McKula Inc.

BACKGROUND

Introduce your business and what you do there.

We are a niche infrastructure services company based in Scottdale, PA serving a broad range of customer types across multiple states.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

As part of performing work for Various DOTs, we must supply material certification documents on a job-by-job basis. This requires the document upload, storage, and the assembly of a one-off document package to support this requirement. To put this in perspective, it has historically required 2.5 full time employees to manage this requirement.

We have struggled with the sheer administrative burden, accuracy, and consistency of presentation for many years. We tried several organic approaches to solving the problem and finally concluded we needed some outside help.

SOLUTION

How did you come to work with the vendor?

I was introduced to McKula several years ago by a mutual acquaintance, but never had the opportunity to use them on a project. We decided to engage them to help us solve this problem.

What was the scope of their involvement? 

The experience has been extraordinary. We went from initial conversations and concept to a fully functioning system in less than 9 months, and it could have been faster but for our lack of internal bandwidth to dedicate to the project at certain times along the way.

How much have you invested with them?

Approx $35K, to date.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While there’s still some training going on, we believe what used to require 2.5 FTEs will be done by one person in the very near future. This will allow people to be reallocated to other work.

As a result of their performance on this project, we are already planning the next several. We have big plans, and McKula will be an integral part.

How did the vendor perform from a project management standpoint?

This team sets the bar for listening, responsiveness, and overall value. They are masterful at understanding and provoking conversations about business process and translating that into streamlined tools.

What did you find most impressive about them?

They have consistently exceeded our expectations in every facet of this project. Hire them!