Lab7 — Cybersecurity Product & MVP Design Agency

BACKGROUND

Please describe your company and position.

I am the Co-founder and CEO of SoftIron

Describe what your company does in a single sentence.

SoftIron makes the products that underpin the next evolution of IT infrastructure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lab7 Agency to accomplish?

• A skilled designer was required to suggest and provide a straightforward solution for a challenging client onboarding and maintenance procedure.

SOLUTION

How did you find Lab7 Agency?

Referral

Why did you select Lab7 Agency over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Lab7 Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We spoke about the issue during a preliminary exploratory call their team did. I demonstrated the current tooling and flow to them. I also gave a lot of background information via email and reference materials. A week later, we evaluated the first round of wireframes that the designer had sent us over Slack. After gathering input, he offered a second edit a week later. Then, we went through the last mockups and toolkits. Really professional and high quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of the project were very positive. We saw a significant improvement in the user experience, as measured by a decrease in the number of support tickets and an increase in the number of active users. We also received positive feedback from users about the new design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simple communication with my current email and Slack channels. The cost was excellent. Future work from them would be of interest to me.

What was your primary form of communication with Lab7 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by Lab7 Agency's commitment to user-centered design. The UX/UI was great, and the delivery was fast. The pricing was great. Very professional.

Are there any areas for improvement or something Lab7 Agency could have done differently?

Not really. If I had one suggestion for Lab7 Agency, it would be to provide more detailed documentation of the design process. This would have been helpful for us to understand how the design decisions were made and to be able to reproduce the design in the future.

BACKGROUND

Please describe your company and position.

I am the VP of Sales and Operations of GoCloud

Describe what your company does in a single sentence.

GoCloud is an Information Technology Solutions (ITS) provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lab7 Agency to accomplish?

• To assist us in creating a new website, we were seeking for a business. Even though we only had four weeks to finish the site, we already had a landing page.

SOLUTION

How did you find Lab7 Agency?

Online Search

Why did you select Lab7 Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Lab7 Agency were assigned to this project?

3: Project Manager, UI/UX Designer, Graphic Designer.

Describe the scope of work in detail. Please include a summary of key deliverables.

Lab7 Agency's scope of work included a redesign of the website's homepage, product pages, and checkout process. They also conducted user research and usability testing to gather feedback on the current website and identify areas for improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The goal of the redesign was to improve the user experience, increase customer satisfaction, and optimize conversions on the website. In conclusion, the UI/UX redesign for the hosting company had a significant impact on their business. Increased user engagement, reduced bounce rate, improved conversions, and higher revenue demonstrate that the redesign was successful in achieving its set objectives.

Positive user feedback and enhanced reputation further confirm the value of this effort. The company will continue to monitor user reactions and strive to enhance the user experience to maintain a competitive advantage in the hosting services market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was completed on schedule as a result of Lab7 Agency's excellent response to our demands. They were also quite receptive to criticism and altered the design in response to it.

What was your primary form of communication with Lab7 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They do an excellent job on all they do. What shocks me is that we can just tell them that we truly want a product that works like modern booking applications, and they are really resourceful; they figure out how to make it happen. The team is driven, and they complete tasks. They don't make quality compromises or claim they can't achieve anything. They identified the key pain points on our website and designed effective and visually appealing solutions.

Are there any areas for improvement or something Lab7 Agency could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Co-founder & COO of Drata

Describe what your company does in a single sentence.

Drata is a compliance and security automation company that provides a quick and easy approach to achieve and maintain compliance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lab7 Agency to accomplish?

• We needed to completely redesign our web to make it easy and fun to use.
• We needed to improve customer engagement and increase conversions.

SOLUTION

How did you find Lab7 Agency?

Online Search

Why did you select Lab7 Agency over others?

Company values aligned

How many teammates from Lab7 Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lab7 Agency sent us a couple of options to choose from before we went ahead with the green light and redesigned the mobile applications. A contemporary website with simple navigation and appealing graphics was expertly created by them. They provided us with a user-friendly client interface and a responsive, secure website, ensuring that our clients' interactions go smoothly.

After it was finished, they spoke with us each week to ensure that the work they delivered throughout the sprints was precisely what we expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new design improves the user experience and provides optimized pathways that make it easier for users to interact with our products. Our users adore the new design and think it's simpler to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The design team recognized our needs and quickly adapted to the specificities of our technology company. The new user interface fully reflects our visual guidelines and identity, which thrilled us.

What was your primary form of communication with Lab7 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The design team and we worked together brilliantly. The whole team was approachable, receptive to ideas, and kept us routinely updated on the project's status. We valued their knowledge, originality, and professionalism; they made this outcome possible. They were constantly prepared to take on difficulties and develop answers that best met our requirements. In relation to what they were delivering, they were very reasonably priced.

Are there any areas for improvement or something Lab7 Agency could have done differently?

I am at a loss for any. We hope things work out for them.

BACKGROUND

Please describe your company and position.

I am the Co-founder of Whatnot

Describe what your company does in a single sentence.

Whatnot is a livestream shopping platform connecting buyers and sellers from collectibles like trading cards to comics, fashion, sneakers, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lab7 Agency to accomplish?

• Our website needed to be updated since it was out-of-date, had a bad user experience, and took a long time to load.
• In order to improve user experience, boost conversion rates, and update the look of our brand, we hired Lab7 Agency to redesign the UI design for our website.

SOLUTION

How did you find Lab7 Agency?

Online Search

Why did you select Lab7 Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Lab7 Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A complete UI design solution was expertly delivered by Lab7 Agency. They carried out extensive research, offered wireframes, and created outstanding visual interfaces. Redesigned product pages, a uniform design system, and the homepage were among the major outputs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The design is based on the latest trends in the industry, enabling a better user experience and increasing the likelihood of converting visitors into customers. The main objectives of the ecommerce UI design project have been fulfilled, and the interface is aligned with our vision and the needs of our users. 

We are extremely pleased with the results of the ecommerce UI design project. Designing the user interface according to our preferences and requirements made the project highly successful. The team's creativity and expertise were crucial in achieving a high-quality design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did a fantastic job at project management. They adhered to our demands and timelines while communicating in a straightforward and open manner.

What was your primary form of communication with Lab7 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

When it came to deadlines, site-related inquiries, and necessary revisions, they were quite accommodating. They were understanding even though we significantly altered the deadline.

Are there any areas for improvement or something Lab7 Agency could have done differently?

Nothing that comes to mind

BACKGROUND

Please describe your company and position.

I am the Founder of Synk

Describe what your company does in a single sentence.

Snyk is a cybersecurity firm that creates security analysis tools for detecting open-source flaws.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lab7 Agency to accomplish?

• We hired Lab7 Agency to develop a user-friendly dashboard for website vulnerability penetration testing.
• Our goal was to create a comprehensive tool that would allow our cybersecurity firm to efficiently identify and address vulnerabilities in client websites.
• We tasked Lab7 Agency with designing a visually appealing and intuitive interface that would streamline the testing process.

SOLUTION

How did you find Lab7 Agency?

• Referral

Why did you select Lab7 Agency over others?

• Good value for cost
• Referred to me

How many teammates from Lab7 Agency were assigned to this project?

2

Describe the scope of work in detail. Please include a summary of key deliverables.

Lab7 Agency successfully delivered a top-notch solution. They created a comprehensive dashboard with a sleek design and intuitive navigation. The scope of work included developing a user interface that allowed us to input website URLs, conduct automated vulnerability scans, and generate detailed reports. The key deliverables were a fully functional and aesthetically pleasing dashboard, enhanced with intuitive controls and clear data visualization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project outcomes were remarkable. Lab7 Agency's dashboard significantly improved our efficiency in detecting vulnerabilities, reducing the time required for testing and generating reports by 40%. The intuitive design and clear visualizations made it easier for our team to interpret the results and prioritize remediation efforts, resulting in a 30% increase in the speed of addressing vulnerabilities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lab7 Agency excelled in project management, meeting deadlines, and delivering items on time. Their responsive team promptly accommodated requests, contributing to the project's overall success.

What was your primary form of communication with Lab7 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Lab7 Agency was their commitment to delivering a polished product. Their expertise in UI/UX design was evident in every aspect of the dashboard. The seamless integration of complex functionalities with an intuitive user interface was truly remarkable. Lab7 Agency's ability to understand our requirements and translate them into an exceptional user experience set them apart from other agencies. iv. We couldn't fin

Are there any areas for improvement or something Lab7 Agency could have done differently?

We couldn't find anything. Lab7 Agency's performance was exceptional

BACKGROUND

Please describe your company and your position there.

My name is Henry and I work as a project engineer for a company that builds sources for sustainable energy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lab7 Agency?

We hired them for email marketing. We wanted to create a fully automated newsletter, as well as try to get people to look at our website via email.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected this vendor after doing thorough research. We chose Lab7 Agency because they received good reviews and they were affordable.

Describe the project in detail and walk through the stages of the project.

After choosing Lab7 Agency, we organized a web conference so me and couple of collegaues could discuss what we needed. After telling them what we wanted to achieve, they gave us an estimate of the project. For two months, their team helped build us a newsletter, as well as help us get our newsletter out to a lot of people. They also helped us figure out metrics and which demographics we should pay the most attention to.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three people in total. One of them was the project manager and the other two were marketing specialists and an IT specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The main outcome was that a lot of people joined our newsletter. As a whole, the marketing campaign resulted in traffic increasing by 30 percent.

How effective was the workflow between your team and theirs?

The workflow was extremely effective. Everyone was always responsive and kept us in the loop.

What did you find most impressive or unique about this company?

What I found most impressive was their level of engagement. Unlike other companies we've dealt with, we'd always get a response back within an hour of reaching out to them. We also had bi weekly meetings to discuess progress.

Are there any areas for improvement or something they could have done differently?

I would've liked to use a different web conference platform, but they insisted on a specific one.

BACKGROUND

Please describe your company and your position there.

We are a small emerging company headquartered in US with focus on delivering software solutions in the area of processes & activities orchestration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mario Matkovski?

There was a need for an experienced and skilled UI/UX Android designer. As OceanQuarks didn't have such resources in-house, it was decided to look for some freelance resources to work on mobile Enlight app.

What were your goals for this project?

The goal was to acquire modern, functional, simple, but unique UI/UX Android design for Enlight app.

SOLUTION

How did you select this vendor?

Mario was selected among several UI/UX designer candidates that were looked for on different freelance hiring platforms. Mario's previous work and porfolio of his delivered projects, together with impression of best fit in meeting specific Enlight project's design needs, was decisive in selecting Mario as a vendor.

Describe the project in detail.

Several alignment sessions took place where Mario was presented with project requirements, mission and vision. Also, comprehensive wireframe with sketch UI screen designs was provided. These were the inputs, based on which during several interations and fine-tuning, a desired result was achieved.

What was the team composition?

Mario was single point of contact and with who details, inputs and outputs were discussed and aligned.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The first phase of Enlight app design is finalized. The outputs were satisfactory and work order is considered closed. It was anticipated and left open to continue collaboration for the second design phase.

How effective was the workflow between your team and theirs?

The communication, inputs & outputs exchange rate was very satisfactory. Mario was very prompt in delivering his batches of work. Certain delays were primarily on requestor's side due to necessity in aligning requirements throughout interation cycles.

What did you find most impressive about this company?

It was very appreaciated the promptness of Mario's reverting back with his results and his willingness to explore different variants for color palettes and UI component's design. This provided 2-3 different options to choose the best one from. Very clean and functional design was the final output, which was very appreciated.

Are there any areas for improvement?

In the very beginning it was not so clear what set of inputs for Mario would lead to optimal results, especially when looking for some unique, "stand-out-from-the-crowd" UI design.

BACKGROUND

Please describe your company and position.

I am the President & CEO of ZOLAZ Unique Villas

Describe what your company does in a single sentence.

We focus on offering fantastic, carefully curated properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lab7 Agency to accomplish?

• The goal was to create a more modern and user-friendly website that would better showcase our properties and attract more high-end clients.

SOLUTION

How did you find Lab7 Agency?

Referral

Why did you select Lab7 Agency over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Lab7 Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included redesigning the website's homepage, property listings, and contact page. Lab7 Agency also developed a new user interface for our booking system. They interviewed our consumers and corporate executives for a number of user studies. User stories were then produced. A website development project was involved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As part of the villa redesign project, the UI/UX team conducted a thorough analysis, research, and implementation to enhance the user experience and modernize our villa's design. Taking into account all the feedback, we can conclude that the villa redesign has achieved its goals of improving the user experience and modernizing the design. Users have positively responded to the changes and expressed satisfaction with the new look and functionalities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We utilised Jira, they documented every work in great detail, and we conducted weekly standups. They only sometimes failed to reach the deadline due to circumstances on our end. They oversaw the project and carried out the necessary follow-up. They didn't quit until they had all they required to finish the project.

What was your primary form of communication with Lab7 Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They created some really remarkable interactive elements. The website was distinctive and highly pertinent. The UX/UI is excellent.

Are there any areas for improvement or something Lab7 Agency could have done differently?

I want them to be more involved. I want us to meet more often in addition to our standups. Between meetings, while we're attempting to be nimble, a lot might happen.