Meta IT

BACKGROUND

Please describe your company and position.

I am the Chief Digital Officer of Paradise Mobile

Describe what your company does in a single sentence.

Paradise Mobile is a 5G operator in Bermuda providing high-speed mobile connectivity and innovative digital services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meta IT to accomplish?

• Create a state of the art digital onboarding and Self Serve platform for our customers

SOLUTION

How did you find Meta IT?

Referral

Why did you select Meta IT over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Meta IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Onboarding

Objective:

Ensure a seamless and intuitive activation process for new customers across digital and physical touchpoints.

Key Deliverables:

 • Digital SIM Activation

 • User Registration & Verification

 • Plan Selection & Purchase Flow

 • Welcome Experience

 • Customer Support Integration

2. Self-Serve

Objective:

Empower users with complete control over their accounts and services through an intuitive, self-service platform.

Key Deliverables:

 • Account Management

 • Plan & Usage Management

 • Billing & Payments

 • Support & Troubleshooting

 • Device & SIM Management

 • Loyalty & Rewards

3. Website

Objective:

Act as the primary digital storefront, providing essential information, sales conversion, and customer engagement.

Key Deliverables:

 • Homepage & Brand Storytelling

 • Plan & Product Pages

 • Support & FAQ Section

 • E-Commerce Functionality

 • Customer Portal Integration

 • Blog & Content Strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Onnoarding:

Objective: Seamless activation, reduced friction, and improved user retention.

Key Metrics:

 • Activation Rate: Target: 90%+ successful activations within 10 minutes.

 • Drop-off Rate in Activation Flow: Target: <5% drop-off rate.

 • Customer Support Requests for Activation Issues: Reduction in activation-related tickets due to improved UX. Target: 30% decrease in activation-related support inquiries.

 • First-Time Login Rate: % of users who log in within 24 hours of activation 85%+ first-time logins within the first day.

Self-Serve:

Objective: Empower users to manage their accounts independently, reducing support costs.

Key Metrics:

 • Self-Service Adoption Rate:  Target: 75%+ of users handle account tasks without contacting support.

 • Plan Change & Add-On Purchases via Self-Serve: Target: 50%+ of plan modifications happen through self-serve.

 • Billing & Payment Completion via Self-Serve: Target: 90%+ of all payments processed digitally.

 • Support Ticket Reduction: Target: 40% reduction in account-related customer service interactions.

Website:

Objective: Drive conversions, provide valuable information, and optimize customer acquisition.

Key Metrics:

 • Website Conversion Rate: Target: 5%+ conversion rate from website visitors to new customers.

 • Bounce Rate on Key Pages: Target: <40% bounce rate on core pages (plans, onboarding, checkout, support FAQ).

 • Load Time & Performance Optimization: Target: 90+ PageSpeed score for desktop, 80+ for mobile.

 User Engagement (Time on Site & Pages per Visit): Target: 3+ minutes average time on site, 3+ pages per session.

Overall Business Impact

 • Customer Satisfaction Score (CSAT): Target: 85%+ CSAT score.

 • Net Promoter Score (NPS): Target: 50+ NPS score (indicating strong brand advocacy).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MetaIT has been an extremely valuable partner in delivering Paradise Mobile’s digital experience. Their strong technical expertise ensured that key deliverables were completed on time and with high quality, while remaining adaptable to evolving needs.

Throughout our partnership, MetaIT has provided unwavering support, proactively addressing challenges and offering effective solutions to resolve any issues in daily operations. Their responsiveness and commitment to excellence have been instrumental in enhancing our customer experience.

Beyond execution, MetaIT has played a crucial role in Paradise Mobile’s success. Their expertise, dedication, and collaborative approach continue to add significant value, reinforcing our strong partnership. As we grow, we look forward to further innovation and success with MetaIT as a trusted technology partner.

What was your primary form of communication with Meta IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about MetaIT is their proactive approach, technical excellence, and unwavering commitment to delivering high-quality solutions. Their ability to seamlessly integrate into our team and adapt to evolving project needs has been truly impressive.

Are there any areas for improvement or something Meta IT could have done differently?

MetaIT has proactively addressed issues as they arise. Their ability to maintain open communication has been a key asset, ensuring that potential challenges are identified and resolved early, preventing issues from becoming critical. This transparency and responsiveness have contributed to a highly collaborative working relationship.

BACKGROUND

Please describe your company and position.

I am the Talent Manager for a multi-asset platform

Describe what your company does in a single sentence.

The multi-asset platform for capital markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meta IT to accomplish?

• Hiring C++ Developers and QA Automation

SOLUTION

How did you find Meta IT?

Referral

Why did you select Meta IT over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Meta IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I recently had a fantastic experience working with Meta Staffing on a critical project requiring highly skilled C++ developers.  Our team was facing a tight deadline.  Meta stepped in and quickly understood our requirements, not just in terms of technical skills but also the specific team dynamics and project goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meta made an immediate impact on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Meta IT was a true partner.  They were enthusiastic, helpful, and effective.  

What was your primary form of communication with Meta IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep knowledge of staffing and an understanding of the needs of high performance engineering teams.

Are there any areas for improvement or something Meta IT could have done differently?

No.