Merge Rocks

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a behavior management solutions provider

Describe what your company does in a single sentence.

My company provides behavior management tools to schools that help them reduce behavioral barriers to student success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• Re-do our company branding.
• Overhaul the website UX.
• Increase web conversions by 1%.

SOLUTION

How did you find Merge Development?

Online Search

Why did you select Merge Development over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Merge Development were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand new website end-to-end.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We focused primarily on the website conversion rate, which they successfully doubled from .5% to 1%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered all projects on time and within budget. We had weekly meetings to review progress, but they also provided async updates via Slack/Figma throughout the week, as well as tracked everything on Notion for us to see.

What was your primary form of communication with Merge Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their timeliness and their ability to take feedback as they built deliverables. We were incredibly impressed by the final product!

Are there any areas for improvement or something Merge Development could have done differently?

Honestly, no. Working with them was awesome. It's the best experience I've had working with a website/design agency.

BACKGROUND

Please describe your company and position.

I am the Director of CoderPad, Inc.

Describe what your company does in a single sentence.

Coderpad platform offers technical hiring tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• Design help for our marketing team

SOLUTION

How did you find Merge Development?

Other

Why did you select Merge Development over others?

• Pricing fit our budget
• Other

What was the size of Merge Development’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Merge contractor helped us create several new marketing landing pages and marketing collaterals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Ability to talk to several good-quality designers in a short span of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Close contact while we were in hiring mode. Rutine touch-bases after we selected our contractor.

What was your primary form of communication with Merge Development?

Virtual Meeting

What did you find most impressive or unique about this company?

They were a great partner and a good listener. They were also very positive in their interactions.

Are there any areas for improvement or something Merge Development could have done differently?

Pre-screening candidates with their English communication could make the process even more efficient.

BACKGROUND

Please describe your company and position.

I am the Co-founder of (a/an) Software

Describe what your company does in a single sentence.

Our software is a team-building platform for remote teams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Merge Development to accomplish?

• Work on designs and wireframes for our team-building app

SOLUTION

How did you find Merge Development?

Other

Why did you select Merge Development over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We had one of their designers working full time on our team and helping in the design and wireframing of our new app directly in Figma.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered wireframes and mocks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The designer was working directly in our team with a good delivery cadence.

What was your primary form of communication with Merge Development?

Virtual Meeting

What did you find most impressive or unique about this company?

The presale communication process was really smooth. Also the selection of candidates and their portfolio is worth noting as well.

Are there any areas for improvement or something Merge Development could have done differently?

Despite the good results and outcomes, we needed a more experienced designer, so having a more broader pool of people could have been beneficial.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and Head of Product

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merge Development?

Merge designed and developed our website and also worked on the dashboard.

SOLUTION

How did you select this vendor?

One of the companies recommended Merge as a solid fintech design and development agency and we decided to give them a chance.

Describe the project in detail and walk through the stages of the project.

There are several parts of the project that Merge has been helping us with. They designed a web app, and they also designed and developed a website as well. The best part is that they completed the project in a couple of months

How many resources from the vendor's team worked with you, and what were their positions?

Design lead with a designer, and a small dev team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They accomplished to deliver a great design and ease of use in a data-providing platform for us, which is really hard to accomplish.

How effective was the workflow between your team and theirs?

The workflow was effective, all the deadlines were met. We were always informed regarding the stage of the project.

What did you find most impressive or unique about this company?

We find their approach to working processes, design, and development very satisfying and that usually only top agencies can provide. Also, they deliver everything very fast.

Are there any areas for improvement or something they could have done differently?

They could've led us more in terms of best use cases and design systems since we are not professional as they are we might not make the best decision as the customer at all times.

BACKGROUND

Please describe your company and your position there.

Chief Experience Officer and VP of Product Innovation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merge Development?

We needed a refresh of our mobile app. We worked with Merge to collaborate with our UX team to refresh the design of our app.

SOLUTION

How did you select this vendor?

Merge reached out to our team. We interviewed and checkout their work. It was pretty solid so decided to engage with Merge.

Describe the project in detail and walk through the stages of the project.

Wireframing Prototyping UI Design UX Design Visual Design

How many resources from the vendor's team worked with you, and what were their positions?

5

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We finished Phase 1 of the project which is a complete redesign and refresh of the UI. We are happy with the outcome and working on progressing to the next step which is engineering.

How effective was the workflow between your team and theirs?

It was very good. The Merge team was very good in communication in spite of the time difference. The tools we used to collaborate worked very well between both teams.

What did you find most impressive or unique about this company?

I was impressed with the talent in Merge and their communication skills. They are on the ball and very proactive. Their staff is also very easy to work with and willing to work out contracts, timelines, and deliverables.

Are there any areas for improvement or something they could have done differently?

Project management is tough to nail down when you are remote. All in all it was good but we could probably improve on both sides.

BACKGROUND

Please describe your company and your position there.

Sidero Labs makes software to make Kubernetes easier and more secure. I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merge Development?

We hired Merge to design and develop the web app for our platform.

SOLUTION

How did you select this vendor?

We were recommended them by another company we interact with. We checked some other reference companies they provided.

Describe the project in detail and walk through the stages of the project.

We had new branding we wanted to incorporate in our UI. Our existing UI had not been updated, and did not reflect our current product capabilities. Collaboratively, we worked with their designers to refine user flow, design with our design system, and implement.

How many resources from the vendor's team worked with you, and what were their positions?

I think it was one designer, one developer...

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Design and development are complete.

How effective was the workflow between your team and theirs?

We were collaborating with them closely, with sync calls and chatting via various channels. Quite effective.

What did you find most impressive or unique about this company?

We were impressed by the quality of their designs. They also worked very fast. It's not something you would expect from a design agency.

Are there any areas for improvement or something they could have done differently?

The design work was great. The developer was less expert, but still good.

BACKGROUND

Please describe your company and your position there.

I am the COO of Cloud Computing & Software Development Company, based in Cyprus.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merge Development?

We hired Merge to make the desing and development of our hosting managment platform.

SOLUTION

How did you select this vendor?

They reach out to us, showed some of their expertise in designing and developing products similar to ours.

Describe the project in detail and walk through the stages of the project.

The project was quite complex. But with their professionality and hard work they managed to complete all the stages without any problems.

How many resources from the vendor's team worked with you, and what were their positions?

Design Team with a design lead and also a couple front-end developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was evaluated for big sofware companies, and was considered as a next generation hi-end SaaS.

How effective was the workflow between your team and theirs?

Merge team was very easy to work with this project. The communication as well as the managment were very professional. The meeting, the feedback sessions were always productive.

What did you find most impressive or unique about this company?

The fact that they do really a world-class design for a very reasonable cost is quite impressive.And the fact that all the aspects of the project, starting from UX Research and ending with website improvements we done very well.

Are there any areas for improvement or something they could have done differently?

Nothing more to share here. They understood the projects goals and did a really great job.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a company developing a food order application & payment plattform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merge Development?

Our current design was mostly from templates or not keeping up with the quality we wished for. For this we contacted Merge Development to help us up the UI/UX of our product.

SOLUTION

How did you select this vendor and what were the deciding factors?

I stumbled across their design online in different platforms and i enjoyed their way of designing & bringing the product to life.

Describe the project in detail and walk through the stages of the project.

After going through their portfolio we had a set-up call with Merge Developments respective people. We had a great feeling about them and I decided to ask them for the first task which was a 3 week long task. This was supposed to be it, at least for the first phase. But we really enjoyed the changes they made for our platform so we came back with even more tasks and it is still ongoing.

How many resources from the vendor's team worked with you, and what were their positions?

We have had two point of contacts with at least one designer always available for our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Both me and our investors have been really happy with the work they provided. During exhibition of the product we received a lots of great feedback from potential clients about the simpleness and great User Experience the application provides.

How effective was the workflow between your team and theirs?

Very effective actually. What i enjoy the most is their flexibility and readiness. If i have a task today, they quickly set up a call or understand by just me commenting our needs and they get quickly on to working with it.

What did you find most impressive or unique about this company?

3 things:

1. They have a great sense for quality. I am a very picky when it comes to the UI/UX of our product as the UI/UX is of one of our products unique value propositions yet I have very rarely found myself having to ask them to redo parts, although they would be happy to do it, as they get it right immediately.
2. Easy & flexible communication. They are always ready and there with available high-quality designers when we need which is very much appreciated.
3. Their staff ask questions & show great care for the project and understanding the project. They give tips & advices and are not afraid to challenge your initial ideas for the greater good of the project which is something we highly appreciate.

Are there any areas for improvement or something they could have done differently?

So far, there is nothing to point out. We have had a good experience in all regards.