Kyber Security

BACKGROUND

Please describe your company and position.

 I am the Controller of a chemicals & biotechnology company 

Describe what your company does in a single sentence.

Our company breaks down barriers for our customers within their supply chain.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• Secure our network with a revised strategy
• Provide updated cyber security tools
• Help us manage our devices and licenses

SOLUTION

How did you find Kyber Security?

Online Search

Why did you select Kyber Security over others?

• Close to my geographic location
• Pricing fit our budget
• Convinced they were up to the task after meetings

Describe the scope of work in detail. Please include a summary of key deliverables.

My company hired Kyber to first asses the security of our network (which was found to be lacking with the incumbent IT Management firm) and then to help guide us with solutions to make our network more secure and functional. We've continued to contract with Kyber to be our Help Desk, to consult with device purchases and installations, and generally all of our IT/Cybersecurity needs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the IT management our company had in place in 2021, almost anything would have been a measurable improvement. Our goals were to put a strong, capable IT/Cybersecurity partner in place to help administer updated security tools within our network and to help us manage our licenses and devices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We hired Kyber for a system assessment, which they oversaw the details of and delivered on time. They helped us understand the results and revelations of the assessment and how we could improve our security. They've been our IT Management partners since and have helped us with all our IT and Cybersecurity needs.

What was your primary form of communication with Kyber Security?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our company trusts the level of knowledge and expertise the Kyber team possesses in their field and we feel secure under their watch. They have continued to provide solutions to issues or situations that have arisen and they bring a level of professionalism to our outsourced IT Management we enjoy.

Are there any areas for improvement or something Kyber Security could have done differently?

Kyber can continue to update and improve their deliverables to make the language and explanations valuable and accessible to all members of our executive team, no matter their level of technical savy.

BACKGROUND

Please describe your company and position.

I am the General Manager of Silvermine Golf Club

Describe what your company does in a single sentence.

We are a private golf club.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• technology services
• cyber security
• phone system

SOLUTION

How did you find Kyber Security?

Referral

Why did you select Kyber Security over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Kyber Security were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brought in a new and updated infastructure along with new computers, and internet based phone system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

clean and organized instalation. approachable technitions. faster and up to date tech.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everything was on time.  and they were ALWAYS available for any question.

What was your primary form of communication with Kyber Security?

Email or Messaging App

What did you find most impressive or unique about this company?

Extermely friendly and knowledgable.

Are there any areas for improvement or something Kyber Security could have done differently?

They are the perfect IT company for our business.

BACKGROUND

Please describe your company and position.

I am the Business Manager of Anesthesiologists of Middletown, PC

Describe what your company does in a single sentence.

Business office medical practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• working in a hipaa secure environment
• very little system down time

SOLUTION

How did you find Kyber Security?

been a long time client

Why did you select Kyber Security over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Kyber has helped us maintain a secure enviroment to protect hipaa sensitive information all while having minimal downtown.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our ongoing sercure system 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Kyber Security?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are able to taylor there product and understand many different enviroments that there clients work in.

Are there any areas for improvement or something Kyber Security could have done differently?

They always strive for the best outcomes, so hard to answer this question.  If something doesnt go quite right, they are open to conversations about why and how to make it better for next time.

BACKGROUND

Please describe your company and position.

I am the CFO of a real estate company 

Describe what your company does in a single sentence.

Commercial Real Estate Development and Construction, Commercial Leasing and Property Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• To stabilize an aging network infratructure and provide appropriate cyber security controls to protect their organization and it's data.

SOLUTION

How did you find Kyber Security?

Referral

Why did you select Kyber Security over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Kyber Security were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Providing full IT support including server installation & updates, PC system software updates and licensing, Enhanced Cyber Security, Annual review of system and user needs to be in aligment with current and future business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Smooth transition from previous IT support vendor.  Kyber is not only a vendor but a business partner. Timely installation of server upgrades.  Keepip all users up and running and secure for cyber threats.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely and knowledgble response to company needs.

What was your primary form of communication with Kyber Security?

In-Person Meeting

What did you find most impressive or unique about this company?

Their professional and knowledgeable staff is most impressive. Timeliness of support and resolution of any issue needing attention. 

Are there any areas for improvement or something Kyber Security could have done differently?

No necessary improvements

BACKGROUND

Please describe your company and position.

I am the President of McMellon Brothers

Describe what your company does in a single sentence.

Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• Secure their network
• Achieve CMMC Compliance
• Provide responsive user support to help ensure team productivity

SOLUTION

How did you find Kyber Security?

Referral

Why did you select Kyber Security over others?

• Close to my geographic location
• Referred to me

How many teammates from Kyber Security were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In addition to managing our IT security and infastructure, Kyber is working with McMellon to assess our CMMC and NIST compliance and then create plans to close the gaps to eventually achieve full certified CMMC compliance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• NIST assessment score and CMMC measurables
• Being ready to have a CMMC compliance audit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have kept to a strict schedule and have been organized in their approach. They have kept me as the customer on task for what I need to do.

What was your primary form of communication with Kyber Security?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their level of expertise and their ability to research the required subjects have been impressive, and how they provide consulting and advice.

Are there any areas for improvement or something Kyber Security could have done differently?

Nothing that I'm aware of at this time.

BACKGROUND

Please describe your company and position.

 I am the CEO of an information technology company 

Describe what your company does in a single sentence.

Data analytics 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• Environment hardening
• Security policies and procedures
• Penetration testing

SOLUTION

How did you find Kyber Security?

Nglcc and disability:in

Why did you select Kyber Security over others?

• Pricing fit our budget
• very responsive

How many teammates from Kyber Security were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This is too long to answer. We brought them in when we experienced an incident and they solved it quickly. We then retained them to make a lot of changes to our environment and it's an ongoing engagement. Endpoint security, 24/7 SOC, cyber security, penetration testing, yearly reviews. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We see reductions in incidents, we can monitor all activity. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive. Good management. 

What was your primary form of communication with Kyber Security?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Proactive. They were flexible when our business needed to change directions. 

Are there any areas for improvement or something Kyber Security could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Vice President and CFO of Community Economic Development Fund Foundation

Describe what your company does in a single sentence.

CEDF is a nonprofit organization with a mission to strengthen neighborhood economies by providing flexible financing, technical support and educational opportunities to businesses, community organizations and initiatives in communities throughout Connecticut.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kyber Security to accomplish?

• Provide network infrastructure design and management
• Ensure the security of our organization and client data
• Help us remain stable and grow by using technology to achieve goals

SOLUTION

How did you find Kyber Security?

Referral

Why did you select Kyber Security over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Most comprehensive services package compared to others in industry.

How many teammates from Kyber Security were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For three years, Kyber has provided outsourced information technology management for 15 users for a financial services small business lender. Services include those below with regular assessments of risks, needs, and areas of improvement. We are no longer reacting, we are proactively working with our vendor to ensure the safety of our data, our client's information and our staff. We have entrusted our entire infrastructure management with Kyber. Services and deliverables have included:

• Network management: Strategic business technology needs and assessment; manage all equipment, software, network and user needs. 
• Security services: Annual cyber security review and assessment, multi-factor authentication, web filtering and DNS management, managed server and endpoint security patching, email takeover and hijacking protection, email security and encryption, employee awareness training, employee social engineering testing, monthly end user awareness tips, managed next generation firewall, managed next generation endpoint protection, advanced threat detection, and vulnerability scans/management. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced service calls placed by staff; increased productivity; budget planning versus reactive purchasing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have a dedicated customer service manager that manages all projects and communicates with us regularly about our satisfaction or conflicts; we have regular contact with the Director of Services about our needs and areas of growth or risk management; We have semi-annual business reviews with the CIO and quarterly business reviews with the team about what had been accomplished during the quarter and what remains in que. Timelines are established and met on every occasion. The team is always available and conflicts are handled promptly and successfully. 

What was your primary form of communication with Kyber Security?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The teamwork is top-notch. Expectations are set and agreed upon, actions toward goals are outlined and accomplished, and communication is abundant with conflicts (if any) resolved. They offer a comprehensive package of services and are excellent about partnering with us to establish growth goals and a budget to achieve those goals.

Are there any areas for improvement or something Kyber Security could have done differently?

None that come to mind. Every vendor relationship is different. We appreciate their willingness to discuss any concerns or issues in a timely manner.