Maven Mule

BACKGROUND

Introduce your business and what you do there.

I’m the program manager at VodafoneZiggo, a telecommunications company. We provide both mobile and fixed services to consumers and enterprise customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maven Mule?

We needed help with our Salesforce platform as we were experiencing technical challenges. We also wanted a simple document creator solution.

SOLUTION

What was the scope of their involvement?

Maven Mule is providing code optimization services — they’re refactoring triggers and API calls to have a smoother code base in Salesforce. They are providing us technical consulting, design, and development. 

The second project is implementing a document creator solution using Salesforce. I’ve only recently signed the contract, and we just started the project. We made a proof of concept (POC) based on both functionality and ease of use. We are expecting the first iteration in two months. 

What is the team composition?

My main point of contact is Ivan (CTO). He is a Salesforce-certified technical architect, designer, and developer, and he leads the team that is implementing the code optimization.

How did you come to work with Maven Mule?

We chose Maven Mule because of their technical expertise — they are an authority on the subject that can deliver professional services. Their pricing was very competitive compared to other vendors as well.

How much have you invested with them?

We’ve spent over €200,000 (approximately $247,000 USD).

What is the status of this engagement?

We started working together in March 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with Maven Mule’s services. They work in an agile CI/CD manner — they refactor our code and make optimizations, and we get continuous feedback. Our Salesforce Center of Excellence approves their work, and they’re very satisfied with the results so far. 

For the document creator solution, even though we’ve only done a POC, I could say they’re solving technical issues for us, and they’re providing a clear path for its implementation.

How did Maven Mule perform from a project management standpoint?

Maven Mule communicates very well, and they’re very responsive. They are a team player — they are flexible enough to accommodate us even with items that aren’t part of the original scope. 

What did you find most impressive about them?

They’re knowledgeable, flexible, and solution-driven.

Are there any areas they could improve?

There’s nothing I’d have them improve at this point.

Do you have any advice for potential customers?

Be sure you know what you want as a customer and communicate that properly with the vendor.  

BACKGROUND

Introduce your business and what you do there.

I’m the CFO and board member at MET Croatia, an energy supplier in the Croatian market. It’s a production trading and supply of energy for mostly gas power.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maven Mule?

We needed a company to provide Salesforce consulting services.

SOLUTION

What was the scope of their involvement?

Their team supports us in the implementation, development, and updates of our Salesforce CRM. They support us in any adjustments needed. The larger project we recently had was linked to a problem that we had with billing our customers.

We had a significant increase in our portfolio, and we now serve thousands of customers. We had manual invoicing where we would print out invoices for each customer, and Maven Mule helped automize the process. In Salesforce, we had all the data on contracts and prices that we needed for billing.

We decided to do the billing system in Salesforce, then transferring the data to our accounting software. We did the development of a module within the software and connection that was linked with Navision, which we’re using for accounting.

What is the team composition?

We had 3-4 people working on the project, but my main point of contact was one of the managers.

How did you come to work with Maven Mule?

When I came to the company, we were already doing business with them.

How much have you invested with them?

We’ve spent over €50,000 (approximately $59,000 USD).

What is the status of this engagement?

On this particular project, we worked together from July 2019-January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wanted to be able to invoice by the first of January 2020 from this new system. After a few test runs, we went live without any problems.

How did Maven Mule perform from a project management standpoint?

We had weekly calls to see the current issues on the project and how we progressed. On the state of the project, we had a clear timeline on where we want to stand at the end of each month.

We stayed on track with the timeline. Email was our primary communication channel.

What did you find most impressive about them?

Their response rate is impressive. They respond to our suggestions in a matter of hours.

If we have a complaint from a customer, they need to change the invoice. They’re able to implement it in a very short period of time. That’s very important for us.

Are there any areas they could improve?

No, I don’t have any negative feedback. There are some errors in the process, but from my point of view, in projects like this, there are always going to be some errors. The way you handle it is the most important thing.

Do you have any advice for potential customers?

Start working with them. You’ll be satisfied because they’re very good and respond very well. The pricing is very good. Maven Mule makes a really good partner.

BACKGROUND

Introduce your business and what you do there.

At the time I was working with Maven Mule, I was the VP of a travel company called Swain Destinations. I recently left that position to start my own Salesforce consulting business, although I still work for them as a vendor. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maven Mule?

We were installing a robust Salesforce application, but we needed some customization done to a portion of it. Maven Mule helped us with that. 

SOLUTION

What was the scope of their involvement?

In our most recent collaboration with them, we purchased their Maven Mule connector, which was a configurable integration tool that allowed us to use Salesforce to send data to a third-party travel company. 

They isolated all the bad codes in the app and gave us a roadmap of how to get things working. They also helped us tweak our requirements to get the solution that we needed. Overall, instead of developing our own tool or spending endless amounts of dollars for API development, we used their plug-and-play platform.

What is the team composition?

My main point of contact from Maven Mule was Dragan (CEO & Technical Architect).

How did you come to work with Maven Mule?

Maven Mule was brought to us by the creators of the application that we were installing. We were undergoing a significant technological transformation. It wasn’t going well, and it had been going on for about a year. The application provider recommended bringing Maven Mule. They came on board and took over the entire development process to help us, and that was really our first engagement with them. 

How much have you invested with them?

We spent around $50,000, although it could be higher than that.

What is the status of this engagement?

Our partnership with them lasted from May 2017–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Maven Mule was incredibly responsive and detailed in the descriptions of their challenges and solutions. They always achieved the scope of work they said they would do, and they even usually exceeded it, so there was good value in their service. Further, everything that they did actually worked, and that was a big metric of success for us. The implementation of their connector was also super easy. 

It was a great relationship, and our Salesforce platform benefitted from it. They helped us without any additional charge for the extra work that they did. They also helped us identify bad codes and advance our code coverages. They taught us some best practices, and the future of our organization was modeled after the clean and precise work that they did. 

How did Maven Mule perform from a project management standpoint?

They were always accessible and ready to assist us. I was always able to reach them, specifically Dragan. To communicate, we used email and Slack.

What did you find most impressive about them?

Maven Mule members were great developers, and they were truly responsive. We received great value for their involvement.

Are there any areas they could improve?

No, there aren’t any. We were at a challenging spot, and their expertise was very welcome. I didn’t have any concerns about their work. There was never a point where I felt we weren’t getting what we needed. 

Do you have any advice for potential customers?

Be very open about what you're looking to do. They're great at translating what you say out loud into what needs to happen, so just be very clear in what you want in your business terms. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Digacon Software Solutions. We have a wide portfolio but our main focus is SAP Hybris, and we have a custom software development department.

We have customers all over the world, including the DACH region (Germany, Austria, and Switzerland), Australia, and the UK. We have around 32 employees in Zagreb, and we have a consulting department in Stuttgart, Germany.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maven Mule?

We had a Salesforce project, which wasn’t our area of expertise, so we hired Maven Mule.

SOLUTION

What was the scope of their involvement?

Maven Mule provided complete Salesforce frontend development, and they made upgrades and payment-provider integrations. They made the platform scalable for other regions and for franchising.

Our part was mobile app development, which we did in-house, but Maven Mule did all the backend integrations between the Salesforce platform and the app. They’re currently providing support and fixing bugs. We plan to work with them on the next phase. 

What is the team composition?

We worked with up to 6–7 people from Maven Mule, including developers, solution architects, a project manager, and governance staff.

How did you come to work with Maven Mule?

There aren’t that many Salesforce experts in our market. Maven Mule had the best references — they’d worked for international telecom companies and were very experienced in that area.

How much have you invested with them?

The total cost was over €500,000 (approximately $595,100 USD). 

What is the status of this engagement?

The main project ran between October 2018–July 2020. They’re currently providing support and bug fixing. We plan to work with Maven Mule on the next phase.

Our client is a Swiss outdoor activities company, and they’ve dealt with some restrictions due to COVID-19. We paused the project because of this, but they’ll be opening their business again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our client was very impressed with the speed and quality of Maven Mule’s work. The project was a success.

How did Maven Mule perform from a project management standpoint?

We all used Jira, Confluence, and HelpDesk. Their project manager was PMI-certified (Project Management Institute), and Maven Mule won a PMI Project of the Year Award. They ran the whole project with PMI standards. Maven Mule’s flexibility was also impressive; they sometimes worked until 2 a.m. and on weekends when we had tight deadlines. 

What did you find most impressive about them?

Their flexibility and level of experience stood out most. Though they were a smaller company, they had experienced members from larger companies who had a good knowledge transfer. They were a focused team. 

Are there any areas they could improve?

It’s hard to say if they had anything they could improve. Everything went well, and we’re going to continue working with Maven Mule on minor things.

Do you have any advice for future clients of theirs?

They have to have a really clear scope. Maven Mule has to understand the project and the customer, so it’s important to be prepared for the first meeting.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a Croatian natural gas trader and seller. We sell gas to customers, both retail and wholesale. All in all, we’re a standard energy-sector business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maven Mule?

We’re focused on end-customer growth, and that’s the main area where we’ve used Maven Mule. We need to have systems that operate properly and that can support our growth.

SOLUTION

What was the scope of their involvement?

Maven Mule provides CRM integration services. We use the system to manage all our leads and accounts. We have a Maven integration for documents and billing, which connects us to our Navision accounting and billing system. The billing system generates PDF and Word documents.

What is the team composition?

I’ve worked with several people from Maven Mule, including Dragan (CEO & Technical Architect).

How did you come to work with Maven Mule?

Croatia isn’t that big, and we found them through a mutual contact. We gave them a try, and we were really satisfied with the support we received. Maven Mule’s team was really hands-on, and they were quick to help us when something went wrong.

How much have you invested with them?

We have invested more than €100,000 (approximately $120,000 USD).

What is the status of this engagement?

We started working with Maven Mule in 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received exactly what we wanted. The billing system wasn’t perfect from the first version, but we told them what needed to be changed and amended, and they did it. Everything we have now is working perfectly, and we have had no hiccups.

We also have a new in-house CRM at the group level, which is being used in several countries, but I’m not going to switch to it. We’re really happy with what we have. I’m happy with Maven Mule’s services, they deserve all the praise.

How did Maven Mule perform from a project management standpoint?

Most of the work has been done through Skype, Teams, and email.  We had in-person meetings in the beginning before the pandemic, to outline our needs and check possibilities. All of the deadlines have been met, so I’m happy.

What did you find most impressive about them?

I’ve praised them a lot, but one thing that I didn’t touch on was that we got other offers, but Maven Mule had the lowest cost.

Are there any areas they could improve?

We worked a lot with Dragan in the beginning, and we were assigned to someone else after that. I was worried that the quality of work would drop, but that wasn’t the case. I don’t know how big their team is, but the people we’ve worked with are all quality.

Do you have any advice for future clients of theirs?

The client needs to be aware of his or her needs and write them down. I suggest having a couple of kickoff meetings to discuss possible solutions, rather than just writing Maven Mule an email. We went into detail on the industry we’re in and what’s important to us. They’re IT people, but it’s important to clarify business aspects to them.

BACKGROUND

Introduce your business and what you do there.

I’m the system administrator for Novocommerce International. We sell John Deere and agricultural machinery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maven Mule?

We needed some help with our Salesforce system, so we hired Maven Mule.

SOLUTION

What was the scope of their involvement?

They support us with our Salesforce system. If we have a bigger job for them, we create a task on their dashboard for them, and they take it from there. If the job is something I can do as a system administrator, they’ll advise me on how I can fix the problem. 

What is the team composition?

I work with Tomislav (Senior Consultant & Software Developer) and Dragan (CEO).

How did you come to work with Maven Mule?

Our company got Salesforce from our Romanian sister company, and we needed someone from Croatia to set it up for our country, so we hired Maven Mule.

How much have you invested in them?

We’ve spent less than $10,000.

What is the status of this engagement?

We’ve been working with them since 2017 and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Out of 10, I’d give them a nine. They’re very professional, and we’re very satisfied with the work they’ve done. The feedback has been very positive, and we’re not looking to change companies. 

How did Maven Mule perform from a project management standpoint?

We use Slack and we also communicate through their help desk. If something is more complicated, we speak on the phone. We use a dashboard for our tasks. 

What did you find most impressive about them?

Although I can’t compare them to other providers, I’ve had a very good experience with Maven Mule. They fix things quickly and are fast and professional. 

Are there any areas they could improve?

No, there’s nothing at the moment that I can’t think of.

BACKGROUND

Please describe your company and position.

I am the Head of Customer Success of IT Services

Describe what your company does in a single sentence.

Help technology companies achieve better results with their CI/CD pipelines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Maven Mule to accomplish?

• Find a SalesForce Support partner

SOLUTION

How did you find Maven Mule?

Online Search

Why did you select Maven Mule over others?

Close to my geographic location, Good value for cost, Other

What was your primary form of communication with Maven Mule?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We were keen to find a reliable partner to provide us with ongoing SalesForce support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have a reliable partner who responds to our issues in a timely manner and in a complete way (keeping in mind all issues & guiding us with the best path)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at MavenMule have been wonderful - absolutely no complaints! They are kind, responsive, focused on the customer's needs, and overall interested in the details and bigger picture to help you solve an issue. I couldn't ask for a better partner in supporting us with our day-to-day SalesForce needs.

What did you find most impressive or unique about this company?

Generous spirit, solutions driven, customer-focused

Are there any areas for improvement or something {provider_name} could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Our business is a website for small to medium enterprises to seek lending from 300 potential Lenders, I am the Salesforce CRM manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maven Mule?

Our company needed advanced Salesforce advice and development to work throughout our business to help build our needs

SOLUTION

How did you select this vendor and what were the deciding factors?

They were introduced to us by Techohana

Describe the project in detail and walk through the stages of the project.

We needed to work on multiple projects which included, Refreshing and enhancing our Salesforce platform but cleaning and streamlining our metadata and processes. Insuring we have a solid deletion and deduplication process, creating a data service linking all of our internal services and focusing how they interact with Salesforce.

How many resources from the vendor's team worked with you, and what were their positions?

1 Architect and 2 developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Strongly enhanced our data quality and efficiency across the whole business, faster broker lead to being able to service a greater amount of leads and ultimately serve our customers better

How effective was the workflow between your team and theirs?

They had amazing feedback and support, always available to make sure projects were kept on track

What did you find most impressive or unique about this company?

From start to end we had a great repour and were easily able to understand the very professional documentation

Are there any areas for improvement or something they could have done differently?

None that Mavenmule would have had control over, we had to shift focus away from the project due to resource but Mavenmule handled this exceptionally

BACKGROUND

Please describe your company and your position there.

I am the CEO of a Salesforce consulting company and Salesforce apps company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maven Mule, and what were your goals?

We hired Maven Mule to provide development services for Salesforce custom implementation projects and also to develop salesforce apps.

SOLUTION

How did you select Maven Mule and what were the deciding factors?

I read reviews and verified qualifications and certifications and interviewed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided spec documents on development requirements for salesforce projects and apps to develop. Maven Mule would develop and submit for review.

How many people from the vendor's team worked with you, and what were their positions?

I've worked with 4 people at Maven Mule including CTO and developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Maven Mule delivers good quality professional development work in Salesforce and always is there to assist with any issues that come up. They do their best to work within urgencies and deadlines and make themselves available if needed.

Describe their project management style, including communication tools and timelines.

We use an internal project management system as well as slack to communicate.

What did you find most impressive or unique about this company?

They are awesome and I've continued to work with them because of that. They are smart.

Are there any areas for improvement or something they could have done differently?

No.