MailBakery

BACKGROUND

Please describe your company and position.

I'm a marketing manager of Penventon Hotel

Describe what your company does in a single sentence.

Hotel in Cornwall catering to short break lesiure and corporate guests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Mobile optimisation
• More customisable
• New template

SOLUTION

How did you find MailBakery?

Referral

Why did you select MailBakery over others?

Referred to me

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and build of a custom email template. This included creating two initial design concepts, refining the chosen version based on feedback, and combining specific elements from both concepts into a final design.

Key deliverables:

Two email template design options
One finalised email template design
Fully coded, responsive email template
Implementation/upload into our email platform
Revisions and adjustments based on feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of a fully functional, responsive email template ready for use
Completion within a fast turnaround from project start to implementation
Successful integration into our email platform with no technical issues
Reduced internal time/resource needed for email builds
Improved consistency and structure across email campaigns

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clear and efficient. Communication was consistent throughout, and expectations on timelines and deliverables were well managed.

They delivered all items on time and maintained a quick turnaround once work began. They were responsive to feedback and handled revisions promptly, including adapting the design to incorporate specific elements from different concepts without issue.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and speed. They were able to take initial concepts, adapt them based on feedback, and combine elements from different designs without slowing down the process. The turnaround from start to completion was very fast, while still delivering a high-quality result.

Are there any areas for improvement or something MailBakery could have done differently?

no

BACKGROUND

Please describe your company and position.

 I am the Director of Creative Production of an advertising & marketing company 

Describe what your company does in a single sentence.

One of the few independents left in Canada, Target is an award-winning, full-service advertising, communications, and brand architecture firm based in St. John’s, Newfoundland & Labrador – one of the oldest and most creative cities in North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Development work on 3 email newsletter creative
• Implement the templates into Mailchimp with the goal of modifying the templates in the future

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

• Pricing fit our budget
• Good value for cost
• Mailchimp partner

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Mailbakery, on behalf of our client, to code/develop 3 email templates designed by us to be customizable and flexible in our client's Mailchimp account. We asked for our emails to be responsive, look good in dark mode and visible and intact across various email clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Addressing feedback in a timely manner

Delivery on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and delivered earlier than expected.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

The timeliness and expertise in this area (email development).

Are there any areas for improvement or something MailBakery could have done differently?

Keep doing what they are doing and love the client area where clients can track the progress of their project. Payment was easy as well.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a media company focussed on B2B clinical products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MailBakery, and what were your goals?

I hired MailBakery to code an email newsletter template for an upcoming media product and integrate it into Campaign Monitor.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had heard good things from a friend who had used their services. I had cross referenced this suggestion with Reddit reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I provided MailBakery with a psd file of the layout. They reviewed the layout and converted it to code, images and a zip file. After a couple rounds of revisions, it was perfect and loaded into campaign monitor.

How many people from the vendor's team worked with you, and what were their positions?

I worked with one developer who also project managed the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The process was smooth. I received my files in a format that was easy to utilize. There were some changes that needed to be edited and the team gladly made the changes requested. They were great with timelines.

Describe their project management style, including communication tools and timeliness.

They delivered the project efficiently. There were no speed bumps or issues managing it with them. Just straightforward fast and efficient service.

What did you find most impressive or unique about this company?

The coding was fast and matched what I wanted. I found it came at a reasonable price.

Are there any areas for improvement or something they could have done differently?

The service was excellent so not really. Perhaps a short pdf file could be included with the final code to explain how to load it into the chosen mail provider. Again however, the service was excellent and that suggestion would just be a plus one.

BACKGROUND

Please describe your company and position.

I am a Digital Strategist at Agency EA

Describe what your company does in a single sentence.

I work at an experiential marketin agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Code emails

SOLUTION

How did you find MailBakery?

Referral

Why did you select MailBakery over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Dobrin at Mailbakery was so responsive and through in coding our emails. We have worked with them for the past seven years and despite being on different time zones, their responsiveness, kindness, and attention to detail really shows through. Highly reccomend them for all of your coding needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The client was very happy with the email and that drove registrations and RSVPs to their event.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and were happy to answer any questions we had. Items were delivered on time always and they were very flexible with ever-changing client needs.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

I think the prices cannot be beat along with the attention to detail Mailbakery shows. They are always open to answer any questions and consistently go above and beyond in their work.

Are there any areas for improvement or something MailBakery could have done differently?

No improvements!

BACKGROUND

Introduce your business and what you do there.

I’m the digital design manager of a retail company. We provide products and solutions designed to make daily life easier and more accessible, helping individuals enjoy greater independence and comfort.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MailBakery?

We needed help with our email marketing.

SOLUTION

What was the scope of their involvement?

MailBakery designed email templates from scratch. The team also handled the coding, testing, and integration of the templates into our email service provider.

What is the team composition?

We worked with an unknown number of teammates from MailBakery.

How did you come to work with MailBakery?

We found MailBakery through an online search. We chose them over other options because they had high ratings, good value for cost, and great communication and portfolio.

What is the status of this engagement?

We worked together in April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MailBakery's work increased our revenue, click rates, and open rates. We also received positive feedback from our customers about the fresh design.

How did MailBakery perform from a project management standpoint?

MailBakery's project management was good. We communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

MailBakery's good communication was impressive. The team was happy to go above and beyond.

Are there any areas they could improve?

I didn't think there was anything they could improve on.

BACKGROUND

Please describe your company and position.

I am the CRO of a body skincare solutions company.

Describe what your company does in a single sentence.

We sell body skincre solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Code HTML for email campaigns

SOLUTION

How did you find MailBakery?

Referral

Why did you select MailBakery over others?

Good value for cost

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Mailbakery recieves our Figma files and builds all codein live HTML. We continue to refine through email discussion until all edits look good and we are ready to send the campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased capacity for our team In not having to spend hours a week building code.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mailbakery always delivers on time and the work Is very close to perfect.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Overall, MailBakery's process efficiency, ease of work, and kind team stand out.

Are there any areas for improvement or something MailBakery could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a cosmetic surgery and med spa practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MailBakery?

We needed help with custom-coded HTML emails with good design and UX.

SOLUTION

What was the scope of their involvement?

MailBakery has created 8–10 custom-designed and coded emails for our company over the last eight years. The emails are for our twice-yearly sale campaigns.

What is the team composition?

We’ve worked with 2–5 teammates from MailBakery.

How did you come to work with MailBakery?

We found them through an online search. We chose them because they offered good value for the cost and had good examples.

What is the status of this engagement?

We started working with them in April 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen improvements in open rates, click-through rates, and sales. We’ve also seen improved engagement.

How did MailBakery perform from a project management standpoint?

They always deliver on time or early. We communicate via email or a messaging app.

What did you find most impressive about them?

MailBakery offers great design and gives sound advice regarding email campaigns.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

 I am the Head of Digital Product of a hospitality & leisure company 

Describe what your company does in a single sentence.

The company organises and hosts business events and manages event venues in multiple countries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Email template design & development

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed a modular email template and implemented it into our system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Template works well in our system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive, delivered in a timely manner, and responded to our needs 

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Good value for money and very responsive and work done in timely manner

Are there any areas for improvement or something MailBakery could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Vast Action, Inc.

Describe what your company does in a single sentence.

We create communications for our clients to send to their clients. That usually is in the form of value added content, event invites, service offers, and sales. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Create emails that look well designed.
• Work with a company that will remember me each time so I'm not having to explain what we need again and again.

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

satisfied customer

Describe the scope of work in detail. Please include a summary of key deliverables.

We send copy, images, and an order of content to be designed, and the MailBakery team puts it all together into a professional, cohesive design and then builds that into our CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The MailBakery team always gets the project done by the deadline, they have an organized and easy to use process for communications and orders, and the deliverable is great. Our customers respond with good feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond quickly and deliver on time.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

They respond quickly and remember how we like our designs to be so that it's consistent from month to month.

Are there any areas for improvement or something MailBakery could have done differently?

Not that I can think of now.

BACKGROUND

Please describe your company and position.

I am the Managing Director of CTNM GmbH

Describe what your company does in a single sentence.

We are a full-service agency
We combine our technical expertise with over 30 years of project experience and a constant commitment to designing digital solutions that are tailored to individual needs, secure, high-performing and future-proof. The scope of our services extends far beyond the consultancy, design, development and support of traditional web and software projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• White label HTML Mail development

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from MailBakery were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Programming responsive HTML newsletters based on predefined layouts 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Litmus tested on 50 email clients and devices

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been working with MailBakery for 12 years, and there are several reasons for this: the results are always perfect, agreed deadlines are met without fail, and communication couldn’t be better. Another very important aspect is that last-minute changes are accommodated without any hassle; the service is exceptionally good. I can highly recommend MailBakery

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Perfect results

Are there any areas for improvement or something MailBakery could have done differently?

No - all was perfectly