matom.ai

BACKGROUND

Please describe your company and position.

I am the Business Development Engineer of Star Tool & Die Works

Describe what your company does in a single sentence.

Manufactures and sells a wide range of parts and systems primarily for the markets of automotive, other vehicles, and primary metals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire matom.ai to accomplish?

• System Development: Design and develop a comprehensive safety system encompassing both hardware and software components to mitigate collision risks between forklifts and pedestrians.
• Real-time Human Detection and Tracking: Utilize AI algorithms for real-time human detection and tracking to identify potential collision scenarios.
• Proximity Measurement: Implement accurate distance measuring capabilities to ascertain the proximity of pedestrians to forklifts, facilitating timely warnings.
• Hardware-Software Integration: Seamlessly integrate the Nvidia Jetson platform with depth cameras and light systems to provide a cohesive solution.
• Optimized Performance: Ensure optimal performance of the system in terms of boot speed, processing speed, and real-time responsiveness.

SOLUTION

How did you find matom.ai?

Online Search

Why did you select matom.ai over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Initiative, eagerness, professionalism, kindness, and ethics.

How many teammates from matom.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop custom software, hardware, and suggested components to enable delivery of a unique, high-value safety enhancing system for the industrial workplace.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered what they said they would on time and targets. Furthermore, they remain engaged and cooperative after being paid for the project. I hope to continue to partner with them for further developments.

• Human Detection and Tracking Accuracy: Evaluate the accuracy of the AI algorithms in detecting and tracking human presence in real-time.
• Latency: Maintain low latency in processing data and generating alerts to ensure timely warnings are provided.
• Hardware Integration Efficiency: Assess the effectiveness and reliability of the integration between the hardware and software components of the system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they met all price and timing targets. I hope to continue to collaborate with them on scaling existing product and developing new components I'll integrate into systems for my customers.

What was your primary form of communication with matom.ai?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were pleased with their strong technical capabilities, their professionalism, and the sincerity of their kindness.

Are there any areas for improvement or something matom.ai could have done differently?

User Experience (UX) of the system and some aspects of component selection and detailed design to suit a heavy-duty manufacturing market place.

BACKGROUND

Please describe your company and position.

I am the CEO of Learnkey

Describe what your company does in a single sentence.

We help organisations to develop and manage employee competences by creating engaging e-learning content and developing an e-learning management platform - LKakademija.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire matom.ai to accomplish?

• Instant Support: Provide immediate responses to student inquiries during classes and exercises to improve learning efficiency.
• Automated FAQ Handling: Automatically answer frequently asked questions, freeing up human resources for more complex inquiries.
• Exercise Assistance: Offer hints or explanations for exercise-related queries to aid understanding and completion.
• User Interaction Analytics: Analyze user interaction with the chatbot to continuously improve its performance and user satisfaction.

SOLUTION

How did you find matom.ai?

• Online Search
• Referral

Why did you select matom.ai over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

1.  Natural Language Processing (NLP) Model Training: A robust NLP model was trained to comprehend and process student inquiries effectively. The training involved using historical data, including previous student inquiries and responses to ensure a wide coverage of topics and language nuances pertinent to the LKClass platform. 
2. Knowledge Base Creation: A comprehensive knowledge base was created to serve as the foundation for the chatbot's responses. This knowledge base encompasses common inquiries, their answers, and additional resources to help address student questions in a thorough manner. 
3. API Development and Integration: APIs were designed and integrated to enable seamless real-time interaction between the chatbot, the LKClass platform, and backend systems. This ensures that the chatbot can access and provide accurate and up-to-date information in response to student inquiries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Trained NLP Model: A trained NLP model capable of understanding and processing student inquiries. 
2. Comprehensive Knowledge Base: A detailed knowledge base that the chatbot references to provide accurate and helpful responses. 
3. APIs for Real-Time Interaction: Functional APIs that enable real-time interaction between the chatbot, the LKClass platform, and backend systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They made sure everything was on time, which was important. They talked to me in a way that was easy to understand, not just using technical jargon. We worked together to create the product, and they knew exactly what I needed. They helped me understand the product we built together.

What was your primary form of communication with matom.ai?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to me about this company was its exceptional commitment to customer satisfaction. They went above and beyond to ensure that my needs were met and my questions were answered promptly. Their dedication to providing a positive experience was truly impressive and unique in my opinion.
Are there any areas for improvement or something matom.ai could have done differently?

Overall, Matom.ai has done an excellent job. They exceeded my expectations, so it would be very difficult to say what they could do better.

BACKGROUND

Please describe your company and your position there.

I'm a R&D engineer at Evocortex. We offer custom software solutions and adjustable robot platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire matom.ai, and what were your goals?

The goal of our project was to extend an existing mapping software for mobile robot platforms to be able to cope with dynamic changes in the environment.

SOLUTION

How did you select this vendor and what were the deciding factors?

The contact was referred to us by CIS Electronics Engineering.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project included the following steps:

• Literature research to find and asses exiting approaches.
• Implementation of an initial solution. This included the adjustment of other affected components.
• The functionality was verified through long running tests in a simulation environment.

How many people from the vendor's team worked with you, and what were their positions?

One senior engineer work on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The implemented solution is now a part of the development version our mapping and localization software. This software is currently undergoing long term testing including in an industrial environment. The results of the project were very promising.

Describe their project management style, including communication tools and timeliness.

Since the project only included only one engineer from matom.ai, we were able to use more lightweight project management. This included:

• The use of Kaban boards to lay out milestones and corresponding tasks.
• Regular meetings via MS Teams to track the project progress.
• For all issues raised in between email communication was used.
• A final presentation via MS Teams and a final report for the project results.

What did you find most impressive or unique about this company?

This question is hard to answer because we worked directly with the engineer in question. As stated above CIS provided the contact and matom.ai was not directly involved in the project.

Are there any areas for improvement or something they could have done differently?

While the resulting implementation works very well the code quality could be improved. Nevertheless, the project yielded valuable insights beyond its scope that helped us to isolate and fix exiting problems.

BACKGROUND

Introduce your business and what you do there.

I was the former CTO and co-founder of Flight Evolved, a remote sensing company in greater California. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with matom.ai?

We needed matom’s software development services. 

SOLUTION

What was the scope of their involvement?

We worked with matom to create a web app. They provided us with updates on what challenges or milestones they’d finished, and then we integrated their outputs on GitHub, where we managed everything. Although we started from scratch, the project had an iterative process. It was dynamic and changing, and our goals on day one were vastly different from our goals in month six. 

In terms of technologies, we used the React framework with a JavaScript library on the frontend. For the backend, we used Django, a Python-based framework. There were also a couple of lightweight databases. We integrated all of these into Google Cloud and AWS platforms. 

Moreover, we had a small design team, so matom didn’t help in design as much as in actual code development. They did do frontend work, but they didn’t necessarily create wireframes. Beyond that, we’d also used them in many other projects; the web app was only the most recent one. Three years ago, for instance, we used them to develop software for Major League Baseball. 

What is the team composition?

We worked with 2–3 people from matom. We had one main point of contact who managed the engagement. Another person worked behind the scenes; he wrote algorithms and did backend analyses. 

How did you come to work with matom.ai?

I found matom online via a robotics website. They had a good reputation in the robotics world. Our main point of contact had a PhD in robotics, so he was truly well-known in that community. I decided to engage with them because of their expertise and experience, which were unmatched. They seemed to be a high-caliber and high-functioning team.  

How much have you invested with them?

We spent $150,000–$200,000 annually on their services. 

What is the status of this engagement?

Our engagement lasted from January 2018–November 2021. I recently stepped away from my position at the firm, which was acquired by a private equity company, so the engagement ended.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app that matom developed for us was more capable and significantly faster than the tools and off-the-shelf solutions available on the market. In other words, the team’s work exceeded the market standard. This allowed us to improve our internal workflows and augment our capabilities better than our competitors. 

On top of that, we finished our most recent project in six months, which was quite remarkable. Our competitors had done something similar, and they were millions of dollars in debt. By contrast, we did it in a short time and spent less than half a million dollars. 

How did matom.ai perform from a project management standpoint?

Their project management was great. We had such a good relationship not only because matom was great at this; it was also because they had a great ability to stay on track. The team gave reasonable timelines and maintained proper expectations. These were important because if they couldn’t hit timelines and expectations, the project would be tougher. Their resources were also highly capable developers. 

To communicate, we mainly used Slack and Monday. We also occasionally used emails and conference calls. At one point, we used Teams. 

What did you find most impressive about them?

The matom team was truly trustworthy. We worked in California and they were a Lithuanian team — they were halfway around the world — but we developed a good relationship with them because they were truly great people. In fact, I considered them my friends; I could stand by their work and by themselves as people. 

Are there any areas they could improve?

Since they were great people, it was sometimes hard for them to say no. Maybe they wanted to do everything and help everyone for the right price and timeline, but they should learn how to deliver bad news if necessary.

Do you have any advice for potential customers?

Have the right expectations and good communication. When working with a high-caliber team like matom, good communication is key to the project’s success. It all boils down to that. 

BACKGROUND

Please describe your company and your position there.

University, applied research project, functional prototype. Leader of the research team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire matom.ai, and what were your goals?

Software development, Mobile app development, computational vision...

SOLUTION

How did you select this vendor and what were the deciding factors?

Results-driven , flexible, university related

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Almost a year we were collaborating with the vendor. Starting from problem specification, R&D stages, programminig, user interfaces, testing functional prototype (wearable device).

How many people from the vendor's team worked with you, and what were their positions?

Three people - software developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Development and integration of several software packages into one system.

Describe their project management style, including communication tools and timeliness.

They were communicative, flexible, and willing to help. They met deadlines. Although not all details there achieved, but mostly due to the R&D specifics (unexpected issues).

What did you find most impressive or unique about this company?

They were reliable, smart, and flexible.

Are there any areas for improvement or something they could have done differently?

Documentation could improve.