NetSet Software Solutions

BACKGROUND

Please describe your company and your position there.

Role: Founder & CEO at Mchelex

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NetSet Software Solutions?

We hired NetSet for developing a business application with a perfect UI that resolves end user’s queries.

What were your goals for this project?

My one and only aim was to aid the app users with seamless functionality, great user experience and providing real-time results via the app.

SOLUTION

How did you select this vendor?

I checked this out from the web. I saw their work, their services, got a proposal from them and at last after comparing them with others, chose NetSet as the best fit as per my business requirements & monetary expenses.

Describe the project and the services they provided in detail.

Mchelex’s consultants are frequently commissioned to provide independent professional assessments of mining projects. For example, to support a financial transaction such as debt or equity finance raising. Operational Advice & Owner's Engineer Thanks to its involvement in the construction and operation of many mines around the world, Mchelex has considerable operational expertise in acting as Owner’s Engineer.

Feasibility Studies & Other Assessments Mchelex undertakes fully integrated technical design and economic assessment for mineral development projects at Scoping study, Pre‐feasibility and Feasibility study level. Mine Design & Planning Mchelex has many years’ experience in designing mines all over the world. This experience spans virtually all mining methods, both surface and underground, for a multitude of commodities.

What was the team composition?

Yes they had a dedicated team of developers and testers who were aligned to my project. They summed up to be 7 professionals in all.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The end product delivered matched our vision and derived expected results from the users. We had low returns at the initial stage but higher engagement with satisfactory app reviews.

How was project management arranged and how effective was it?

Project management is indeed to be praised. From day 1 I was conveyed a feasible scope of my project with clear and lined conversations with the respective personnel. It ended up smoothly without much ambiguities faced.

What did you find most impressive about this company?

The work and their recommendations to improve the project impressed us. They were very good in customizing the digital products as per the business needs.

Are there any areas for improvement?

Not really, but they can add offering more services to their list, which I was actually expecting for my other project.

BACKGROUND

Introduce your business and what you do there.

We have a marketing app for iOS and Android. I'm the creator and main founder of our operation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NetSet Software Solutions?

I have a lot of sales and marketing experience, but not a lot of coding experience. I wanted a vendor to help bridge some of the gaps in my knowledge.

SOLUTION

What was the scope of their involvement?

We're still working on the final product, but they quickly molded my vision into reality. They were very involved in wireframing our product, including how many screens we needed, screen flow, and the basic functions of each screen. I created a lot of the design elements, but once we decided on what the app would do, they created a working product.

A big part of their work focused on backend coding for iOS. After they finished the mobile app, we decided to add a web portal. They did a lot of work on both iOS and the web-based version. We hope to add an Android app in the near future. Based on their recommendations, we decided to create native apps for each platform. We knew that would take more time, but it was the best option for our long-term vision. Businesses can create a profile on both the web portal and the app, and use either as a point of sale. We're discussing adding more admin functionality for our side in the future.

What is the team composition?

I'm in contact with four or five of their team members, but I know the team is larger on the backend. I communicate with a project lead and the developers directly, and I appreciate that kind of transparency.

How did you come to work with NetSet Software Solutions?

We fielded bids from about 20 development companies. NetSet's speed of response and their attentiveness set them apart from their competitors. They listened to everything we told them, and they never said they couldn't meet a need. They absolutely understood my mindset, and the level of communication was off the charts.

I spoke with one of their lead managers during the hiring process. We had a good connection from the beginning, and their reviews were extremely good. When I proposed my vision, they actively contributed suggestions. Before we even hired them, they felt like a part of the team. They were fast, polite, and they never talked down to me.

How much have you invested with them?

Our expenditure is already beyond $10,000, and I'm not sure yet how much the total cost will be.

What is the status of this engagement?

We started working together in September 2018, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've already delivered a working product. We're in a beta round now, and our next steps include small fixes and introducing the product to a larger test group. After a few months of internal organization and marketing, we'll launch the finished product in early 2020. The app already looks and feels amazing.

How did NetSet Software Solutions perform from a project management standpoint?

Project management is fantastic. They're extremely efficient, and I wish other vendors worked as well as they did. When they asked me to share a review, I jumped at the opportunity. I wanted the chance to tell other people how great they are.

Most of our communication is through email and Skype, and we set milestones on Upwork. That helps keep us accountable and on track. They move faster than I anticipated, which is a bonus.

What did you find most impressive about them?

If there is a better way to realize our ideas, they will make suggestions for improvements. They never blindly just do what we ask, and they go the extra mile to guide us. I'm sure we'll work on many more apps with them after this one.

Are there any areas they could improve?

I can't think of anything they could improve. A language barrier can sometimes be an issue with offshore teams, so extra team members who were fluent in other languages would set them apart from their competition, improve their prestige, and strengthen their ability to attract more clients.

Do you have any advice for potential customers?

Make sure you know what you want, and then communicate those desires to them. Provide screenshots, and give them as much insight into your experience as possible. A visual explanation significantly speeds their efficiency.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Cosmebook.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NetSet Software Solutions?

I had an idea to build a mobile application, but I didn't have the technical expertise. I was looking for a vendor to help me bring my idea to life.

SOLUTION

What was the scope of their involvement?

They created the wireframes and then they built an app for iOS and Android. They did all the coding and handled the UI/UX design. We also integrated APIs, such Uber and Stripe, which is a payment system.

It's a beauty and wellness marketplace that allows stylists to come to someone's location to style their hair and do their nails or makeup. You can post pictures and book a go-to location. Essentially, it's a system that consists of two apps–the stylist app and the customer app.

What is the team composition?

I’ve worked with three members of their team, including a project manager.

How did you come to work with NetSet Software Solutions?

I found them on Upwork. We had a Skype interview and I liked their approach and their process. I talked to a few other companies, but I decided NetSet Software Solutions was the best fit.

How much have you invested with them?

I've spent about $20,000.

What is the status of this engagement?

I started working with them in September 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're about to launch the app (they finished most of their work a few months ago, but I wanted to expand some of the features). People are very excited about the app and we've already seen some downloads on both sides. I'm also happy with the payment integration that they implemented.

How did NetSet Software Solutions perform from a project management standpoint?

They're very responsive, so we haven't had any issues.

What did you find most impressive about them?

They're great communicators. They listened to me and understood my needs.

Are there any areas they could improve?

We occasionally had a language barrier and I had to rephrase things, but we successfully overcame that challenge.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of a startup creating a lab-test comparison app. The app is designed to show the nearest pathology labs with helpful information for users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NetSet Software Solutions?

We needed a functional prototype based on the app design we had in mind.

What were your goals for this project?

We wanted the prototype to be suitable for our fundraising campaigns and to show to stakeholders.

SOLUTION

How did you select this vendor?

After I posted the job on Upwork, NetSet Software Solutions contacted me. Their competitive rate and positive reviews stood out to us. We initially hired them to create the wireframes for our app. After it went well, we extended their contract to include the prototype creation.  

Describe the project in detail.

We had an initial walkthrough for the project requirements with NetSet Software Solutions. They gave us suggestions that we added to the original idea of the app. They delivered the initial design, and we had a few rounds of iterations until my team approved. From there, we contracted them to improve our existing app prototype. They remade the Android prototype and created the iOS version from scratch.

What was the team composition?

We began the project with their software engineer; he was our first connection with the team. He assigned us a UI/UX designer and a mobile app developer with Android and iOS experience.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’ve been using the completed prototype in all our fundraising efforts and presentations. The prototypes are of high quality.

How effective was the workflow between your team and theirs?

They were communicative and responsive to our concerns. They were dedicated to our project, and we had no issues with the workflow.

What did you find most impressive about this company?

Their expertise and competitive nature make them a great provider of cutting-edge technologies. Though their work was finished in 2017, it works just as well as modern-day apps. They ask the right questions and provide crucial help for their clients.

BACKGROUND

Please describe your company and position.

I am the Managing Director of BABA ROMA

Describe what your company does in a single sentence.

Food and Beverage Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• In order to ensure freshness, transparency, and food safety, we recruited NetSet Software Solutions to develop a system that monitors our ingredients from suppliers to our kitchens and enables consumers to use QR codes to confirm the origin of their food.

SOLUTION

How did you find NetSet Software Solutions?

• Online Search
• Clutch Site

Why did you select NetSet Software Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A blockchain-based supply chain tracking system was created by NetSet Software Solutions for HK Gourmet.  Tracking ingredients from farmers and distributors to our kitchens, incorporating QR code capabilities for consumers to confirm food origins, and keeping unchangeable records for adherence to health and safety requirements were all part of the scope. "and regulatory compliance reporting tools were among the major outputs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With 100% of essential ingredients now traceable from source to kitchen, the project enhanced supply chain transparency.  As QR code scans expanded steadily, customer engagement rose, and internal audits revealed a notable decrease in errors and supplier conflicts.  All things considered, the method improved customer trust and reinforced food safety compliance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional project management was provided by NetSet Software Solutions.  They regularly produced on time and set precise deadlines and benchmarks.  Throughout the project, their crew promptly adjusted to changes and responded to our inquiries and demands.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were particularly impressed by their profound knowledge of blockchain technology and their capacity to adapt intricate technology to our particular requirements.  Their proactive communication throughout the project was notable, and they made a very sophisticated solution simple to comprehend and operate.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

Overall, the project went quite well, although there is room for improvement in terms of giving our employees more initial training sessions so they can become completely accustomed to the new system.  Adoption may have been accelerated with a few more walkthroughs at the beginning.

BACKGROUND

Please describe your company and position.

I am the Sales Coordinator of HK Gourmet

Describe what your company does in a single sentence.

Food and Beverage Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

To create a smart-contract system that eliminates manual processing errors and automates supplier payments, we engaged NetSet Software Solutions.

SOLUTION

How did you find NetSet Software Solutions?

• Online Search
• Clutch Site

Why did you select NetSet Software Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our ordering, shipping, and payment procedures are linked by a smart-contract platform they created.  The smart contract setup, an order and confirmation dashboard, automated payment triggers, and connectivity with our current supplier system were the main deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our total supply chain efficiency increased as a result of quicker payment processing, fewer supplier disputes, and a noticeable decrease in manual paperwork.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed every milestone on schedule, and their project management was efficient and well-organized.  They answered our inquiries promptly and made any necessary adjustments to the job.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing that most impressed me was how effectively they comprehended our business requirements and turned them into a workable, user-friendly solution.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

To help our team become even more accustomed to the system, they may do better by offering more thorough training materials.

BACKGROUND

Please describe your company and position.

I am the CEO of COPD Foundation

Describe what your company does in a single sentence.

Non-profit Organizations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• We needed a smarter and more efficient way to manage donor relationships and volunteer engagement, so we hired NetSet Software Solutions to build a platform that could automate outreach, track participation, and help us better understand what motivates our community.

SOLUTION

How did you find NetSet Software Solutions?

• Online Search
• Clutch Site

Why did you select NetSet Software Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 NetSet Software Solutions created the full engagement platform from the ground up, including donor activity tracking, volunteer onboarding workflows, automated outreach messages, and real time analytics dashboards. They also implemented an AI powered chatbot to handle common inquiries and helped us design reporting tools that made it easier for our team to monitor campaigns and community involvement. Data migration, user training, and post-launch support were also part of the scope.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw noticeable improvements in donor re engagement and volunteer participation within the first few months. Routine tasks that once took hours are now fully automated, and our team has clearer visibility into what’s working in our outreach efforts. The chatbot alone reduced our manual response load significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style was very organized and supportive. Milestones were delivered on time, communication was always transparent, and they were flexible whenever we needed adjustments to better align with our mission and community needs.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how invested they became in understanding our mission. They didn’t treat the project like just another software build they genuinely cared about creating something that would help us serve our community more effectively. Their combination of technical expertise and empathy was refreshing.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

The only thing we would have appreciated is a bit more onboarding documentation early on, especially for staff who are less familiar with new technology. However, their team was always available to walk us through anything we needed.

BACKGROUND

Please describe your company and position.

I am the Owner/Strategic Partner of PrideStaff Financial

Describe what your company does in a single sentence.

Accounting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• We engaged NetSet Software to build a mobile app that allows users to upload lab reports, ask questions through an AI chatbot, and book appointments with doctors. The app also maintains a user’s health history, alerts, and provides smart reminders for follow-ups

SOLUTION

How did you find NetSet Software Solutions?

• Online Search
• Clutch Site

Why did you select NetSet Software Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NetSet built the mobile app in Flutter, integrating OpenAI’s GPT model with a custom RAG pipeline for health report analysis. They used Pinecone for semantic search, Firebase for auth and messaging, and custom APIs for doctor listings, slot availability, and appointment booking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app now serves 1,000+ users, with over 100+ doctor bookings and 1,500+ chatbot queries answered in the first month. The AI is able to interpret 85+% of standard blood reports and provide contextual responses. The appointment booking system works smoothly and integrates with our in-house CRM.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team used Slack for daily updates. Sprint demos every 14 days helped us steer the product. We appreciated their flexible response to scope changes during UAT.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to integrate Flutter UI, GPT-based AI, and medical logic into a user-friendly workflow was outstanding. The chatbot doesn’t just generate fluff—it references actual report data in its replies.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Chief Financial and Strategic Officer of Dividenz

Describe what your company does in a single sentence.

Financial Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• We hired NetSet Software to build a cross-platform mobile app with real-time communication features. The app required one-on-one and group audio/video calls powered by third-party SDKs, along with call history tracking and push notification integration.

SOLUTION

How did you find NetSet Software Solutions?

• Online Search
• Clutch Site

Why did you select NetSet Software Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NetSet handled mobile UI/UX design, SDK integration, signaling management, background task handling, and server-side token generation. The team also implemented custom in-app call screens and integrated push notifications for incoming call alerts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app is live and currently being used by over 800 active users. Call connection times are consistently under 3-5 seconds, and user reviews have praised the smooth interface and minimal lag during calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NetSet managed the project professionally using emails and chats and held regular stand-ups. Timelines were mostly met, although early-stage QA required a few extra cycles for call state edge cases.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their command over integrating third-party SDKs into custom mobile workflows stood out. They managed to abstract the complex logic behind a clean user interface that felt native and fluid.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Rocket Agency

Describe what your company does in a single sentence.

Advertising Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• We collaborated with NetSet Software to build an enterprise AI chatbot using Retrieval-Augmented Generation (RAG). The chatbot was meant to serve internal users with real-time answers drawn from documents, SOPs, and support manuals.

SOLUTION

How did you find NetSet Software Solutions?

• Online Search
• Clutch Site

Why did you select NetSet Software Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NetSet Software implemented a full RAG pipeline. It involved document chunking, semantic embedding using OpenAI’s text-embedding-ada-002, storing in Pinecone, and using LangChain to retrieve and re-rank results before generation. The frontend was integrated with our internal portal, and user queries are now contextually handled using LLMs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot now answers 85–90% of internal user queries without escalation. Adoption has gone up significantly, and users appreciate the natural conversational style. We’re currently working on expanding it to support multilingual retrieval.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team followed Agile, maintained weekly demos, and used Basecamp for task tracking. We had no major delays, and their post-deployment support was responsive.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of vector search, prompt engineering, and contextual refinement gave our bot a major accuracy boost. Unlike other vendors, they delivered a working RAG solution—not just theoretical suggestions.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

Nothing Yet