johnnypuetz Productions

BACKGROUND

Please describe your company and position.

I am the Project Director of PRODJECT

Describe what your company does in a single sentence.

Creative agency specializing in brand strategy, design and execution for events and content in Fashion, Music, Art and Popular culture. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire johnnypuetz Productions to accomplish?

• Video production
• Photography
• Shoot and permitting logistics

SOLUTION

How did you find johnnypuetz Productions?

Referral

Why did you select johnnypuetz Productions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from johnnypuetz Productions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

JPProductions manage venue scouting, permitting, videography and photography for one of our last minute video/photo shoot. We confirmed 3 differents locations with NY iconic elements (Central park, Met, Hot Dog Carts etc). They managed to get approval from the city as well as entities like Central Park to get permission to shoot in specific areas. Key deliverables were: BTS photos, Videography for the overall shoot. They also coordinated equipment rental for us: Sprinter Van, Camera and video equipment. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client social media posts went viral from this photo shoot. They also had an amazing turnover at their event. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive! Usually emailed back within the same hour and sent an estimate within the same day of request. Always very responsive with questions/answers and always ready to make changes or adjustements to their estimate if needed. 

What was your primary form of communication with johnnypuetz Productions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

johnnypuetz Productions was clear, detailed-oriented, and very responsive. 

Are there any areas for improvement or something johnnypuetz Productions could have done differently?

N/A

UPDATED REVIEW

This review was published on February 19, 2022.

Melanie Sallier
Project Director, PRODJECTArts, entertainment & music

Manhattan, New York

11-50 Employees

Apr 2021 - Apr 2021

Less than $10,000

Verified

Project summary
johnnypuetz Productions was hired by a creative agency to produce a timelapse video. The video featured the build and setup of a pop-up store that the client designed for an end customer.

Feedback summary
The end client was highly satisfied with the final video. johnnypuetz Productions was a creative, solution-oriented partner. They provided frequent updates and communicated well to ensure a smooth workflow. They offered a ton of value to the partnership by proposing new ideas to elevate the video.

BACKGROUND

Please describe your company and your position there.

I am the director of Production for a creative agency specializing in brand strategy, design and execution for events and content in fashion, music, art and popular culture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire johnnypuetz Productions, and what were your goals?

We designed and produced a pop-up store for a client - the client wanted to record the built out from beginning to finish. Johnnypuetz productions came in to support our video needs. The idea was to do a timelapse of the build but we wanted something more sophisticated and creative than just using go-pros footage.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Johnnypuetz because they were creative, solution oriented and affordable. They were also very responsive and gave us a few options (budget & equipment) in order for us to choose from.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had a preliminary email exchange. They worked with us very rapidly and understood right away our needs. They came back to us with a few options that might have worked for our set-up and timeline which we were very happy with. We confirmed the SOW and approved their proposal and they started working on the pre-production and made sure they had all the details figured out for a successful recording/production.

Who did you work with and what was the feedback process like?

We worked with JP the founder of Johnnypuetz who outlined the way they usually work and asked about more details to make sure he fully understood our needs. We would mostly exchange with him by email but he is always open for call as needed which we really appreciated. All feedbacks we have made were taking into account and JP always gave us a quick solution/answer to our questions and concerns.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our client was thrilled by the video they made. We were called back to produce their upcoming pop-up in LA and NY and asked to continue making these videos as we move forward.

Describe their project management style, including communication tools and timeliness.

Easy to communicate and provided frequent updates so the process was very smooth overall. We like the fact that everything was very transparent and direct and that they always had the solution to meet our client's expectations.

What did you find most impressive or unique about this company?

They took the time to ask and learn about the project even if our industry was a little different from what they were used to work with. They were able to suggest new ideas to improve our vision, which made the final video a much better product than expected.

Are there any areas for improvement or something they could have done differently?

Not really as far as I am concerned.

STAR RATINGS
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I am the owner of a Marketing and Communications company working in professional motorsport.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire johnnypuetz Productions, and what were your goals?

I hired johnnypuetz to capture the human side of my client's efforts to compete and win at the Rolex 24 at Daytona International Speedway in January 2023.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose johnnypuetz as I had worked with them on multiple previous occasions and was excited by their unique and fresh perspective on my client's story.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

The project brief was extremely open and we agreed to focus on the personal stories of our crew and drivers as opposed to trying to tell the full story of the event. I made sure that my client (the race team, drivers and crew) were aware that they would be shot at numerous times during the event in a natural style. I was extremely pleased with the outcome and the final edit and edits was almost exactly as we had planned thus saving valuable time on edits and re-edits.

Who did you work with and what was the feedback process like?

I worked directly with Jean, the owner of the company. His collaborative approach and his clarity in communicating are extremely helpful, and I have enjoyed all aspects of the process on this and other projects. He and his crew also take direction extremely well but are never afraid to suggest ideas and options that can make a project better.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I am yet to publish their work on from the latest project but I am extremely happy with it as is my client and we intend to use the content during our next event.

Describe their project management style, including communication tools and timeliness.

johnnypuetz prefer an open and collaborative style. We had multiple calls via Zoom, before the event and we were in constant contact on site as the team's schedule was in constant flux. We relied on Whatsapp for regular and immediate dialog and this was extremely helpful.

What did you find most impressive or unique about this company?

Their clarity of vision, desire to collaborate, and level of communication were impressive.

Are there any areas for improvement or something they could have done differently?

I don't believe we could have done anything much differently as the event is incredibly hectic with constantly changing schedules and filming opportunities.

BACKGROUND

Please describe your company and your position there.

I'm the Client Success Manager for a Digital Marketing agency, Cato Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire johnnypuetz Productions, and what were your goals?

We recently hired JP video production agency to consult and help us with our Facebook ad videos and we couldn't be happier with the outcome. They listened to our needs, gave great direction and created visually stunning and effective videos that met all our requirements.

The team at JP was professional and easy to work with, always available to answer any questions and make changes when needed. They consulted us gave us great advice and editing help. The final product exceeded our expectations and we have received positive feedback from our audience. We highly recommend JP for any video production needs, they are great at what they do!

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched on google and on clutch to find a video production company with good experience to help us and we came across Johnny Puetz , read their great reviews and decided to contact them.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had a first meeting where we described what we need help with. They worked with us to understand what where are video needs and how to best showcase our clients products with facebook ad videos that will help engage our audience.

We then sent them all the materials that needed to be included on the videos and they created 5 1-minute videos for us to use on our Facebook Ads. They then went through each video with us explaining us why they created them and how which really helped us understand what works and what doesn't when it comes to catching the audience attention.

Who did you work with and what was the feedback process like?

We worked with the founder and Director of Johnny Puetz, JP! During the making of the videos and also after the first drafts, we would share feedback directly with him on meetings that we had and he would make any changes we wanted straight away

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We showed the videos to our clients before using them as Facebook Ads and they loved it. We set the videos live and had a huge success as the videos got over 15,000 clicks and 120 conversions just from one week of running them as ads.

Describe their project management style, including communication tools and timeliness.

We communicated by email and also having video meetings. They were great at communicating with us during every step of the process and they did so on a daily basis.

What did you find most impressive or unique about this company?

They took the time to learn about our work and what we wanted to showcase through those videos. They listened to our needs and gave us direction and advice that really helped us realize the importance of having well made videos run as paid ads. On top of that they were super friendly and polite.

Are there any areas for improvement or something they could have done differently?

Our overall experience with JP was super positive, I don't know if there is anything that they could have done better, they really did go above and beyond to help us and we are super grateful for that.

BACKGROUND

Please describe your company and your position there.

I am a marketing director for our company content production. My company has been committed to helping companies develop their e-commerce business over abroad. Products content production is one of our business. We found johnnypuetz Productions and wanted to build long-term partership. However, they provided poor delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire johnnypuetz Productions, and what were your goals?

we work with johnnypuetz Productions for products outdoor photoshot and videomaking. We were expecting that they would do same quality delivery as our reference and according to our requirements. However, they just hire a newbie or intern to do our project with high cost.

SOLUTION

How did you select this vendor and what were the deciding factors?

we looked for this company by google search and We did a research on this company and find they work with a lot of big brands and they have many experience on ebike production. They showed very great projects wheels on the site. That's why we chose to work with them.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

we have a project meeting beginning and sent the project brief that shows every details for this project- how long the video is, what kind of using scanarios, models, video references, photos requirements. they provide the storybord and planning but the final delivery is poor.

Who did you work with and what was the feedback process like?

we work with a manager and give them feedback through the email and details file for adjustments.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This is terrible delivery from johnnypuetz Productions. We even can not use any pictures and video for good. we asked them reshoot again but they charge again. so we reshoot again on our own.

Describe their project management style, including communication tools and timeliness.

they are easy to communication and schedule the project in time . this is just one good thing from them. the other things bad shooting, bad production delivery, intentionally damaged the products

What did you find most impressive or unique about this company?

this company is cheating you money. They have a very complicated process and with a lot of stuff. however, when they take your projects, they donot take it seriously and arrange one newbie or intern to deal with your projects randomly. I have never seen so much bad production so far. and also when you ask them to return the products, they intentionally damaged your productions. this is very terrible company and terrible service we got and would never work with them.

Are there any areas for improvement or something they could have done differently?

I do not want to work with them again. They provide bad service and the three products that we sent are badly damaged.

BACKGROUND

Introduce your business and what you do there.

I work in the film and television industry as a freelance director of photography.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with johnnypuetz Productions?

I was doing a travel show about motorcycles for an important television network. Every season of this show, I try to challenge myself and come up with a different way to use technology in interesting ways to tell a story cinematically. This time, I needed consulting work from a film production company with experience with car-to-car and motorcycle rigging for films and television commercials.

SOLUTION

What was the scope of their involvement?

johnnypuetz Productions provided consulting and helped me design and build a custom rig where I could put a camera on a motorcycle to film. We took a product called Tilta Hydra Alien, which is a mounting system designed for cars, and customized it to fit a motorcycle. For this task, they built a bracket frame for it so that it would work as it never had before. 

What is the team composition?

I worked directly with JP (Founder), who came to our location to provide their services. He also brought in a welder who manufactured the bracket.

How did you come to work with johnnypuetz Productions?

I met JP by chance at a motorcycle dealership in Brooklyn, New York. I was doing research for this show, and we had an immediate connection because we realized both worked in the filming industry. This happened before the pandemic, but we didn’t have the chance to work together then. Still, I registered him on my potential partners’ list in case I needed consulting work. When a new season of this show was coming back, he was the first person I thought of, so I contacted him.

How much have you invested with them?

I spent around $1,500 for the manufacturing work and rented the filter rig from them, so I spent around $2,500 in total.

What is the status of this engagement?

We worked together in May 2022. Although the current project is already over, we both agree to work together again in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

johnnypuetz Productions was invaluable in figuring out an innovative way to use existing products in a way they weren’t used before. They brought to the table an amazing logical and creative skill set, allowing them to help us make things work.

We recently finished filming, so the result won’t air for a couple of months more. However, my supervisor and I have seen the footage, and we’re very pleased with the outcome.

How did johnnypuetz Productions perform from a project management standpoint?

The project was very fast. We basically had a two-week window to get everything done, so we were in very close communication via emails and text messages. johnnypuetz Productions was very prompt, thorough, and efficient, and they were very communicative when things needed to get done.

At one point, I was overseas filming the show, and we still were able to be in contact to provide updates. They also continued to give me advice on how to improve the process.

What did you find most impressive about them?

johnnypuetz Productions’ ability to see a problem, think outside the box, and solve it sets them apart from others. They were also very knowledgeable about the mechanics of motorcycles, merging technical and mechanical knowledge with great creativity to achieve what we wanted cinematically.

Are there any areas they could improve?

No. Everything went as smoothly as it could.

BACKGROUND

Please describe your company and your position there.

SaskExpress is a not for profit theatre company in Saskatchewan Canada, specializing in touring musical theatre and promoting the art form across the province of Saskatchewan

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire johnnypuetz Productions, and what were your goals?

We decided to give back to our artists in the musical theatre community by organizing interviews with 4 of the hottest Broadway artists of our era. We had a Director, a Choreographer, and 2 Performers give an interview and small performance. They spoke about their personal processes from pre-production to the final performance.

We hired Johnnypuetz Productions to handle all the filming requirements, from lighting to shooting and setting up the remote link as the interviews took place in NewYork but we remained in Canada. We wanted professional footage that was interesting to view with multiple angles. They also had to make sure the sound quality was pristine as we were having live performances.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through many film production companies on clutch. After seeing JohnnyPuetz reel and professional website we decided on them. I also used to have a dog with a name very close to JohnnyPuetz so I thought it was a good omen. ha

Describe the video(s) and the process in detail, including the project steps and all stages of production.

I first sat down over zoom with JP to discuss the project and details and we came up with a plan that worked for both parties. JP and the crew got their early to set up and they were on top of everything. They also had to be our welcome party for the artists and they were very polite and professional.

They made the room look pleasing and lit it well for the filming process. They filmed all 4 interviews over 2 days and had all the technical requirements for us to video in from Canada to ask the questions. It all went off without a hitch.

Who did you work with and what was the feedback process like?

JP was our contact point and he brought a crew of 4. They were always checking in to make sure we were happy.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still in the editing process but everything looks and sounds amazing. They did a great job capturing the essence of these artists and made it all look very interesting.

Describe their project management style, including communication tools and timeliness.

Communication was prompt and very great. They were always polite and even with a small hiccup with the location they handled it likes pros and made sure we were always informed as to what was going on. Their style seemed very collaborative and welcoming. They got our footage to us right away after and it was well labeled.

What did you find most impressive or unique about this company?

I just found their appreciation of the project to be very impressive. They went out of their way to make this work for us and they did it with a smile on their faces. They were a pleasure from start to finish.

Are there any areas for improvement or something they could have done differently?

Not that I could see.

BACKGROUND

Please describe your company and your position there.

I am the head coach for a motocross track. We are a motocross riding park located in Ronkonkoma NY.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire johnnypuetz Productions, and what were your goals?

Our goal was to obtain images and videos we could use on our social media. Our goals were to capture what we think to be the most intriguing aspects of the sport.

SOLUTION

How did you select this vendor and what were the deciding factors?

JP’s past work showed us that they would be a perfect match for what we were looking to capture and portray. His professionalism and amazing team helped in making our final decisions.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

From storyboard to final product the process went smoothly. We spoke over the phone about ideas. Looked at the location and spoke more about the production process. The steps in filming were all smooth snd went according to plan.

Who did you work with and what was the feedback process like?

I worked directly with Jean Pierre and his team. They were very helpful, and worked very well as a team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We gained followers and our social accounts now have a great display of what we offer at our facility.

Describe their project management style, including communication tools and timeliness.

JP was very easy to work with. He had great positive influence on his team. They used headsets and other devices for communication and it didn’t seem as though anyone was left out of the loop. The days are very punctual which made the process a breeze.

What did you find most impressive or unique about this company?

Everyone on their team was so invested in what they do. The team not only is interested in filming or production; but they also align with what they film. They are all enthusiastic about the sport of motocross which i think is portrayed in the time and effort took in production.

Are there any areas for improvement or something they could have done differently?

I look forward to working with them in the future.

BACKGROUND

Introduce your business and what you do there.

I’m the head of content at UVeye, an automotive tech company. We use artificial intelligence and high-definition cameras to scan automobiles for damage and defaults and help dealerships and fleets in servicing vehicles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with johnnypuetz Productions?

We needed help in producing social content to help promote our new product. We also wanted to create video and photography content that featured our products to refresh our asset library.

SOLUTION

What was the scope of their involvement?

We have three products, and johnnypuetz Productions was tasked with producing one video per product. They’ve also produced one main video that featured all of the products. 

Additionally, they’ve produced a demonstration video and assisted us in doing interviews with dealership staff to create a video testimonial. We still have a couple of projects in the works, but the ones that have been completed came out fantastic. 

Their main responsibilities include shooting footage and editing the videos. They usually send over the first cuts through emails, after which we send back our requests and feedback. They’ve done a really good job of taking our requests and revising the videos accordingly.

What is the team composition?

We’ve worked with JP (Director), Craig (Grip), a photographer, and a production assistant.

How did you come to work with johnnypuetz Productions?

I met JP through a mutual friend. Back when I was still with my previous company, I reached out to JP to do some video work because I knew that he previously did some interviews with some celebrities as well as some good brand videos with high-profile brands.

Since I already knew that JP and I worked well together and that the quality of his work was consistent and reliable, I figured that it was a no-brainer to reach out to him and have him do the work for UVeye as well. He's put out high-quality work every time I've worked with him, so it was definitely a vote of confidence.
 
How much have you invested with them?

We’ve spent somewhere around $10,000 on this project.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The overall production has run incredibly smoothly. johnnypuetz Productions has been really quick to adapt to every site that we’ve shot in — they’ve been able to set up very quickly, shoot everything really well, and document everything that needed to be documented in a timely fashion.

We've worked with them at multiple sites and they have delivered consistent, high-quality work each time. It doesn't really matter where they go — they just always do an excellent job every time. 

As far as quantitative metrics go, we don't really have a way to measure that because we only post the video content on LinkedIn. We're also using it internally for sales purposes, but it’s still early days so it's hard to make that determination. Nonetheless, everybody at our company was blown away when they saw the videos.

How did johnnypuetz Productions perform from a project management standpoint?

johnnypuetz Productions has performed extremely well in terms of project management. Once we decide on a date for a shoot, they keep a rigid timeline of the call time, the setup, and the shoot.

When it comes to editing, they always turn the videos around fairly quickly, delivering the photographs first and then the first round of the videos shortly after. Any revisions that we have are done promptly and in a timely fashion, and they keep a very reliable schedule when it comes to creating, editing, and delivering.

Overall, they work really well as a team and always do their work efficiently and quickly. Most importantly, they always get high-quality content from our production efforts.

In terms of communication, they’re very clear and straightforward. We primarily communicate through email and text messaging.

What did you find most impressive about them?

I’m most impressed with johnnypuetz Productions’ creative eye. They’re incredibly good at taking in what we're looking for and turning around a product that is fairly accurate to what we envisioned. They do take certain artistic liberties, but they always deliver exactly what we ask for, just with their own creative spin.

Are there any areas they could improve?

I'm very happy with the way johnnypuetz Productions has turned around our content and deliverables, so I don't really have any complaints.

Do you have any advice for potential customers?

Make sure to clearly communicate what you want in order to make everyone's jobs a lot easier. I believe that it's the client’s responsibility to be clear and concise in what they want and to be responsive in providing feedback and requests.

Being just as orderly and organized as johnnypuetz Productions is would make the whole process more efficient.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Learn2Ride2, a motorcycle school. We teach people how to ride and obtain their motorcycle licenses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with johnnypuetz Productions?

I needed help with our marketing strategy so that our audience can see what we do and how we do it — specifically, I wanted them to see the overall experience and our approach through a video.

SOLUTION

What was the scope of their involvement?

johnnypuetz Productions provided video production services. On the shoot date, Johnny (Founder) and his team got to the location ahead of time. They set everything up and pretty much took care of everything, including the video editing and audio mixing.

What is the team composition?

I worked with Johnny and five other people from the team who were assisting and tried to get every angle of each shot.

How much have you invested in them?

It was $5,000 USD.

What is the status of this engagement?

I worked with them on this project from January–March 2022. I plan to work with them again in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I already posted the video they made on our social media channels, where it had a lot of views and many people started to reach out. I plan on posting it on our website as well.

How did johnnypuetz Productions perform from a project management standpoint?

Their project management style was great. They were very professional, organized, and easy to work with — they did their job; I did mine, and I didn’t even notice they were there. More importantly, they delivered everything on time and within budget.

What did you find most impressive about them?

Overall, they provided a professional, yet fun experience. I had worked with other vendors before, but I didn’t feel at ease working with them. It was the opposite with johnnpuetz Productions; they had a great attitude and were extremely friendly throughout.

Are there any areas they could improve?

I was amazed by the whole experience, so I don’t see anything that they could improve on. They really worked well as a team, and everything was on point.

Do you have any advice for potential customers?

You should definitely work with them because their work speaks for itself.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of The Line Studios, a creative production company based in New York with around 15 employees. We specialize in e-commerce photography and the production of creative assets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with johnnypuetz Productions?

We hired johnnypuetz as a videographer for different shots, as well as for their editing services.

SOLUTION

What was the scope of their involvement?

When we have a production project with johnnypuetz, we usually have a production call to discuss the project’s idea and needs. Then, they help us film and produce the videos. They always provide their own equipment, and we film either in their studio or in ours.

Depending on the scope of work, they can direct the filming themselves or they take our direction. Additionally, these videos vary depending on the need. They can go from 10-second e-commerce videos to five-minute videos, and we post them on our clients’ websites and social media channels like Instagram and TikTok. 

What is the team composition?

We typically work with JP (Director) and Riccardo (Video Editor).

How did you come to work with johnnypuetz Productions?

I met JP personally a long time ago. He had a really compelling portfolio and work, so I wanted to work with him right off the bat.

How much have you invested with them?

We spent close to $50,000 last year.

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The videos produced by johnnypuetz have accomplished what we hoped they would, and we’ve received very positive feedback on all of our projects. So far, everyone has been satisfied by what they’ve delivered.

How did johnnypuetz Productions perform from a project management standpoint?

Our engagement is very smooth, and johnnypuetz is very responsive. Additionally, they’ve been very good at meeting our budget and delivering on time. They use our internal tools for project management, and we communicate via Google Meet and email.

What did you find most impressive about them?

johnnypuetz’s overall communication and willingness to understand the entirety of projects are impressive. They’re very energetic, and they bring that to the set, so our clients enjoy working with them too. Additionally, their editing team is excellent.

Are there any areas they could improve?

I can’t think of anything they could improve on.

Do you have any advice for potential customers?

Have a good understanding of the scope of work, know exactly what you need, and ideally have a budget in mind.