JustSoft Lab Inc.

BACKGROUND

Please describe your company and position.

I am the Head of Business Development of Carni Trade Impex s.r.o.

Describe what your company does in a single sentence.

International wholesale trading of frozen meat and poultry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JustSoft Lab Inc. to accomplish?

• Processing incoming purchase/sale requests
• CRM as the single source of truth for positions
• Qualification and routing of inbound leads

SOLUTION

How did you find JustSoft Lab Inc.?

Referral

Why did you select JustSoft Lab Inc. over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from JustSoft Lab Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved building a custom CRM system combined with an AI agent to handle customer communication for our wholesale meat and poultry trading business. Before this, our sales process was scattered across email, WhatsApp, and spreadsheets, which made it hard to track open deals, respond quickly to buyers, and keep visibility into contract status and shipment timelines. The team built a centralized CRM to track all deals, contracts, contacts, and shipment statuses in one place, and layered an AI agent on top that handles incoming customer inquiries — checking availability and pricing, answering questions about certifications and lot documentation, and qualifying new leads before routing them to our sales team. The agent also follows up automatically on deals that have gone quiet, which used to fall through the cracks. Key deliverables included the CRM buildout, the AI agent for customer-facing communication, lead qualification and routing logic, and automated follow-up workflows for stalled deals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the CRM and AI agent, response time to incoming customer inquiries dropped from around 4 hours to under 15 minutes for routine questions. The AI agent now handles roughly 60% of incoming inquiries automatically checking pricing, availability, and certification details without needing a sales rep to step in. About a dozen deals that had gone quiet were revived through the automated follow-up workflow within the first two months. All deals, contracts, and shipment statuses are now tracked in one system instead of being scattered across email and spreadsheets, which has noticeably cut down on missed follow-ups and lost visibility into open positions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed professionally from start to finish. All deliverables were completed on time, communication was clear and responsive, and the team quickly addressed any questions or requests we had. They were attentive to our needs throughout the project and made the entire process smooth and efficient. We are very satisfied with the collaboration and the final results.

What was your primary form of communication with JustSoft Lab Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their professionalism, reliability, and excellent communication stood out the most. They were proactive, easy to work with, and genuinely committed to delivering a high-quality result. It was clear that customer satisfaction was a top priority for them.

Are there any areas for improvement or something JustSoft Lab Inc. could have done differently?

Nothing significant comes to mind. We were satisfied with the entire process and the final result.

BACKGROUND

Please describe your company and position.

I am the General Manager of Goldin Pharmacy

Describe what your company does in a single sentence.

We own and operate a chain of independent pharmacies across the Denver metro area. We needed a modern, centralized admin panel to replace our outdated mix of spreadsheets, legacy software, and manual processes. The system had to handle multi-location inventory management, prescription tracking, employee scheduling, real-time sales and performance reporting, and strict regulatory/compliance requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JustSoft Lab Inc. to accomplish?

• Our main goal was to build a custom admin panel that would centralize operations for our network of pharmacies across Denver. We needed a secure, user-friendly system to manage inventory tracking, prescription processing, staff scheduling, real-time sales reporting, and regulatory compliance from a single dashboard — all while ensuring scalability for future growth.

SOLUTION

How did you find JustSoft Lab Inc.?

LinkedIn

Why did you select JustSoft Lab Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JustSoft Lab Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

JustSoftLab was engaged to design and develop a fully custom admin panel for our chain of independent pharmacies in the Denver metro area. The existing workflow relied on a fragmented mix of Excel spreadsheets, outdated off-the-shelf software, and manual processes across multiple locations, which created inefficiencies, errors in inventory tracking, and compliance risks.
The scope of work included the following phases and activities:

Discovery & Requirements Gathering
In-depth interviews with our pharmacy managers, pharmacists, and administrative staff to map current processes and pain points.
Creation of detailed user stories, process flows, and functional requirements.
Analysis of regulatory requirements (HIPAA compliance, DEA controlled substance tracking, Colorado state pharmacy board rules).

UI/UX Design
Wireframing and high-fidelity mockups for desktop and tablet interfaces.
Design of an intuitive, role-based dashboard (separate views for owners, store managers, pharmacists, and inventory staff).
Multiple rounds of feedback and iterations until final design approval.

Backend & Frontend Development
Full-stack development using modern technologies (React for frontend, Node.js/Express or similar for backend – exact stack chosen by JustSoftLab for performance and security).
Secure user authentication and role-based access control (RBAC).
Real-time data synchronization across all pharmacy locations.
Integration with existing third-party systems (POS, wholesaler APIs for inventory ordering, and prescription management tools).

Core Feature Development
Centralized inventory management with low-stock alerts, automated reordering suggestions, and lot/expiration tracking.
Prescription workflow tracking and reporting.
Employee scheduling module with shift conflict detection and time-off requests.
Real-time sales and performance analytics dashboard with customizable reports.
Compliance logging and audit trails for controlled substances and regulatory reporting.

Testing & Quality Assurance
Unit, integration, and end-to-end testing.
User acceptance testing (UAT) with our team across several locations.
Security and penetration testing to ensure HIPAA compliance.
Performance testing under multi-location load.

Deployment & Post-Launch Support
Staging environment setup and final data migration from legacy systems.
Production deployment with zero-downtime strategy.
On-site and remote training sessions for staff.
3 months of post-launch bug fixes and minor adjustments included.

Summary of Key Deliverables

Fully functional, secure web-based admin panel accessible from any browser.
Responsive dashboard with role-based views and real-time data updates.
Complete feature set: inventory management, prescription tracking, staff scheduling, advanced reporting, and compliance tools.
Comprehensive documentation (user manuals, technical architecture diagrams, API docs).
Admin and end-user training materials and sessions.
Source code ownership and handover package.
Ongoing support agreement option (which we later extended).

The entire project was delivered on time and within the agreed budget, with clear milestones and transparent communication throughout. The final product has become the central operational hub for our pharmacy network and continues to deliver measurable efficiency gains.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the custom admin panel, we've achieved clear, quantifiable improvements in our pharmacy operations:

Inventory accuracy improved dramatically: Discrepancies and stock errors dropped by over 40%, reducing shrinkage and emergency orders.
Real-time reporting enabled faster decisions: Managers now access live sales and performance data across all locations, eliminating daily manual report compilation (previously 2–3 hours per day per store).
Compliance and scheduling errors nearly eliminated: Automated audit trails and shift conflict detection reduced documentation mistakes and scheduling issues by approximately 90%.
Operational efficiency gains: Overall staff time spent on administrative tasks decreased by 25–30%, freeing up more hours for customer service and patient care.
Quick ROI: The system paid for itself within the first 4–5 months through reduced losses, lower overtime, and optimized ordering.

These results have made the admin panel an indispensable tool for our Denver pharmacy network, with ongoing benefits as we continue to scale.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

JustSoftLab handled project management in a highly professional and structured way that made the entire process smooth and predictable.
They used an Agile approach with two-week sprints, clearly defined milestones, and a shared Jira board where we could track progress in real time. Weekly status meetings and detailed sprint reviews kept everyone aligned, and we always knew exactly what was being worked on, what was completed, and what was coming next.
All key deliverables — from initial designs and prototypes to the final production release — were delivered on time. Minor features that required adjustments were handled efficiently within the same sprint or the next one, without pushing back the overall timeline. The project launched exactly on the agreed date, with no last-minute surprises.
The team was exceptionally responsive to our needs. Whenever we had new requirements, questions, or feedback (often from testing with our pharmacy staff), they acknowledged it quickly — usually within hours — and provided thoughtful solutions or estimates. They were proactive about flagging potential risks early and suggesting practical alternatives that fit both our budget and timeline. Even with the time zone difference, communication never felt delayed, and we always felt like a priority.
Overall, their project management was one of the strongest aspects of working with JustSoftLab — transparent, flexible, and fully focused on delivering real value to our business.

What was your primary form of communication with JustSoft Lab Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about JustSoftLab was their genuine partnership approach and deep understanding of the pharmacy industry. They didn’t just execute the spec — they proactively identified risks and opportunities specific to our regulated environment and proposed solutions that saved us time and money. This level of insight and ownership, combined with consistently clear and timely communication, made them feel like an extension of our own team rather than an external vendor.

Are there any areas for improvement or something JustSoft Lab Inc. could have done differently?

Honestly, there were no significant issues — the project went exceptionally smoothly. If I had to suggest one minor area, it would be providing even more detailed initial estimates for potential third-party integrations (we added a couple mid-project). But they handled the changes flexibly and transparently, with no impact on budget or timeline. Overall, nothing that would deter me from working with JustSoftLab again.

BACKGROUND

Please describe your company and position.

 I am the R&D Manager of a manufacturing company 

Describe what your company does in a single sentence.

Packaging equipment manufacturers 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JustSoft Lab Inc. to accomplish?

• Software for production processes

SOLUTION

How did you find JustSoft Lab Inc.?

Online Search

Why did you select JustSoft Lab Inc. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from JustSoft Lab Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work

JustSoftLab worked with us on several projects aimed at improving internal quality control and integrating AI into our business processes. The focus was on creating efficient, user-friendly solutions that made our workflows faster and more accurate while introducing AI-driven insights.

Key Tasks:

    1.    Development of Quality Control Tools:

    •    Built software to monitor and improve operational standards.

    •    Automated routine checks, reducing the need for manual work.

    •    Provided clear, real-time dashboards for tracking key metrics.

    2.    AI Process Integration:

    •    Identified areas where AI could make a difference.

    •    Created and implemented AI models to analyze data and improve decision-making.

    •    Integrated these tools into our daily workflows.

    3.    Testing and Support:

    •    Ensured all systems were reliable and easy to scale.

    •    Gathered feedback to make adjustments and improvements.

    4.    Documentation and Training:

    •    Provided clear guides for maintaining and using the software.

    •    Trained our team to use the new tools effectively.

Key Deliverables:

    •    Custom software for quality control with real-time monitoring and detailed reports.

    •    AI tools integrated into existing processes for smarter, faster decision-making.

    •    Easy-to-use dashboards to track performance and improve efficiency.

    •    Comprehensive documentation and training to ensure smooth implementation.

In short, JustSoftLab delivered practical, well-designed solutions that truly elevated how we work. It was a smooth and productive collaboration!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Efficiency in Quality Control Processes:

    •    Reduction in Manual Workload: Automated quality control tasks reduced manual intervention by approximately 30%-40%, allowing the team to focus on more strategic activities.

    •    Faster Issue Detection: Real-time monitoring tools decreased the time to identify and resolve quality issues by 25%-30%.

Enhanced Decision-Making with AI Integration:

    •    Improved Accuracy: AI-driven analytics improved the accuracy of process predictions and decision-making by 20%-25%.

    •    Faster Data Analysis: Data processing and insight generation times were reduced by 50%, enabling quicker responses to operational challenges.

Increased Productivity:

    •    Optimized Resource Utilization: AI tools enabled better allocation of resources, increasing overall productivity by 15%-20%.

    •    Streamlined Workflows: Simplified workflows contributed to a 10%-15% increase in process throughput.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

JustSoftLab demonstrated excellent project management throughout the collaboration. They consistently delivered items on time, maintained clear communication, and quickly adapted to our changing needs. Their proactive approach and responsiveness made the entire process smooth and efficient.

What was your primary form of communication with JustSoft Lab Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about JustSoftLab was their deep technical expertise combined with a personalized approach. They not only delivered high-quality solutions but also took the time to thoroughly understand our specific needs and tailor their approach accordingly. 

Their ability to seamlessly integrate cutting-edge AI technologies into our workflows was particularly impressive and added significant value to our operations.

Are there any areas for improvement or something JustSoft Lab Inc. could have done differently?

I think no