Net Reputation

BACKGROUND

Please describe your company and your position there.

Professor at a major metropolitan University and Medical School

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Reputation, and what were your goals?

To promote positive content for my internet reputation

SOLUTION

How did you select this vendor?

Positive reviews from others in search of internet reputation firms

Describe the scope of their work in detail, including any steps and the final deliverables.

Production and development of positive content on multiple websites using pre-existing and new materials.

How many people from the vendor's team worked with you, and what were their positions?

Two. I am unaware of their positions

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Many of the compositions and websites now appear in positive assets when one searches my business on Google

Describe their project management style, including communication tools and timeliness.

Frequent onlline meetings. Always prompt, courteous, kind, caring and helpful.

What did you find most impressive or unique about this company?

Their attention to providing the services they described and proposed was impressive.

Are there any areas for improvement or something they could have done differently?

Use a different approach to extinguishing negative content

BACKGROUND

Please describe your company and your position there.

A wellness company helping people be as healthy as possible.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Reputation, and what were your goals?

To help establish proper search queries on google.

SOLUTION

How did you select this vendor?

Found online

Describe the scope of their work in detail, including any steps and the final deliverables.

To establish a google knowledge panel and optimize search results.

How many people from the vendor's team worked with you, and what were their positions?

A project manger and support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They deliver what we ask of them.

Describe their project management style, including communication tools and timeliness.

They were always available when reached out to.

What did you find most impressive or unique about this company?

Got the main project piece done which was a huge help.

Are there any areas for improvement or something they could have done differently?

Could have provided monthly updates.

BACKGROUND

Please describe your company and position.

I am the Founder/CEO of Moveabl.

Describe what your company does in a single sentence.

Mattress + furniture showroom

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Reputation to accomplish?

• Clean up my online reputation
• Eliminate negative search results under my name from Google's front page
• Make it hard to find my embarrassing viral moment

SOLUTION

How did you find Net Reputation?

AI Assistant

Why did you select Net Reputation over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Net Reputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I can’t recommend Net Reputation highly enough—they’re absolute game-changers when it comes to reclaiming your online presence! Let me share my full story because it’s a testament to their incredible service, professionalism, and unwavering commitment to results.
A couple of years ago, I had a deeply embarrassing incident that went public. It was filmed, went viral overnight, and suddenly, my Google search results were a nightmare—flooded with negative articles, videos, and links dominating the entire front page. Every time someone searched my name, that’s all they saw. It was crushing my professional aspirations and making me dread even the simplest online searches about myself.
Out of the blue, a guy named Patrick from Net Reputation reached out and offered to help clean it up. At the time, I brushed him off, thinking, “Eh, it’ll blow over—it’s not that big a deal.” Boy, was I wrong! Those negative links stayed glued to Google’s homepage for months, haunting me.
Fast forward a bit: I realized I needed to get serious about my professional image. So, I turned to AI and asked, “What’s the BEST company for cleaning up your online reputation?” Without hesitation, it recommended Net Reputation. I had NO idea it was the same company that had contacted me earlier! Feeling like it was a sign from the universe, I picked up the phone and called them. Guess who answered? Patrick again! We both laughed—it was like fate saying, “DO THIS NOW.” I signed up on the spot for their campaign.
We kicked off right away, and here’s where their excellence really shines. The onboarding was seamless, and I was assigned Danny as my primary point of contact. They worked tirelessly, and the results were nothing short of magical. Before: 8-9 toxic links owning the entire first page. After: Just one pesky link left clinging to the bottom of page one—but Net Reputation has already pushed it way down, and it keeps dropping further every week. I fully expect it to vanish completely by next month! The front page is now flooded with positive, glowing content about me—professional profiles, achievements, articles that make me proud. It’s like night and day. I can finally search my name with my head held high.
Throughout it all, the team was unbelievable. Danny was my hero—super hands-on, always available for chats, lightning-fast email replies, and answered EVERY single one of my (probably annoying) questions with patience and expertise. He made the whole process feel personal and stress-free. Patrick was the perfect guide from start to finish, and Gayon jumped in with brilliant support that tied everything together seamlessly. Shouts out to the entire Net Reputation crew—you all rock!
If you’re dealing with online negativity, DO NOT hesitate. Net Reputation isn’t just a service—they’re reputation rescuers. Professional, transparent, results-driven, and genuinely caring. They turned my viral disaster into a professional triumph. 5 stars forever—thank you, Patrick, Danny and Gayon! I recommend them to EVERYONE. You’ve changed my life!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prior to engaging Net Reputation, a Google search for my name returned 8–9 negative articles, videos, and links occupying the entire first page of results. These persisted unchanged for months and directly hindered professional opportunities.

Within the first phase of their campaign:

•  7 of the 9 toxic links were fully removed from page one.

•  The remaining negative link was demoted from position #1 to the bottom of page one (position #9–10) and continues to drop weekly.

•  100% of the first page is now populated with positive, client-controlled content (professional profiles, achievement articles, and branded assets).

Ongoing monitoring shows the final negative link sliding to page two, with complete suppression projected within the next 30 days. These shifts are verifiable via Google search screenshots taken pre- and post-campaign.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Net Reputation’s project management was exceptional—structured, proactive, and deeply client-focused. From day one, they provided a clear timeline with milestones, and every deliverable was completed on or ahead of schedule. Weekly progress reports were detailed and consistent, so I always knew exactly where we stood.

My primary contact, Danny, was incredibly responsive—emails were answered within hours (often minutes), and he was always available for quick calls to address questions or concerns. The team adapted immediately to my feedback; for example, when I wanted to prioritize certain positive content, they adjusted the strategy on the spot without delays.

Patrick and Gayon were equally attentive, checking in at key stages to ensure alignment. The entire process felt personalized and stress-free—they anticipated my needs, over-communicated in the best way, and made me feel genuinely taken care of. Their professionalism and attentiveness turned what could have been an overwhelming project into a smooth, confident experience.

What was your primary form of communication with Net Reputation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Net Reputation was their perfect blend of cutting-edge technology and genuine human care—a combination I’ve never seen anywhere else.

On the tech side, their ability to systematically suppress viral, high-authority negative content while simultaneously flooding search results with tailored, positive assets felt almost surgical in its precision. They didn’t just push bad links down—they erased their dominance, replacing them with content that truly reflects who I am professionally. That level of control over Google’s algorithm is rare and powerful.

But what truly sets them apart is the human element. This wasn’t a cold, automated service—every team member (especially Danny, Patrick, and Gayon) treated my reputation like it was their own. They were proactive, empathetic, and relentlessly thorough, turning a painful situation into a collaborative mission. Their transparency, accessibility, and emotional intelligence made all the difference.

In an industry that can feel impersonal or even shady, Net Reputation stands out as ethical, results-obsessed, and deeply human—a company that doesn’t just fix your online image, but restores your confidence along with it.

Are there any areas for improvement or something Net Reputation could have done differently?

Honestly, I can’t point to a single area where Net Reputation fell short—the experience was seamless from start to finish. If I had to suggest anything (and this is truly stretching it), it would be to offer an optional mid-campaign “deep dive” video call for clients who want a behind-the-scenes look at the technical strategy (e.g., how specific links are targeted or how positive content is optimized). I didn’t need it—Danny’s updates were crystal-clear—but I know some people love extra transparency.

That said, this is a wish for an already outstanding service, not a critique. They over-delivered on every promise, and I wouldn’t change a thing about how they handled my project.

BACKGROUND

Introduce your business and what you do there.
I’m the owner and consultant of Greg DeShields Consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Reputation?
I began my business as a result of a public relations scandal. There were negative articles circulating on Google, and I needed reputation management services to navigate the volume and suppress some negative remarks online.

SOLUTION

What was the scope of their involvement?
Net Reputation has been very thorough in explaining feasible solutions for removing a great deal of inaccurate information online and addressing negative postings or articles within social media and Google. They’ve created a comprehensive report of the current status of the negative articles online and suggestions for ways the project could go.

They’ve also performed an analysis of the specific keywords that may be associated with or negatively impact my name and company. After that, Net Reputation has built a strategy focused on addressing my main issue as opposed to just creating some broad-reach effort.

After doing their due diligence, Net Reputation has created a website that would become a pillar of information about me. We’ve worked collaboratively on the site’s content. They’ve designed and developed the site and leveraged it to create an SEO strategy that utilized site photos, content, and backlinks to address the client’s issue with negative information.

After that, they’ve created about 19 different locations within the internet which allows for information to be distributed from my new website to those locations. They’ve also established various social media locations as well. All these are part of their distribution strategy so that our Facebook, X, Instagram, and LinkedIn channels are very much aligned and populated with the same information.

Additionally, they’ve led three advertising campaigns for us. They’ve done a fantastic job in developing, distributing, and helping content about us get picked up by various media outlets. They’ve created blog content as well.

What is the team composition?
I’ve worked with five people from Net Reputation, including my initial point of contact, someone who leads the team, a creative person, a reputation strategist, and a content person.

How did you come to work with Net Reputation?
I found Net Reputation through a Google search. The fact that they had such high ratings on Google and Clutch helped with my decision to choose them, but their accurate understanding of the scope of work was exactly what I was looking for and what sealed the deal.

How much have you invested with them?
I’ve spent around $6,000 on this project so far.

What is the status of this engagement?
We started working together in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
I’ve seen remarkable improvements in the visibility of the negative remarks online. When we began the project, there were 7–10 negative articles that populated the first and second pages of my Google search. Now, there are only two left on the first page and another three on the second page.

Aside from that, there has also been a significant growth in the number of articles they’ve developed about me across all channels, including Google, Bing, Yahoo, and social media, which is incredibly impressive.

I originally only signed on for a three-month contract, but realizing that the long-term effect of their support for my company will be positive and much bigger, I have decided to sign off on a year’s contract with them. They’ve delivered great results consistently since then.

How did Net Reputation perform from a project management standpoint?
Net Reputation’s project management has been very consistent and timely. They regularly provide performance metrics of where we were and where we are today in the project. Most importantly, our engagement is a team effort. I provide them with content that they can leverage in their work, and so far, they have been very receptive to my input. I can provide them with content, and they will have it published by the next day.

We meet in person every month. They’re still highly communicative between those meetings, and I speak to them 2–3 times in between meetings.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I would like to give a shout-out to their reputation strategist, who has been my main point of contact throughout this project. He has been a great resource for all of the details I need.

What did you find most impressive about them?
I’m most impressed with Net Reputation’s consistency. They’ve shown a high level of consistency from the very beginning, and that has been one of the most outstanding parts of working with them. They always know where the project is, where it has been, and where it’s going, which leads to a transparent, structured workflow.

Are there any areas they could improve?
It would be great if they had access to greater technological resources or tools to speed up the process and help us see results more quickly.

Do you have any advice for potential customers?
I encourage anyone to realize that this does not produce instantaneous results — it will take time. I would also recommend educating yourself about the process, providing them with relevant content to work with, and being as engaged and communicative as possible.

BACKGROUND

Please describe your company and position.

I am the director IT and Innovation of a business accelerator. 

Describe what your company does in a single sentence.

we are a business accelerator that helps small to mid size companies to improve their services and scale to a new level of revenue.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Reputation to accomplish?

• Enhance Positive Brand Perception: I aim to cultivate a strong and positive online brand perception by amplifying positive content and highlighting achievements, accolades, and testimonials across various digital platforms, thereby shaping a favorable narrative that accurately represents my professional identity and expertise.
• Proactive Reputation Management: By entrusting Net Reputation with the task of proactively monitoring and managing my online reputation, I seek to swiftly identify and address any emerging threats or detrimental content, safeguarding my reputation from potential harm and preserving trust and credibility among my target audience.
• Suppress Negative Search Results: My primary goal in hiring Net Reputation is to effectively suppress negative search results associated with my name or company, ensuring that they are pushed down in search engine rankings to minimize their visibility and impact on my online reputation.

SOLUTION

How did you find Net Reputation?

Online Search

Why did you select Net Reputation over others?

• Close to my geographic location
• Company values aligned

How many teammates from Net Reputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

Initial Consultation:

A comprehensive discussion to assess the client's current online reputation status, identify specific goals and objectives, and understand the unique requirements and challenges.
Reputation Audit and Analysis:

Conduct a thorough audit of the client's online presence, including search engine results, social media profiles, review platforms, and other relevant channels.
Analyze existing content, both positive and negative, to determine areas of improvement and devise a tailored strategy.
Strategy Development:

Develop a customized reputation management strategy based on the findings from the audit and analysis phase.
Define key tactics and action steps to achieve the client's goals, including content creation, search engine optimization (SEO), review management, and crisis response protocols.
Content Creation and Optimization:

Create high-quality, engaging content aligned with the client's brand identity and messaging.
Optimize existing content and develop new materials to enhance visibility and relevance across search engines and social media platforms.
Search Engine Suppression:

Implement strategies to suppress negative search results associated with the client's name or company.
Employ advanced SEO techniques, content creation, and link-building initiatives to push down undesirable content and promote positive narratives.
Online Review Management:

Monitor and manage online reviews across various platforms, responding to feedback in a timely and professional manner.
Implement strategies to generate positive reviews and mitigate the impact of negative feedback on the client's reputation.
Ongoing Monitoring and Analysis:

Continuously monitor the client's online reputation, utilizing advanced tools and technologies to track changes and identify emerging threats.
Provide regular performance reports and analysis, highlighting key metrics and progress toward established goals.
Crisis Management:

Develop a proactive crisis management plan to address any unforeseen reputation issues or crises.
Provide immediate support and guidance in managing crises, including reputation repair and damage control strategies.
Summary of Deliverables:

Customized reputation management strategy tailored to the client's specific goals and objectives.
High-quality, optimized content designed to enhance the client's online presence and reputation.
Suppression of negative search results through targeted SEO and content promotion efforts.
Effective management of online reviews, including response strategies and reputation enhancement initiatives.
Ongoing monitoring and analysis of the client's online reputation, with regular performance reports and updates.
Proactive crisis management support, including the development of a comprehensive crisis response plan and immediate assistance in managing reputation crises as they arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the Net Reputation project that demonstrate progress or success in suppressing negative articles could include:

Improved Search Engine Rankings: An increase in the ranking of positive content associated with your name or company in search engine results pages (SERPs), with a simultaneous decrease in the visibility of negative articles.

Reduction in Visibility of Negative Content: A measurable decrease in the visibility and prominence of negative articles within the first few pages of search engine results, indicating successful suppression efforts.

Increased Click-Through Rates (CTR): Higher click-through rates for positive content, demonstrating that users are more likely to engage with and view favorable information about you or your company.

Enhanced Online Reputation Score: Improvement in online reputation scores provided by reputation management tools or platforms, reflecting a more positive and favorable perception of your brand online.

Positive Trend in Online Sentiment: A shift towards more positive sentiment in online discussions, reviews, and mentions related to your name or brand, indicating an improvement in overall reputation perception.

Reduction in Negative Mentions: Quantifiable decrease in the volume of negative mentions, comments, or reviews across social media platforms, review sites, and online forums, indicating successful reputation management efforts.

Client Satisfaction Metrics: Positive feedback from the client regarding the effectiveness of the suppression strategies employed by Net Reputation, as well as their overall satisfaction with the project's progress and outcomes.

These measurable outcomes serve as tangible evidence of the progress and success achieved through the suppression of negative articles by Net Reputation, demonstrating the tangible impact of their efforts in improving your online reputation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Net Reputation's project management revolves around client-focused strategies aimed at delivering results efficiently and effectively. They prioritize clear communication, strategic planning, and timely execution to ensure client satisfaction and success.

Their approach begins with a thorough understanding of the client's needs and goals, established during the initial consultation phase. This allows them to develop a customized project plan tailored to address specific challenges and objectives.

Throughout the project lifecycle, Net Reputation maintains open lines of communication, providing regular updates on progress and milestones. They adhere to agreed-upon timelines and milestones, ensuring that deliverables are completed on time.

In response to your needs, Net Reputation demonstrates a client-focused approach by prioritizing your goals and objectives. They remain receptive to feedback, actively incorporating your input into their strategies and tactics. Whether it's addressing concerns, making adjustments to the project plan, or providing additional support, they are committed to ensuring your satisfaction and success.

Overall, Net Reputation's project management is characterized by professionalism, responsiveness, and a relentless focus on delivering measurable outcomes that align with your goals. Their ability to deliver items on time and their client-focused approach make them a reliable partner in managing your online reputation effectively.

What was your primary form of communication with Net Reputation?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out as most unique about Net Reputation is their comprehensive and personalized approach to online reputation management. Unlike many other companies in the field, Net Reputation goes beyond just suppressing negative search results; they prioritize understanding each client's individual needs, goals, and challenges to develop tailored strategies that yield tangible results.

Their commitment to client-focused solutions is evident in every aspect of their service, from the initial consultation to the ongoing monitoring and management of online reputation. They prioritize open communication, transparency, and collaboration, ensuring that clients are actively involved in the process and informed every step of the way.

Additionally, Net Reputation's dedication to staying at the forefront of industry trends and technological advancements sets them apart. They leverage cutting-edge tools and techniques to deliver innovative solutions that effectively safeguard and enhance their clients' online reputations.

Overall, what makes Net Reputation truly unique is their unwavering dedication to providing personalized, results-driven reputation management services that empower individuals and businesses to take control of their online narratives and thrive in the digital landscape.

Are there any areas for improvement or something Net Reputation could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the VP of Cielito's Cleaning Service. Inc.

Describe what your company does in a single sentence.

My wife and I have owned Cielito's Cleaning Service, since 2009 and pride ourselves on being a leader in Commercial Janitorial Services in Broward County.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Reputation to accomplish?

• Eliminate wrongful personal and fraudulent identity theft about me 25 years ago!
• Repair my personal reputation with primarily Bing search engine when typing my full name.
• Remove ANY negative and unlawful information residing at extortion web sites!

SOLUTION

How did you find Net Reputation?

Online Search

Why did you select Net Reputation over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Net Reputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have had ongoing issues with identity theft issues corresponding to primarily police report records from 25 years ago. For example, my information on some websites show me being arrested in the state of Michigan. I HAVE NEVER BEEN TO MICHIGAN IN MY LIFE; HOWEVER, SOMEONE USED MY SENSITIVE INFORMATION (DATE OF BIRTH LICENSE ETC). I contacted the Michigan State Police and ran a paid statewide background search that shows of course NO ARRESTED RECORDS. 

Now primarily Bing search still shows the fraudulent information along with many others. Some records show me as incarcerated for twelve DUI's. There are dozens of counties throughout the US that have sometimes 20 plus juristictions. It is been impossible for me to make nearly 100 phone calls to clear my record. This is why I have used Netreputation for several years to help me with various extortion sites. 

I would like to take this opportunity to show my appreciation and high regard for Michael and Trey for working with me! They are very kind and trustworthy. I am a repeat customer and have found that all of the other internet reputation companies treated me with no respect. In my opinion, they are professional, understanding and provide excellent customer service. I would recommend them to anyone! 

Moreover, it is important to rememberiends are that fr the most important things in life. Today's world has unfortunately become one of anger and resentment. It’s common for adults to want new friends and discover that finding them is challenging. – Gregory Dahl I consider NetReputation employees to be my friends!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As I indicated, I have used NetReputation several times in the past. Those issues were resolved only with their help. There is actually work in progress at this moment for a few more identity extortion sites to clear up. If NetReputation was not a stellar company that I trust, I would not be using them again after two years. So, there is work in progress!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, I have had great success using NetReputation in the past! They have been attentive to my needs and solved many past and present issues.

What was your primary form of communication with Net Reputation?

Virtual Meeting

What did you find most impressive or unique about this company?

This company is trustworthy, patient, kind, considerate and finished the projects. I am ALWAYS able to reach my account managers with questions and concerns.

Are there any areas for improvement or something Net Reputation could have done differently?

As I have indicated, I have absolutely nothing negative to say about NetReputation. They have an elite status with Internet Reputation Management Services.

BACKGROUND

Please describe your company and position.

I am the Management Consultant of a consulting company

Describe what your company does in a single sentence.

I work for a management consulting firm offering various business strategy solutions to private, public, and social sector clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Reputation to accomplish?

• Push down negative content associated with my name

SOLUTION

How did you find Net Reputation?

Online Search

Why did you select Net Reputation over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Net Reputation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NetReputation created 20+ online assets for me in the form of a personal website, social media sites, and articles to amplify my positive online presence and push down negative content. 

We had a variety of meetings throughout the campaign, explained everything step by step, and told me what their plan and strategy were for the campaign. They also gave me a monthly report on the progress of the campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Pushed the negative content down significantly. Negative content started at the fourth link on the first page, and the NetReputation team managed to push the negative content down all the way to the middle of the second page and I anticipate it'll get pushed down further to page three by the end of the campaign which would make me very happy.

What was your primary form of communication with Net Reputation?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time, and they answered my emails very promptly. Emergency meetings I had in the early days of the campaign were honored, which I really appreciated. Customer service at NetReputation is the best I've seen for any service.

What did you find most impressive or unique about this company?

Their attention to detail, responsiveness, and kindness are the most impressive features of NetReputation. The content they created for me was also incredible and exceeded my expectations.

Are there any areas for improvement or something Net Reputation could have done differently?

I can't think of anywhere they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of Fj Holdings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Reputation?

They provided reputation management and PR services for us.

SOLUTION

What was the scope of their involvement?

Specifically, they helped get my company out into the world through organized activities and interviews. Additionally, they created press releases, blog posts, and promotional videos.

What is the team composition?

We work with one point of contact.

How did you come to work with Net Reputation?

I was referred to them by someone I know.

How much have you invested with them?

We’ve spent around $15,000 with them.

What is the status of this engagement?

We’ve been working together since October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They do great work and are diligent.

How did Net Reputation perform from a project management standpoint?

Their project management work is very structured and organized. We communicate over texts and emails.

What did you find most impressive about them?

Net Reputation’s consistency stands out the most.

Are there any areas they could improve?

No, I’m very happy, and it’s not easy to make me happy.

Do you have any advice for potential customers?

Don’t be afraid to communicate and ask questions.

BACKGROUND

Please describe your company and your position there.

I am a physician in private practice who focuses on aesthetic surgery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Reputation, and what were your goals?

I reached out to Net Reputation to help address negative yelp reviews and a damaged online presence that limited my business growth and career options.

SOLUTION

How did you select this vendor?

Choosing an ORM company can be very difficult as most companies have a great reputation online. After doing some research, I talked to 4 companies and then selected this vendor. I was very impressed by their professionalism, compassion, responsiveness, and well thought out strategy. In addition, their price point was better than most competitors making them the clear choice.

Describe the scope of their work in detail, including any steps and the final deliverables.

This project began with an interview and analysis session. They set expectations that ultimately proved to be realistic and which their work exceeded. They then worked with me to create a custom strategy that incorporated both ORM and brand building. Once underway, they were excellent about staying in communication and updating progress. The content they produced was well structured and compellingly written and their industry vehicles were impactful as promised.

How many people from the vendor's team worked with you, and what were their positions?

a single account representative, multiple content creators, and a reputation strategist that acted as my point person

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We ran a complex strategy that succeeded in removing reviews from yelp and suppressing negative links across 3 different search phrases in a very aggressive 6 month timeline.

Describe their project management style, including communication tools and timeliness.

Net Reputation has an online platform that facilitates content editing and approval. Their communication style was exact, timely, and professional while still being convivial.

What did you find most impressive or unique about this company?

For some, a damaged online reputation may be the result of a malicious actor or an indelible mark from a regrettable past. As a result, it can carry a deep emotional component. My experience with Net Reputation was that they understood and were truly compassionate to this. They worked as hard for you to repair as you are for yourself.

Are there any areas for improvement or something they could have done differently?

No, I think they exemplify work in this space.