NetSet Software Solutions

BACKGROUND

Please describe your company and position.

I am the CEO of Semilla Technologies

Describe what your company does in a single sentence.

Semilla connects cultivators and local vendors to their ideal customers 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• Plan App
• Design App
• Develop App

SOLUTION

How did you find NetSet Software Solutions?

Online Search

Why did you select NetSet Software Solutions over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with NetSet has been a pleasure. 

The scope of work for this project was to build an easy to use solution for LATAM in the agriculture space. 

Net Set's ability to meet deadlines while maintaining high-quality standards has been impressive, and the results speak for themselves. Thank you for delivering a product that takes us closer to our vision for Semilla!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App Completion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

etSet demonstrated a strong understanding of our vision and tailored their approach to meet our unique needs at Semilla. From the outset, they took the time to understand our business model, challenges, and objectives, ensuring that the solutions they provided were directly aligned with our goals.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about NetSet was their combination of technical expertise, adaptability, and commitment to our success.

• Customer-Centric Approach: NetSet truly treated our project as their own. They didn’t just focus on delivering a product; they worked to understand the core of Semilla’s mission and went the extra mile to ensure their solutions supported our long-term vision.
• Responsiveness and Communication: The team was incredibly responsive to feedback, maintaining open and transparent communication at every stage. Whether it was addressing an urgent need or making last-minute adjustments, they handled it with professionalism and efficiency.
• Problem-Solving Mindset: Their ability to approach challenges with creative solutions is a game-changer. When faced with technical or logistical obstacles, NetSet consistently offered innovative ideas that not only solved the issue but often enhanced the product beyond our initial expectations.
• Quality of Work: The attention to detail and commitment to delivering a polished, reliable product stood out. Every deliverable met or exceeded our quality standards, giving us confidence in the platform’s performance.
• Timely Execution: Despite a tight timeline and evolving priorities, NetSet consistently delivered on time without compromising quality, a testament to its effective project management and technical skills.

Overall, their dedication to understanding our needs and delivering impactful results made working with them such a positive experience.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

Add weekly bug checks & fixes to packages.

BACKGROUND

Please describe your company and position.

I am the CTO of the Design Agency

Describe what your company does in a single sentence.

A 360 Advertising Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• Develop a cutting-edge mobile application tailored specifically to the needs of municipalities

SOLUTION

How did you find NetSet Software Solutions?

Online Search

Why did you select NetSet Software Solutions over others?

• Pricing fit our budget
• Good value for cost

How many teammates from NetSet Software Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our mobile application project focused on developing a comprehensive, user-friendly platform for municipalities in Greece. Our primary objective was to enhance communication between local governments and their residents by providing easy access to municipal services and information via a mobile app.

Key deliverables included:

Custom Design & User Experience (UX): A tailored design that aligns with the branding of each municipality, ensuring an intuitive user experience for citizens of all age groups.
Service Integration: Integration of key municipal services such as bill payments, waste management schedules, local news updates, public notices, and event information directly into the app.
Real-time Notifications: A push notification system to keep residents informed about important announcements, emergencies, or changes in services in real-time.
Citizen Feedback Module: A feature allowing citizens to report issues, submit suggestions, or request services directly from their phones, streamlining communication with municipal departments.
Multilingual Support: Incorporation of multilingual options to accommodate both Greek-speaking and non-Greek-speaking users, ensuring inclusivity.
Security & Data Protection: Implementing robust security protocols to protect user data and ensure GDPR compliance.
Administrative Dashboard: A back-end system for municipal staff to manage content updates, view reports, and handle citizen requests efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered exceptional results, meeting all of our goals and expectations. The mobile application was successfully launched on time and within budget, receiving positive feedback from both municipal staff and residents.

Key measurable outcomes include:

Increased Citizen Engagement: The app saw a significant adoption rate, with over [X]% of the municipality's population downloading and actively using it within the first few months.
Improved Service Efficiency: Municipalities reported a [Y]% decrease in response times to citizen requests and inquiries, thanks to the streamlined communication through the app.
Enhanced Accessibility: With [Z]% of users taking advantage of multilingual features, the app ensured access for both Greek-speaking and non-Greek-speaking residents.
Positive User Feedback: Surveys and feedback channels showed an overall satisfaction rate of [A]% among users, highlighting the app’s ease of use, real-time updates, and helpful features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

"The project management from their side was excellent. They consistently delivered items on time and often ahead of schedule, ensuring that all milestones were met without delays. Their team maintained open and clear communication throughout the project, promptly addressing our needs and any questions that arose.

They were highly responsive and adaptable, making sure to incorporate our feedback quickly while keeping us updated on the project's progress. Overall, their professionalism and commitment ensured a smooth development process, resulting in a high-quality final product."

This reflects a seamless, positive project management experience.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company was their combination of technical expertise and exceptional customer service. Their ability to understand our unique needs and translate them into a tailored solution for municipalities was remarkable. They demonstrated a deep commitment to quality, going above and beyond to ensure the app not only met but exceeded our expectations.

Additionally, their proactive communication, flexibility in accommodating changes, and attention to detail made the entire process seamless. Their dedication to delivering a flawless product on time truly set them apart.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

For my project, everything went perfectly, and I have no areas for improvement to suggest. The team at NetSet Software Solutions exceeded our expectations in every aspect, from project management to the final product delivery. They were responsive, efficient, and delivered everything on time. I can't speak to areas for improvement since, in our case, the entire process was flawless.

UPDATED REVIEW

This review was published on 2/07/2019
George Pantoulas
Executive Art Director, the Design AgencyRetail

Greece

11-50 Employees

Apr 2018 - Ongoing

$10,000,000 +

Verified

Project summary
NetSet Software Solutions developed an iOS and Android social media app. They are currently adding new features to the app, including building a CRM system.

Feedback summary
The platform has been useful and flexible for users, making it a valuable tool. The team at NetSet Software Solutions has been a strong development partner. Their responsiveness and deep expertise has made the process flow smoothly.

BACKGROUND

Please describe your company and your position there.

I’m the owner and executive art director of the Design Agency. We’re a full-service advertising agency located in Greece.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NetSet Software Solutions?

We hired NetSet Software Solutions to help design and build an innovative iOS and Android app.

What were your goals for this project?

We wanted the app to be created quickly and function as a new social media platform.

SOLUTION

How did you select this vendor?

We used Upwork to find potential candidates. We reviewed portfolios, budgets, and reviews for several vendors and had three finalists. We could tell NetSet Software Solutions was enthusiastic about the collaboration so we chose them.

Describe the project in detail.

They developed the app to function as a social media platform for big companies. They’re currently building the CRM part of the application and implementing an HR aspect. NetSet Software Solutions built the app to have functions that encourage employee loyalty.

What was the team composition?

We have a team of seven people working on the project. They provide web, iOS, and Android programmers, plus a UX designer and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app is flexible and easy to use, which is our measure of success. Company employees continue to use the platform.

How effective was the workflow between your team and theirs?

The project manager and team were effective at managing the project. Though we have over a three hour time difference, they are ready for every call, message, and email.

What did you find most impressive about this company?

They are easy to communicate with and deliver work on time. They keep their promises, which is important to us.

Are there any areas for improvement?

We haven’t had any issues yet.
STAR RATINGS
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Xcellent Life

Describe what your company does in a single sentence.

Xcellent Life is a digital healthy company that empowers greater health across populations while lowering healthcare related costs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• I hired NetSet Software to build a software application from a specification / requirements document
• I hired NetSet Software to update the technology stack used in our application.

SOLUTION

How did you find NetSet Software Solutions?

Online Search

Why did you select NetSet Software Solutions over others?

Good value for cost

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They where hired to build a web application and mobile app that deliver a comprehensive set of features needed to deliver a functionally rich software platform that drives greater wellness across populations and empowers people with personalized  real-time health insights. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered software 
• Delivered mobile app
• Met budget requirememts

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NetSet Software was very professional and easy to work with. They were very responsive and catered to our needs. The project time slipped some because the time we allocated for specification change did not account for a needed change. They were flexible enough to implement this change, which ultimately enhances the project outcome.

What was your primary form of communication with NetSet Software Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness was most impressive.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

I believe there are always areas in which one can improve. That said, speed of delivery would be an opportunity for improvement, but I would still categorize their speed as good. The next level would be exceptional.

BACKGROUND

Please describe your company and position.

I am the CEO of DE LA O SYSTEMS

Describe what your company does in a single sentence.

Instant games

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• Improve my frontend
• Improve my backend
• Make APIs

SOLUTION

How did you find NetSet Software Solutions?

Upwork

Why did you select NetSet Software Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project focused on enhancing the interface and functionality of an existing instant game, aiming to improve user experience and engagement. Additionally, we developed and implemented a cutting-edge AI-based API for a face swap feature, further enriching the game's interactivity and personalization. 
Key Deliverables: 

• Interface Improvement: Revamped the game interface for better usability and visual appeal, ensuring a seamless and engaging user experience. 
• Functionality Enhancement: Upgraded game functionalities to include new features and optimize existing ones, enhancing overall performance and user interaction. 
• AI Face Swap API: Created and integrated an artificial intelligence-powered API to enable a face swap feature, allowing users to personalize their gaming experience by inserting their faces into the game in real-time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Load Time Reduction: A significant decrease in game load times, enhancing the user experience and potentially contributing to better engagement and retention. 
• Increased Interaction Rates with New Features: High interaction rates with the enhanced features and the new face swap functionality, demonstrating user curiosity and acceptance of new elements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach adopted by Amanpreet and the team was exemplary, marked by a strong organizational structure, clear communication, and effective coordination. Here’s a breakdown of their performance on several critical aspects: 

• Timeliness and Schedule Adherence: The team demonstrated a high level of commitment to meeting deadlines, delivering all items on or ahead of schedule. Their ability to manage time effectively ensured that the project milestones were met without compromising on quality. 
• Responsiveness to Needs and Feedback: The team's responsiveness to our needs was outstanding. They were always available for discussions, feedback sessions, and provided timely updates, ensuring that any concerns were addressed promptly. Their proactive approach in seeking feedback and making adjustments exemplified a client-centered mindset. 
• Adaptability and Problem-Solving: Faced with challenges, the team displayed remarkable adaptability, quickly devising and implementing effective solutions. Their problem-solving skills were evident in their ability to navigate unexpected issues, ensuring the project remained on track.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most impressively about this company was their innovative integration of AI technology for the face swap feature within our instant game. This cutting-edge application not only set our product apart in a crowded market but also significantly enhanced user engagement by offering a deeply personalized and interactive experience. Their forward-thinking approach and ability to seamlessly blend advanced technology with user-centric design were truly remarkable, showcasing their unique position as leaders in digital innovation and client service.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

While NetSet Software Solutions demonstrated exceptional skill and professionalism in their project delivery, like any collaboration, there are always areas where even the best can find room for improvement. 
Reflecting on the experience, a couple of points come to mind: 

• More In-depth Initial Consultation: Although the project outcomes were impressive, a more comprehensive initial consultation could have helped align expectations and project scopes even more closely from the start. Understanding every nuance of the client's vision in granular detail would set an even stronger foundation for the project.

BACKGROUND

Please describe your company and position.

I am the Partner of Altima Garrison Millwork Inc

Describe what your company does in a single sentence.

AltimaGarrison is a prominent Canadian Millwork company that operates across Ontario. We offer innovative, detail-oriented, and transparent Millwork solutions for Commercial, Hospitality, Retail, Restaurants, Corporate and industrial projects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• Takeoff Software
• For Quick Quotes Estimation in Millwork Project.

SOLUTION

How did you find NetSet Software Solutions?

Online Search

Why did you select NetSet Software Solutions over others?

• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from NetSet Software Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a millwork company and felt a great need for Millwork Takeoff Software. We were using 3rd party tool Onsite https://www.oncenter.com. which was not solving our purpose. We reached out to netset software while searching on google to find if they can develop a solution we needed. Our Goal was to develop a proprietary software which can read not just cad drawing, but also PDF with accuracy, then our estimator wanted to use that software to fetch details of measurement on the screen.
After taking those measurement, we wanted to keep that in our system which can generate an estimate quote, We requested to implement Generative AI to compare with our pricing database so that we can get pricing around some of the millwork, such as labor or product cost. 
We also build an LLM model on our existing data such as quotes those were sent in the past to predict new jobs cost estimation bit quicker, this helped us to save our time, This is beta or proof of the concept and we will work with netset to develop this further, I liked the team and their technical competence, initially I was not sure either we can develop a POC in such a short span. But I am glad finally we are doing its testing in-hose.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scalability and Efficiency 
• User Experience and Engagement 
• Ability to speed up our work. 
• ROI (Return on Investment):

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In their project management, they demonstrated a high level of organization and efficiency. They consistently delivered items on time, meeting or even exceeding the established deadlines. Whenever there were needs or adjustments required, their response was prompt and effective, showing a great deal of flexibility and a strong commitment to meeting client requirements. 
Their communication was clear and proactive, ensuring any potential issues were addressed before becoming problematic. Overall, their project management was exemplary, contributing significantly to the project's success.

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's innovative approach to problem-solving and their exceptional customer service stood out as the most impressive aspects, setting them apart in their industry.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

While NetSet Software Solutions excels in many areas, they could enhance their project outcomes by further diversifying their technology stack and offering more in-depth training sessions for clients on new systems.

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of a real estate company 

Describe what your company does in a single sentence.

Boutique coliving experience in Heritage Homes located in Singapore

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• Put up google business listings and map listings on google for all our properties

SOLUTION

How did you find NetSet Software Solutions?

Upwork

Why did you select NetSet Software Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from NetSet Software Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We are looking for an individual who is able to help us upload all our current property locations on Google Business. The individual should have experience setting up Google Business Profiles and business location profiles. We need someone who is meticulous, efficient and experienced in this field.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All listings are uploaded and not blocked and taken down

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been quite hectic and busy on or end but it has been really great working with Pallavi because she gives consistent daily updates on the status and is also open to look into other avenues to find the best way for us to maintain our listings and grow visibility. Looking forward to this sustainable partnership!

What was your primary form of communication with NetSet Software Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very consistent when it came to updates!

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Incorporation.AI

Describe what your company does in a single sentence.

Incorporation.AI is the home of passionate and dedicated creators, always striving for creating a better world. A world that is innovative, inclusive, safe, and transparent. We try to think about new ways to boost human productivity and creativity. As a team, we are investing in the endless potential of AI to bring the future which only existed in dreams, perhaps!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

Our solution offers an innovative approach to healthcare delivery by implementing a value-based model that compensates healthcare professionals, such as physicians, paramedics, and medical technicians, based on patient health outcomes.

To streamline the process and eliminate the time-consuming task of manually reconciling outcomes-based agreements, we utilize smart contracts.

SOLUTION

How did you find NetSet Software Solutions?

Referral

Why did you select NetSet Software Solutions over others?

Great culture fit, Good value for cost, Company values aligned

What was the size of NetSet Software Solutions’s team?

6-10 Employees

What was your primary form of communication with NetSet Software Solutions?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Netset Software, has developed a Blockchain solution with an outcome-based approach for the healthcare sector. This solution allows stakeholders to share patient-related information in a synchronized and immutable manner.

Some of the key solutions offered by Digipharm include utilizing Blockchain technology to create an unalterable ledger that enhances data integrity and auditability. The solution is also designed with strong security measures, incorporating cryptography and private permissioned DLT.

Automation is enabled through 'smart contracts' to manage complex agreements without adding additional burden. Additionally, the solution enables easy connectivity to various health data sources through digital identities and provides automated settlement and invoicing mechanisms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The stakeholders have responded incredibly well to the MVP, and users have also expressed their appreciation. The feedback from users has given us a fresh perspective, and we are currently in the process of implementing further improvements to the solution. Our plans include adding more features to the solution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our internal team collaborates using Agile with them on a regular basis, utilizing a variety of communication channels such as Skype, Google meetings, phone calls, and emails. It is a collaborative effort where both parties are putting in their utmost effort to achieve the shared goal.

What did you find most impressive or unique about this company?

NetSet's impressive approach to every solution is characterized by their attention to detail.

Are there any areas for improvement or something NetSet Software Solutions could have done differently?

It is possible for them to improve the timeline for onboarding their resources. I acknowledge that concluding the ongoing tasks of the individual resources and coordinating new assignments can be lengthy. Therefore, they can work out this aspect.

BACKGROUND

Please describe your company and position.

I am the Marketing Head of Xtendify

Describe what your company does in a single sentence.

We are a product based company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetSet Software Solutions to accomplish?

• In the firm's distribution, there were various private databases that needed to be synchronized continuously in real-time, and the property-level data was shared among many intermediaries such as property management systems, central reservation systems, online travel agents (OTAs), channel managers, and global distribution systems. The more intermediaries involved in the supply chain, the higher the likelihood of corruption. Due to this, there was a risk of a data breach, which was a significant concern. To address this, the decision was made to move all valuable assets, including the customer database, accounts receivable, inventory, prepaids, building equipment, supplies, and brand reputation, to Blockchain to ensure their security, integrity, and easy tracking.

SOLUTION

How did you find NetSet Software Solutions?

Referral

Why did you select NetSet Software Solutions over others?

Pricing first our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of NetSet Software Solutions’s team?

6-10 Employees

What was your primary form of communication with NetSet Software Solutions?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Together with us, NetSet Software created a blockchain solution(Web 3 development project) that utilizes an unchangeable cryptographic record to guarantee and safeguard the ownership and value of every asset to an individual or organization, eliminating the requirement for a third-party and reinforcing the confidence in the system.

Initially, we worked with them to build our website from scratch focusing on the website’s looks & feel and to ensure their professionalism. And then kept moving towards blockchain to achieve the end vision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Since some modules are being completed and tested internally. The feedback was impressive. Team is alway on top of things and from requirements prospective. Especially their management and communication. MVP phase has been completed and tested. Planning on launching is underway and working on it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were on the front foot and quite flexible with both Waterfall and Agile. Initially scope was too straightforward and completed using Waterfall.

Down the line during enhancement of the initial website, Agile with Scrum was adaptive. Keeping us updated and on top of the progress as well as ensuring that we are spending time on useful features only.

What did you find most impressive or unique about this company?

They're quite adaptive to feedback and consistent with progress. That being said, communication is the way to very huddle. And this team proves it. By communicating each and everything in a timely manner and concisely.

Are there any areas for improvement or something {provider_name} could have done differently?

Are there any areas they could improve? Overall, we are quite pleased with this collaboration. But of course, improvement is always needed. They can adopt more ways to automate the things/processes and this will keep them one step ahead of others.

BACKGROUND

Please describe your company and your position there.

I am a technical product owner in an engineering company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NetSet Software Solutions, and what were your goals?

We needed to expand some existing software and create a new frontend for a website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We search online and found a good match on the skill set they were offering.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared the requirements with them and received an estimated time of delivery. We have a daily report to solve concerns and critical points. We used web technologies like react or Nestjs for this projects

How many people from the vendor's team worked with you, and what were their positions?

I worked with 1 Senior software engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's still an early stage for this project in order to have any measurable outcomes but we feel that the deliverables have great quality and feature what we've expected from the start.

Describe their project management style, including communication tools and timeliness.

We had daily stand ups and used slack for communication. They were very flexible and quick to adapt to our way of working. They always communicated potential delays ahead of time so that we could adapt before it was too late to react.

What did you find most impressive or unique about this company?

The software engineer whom I work with. The enthusiasm, quality and transparency of the communication with her is what makes our company willing to continue working with them.

Are there any areas for improvement or something they could have done differently?

Not that I can think of at the moment