The Millennium Group Computing

BACKGROUND

Introduce your business and what you do there.

I’m the Executive of Outward Hound, a company that designs, distributes, and sells pet toys and related products to wholesalers and retailers in the US and over 30 other countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Millennium Group Computing?

We needed to improve the support that employees receive, stabilize the network, and reduce costs.

SOLUTION

What was the scope of their involvement?

The Millennium Group Computing took our servers and moved them to a data center, which significantly reduced any downtime. The team also provided IT support services.

What is the team composition?

We worked with 2–5 teammates from The Millennium Group Computing.

How did you come to work with The Millennium Group Computing?

I had worked with them at my previous company. Since I knew the level of service they could provide, I brought them into my current company. Moreover, they offered good value for the cost.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We worked together from June–September 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Millennium Group Computing improved the time employees received support by 50%–75%. Our prior provider would take hours and even days to respond to a ticket, and The Millennium Group Computing's response time was usually within 30 minutes or less. We also saved around 20%–25% in our IT costs compared to the prior provider.Moreover, when our servers were moved to the data center, we were back up and running. The team took our servers down late on a Friday afternoon and was back up on Monday morning.

How did The Millennium Group Computing perform from a project management standpoint?

They delivered on time. We communicated via in-person and virtual meetings.

What did you find most impressive about them?

The level of service was impressive.

BACKGROUND

Please describe your company and position.

I am an executive assistant and office manager at Colorado Bankers Assocation

Describe what your company does in a single sentence.

Association that does education and lobbying for banking industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Millennium Group Computing to accomplish?

• Update our IT Infrastructure

SOLUTION

How did you find The Millennium Group Computing?

Referral

Why did you select The Millennium Group Computing over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from The Millennium Group Computing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

took over our IT services from another provider, made recomendations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

much better service overall than what we had with previous provider, helped us save money on our internet service as well

Describe their project management. Did they deliver items on time? How did they respond to your needs?

met deadlines, communicated well

What was your primary form of communication with The Millennium Group Computing?

Virtual Meeting

What did you find most impressive or unique about this company?

the people!  The Millennium Group Computing is a great team to work with, always knowlegable and helpful when we need them.

Are there any areas for improvement or something The Millennium Group Computing could have done differently?

Can't think of any.

BACKGROUND

Please describe your company and position.

I am the Principal Owner of Core Power Products LLC

Describe what your company does in a single sentence.

Manufacturer representative of electrical products used for transmission, distribution, and generation of electricity. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Millennium Group Computing to accomplish?

• IT integration, consulting, and maintenance needs for organization across 3 office locations

SOLUTION

How did you find The Millennium Group Computing?

Referral

Why did you select The Millennium Group Computing over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from The Millennium Group Computing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Integrated Outlook 365 and VOiP phone system for merger of 2 businesses. Ongoing consulting and maintenance.  Computer hardware assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TMGC took over entire IT systems for our organization and reduced our internal involvement by 99%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMGC always delivers on time and responds immediately.

What was your primary form of communication with The Millennium Group Computing?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Millennium Group Computing is a great company that is extremely responsive and handles our needs immediately.

Are there any areas for improvement or something The Millennium Group Computing could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Pres. of DMD Window and Door

Describe what your company does in a single sentence.

We sell and install replacement windows and doors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Millennium Group Computing to accomplish?

• Professional IT assistance
• Safety of our computer systems.
• Protecting our internal and external technology

SOLUTION

How did you find The Millennium Group Computing?

Online Search

Why did you select The Millennium Group Computing over others?

• Great culture fit
• Referred to me

How many teammates from The Millennium Group Computing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Millenium group has helped us back up our system, they provide sounds IT advice, and provide us monthly training regarding the latest scams/hacks that are happening. They provide us with excellent IT support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Keeps our systems running. Provide quick support and back up as needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is reliable, efficient and helpful.

What was your primary form of communication with The Millennium Group Computing?

Email or Messaging App

What did you find most impressive or unique about this company?

They are professionals, work hard and they care about their results and how it affects our company.

Are there any areas for improvement or something The Millennium Group Computing could have done differently?

I don't have anything for this section.