Kontrakt Krew Solutions Private Limited

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of ConTecHub, a company that provides ABM, CRM, and data solutions tailored for the construction industry. We also offer innovative products like the butt joint machine and rebar coupler to enhance efficiency and cost savings for manufacturing businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kontrakt Krew Solutions Private Limited?

We needed to set up our CRM system.

SOLUTION

What was the scope of their involvement?

Kontrakt Krew Solutions Private Limited has handled the complete CRM setup for our project. Their work includes configuring the system according to our business needs and creating a structured lead management process. The team has also cleaned and migrated data into the CRM, set up basic automations, and integrated tools like Google Sheets for smoother data flow. 
Additionally, Kontrakt Krew Solutions Private Limited has created dashboards for reporting and ensured the system is easy for our team to use.

What is the team composition?

We’ve worked with 2–5 teammates from Kontrakt Krew Solutions Private Limited.

How did you come to work with Kontrakt Krew Solutions Private Limited?

We found them through a referral. We chose them because their pricing fit our budget.

How much have you invested with them?

We’ve spent around $3,000.

What is the status of this engagement?

We started working with them in September 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kontrakt Krew Solutions Private Limited’s work has shown clear improvements in how our team manages and tracks their work. Lead handling has become much more organized, with faster responses and follow-ups due to automation. 
Data accuracy has improved after cleaning and structuring, which has also made reporting more reliable. The dashboards have given us better visibility into performance, helping us make quicker decisions. Overall, our team has saved time, reduced manual effort, and worked more efficiently using the CRM.
Specifically, our lead response time has reduced by around 30%–40% due to automated assignments and follow-ups. Our manual effort in data handling has gone down by almost 50% since most processes have been streamlined. Our data accuracy has improved to around 90%–95% after cleaning and structuring the database. Our reporting time has also reduced significantly, from hours to just a few minutes, thanks to the ready dashboards. 
Overall, our team has been able to handle more leads efficiently without increasing their workload.
These results have been possible thanks to a few key features of the CRM setup. The automated lead assignment and follow-up workflows have helped us reduce our response time significantly. Data cleaning and structured fields have improved accuracy and made tracking much easier. The integration with tools like Google Sheets has ensured real-time data flow without manual intervention. 
Lastly, the custom dashboards and reports have given us clear visibility into performance, which has helped our team make quicker and better decisions.

How did Kontrakt Krew Solutions Private Limited perform from a project management standpoint?

Kontrakt Krew Solutions Private Limited has managed the project in a structured and professional way. They’ve followed a clear plan, kept communication consistent, and been responsive to feedback and changes during the process. Most of the deliverables have been completed on time, and any minor delays have been handled proactively with proper updates. Overall, the project has been well-managed and delivered smoothly.

What did you find most impressive about them?

What has stood out the most about Kontrakt Krew Solutions Private Limited is their practical and problem-solving approach. They haven’t just set up the CRM technically but have really understood our business needs and designed everything around making our team’s day-to-day work easier. 
Their ability to simplify complex processes, automate repetitive tasks, and stay flexible with changes has been quite impressive. It has felt less like working with a vendor and more like working with a team that genuinely wants the project to succeed.

Are there any areas they could improve?

Overall, our experience has been good, but there have been a few areas where things could have been even better. At times, more detailed documentation or clearer handover notes would have helped our team understand certain configurations more easily. Additionally, a bit more proactive communication during some stages could have improved our visibility on the progress. Other than that, their execution and support have been quite smooth.