line. They were still as engaged on the final round as on the first day.

Email or Messaging App

The intellectual honesty of the reporting, which is rarer than it should be. They ran a positive control alongside every negative result, in the same session, to show the instrument would have caught the positive case. They stated in writing what each verdict did not cover rather than letting the scope be inferred. They documented what their own testing had left behind on our systems. One small example says it best. We gave them evidence of a pinned runtime version and a checksum. Rather than accept it, they verified the checksum against the vendor themselves, recorded that check as its own evidence, and then stated plainly in the report that the verdict rested on supplied evidence and not on a measurement of their own. None of that makes their report look better. All of it makes it usable in front of somebody else's security team, which is the whole reason we bought it.

No. This is the best penetration testing engagement we have run, and the final report is the best deliverable of its kind we have received from anyone. They quoted a fixed price and held to it. They agreed dates and met them. They stayed with us through remediation and re-verification rather than handing over a report and moving on. Every correction we asked for came back inside a day. When the work ran longer than either of us had planned, they stayed with it and finished the job properly. I would use them again without hesitation, and I have already recommended them to others.

BACKGROUND

Please describe your company and position.

I am the Director of 7Developers

Describe what your company does in a single sentence.

We are software development company (web, desktop and mobile development).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Optimum-Web to accomplish?
Web Development

SOLUTION

How did you find Optimum-Web?

• Online Search
• Other

Why did you select Optimum-Web over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Optimum-Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web CRM portal was designed to collect, analyze, and report on user experiences, providing valuable insights to enhance customer satisfaction and drive business growth. This advanced platform integrates seamlessly with various touchpoints, ensuring comprehensive data collection and detailed reporting. Also web portal is supposed for document exchange and user access restrictions.

Additional features:

• Automate data collection and reporting processes, reducing manual effort and increasing operational efficiency.
• Store all documents in a centralized, secure repository that is easily accessible to authorized users.
• Capture user experiences in real-time to address issues promptly and improve customer satisfaction.
• Set granular access permissions to control who can view, edit, or share specific documents.
• Implement role-based access controls to limit document access based on user roles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project aimed to increase customer satisfaction within six months, and we achieved increase. Final users of site feedback indicated a 90% satisfaction rate with the project's outcomes. Compared to the previous year, user engagement increased by 40%, surpassing our target of a 25% increase.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was really great - we successfully completed 95% of the planned tasks within the project timeline, exceeding our initial target of 90%.

What was your primary form of communication with Optimum-Web?

In-Person Meeting

What did you find most impressive or unique about this company?

The company's commitment to delivering high-quality work is truly impressive. Their attention to detail and dedication to excellence set them apart from other firms. The company's ability to provide personalized solutions tailored to our specific needs was unique. They took the time to understand our business and deliver customized strategies. Their communication skills and transparency throughout the project were exceptional. We were always kept in the loop and felt like true partners in the process.

Are there any areas for improvement or something Optimum-Web could have done differently?

No, I think everything was like we planned and discussed.

BACKGROUND

Introduce your business and what you do there.

I’m the chief software developer of PaperLess Innovation Limited, an IT company. We provide automated document management and invoice processing solutions, integrating with major accounting software to streamline and secure the handling, approval, and retrieval of accounting documents for increased efficiency and reduced manual data entry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Optimum-Web?

We needed help with penetration testing.

SOLUTION

What was the scope of their involvement?

Optimum-Web provided us with black box penetration testing. The team also provided us with a report and documentation as part of the testing.

What is the team composition?

We worked with 2–5 teammates from Optimum-Web.

How did you come to work with Optimum-Web?

We found them through an online search. We chose them because they had high ratings and offered good value for the cost.

What is the status of this engagement?

We worked together from May–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Optimum-Web's initial report identified a number of vulnerabilities, which we've progressively fixed and tested until there were none left. The report included detailed information about the vulnerabilities' severity, including series and best practices. It took us approximately a week to tackle them all. The team also provided follow-up testing and verification after we addressed the vulnerabilities.

How did Optimum-Web perform from a project management standpoint?

Optimum-Web delivered on time and was very efficient. We communicated via email and messaging apps.

What did you find most impressive about them?

The whole process was very efficient. The documentation was filled with details and recommendations. Moreover, their response time was nearly immediate.

Are there any areas they could improve?

There's nothing they could have improved.

BACKGROUND

Please describe your company and position.

I am an executive at Leading Logics

Describe what your company does in a single sentence.

Software Company specialize in web and application development, business intelligence and business consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Optimum-Web to accomplish?

• To create a automobile business directory site.
• Adding Agents and Users dashboards, comparison between vehicles
• Sync the data from CSV, IP security, Eye-Catchiness and software scalability for future evolvement

SOLUTION

How did you find Optimum-Web?

• Online Search
• Referral
• Clutch Site

Why did you select Optimum-Web over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Optimum-Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was highly complex as it is the system where listing of super cars enlisted and people can select their desired custom plans to decorate their dream car and a sample shown to them.

Also work as an affiliate marketplace of cars where new and old cars are sold, bought, and insured to keep out from bad luck. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcome of the project is way beyond to our expectations as it works so awesome, a sleek in design, and kills the user's boredom. 

After launching people interact and we get 14M traffic on our site which is awesome. So far, 100% satisfied by the Optimum Web talent, the owner is sweet to talk to and always be in front of me whenever needed. 

With the project, I got a trustworthy partner who actually works like crazy ninja turtles.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their Project management is WoW! as all the deadlines work done before expectations and the day-to-day acknowledgment and followups actually let me know about the current scenario. Whenever a bug pops out they simply mention that and I really respect their honors, however, they also can use puzzle words but things were always clearly visible and it felt like I was seeing them from a window.

What was your primary form of communication with Optimum-Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The talent was a brain readers, so motivated, down to earth, and highly skilled. Whenever I talked about changing the scenarios to work with the best thing everyone placed their insightful thoughts to me, Then the deliverability was like we discussed and imagined, that thing really made me in shock.

Are there any areas for improvement or something Optimum-Web could have done differently?

Optimum should focus on some detailing areas and should improve the cybersecurity department, implement new tactices.