KMS Technology

BACKGROUND

Introduce your business and what you do there.

I'm the Director of Customer Success Engineering. We provide an AI-powered omnichannel support automation platform that helps businesses reduce support costs, improve knowledge access, and boost efficiency through intelligent virtual agents, agent assist, and process automation across multiple communication channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KMS Technology?

We needed help building and scaling our voice agents and keeping our existing applications running and evolving alongside them.

SOLUTION

What was the scope of their involvement?

KMS Technology has built our process for quickly developing voice agents and has handled migrating our existing voice products to a more agentic experience. The team has delivered code for our legacy apps, documentation of our voice agent build process, and completed voice agents.

What is the team composition?

We work with eight teammates from KMS Technology.

How did you come to work with KMS Technology?

We found them through an acquisition. KMS Technology has deep voice agent experience and has stayed current as agentic voice platforms have evolved, which made them a natural partner for our application development.

What is the status of this engagement?

We started working with them in June 2020, and our engagement is ongoing. I started working with KMS in January 2026

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen faster, more predictable voice agent delivery and a smoother path from legacy voice products to agentic ones.

How did KMS Technology perform from a project management standpoint?

KMS Technology's project management is solid. They work inside our sprint process, communicate clearly through meetings and messaging, and deliver on time. Timelines are predictable, and issues are flagged early.

What did you find most impressive about them?

I'm impressed by KMS Technology's ability to stay current with evolving voice platforms.

Are there any areas they could improve?

n/a

BACKGROUND

Please describe your company and position.

I am the VP of Engineering of a telehealth company.

Describe what your company does in a single sentence.

Telehealth - Wellness Built Around You Weight loss + longevity support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KMS Technology to accomplish?

• Build out V1 in a tight timeframe

SOLUTION

How did you find KMS Technology?

CTO Worked with them in the past

Why did you select KMS Technology over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from KMS Technology were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Project scope & objectives We brought KMS Technology in to build a core piece of our platform against a deadline that was not moving. They handled development, testing, and documentation. We set direction; they built it. 

Deliverables & outcomes KMS hit the timeline. The timeline was very tight and I went in skeptical that anyone could do it. What I didn't expect was that nothing got sacrificed to get there. The code is solid. The documentation is thorough enough that my team can work in it without KMS in the room. Their attention to detail was consistent all the way through — they caught things we hadn't thought to specify and asked about them before writing code, not after.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met all project milestones on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management & communication 
Organized. I always knew where things stood, and when they needed a decision from us they flagged it early instead of letting it sit until the deadline. No chasing, no surprises.

What was your primary form of communication with KMS Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

What was most impressive 
They were a partner, not a vendor. There's a real difference and most firms don't clear that bar. KMS Technology cared whether the thing was right, not just whether it matched the ticket. On a deadline that tight, that's what got us across the line.

Are there any areas for improvement or something KMS Technology could have done differently?

None that mattered on this engagement.

BACKGROUND

Please describe your company and position.

I am the CTO of Birdseye

Describe what your company does in a single sentence.

Birdseye combines AI-powered surveillance, live remote video monitoring, and an intelligent Gate Management System to deliver 24/7 site protection, faster threat detection, and real-time response, all tailored to your operational needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KMS Technology to accomplish?

• Birdseye is partnering with KMS Technology to build out an MVP of its Yard Management System (Customer Portal) that will monitor the movement of trailers in the yard and dock of a facility, distribution center or warehouse.
• This system will provide agility and efficiencies by filling in the visibility gaps and create better business intelligence and transparency in operations capabilities between transportation, yard and warehouse.

SOLUTION

How did you find KMS Technology?

Referral

Why did you select KMS Technology over others?

• High ratings
• Good value for cost

How many teammates from KMS Technology were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Augmented the Birdseye engineering team to deliver on roadmap features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Health and Status Reporting: Weekly Status Reports: These reports include the percentage complete for each item in the sprint and the overall project. Project Health Indicators: The project plan is. updated weekly.

Code Quality and Compliance: Successful adherence is measured by the code's compliance with Birdseye's coding standards, with any non-compliant code being rejected and fixed, preferably within the same sprint.

Timely and Effective Communication: rucial to avoid hindering progress or delaying timelines. Smooth and efficient communication, as outlined in the Communication Plan, is an underlying indicator of a successful partnership and project execution.

Delivery and Predictability: Success is measured by the team's ability to deliver reliably. Key metrics include: Percentage of sprint commitments delivered on time. 

Code and Fix Quality: The stability of the software is a critical success factor. This is measured by: Unit Test Coverage, Code Review Effectiveness, and SonarQube Metrics.

Testing and Validation Speed: Efficient and effective testing processes are a sign of success. Metrics include: Regression Coverage, and Bugs Created Vs. Bugs Resolved.

Client Confidence and Satisfaction measured by: A decrease in reported defects, and On-Time Release Readiness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team did a great job tracking the project in Jira.  They consistently delivered on their sprint goals. 

What was your primary form of communication with KMS Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

They're able to offer a wide range of roles. In addition to software development, they were able to provide great BA's and DevOps engineers.  

Are there any areas for improvement or something KMS Technology could have done differently?

Nothing comes to mind.  They were very open to feedback and quickly accomodated any adjustments we requested. 

BACKGROUND

Please describe your company and position.

I am the CTO & CPO

Describe what your company does in a single sentence.

We build IT Financial Management software to help companies have transparency on their IT spend and maximize value.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KMS Technology to accomplish?

• Develop new features in our flagship product
• Fix defects in a complex codebase
• Provide all testing support for our Enterprise application

SOLUTION

How did you find KMS Technology?

Referral

Why did you select KMS Technology over others?

Good value for cost, Referred to me

What was the size of KMS Technology’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KMS developed more than 10 new major features, some based on our designs and some which they developed the designs themselves. These features were delivered at high quality in public releases and included full-stack development from the database layer up to the browser and javascript work. KMS also resolved many (100+) preexisting defects in our large and complex codebase.

KMS also completed all the testing of the application -- story level testing, feature testing, smoke testing, performance testing, and regression testing. KMS developed and executed the test plans. They also built and continue to expand an automation test framework for these tests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Few escaped defects
• On time delivery of planned scope
• Positive feedback from customers on the product

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KMS was highly collaborative and consistently delivered their expected work on time. They were fully integrated into our sprint planning process and daily huddles but managed the work of their team members internally. They consistently delivered on their sprint commitments in alignment with our goals.

What was your primary form of communication with KMS Technology?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their high-quality work and ability to work in a complex space. They successfully trained their own staff on our product and processes with little support from us once we got a few of their team members on board.

Are there any areas for improvement or something KMS Technology could have done differently?

The time zone difference was the only major issue for us. Our US team is 12 hours different, so we had minimal overlap time, but KMS consistently made themselves available when we needed them. That said, it's not the same as having them available for the full workday. Occasionally we had languages challenges with accents, but this was not a major barrier and their written communication was excellent.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of client success at Kibo; we provide e-commerce and order management services to our clients. We also offer e-commerce website hosting services and provide a platform for clients to build websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KMS Technology?

We’ve engaged KMS Technology to provide us with custom software development and support. 

SOLUTION

What was the scope of their involvement?

KMS Technology handles all the custom coding and development work for our market live platform. The platform is a single-tenant staff software application for each of our customers. Our frontend technologies include HTML, CSS, JavaScript, and React. They also support our backend database using MySQL and Oracle Database. 

Moreover, the team provides ongoing support to our clients who use the market live e-commerce platform. They interact directly with our customers to resolve issues. 

What is the team composition?

We’ve always had at least one project manager supporting us. We’ve had as many as 30–35 people involved at any given time, including software developers, QA managers, and database administrators.

How did you come to work with KMS Technology?

We found them through a referral. 

How much have you invested with them?

We’ve spent between $2 million–$3 million. 

What is the status of this engagement?

We started working together around January 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure KMS Technology’s success based on the quality of their custom software deliverables. We also measure their defect leakage, which is consistently low. They have a very low percentage of severe defects, which is good compared to the complexity of our code base. 

With regard to customer support, we measure their resolution time and customer satisfaction scores, which are excellent. They typically have a 9.5–9.8 customer satisfaction score, which is higher than the rest of our business. Their responsiveness and ability to resolve issues and communicate with our customers is outstanding. 

How did KMS Technology perform from a project management standpoint?

KMS Technology performs excellently when it comes to deadlines, communication, and budget. We use Slack and Zoom to communicate and Jira to manage development projects. The team just switched from Salesforce to Zendesk to manage the support side. 

What did you find most impressive about them?

We’ve had a positive experience overall. They’re flexible and communicative, and we’ve built an awesome relationship. They fill a lot of different needs. 

Are there any areas they could improve?

As with any outsourcing agreement, we’ve seen stretches of higher turnover, but nothing unexpected. We work with other service providers who have higher turnover rates than KMS Technology.

Do you have any advice for potential customers?

Communicate your deliverables clearly. If you do your part to give them clear direction, they’ll stay on task and deliver.

BACKGROUND

Please describe your company and your position there.

I'm working as a Head of Testing in a telecommunication company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KMS Solutions, Inc.?

As KMS Solutions is well-known for its experts and technology, we've reached KMS Solutions for a comprehensive automation testing course. As our goal is to accelerate the testing process, we hope that after this training course, we can adapt more mature automated testing framework.

SOLUTION

How did you select this vendor and what were the deciding factors?

We considered many international vendors and selected KMS Soluions as they had completed similar project

Describe the project in detail and walk through the stages of the project.

In our setup, we worked with a PO from KMS Solutions. We had frequently short meetings to report about the issues, bugs, and releases in real-time.

How many resources from the vendor's team worked with you, and what were their positions?

We work with a small team from KMS Solutions. Our project needs 4 people in total.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They did a tremendous amount of individual and regression testing, and they had successfully identified several defects or bugs within the application that we were actively working to fix.

How effective was the workflow between your team and theirs?

In terms of project management, KMS Solutions has excelled. They were self-sufficient and highly adaptable when it came to moving individuals to meet our needs. Their communication has been excellent, and their work is quite thorough. They attend all of our meetings and provide us with thorough updates on their test cases and any faults they had identified.

What did you find most impressive or unique about this company?

We believe their expertise in the testing area impresses me the most. They also did a great job and response quickly whenever we need

Are there any areas for improvement or something they could have done differently?

No problem was recorded. Moreover, we're looking forward to doing more projects with them in the future.

BACKGROUND

Please describe your company and your position there.

Head of QA at a financial institutions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KMS Solutions, Inc.?

We engaged with KMS Solutions for an automation testing project. Since our projects have become more complex and expansive, manual interventions in the test cycle are no more practical. We've engaged with KMS Solutions to improve our testing capabilities and shorten the testing process.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found KMS Solutions on a B2B research site and were really impressed with their skills and experience in the BFSI industry.

Describe the project in detail and walk through the stages of the project.

At first, the company offers us careful consulting sessions and analyzed our associated business problems. From that, they advised us of some possible solutions and delineate an extended roadmap to fulfill our goal. We had weekly online meetings where we could discuss our issues, bugs, and ways to improve.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a team of 5 people, including 1 QC lead, 3 software testers and 1 developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've completed an automation testing course within 3 months and could reduce the testing time by 20%

How effective was the workflow between your team and theirs?

We have frequent meetings both online and offline to discuss updates on the test cases and any faults that had been identified. KMS Solutions is excellent in managing projects and helping us with the new technology.

What did you find most impressive or unique about this company?

We believe their expertise in the testing area impressed me the most. They also did a great job and response quickly whenever we need

Are there any areas for improvement or something they could have done differently?

No problem was recorded. Moreover, we're looking forward to doing more projects with them in the future.

BACKGROUND

Please describe your company and your position there.

I'm a Project Manager of a Singapore-based financial institution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KMS Solutions, Inc., and what were your goals?

We were looking for tech talents for our new software development project at that time. The project called for coding, testing, and a user interface that we need a digital team around 5-10 qualified staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to KMS Solutions by our business partner. They were told to be extremely professional and committed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with detailed meetings about our project and what we're looking for from the tech talents. Then, KMS Solutions provided us with the plan for technical support, including the number of people involved, their tasks and the duration of each sprint. We had regular meetings where we could sit together and report the problems and what we'd done so far.

How many resources from the vendor's team worked with you, and what were their positions?

They introduced us to a team of Full-stack Developers and Testers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had completed the project on time, which we couldn't achieve without outsourcing. The project is also stable and runs smoothly.

Describe their project management style, including communication tools and timeliness.

The communication between our two teams was done effectively during the full project. We also had calls and meetings when needed. The KMS Solutions team met the deadlines we set for them, which was important for us. The KMS Solutions team applied different new techniques through sprints. We did have strict deadlines at times, but for most of the collaboration, we simply had a backlog of tasks to perform.

What did you find most impressive or unique about this company?

We were impressed by the friendly and proactive engagement we got from every member of the team. Moreover, they have a professional working process that make us pleased.

Are there any areas for improvement or something they could have done differently?

Working with KMS Solutions is a good experience that we have nothing to complain.

BACKGROUND

Please describe your company and your position there.

I'm an engineering manager at a financial service provider, which focuses mainly on helping individuals and businesses with their financial capabilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KMS Solutions, Inc., and what were your goals?

"We approached KMS Solution for a software development project since it has a broad variety of services. We looked to build an innovative, fast, and user-friendly digital banking app to catch the trends of BFSI. The app needs to be stable when there're over 5,000 users accessing it at the same time and include functions such as online investment, QR code payments, online bill pay, etc."

SOLUTION

How did you select this vendor and what were the deciding factors?

We found KMS Solutions among the best software development agencies on Clutch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project started with briefing and product research. Later, KMS Solutions team created the first wireframes and prototypes later. After several adjustments, they moved forward with product development. We had weekly meetings and were always informed about what was going on in the project flow. We also know that KMS applied the Agile approach and ran regular use tests to make sure that everything works smoothly.

How many resources from the vendor's team worked with you, and what were their positions?

KMS Solutions connected us with their project manager, and she navigated us during the entire project. We also communicated with their lead designer. There are 5 people involved in this project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've received lots of feedback about the friendly user interface, app stability and fast money transfer.

Describe their project management style, including communication tools and timeliness.

We were communicating very effectively during the full project flow. Timely completed milestones, regular meetings, and updates, convenient collaboration tools - all of this helped us maintain mutual understanding between teams on the project.

What did you find most impressive or unique about this company?

We love how their team communicates with us and other clients — consistently, clearly, and effectively. They're also proactive and help us a lot in giving suggestions about the logic and design.

Are there any areas for improvement or something they could have done differently?

We didn't notice any problems, so we have nothing to add here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KMS Solutions, Inc.?

We were looking for tech talents for our new software development project at that time. The project called for coding, testing, and a user interface that we need a digital team around 5-10 qualified staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through searching, we found KMS Solutions as one of the top outsourced companies for technology in Vietnam.

Describe the project in detail and walk through the stages of the project.

We started with detailed meetings about our project and what we're looking for from the tech talents. Then, KMS Solutions provided us with the plan for technical support, including the number of people involved, their tasks and the duration of each sprint. We had regular meetings where we could sit together and report the problems and what we'd done so far.

How many resources from the vendor's team worked with you, and what were their positions?

They introduced us to a team of Full-stack Developers and Testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had completed the project on time, which we couldn't achieve without outsourcing. The project is also stable and runs smoothly.

How effective was the workflow between your team and theirs?

The communication between our two teams was done effectively during the full project. We also had calls and meetings when needed. The KMS Solutions team met the deadlines we set for them, which was important for us. The KMS Solutions team applied different new techniques through sprints. We did have strict deadlines at times, but for most of the collaboration, we simply had a backlog of tasks to perform.

What did you find most impressive or unique about this company?

We were impressed by the friendly and proactive engagement we got from every member of the team. Moreover, they have a professional working process that make us pleased.

Are there any areas for improvement or something they could have done differently?

Working with KMS Solutions is a good experience that we have nothing to complain.