MailBakery

BACKGROUND

Please describe your company and position.

I'm a marketing manager of Penventon Hotel

Describe what your company does in a single sentence.

Hotel in Cornwall catering to short break lesiure and corporate guests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Mobile optimisation
• More customisable
• New template

SOLUTION

How did you find MailBakery?

Referral

Why did you select MailBakery over others?

Referred to me

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and build of a custom email template. This included creating two initial design concepts, refining the chosen version based on feedback, and combining specific elements from both concepts into a final design.

Key deliverables:

Two email template design options
One finalised email template design
Fully coded, responsive email template
Implementation/upload into our email platform
Revisions and adjustments based on feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of a fully functional, responsive email template ready for use
Completion within a fast turnaround from project start to implementation
Successful integration into our email platform with no technical issues
Reduced internal time/resource needed for email builds
Improved consistency and structure across email campaigns

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clear and efficient. Communication was consistent throughout, and expectations on timelines and deliverables were well managed.

They delivered all items on time and maintained a quick turnaround once work began. They were responsive to feedback and handled revisions promptly, including adapting the design to incorporate specific elements from different concepts without issue.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and speed. They were able to take initial concepts, adapt them based on feedback, and combine elements from different designs without slowing down the process. The turnaround from start to completion was very fast, while still delivering a high-quality result.

Are there any areas for improvement or something MailBakery could have done differently?

no

BACKGROUND

Please describe your company and position.

 I am the Director of Creative Production of an advertising & marketing company 

Describe what your company does in a single sentence.

One of the few independents left in Canada, Target is an award-winning, full-service advertising, communications, and brand architecture firm based in St. John’s, Newfoundland & Labrador – one of the oldest and most creative cities in North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Development work on 3 email newsletter creative
• Implement the templates into Mailchimp with the goal of modifying the templates in the future

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

• Pricing fit our budget
• Good value for cost
• Mailchimp partner

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Mailbakery, on behalf of our client, to code/develop 3 email templates designed by us to be customizable and flexible in our client's Mailchimp account. We asked for our emails to be responsive, look good in dark mode and visible and intact across various email clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Addressing feedback in a timely manner

Delivery on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and delivered earlier than expected.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

The timeliness and expertise in this area (email development).

Are there any areas for improvement or something MailBakery could have done differently?

Keep doing what they are doing and love the client area where clients can track the progress of their project. Payment was easy as well.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a media company focussed on B2B clinical products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MailBakery, and what were your goals?

I hired MailBakery to code an email newsletter template for an upcoming media product and integrate it into Campaign Monitor.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had heard good things from a friend who had used their services. I had cross referenced this suggestion with Reddit reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I provided MailBakery with a psd file of the layout. They reviewed the layout and converted it to code, images and a zip file. After a couple rounds of revisions, it was perfect and loaded into campaign monitor.

How many people from the vendor's team worked with you, and what were their positions?

I worked with one developer who also project managed the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The process was smooth. I received my files in a format that was easy to utilize. There were some changes that needed to be edited and the team gladly made the changes requested. They were great with timelines.

Describe their project management style, including communication tools and timeliness.

They delivered the project efficiently. There were no speed bumps or issues managing it with them. Just straightforward fast and efficient service.

What did you find most impressive or unique about this company?

The coding was fast and matched what I wanted. I found it came at a reasonable price.

Are there any areas for improvement or something they could have done differently?

The service was excellent so not really. Perhaps a short pdf file could be included with the final code to explain how to load it into the chosen mail provider. Again however, the service was excellent and that suggestion would just be a plus one.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a cosmetic surgery and med spa practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MailBakery?

We needed help with custom-coded HTML emails with good design and UX.

SOLUTION

What was the scope of their involvement?

MailBakery has created 8–10 custom-designed and coded emails for our company over the last eight years. The emails are for our twice-yearly sale campaigns.

What is the team composition?

We’ve worked with 2–5 teammates from MailBakery.

How did you come to work with MailBakery?

We found them through an online search. We chose them because they offered good value for the cost and had good examples.

What is the status of this engagement?

We started working with them in April 2016, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen improvements in open rates, click-through rates, and sales. We’ve also seen improved engagement.

How did MailBakery perform from a project management standpoint?

They always deliver on time or early. We communicate via email or a messaging app.

What did you find most impressive about them?

MailBakery offers great design and gives sound advice regarding email campaigns.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

 I am the Head of Digital Product of a hospitality & leisure company 

Describe what your company does in a single sentence.

The company organises and hosts business events and manages event venues in multiple countries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Email template design & development

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed a modular email template and implemented it into our system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Template works well in our system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive, delivered in a timely manner, and responded to our needs 

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Good value for money and very responsive and work done in timely manner

Are there any areas for improvement or something MailBakery could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Vast Action, Inc.

Describe what your company does in a single sentence.

We create communications for our clients to send to their clients. That usually is in the form of value added content, event invites, service offers, and sales. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Create emails that look well designed.
• Work with a company that will remember me each time so I'm not having to explain what we need again and again.

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

satisfied customer

Describe the scope of work in detail. Please include a summary of key deliverables.

We send copy, images, and an order of content to be designed, and the MailBakery team puts it all together into a professional, cohesive design and then builds that into our CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The MailBakery team always gets the project done by the deadline, they have an organized and easy to use process for communications and orders, and the deliverable is great. Our customers respond with good feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond quickly and deliver on time.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

They respond quickly and remember how we like our designs to be so that it's consistent from month to month.

Are there any areas for improvement or something MailBakery could have done differently?

Not that I can think of now.

BACKGROUND

Please describe your company and position.

I am the Managing Director of CTNM GmbH

Describe what your company does in a single sentence.

We are a full-service agency
We combine our technical expertise with over 30 years of project experience and a constant commitment to designing digital solutions that are tailored to individual needs, secure, high-performing and future-proof. The scope of our services extends far beyond the consultancy, design, development and support of traditional web and software projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• White label HTML Mail development

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from MailBakery were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Programming responsive HTML newsletters based on predefined layouts 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Litmus tested on 50 email clients and devices

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been working with MailBakery for 12 years, and there are several reasons for this: the results are always perfect, agreed deadlines are met without fail, and communication couldn’t be better. Another very important aspect is that last-minute changes are accommodated without any hassle; the service is exceptionally good. I can highly recommend MailBakery

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

Perfect results

Are there any areas for improvement or something MailBakery could have done differently?

No - all was perfectly

BACKGROUND

Please describe your company and position.

I am the VP of Delivery of an advertising & marketing company.

Describe what your company does in a single sentence.

We combine innovation and advertising to accelerate business transformation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

efficient and cost-effective email coding

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a partner who could assist with coding emails.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The email was coded quickly with little to no revisions required

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MailBakery uses a tool that allows you to communicate quickly and effectively. Their response time is fast, and the work turnaround is quick as well.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

They took our design and coded it across any email client at a rate that provided value to us and our clients.

Are there any areas for improvement or something MailBakery could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Marquis Who's Who
Describe what your company does in a single sentence.

Marquis Who's Who has been publishing the biographies of America's most successful and influential professionals for over 125 years!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• HTML Coding
• Responsive Design

SOLUTION

How did you find MailBakery?

Online Search

Why did you select MailBakery over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from MailBakery were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with Mail Bakery to code our email designs. They provide us with responsive HTML code, Editable text Litmus tests, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I cannot say enough about what a pleasure this company is to work with! While we have mostly worked with George, we have also worked with other team members and each one has been extremely responsive, professional, and accommodating. We have been working with Mail Bakery for several years now and have never had a single issue. The pricing is affordable, and the value provided is excellent. Highly recommend!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turnaround is quick and work is very accurate. Extremely Responsive.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

We struggled to find a good resource to provide these services to us. When we found MailBakery, we hit gold!

Are there any areas for improvement or something MailBakery could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Head of SEO of Tedaisy Insurance Group

Describe what your company does in a single sentence.

Insurance marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MailBakery to accomplish?

• Email template build

SOLUTION

How did you find MailBakery?

• Online Search
• Referral

Why did you select MailBakery over others?

• Good value for cost
• Referred to me

How many teammates from MailBakery were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

From our Figma design MailBakery were able to successfully code and build our monthly newsletter within MailChimp. They were also able to ensure that the email rendered correctly and looked great on different devices and within various mail clients. I would highly recommend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivered the project on-time despite a tight deadline. Went above and beyond to make additional amends outside of the original scope.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered ahead of time.

What was your primary form of communication with MailBakery?

Email or Messaging App

What did you find most impressive or unique about this company?

They had excellent communication and were willing to go above and beyond to help us.

Are there any areas for improvement or something MailBakery could have done differently?

None.