NineTwoThree AI Studio

BACKGROUND

Please describe your company and your position there.

Umbrella Financial Services is a global financial services technology company. I'm Kevin Murphy, Founder, and President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 923 Digital, LLC?

Create the perfect client communication hub by combining document storage with secure online client accounts.

SOLUTION

How did you select this vendor?

Umbrella has worked with 923 Digital and its staff for many years on several successful projects. They are always professional, innovative and attentive to our needs, which has made for a great long-term relationship.

Describe the project and the services they provided in detail.

To create comprehensive, cloud-based software that lets tax preparers run their tax practice more collaboratively than ever. Its intuitive interface and direct integration with professional tax software, allows your staff to work closely with clients, making it easy to collect and share files securely.

What was the team composition?

We are always provided with the best of services. Both Andrew and Pavel are always involved, but we are also assigned a dedicated project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was created successfully. This has been an on-going project.

How was project management arranged and how effective was it?

The project manager that we were assigned was easy to communicate with and provided us frequent updates. We connected weekly and used Monday.com to communicate.

What did you find most impressive about this company?

I'm always impressed with the knowledge, professionalism, skill, and communication that 923 Digital provides. We appreciate how easy it is to work with the team at 923 Digital.

Are there any areas for improvement?

Everything can always be done faster, but we were very satisfied with their work every step of the way. In the end, quality is more important than speed and we ended up with an amazing product.

BACKGROUND

Please describe your company and position.

I am the VP and COO of Vermont Student Assistance Corporation

Describe what your company does in a single sentence.

State=wide non-profit that provides access, counseling, grants, Scholarships and Loans to students and Adults, especially those who would be 1st generation students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree AI Studio to accomplish?

• Create and Innovative Financial Aid Award letter translation and comparison tool
• Create a form/Marketplace for non-profit lenders with the above.

SOLUTION

How did you find NineTwoThree AI Studio?

Online Search

Why did you select NineTwoThree AI Studio over others?

• High ratings
• Good value for cost

How many teammates from NineTwoThree AI Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working App  Award Advisor, Machine Learning, Lender Portal, Super Admin Portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes is still pending but will be usage by Students and adoption by non-profit lenders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PM was amazing.  They were on top of everything and kept the project moving very quickly.  Becuase we worked quickly on our end, our project actual came in early.  the PM enabled that.

What was your primary form of communication with NineTwoThree AI Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every area we dealt with was of the highest quality.

Are there any areas for improvement or something NineTwoThree AI Studio could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Head of Engineering of a wine and spirits retailer.

Describe what your company does in a single sentence.

A fine wines and spirits retailer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree AI Studio to accomplish?

• Use AI to easy the manual burden for a number of our internal processes

SOLUTION

How did you find NineTwoThree AI Studio?

Referral

Why did you select NineTwoThree AI Studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from NineTwoThree AI Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nine Two Three developed several backend APIs to automate some of our previously-manual human workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've dramatically increased throughput and reduce manual errors for a number of our business-critical workflows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nine Two Three led weekly check-in meetings where we reviewed work and aligned on future goals.

What was your primary form of communication with NineTwoThree AI Studio?

Virtual Meeting

What did you find most impressive or unique about this company?

The Nine Two Three team immediately grasped our business and understood our goals for this project and were able to distill those requirements into concrete product deliverables.

Are there any areas for improvement or something NineTwoThree AI Studio could have done differently?

No notes. My experience working with them was wholly positive.

BACKGROUND

Please describe your company and position.

I am the CTO of Life Detection Technology

Describe what your company does in a single sentence.

We develop digital health medical devices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree AI Studio to accomplish?

• Develop AI based algorithm to detect onset of a specific medical event
• Develop portal and associated infrastructure for clinician use

SOLUTION

How did you find NineTwoThree AI Studio?

Referral

Why did you select NineTwoThree AI Studio over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from NineTwoThree AI Studio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of AI algorithm to detect onset of a particular medical condition Development of web-based portal to provide alerts and information to clinician.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met project requirements on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent delivery and excellent communication with both program management and developers throughput the duration of the project.

What was your primary form of communication with NineTwoThree AI Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Excellent communication and ability to flex to meet sometimes changing product requirements

Are there any areas for improvement or something NineTwoThree AI Studio could have done differently?

This is a team that is focused and has excellent internal processes.

BACKGROUND

Please describe your company and position.

 I am the Founder and CTO of a software company 

Describe what your company does in a single sentence.

Climate data analytics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Build great looking UI/UX surrounding our visualized data
• Set up scaleable backend
• Build robust anomaly detection engine

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

923 helped develop custom software based on our proprietary formulas and scientific models, building a powerful AI engine with an intuitive and well-designed user interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to significant advancements in both backend intelligence and user-facing design. We successfully translated complex models into a streamlined software experience, with scalable infrastructure and early indicators of system reliability and performance. These outcomes positioned us well for the next phase of testing and deployment. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was fast, structured, and responsive. While timelines occasionally shifted to accommodate technical complexity, communication was consistent and adjustments were made transparently. They remain flexible to evolving priorities and receptive to feedback.

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their rare blend of flexibility, grace under pressure, and raw technical talent. They navigated shifting goals and high expectations with composure, adapting quickly without sacrificing quality. Their ability to translate abstract ideas into functional software was both impressive and unusually intuitive.

Are there any areas for improvement or something NineTwoThree could have done differently?

Every project has its own rhythm, and this one was no exception. Overall, the team remained collaborative and open-minded, and any adjustments along the way felt like a natural part of the process.

BACKGROUND

Please describe your company and position.

I am the Executive Producer of FanDuel

Describe what your company does in a single sentence.

Sports gambling on a sportsbook app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• develop a microsite for an AI trained version of ChuckGPT, a marketing campaign with Charles Barkley
• develop an ios app that allows the technology to be utilized on mobile/bluetooth

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

● System Architecture Assessment: Design and validate a scalable architecture for the microsite and backend services, focusing on handling high concurrency with minimal latency.

● Load Testing Preparation: Define testing scenarios and develop initial scripts to simulate high traffic, estimating API limits, infrastructure needs, and associated costs for scaling.

● Dependency Analysis: Investigate third-party integrations (OpenAI, ElevenLabs) to identify bottlenecks, rate limits, and workarounds. Assess fallback mechanisms for service disruptions.

● Risk Mitigation Strategies: Prototype critical features such as rate limiting, waiting room implementation, and API utilization to address scalability and cost challenges.

● Infrastructure Cost Modeling: Outline projected infrastructure costs for AWS, API usage, and load testing, optimizing for high-value simulations at controlled budgets.

● Scalability and Feasibility Report: Assessment of system constraints and potential bottlenecks, including technical limitations of third-party services.

● Preliminary Load Testing Results: Initial findings on load thresholds and infrastructure costs, providing a baseline for scaling efforts.

● Engineering Roadmap: A high-level technical roadmap with phased milestones for system implementation and scaling.

● Integration Recommendations: Technical guidance on incorporating the microsite into FanDuel’s ecosystem or hosting standalone.

● Fallback and Mitigation Plans: Proposed solutions for handling third-party service limitations and fallback user experience under varying load conditions.

● Product Roadmap: Roadmap laying out the proposed development phases of the project withtimelines, milestones, and ballpark costs.

● Design: user flows, wireframes, and initial design, to illustrate the planned user experience.Flutter Entertainment SOW

● Requirements: Detailed assumptions, tradeoffs, and decisions around the built experience as a result of the strategy discussion.

● Fine-Tuning: a plan for fine tuning for V1 and additional likely enhancements for prompt engineering to match personality/response types in future iterations.

● Voice Plan: use third party tools like Elevenlabs, HeyGen, or similar to mimic the voice of Celebrity for internal FanDuel use. Once the Chat Box is developed - 923 could use the voice model to develop additional features / modalities.

●NineTwoThree will design user interface (UI) and user experience (UX) for the agreed-upon application screens, subject to scope adjustments and stakeholder feedback. This includes wireframes, high-fidelity mockups, and interactive prototypes as needed for stakeholder review and feedback. Design elements will adhere to provided brand guidelines. Any changes or additions to the scope will require approval and may result in additional costs or timeline adjustments.

● Agency will create a basic non-scaled version to use some time in January, and work on scale from there. The actual number of concurrent users that we can get to by Feb 15 is unknown and is highly dependent on OpenAI and ElevenLabs. 923 will prioritize the testing & scaling solutions quickly so we can raise the load target as high as possible. Note that 923 will spend a lot of time in January doing load testing & improvements, and there will be infrastructure costs (likely thousands of dollars) during this. These costs are due to the need to ping the APIs with high load to simulate the high-traffic situation. Each interaction with the AI model involves processing text, which is measured in units called tokens. Each token processed by OpenAI, ElevenLabs, AWS, etc. during testing incurs a cost. Load testing an LLM involves costs for processing the tokens through the API. We are always pragmatic and efficient in order to emulate the most load with the least amount of funds, of course.

● Agency will implement a “waiting room” so that if too many users (beyond defined scale during product strategy) try to get on, they will not be able to overwhelm the system.

● Agency will add rate-limiting so a regular consumer doesn’t overwhelm the system and cause outrageous costs.

● Agency will limit the topics that the Chat Box can answer to those determined by Client (in its sole discretion) and communicated to Agency.

● The chat will include a Chuck-like response with basic guardrails from OpenAI’s standard set (no self-harm, etc. as described here).

● At this time and with current knowledge, there will not be bells-and-whistles on the chat experience. No thumbs up/down, no saved history, no retained data, no attachments/upload etc. However, as the project progresses and we are safely getting responses, and the system is scaling properly - we can begin to add features in February or March to support initiatives as they appear. We will estimate each request and prioritize accordingly.

● Agency will attach basic analytics suite (Google Analytics) to measure usage and retention.

● The initial launch will be based on a microsite, unless 923 is able to determine a simple & efficient path toward having it live on the FanDuel website with an associated login and both parties agree. That is highly dependent on how those systems work at FanDuel and what kind of coll

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were clear & critical with our partners at 923 as this was an ambitious never-been-done-before project at FanDuel. Taks included:

• AI development that followed industry and FD specific saftey guardrails
• Technical aligment with FD security best practices
• IP management around our high vis talent - Charles Barkley
• Utilizing Voice integration through Voice AI technologies 
• Web development to complete & polish the user experience
• Proper deployment & management during site launch
• Statistical monitoring during launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

923 had solid & dedicated project management with consistent proactive communication on upcoming deadlines that kept the FanDuel team organized and on task with decision making. If there was an urgent issue, we were alerted and properly armed with the information to make a priority decision. If there was an off-schedule task we were alerted and told why. We trusted 923 to manage the process and consult us with the best knowledge to make an educated decision. 

What was your primary form of communication with NineTwoThree?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive thing about 923 was their versatility and breadth of knowledge about an industry that FanDuel is not well informed on. Outside of the critical tasks initially scoped for this project, 923 consulted on strategy for: statistical monitoring, social media marketing, technical handoff. They always had a distinct POV on why we should make decisions a certain way. They have a well-rounded group that works hard day in and day out with a smile on their face.

Are there any areas for improvement or something NineTwoThree could have done differently?

They are a well-rounded group that performed consistently at a high level. I have no feedback for areas of improvement. 

BACKGROUND

Please describe your company and position.

I am the President of Prisonology

Describe what your company does in a single sentence.

We provide expert declarations to support attorneys on matters related to the Federal Bureau of Prisons.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Efficiency of generating reports
• Retain company knowledge
• Reduce costs associated with creating declarations

SOLUTION

How did you find NineTwoThree?

Online Search

Why did you select NineTwoThree over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

923 developed an AI Generative model to read a legal document and calculate a security classification score.  This is the basis for having AI generate documents, declarations, based on the legal documents we review.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ability to enter a PDF document into a folder and have AI analyze it for a classification score thereby helping attorneys understand the issues their client may face in prison.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

923 does an excellent job of measuring progress, followup and informing our team of their progress/action items. The exceeded our needs.

What was your primary form of communication with NineTwoThree?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team's enthusiasm and understanding of the challenges of running a small business were impressive.

Are there any areas for improvement or something NineTwoThree could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of media recommendations company.

Describe what your company does in a single sentence.

We help you find the best media recommendation based on your mood, vibe, and interests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Prototype Creation
• Market Research

SOLUTION

How did you find NineTwoThree?

Clutch Site

Why did you select NineTwoThree over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

923 helped do user and market research to determine our target market, give a competitive analysis, and to help us ensure we're building a product the market wants. They also created a prototype and go-to-market strategy based on those findings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prototype Creation, Target Market Defined, Competitive Analysis, Scope and Financials, and Go-To-Market Strategy Defined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded well and delivered items on time.

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I loved to see women working on startups and technology. Especially for our product because we are female founded.

Are there any areas for improvement or something NineTwoThree could have done differently?

The final aspects of the product felt a little rushed and I would've liked to spend more time finalizing together at the end of the project.

BACKGROUND

Please describe your company and position.

 I am the Owner of a software development company.

Describe what your company does in a single sentence.

We create and sell WordPress plug-ins

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Create a Google Analytics integration for our plug-in
• Create an AI content update feature for our plug-in

SOLUTION

How did you find NineTwoThree?

Referral

Why did you select NineTwoThree over others?

Referred to me

How many teammates from NineTwoThree were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a Google Analytics 4 integration directly in WordPress. 
• Create an AI feature to automatically update content using OpenAI.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed software delivered within a reasonable timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they responded to needs. They have excellent ongoing communication both in real-time and on weekly calls.

What was your primary form of communication with NineTwoThree?

Virtual Meeting
What did you find most impressive or unique about this company?

Their detailed communication and project outlines were impressive.

Are there any areas for improvement or something NineTwoThree could have done differently?

They had employee turnover during our project which caused the project to go a little longer than expected.

BACKGROUND

Please describe your company and position.

 I am the Chief Creative Officer of a software company 

Describe what your company does in a single sentence.

We make games and interactive media for podcast properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NineTwoThree to accomplish?

• Assist in creating a quality product
• Be within a bootstrapped budget

SOLUTION

How did you find NineTwoThree?

Referral

Why did you select NineTwoThree over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• working app
• admin console
• Amazon Simple Storage Service (Amazon S3) support
• QA
• app design and animations
• player score sharing
• individual performance tracking
• ad implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Learning the process
• having a quality MVP to act as POC for our business
• happiness of our client

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was professional, delightful, timely, and very responsive.

What was your primary form of communication with NineTwoThree?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and friendliness stood out.

Are there any areas for improvement or something NineTwoThree could have done differently?

A few internal deadlines snuck up on us. We could have used a little more forewarning once or twice.