KAISPE LLC

BACKGROUND

Please describe your company and position.

I am a project lead of BSi Steel (Pty) Ltd

Describe what your company does in a single sentence.

BSi Steel is a South African steel merchant and manufacturer — it distributes flat and long steel products (sheet, plate, tube, sections, etc.) to industries like construction, manufacturing, mining and engineering, and also does value-added processing (cutting, bending, guillotining) to spec for customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KAISPE LLC to accomplish?

• We engaged Kaispe as our implementation and ongoing support partner for Microsoft Dynamics 365 Finance & Operations at BSi Steel — covering functional consulting, custom development, and continued system support across our finance and supply chain processes.

SOLUTION

How did you find KAISPE LLC?

Referral

Why did you select KAISPE LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KAISPE LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kaispe has served as our implementation and support partner for Microsoft Dynamics 365 Finance & Operations, covering: 
Functional consulting across finance and supply chain processes.
Custom development and configuration to meet business-specific requirements.
Ongoing production support and issue resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced reliance on manual,  
Identified and resolved a licensing-related workflow issue that was incorrectly triggering finance license checks
Diagnosed and resolved a recurring order volume discrepancy in our Sana Commerce integration Maintained consistent SOW governance, with scope changes reviewed and approved before implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kaispe's team has generally been responsive to our operational needs, particularly on production support issues that require quick turnaround. Their consultants and developers engage directly with our internal team and are willing to work through legacy, non-standard configurations rather than pushing back on complexity.

What was your primary form of communication with KAISPE LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most is Kaispe's willingness to work within our existing environment rather than pushing for a rebuild. Our D365 setup includes non-standard, custom-built configurations from previous developers, and their team has taken the time to reverse-engineer and understand that legacy work rather than treating it as a blocker. That adaptability, combined with direct, responsive engagement from both functional and technical staff, has made them easy to work with as an ongoing partner rather than just a vendor delivering fixed-scope tickets.

Are there any areas for improvement or something KAISPE LLC could have done differently?

A proposed quote for a change didn't fully account for downstream steps like UAT and production deployment, which we had to identify and raise before approving. More thorough upfront scoping on smaller change requests would reduce back-and-forth and help us plan more accurately.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business development for DynamicPoint, a business automation software development company. We develop Office 365 apps that integrate with ERP/CRM systems, offering solutions like portals, AP invoice automation, and expense management using Microsoft Power Platform tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KAISPE LLC?

We needed to augment our implementation team.

SOLUTION

What was the scope of their involvement?

KAISPE LLC has been responsible for everything from design specifications, product configuration, to Power Automate and Power App implementation.

What is the team composition?

We’ve worked with 2–5 teammates from KAISPE LLC.

How did you come to work with KAISPE LLC?

We found them through an online search. We chose them because of their experience in Microsoft Power Platform.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working together in October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

KAISPE LLC’s work has led to project completion and customer satisfaction. We’ve also seen an increase in customer retention.

How did KAISPE LLC perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We’re impressed by their depth of resource knowledge.

Are there any areas they could improve?

No, there aren’t any.