Jams Agency

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of MyAthlete.io, an innovative, cutting-edge platform designed to revolutionize the way athletes of all levels discover and access sports and fitness training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jams Agency?

We hired Jams Agency to continue the work on our platform we launched to support our business and partners. Examples of these were providing customers the ability to book classes for sports training, games, or recreational play, health and wellness such as contrast therapy.

SOLUTION

What was the scope of their involvement?

Jams Agency has been providing development services for our platform. The main deliverables are client-facing and deemed a priority. We also have some key features that help business partners and platform administrators with day-to-day management and sales reporting. These client-facing items include the ability for parents to add children to their accounts so they can buy and book their children's classes.We’ve also provided business partners who may have a secondary waiver the ability to collect it prior to the customer's visit. Customers can upload their own waiver, or organizations can manually override and approve waivers. Additionally, we've provided organizations the ability to have widgets on multiple sites so they can dual list their classes.Moreover, we've provided organizations the ability to have an affiliate program for marketing. We've also provided a wallet feature so clients can load money and not enter their card for every purchase. We also provide the ability for bonus dollars with expiration dates for organizations.Jams Agency has provided overall customer experience guidance for the site and ensured our site is responsive where clients, transactions, coaches, managers, and organizations are involved. The team also supports all sales reporting, universal card reporting, booked classes, backend, and Stripe integration. We are in the process of migrating one of multi million dollar business partner to My Athlete and Jams Agency has completed the first two migrations. 

What is the team composition?

We work with 2–5 teammates from Jams Agency.

How did you come to work with Jams Agency?

We were originally working with another service provider who decided to move our business to Jams Agency. We chose Jams Agency because they were referred to us.

How much have you invested with them?

We’ve spent around $30,000. 

What is the status of this engagement?

We started working with them in December 2025, and our engagement is ongoing for support and key features.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback from employees, business partners, and clients. The mobile experience in the early days was negative. Customers, coaches, and business partners were often using their phones to book a class or take attendance. They often had issues navigating due to our site not being mobile-ready.We completed a review of all customer and coach touchpoints, and Jams Agency ensured those pages or features would be mobile-ready. One of our business partners provided this feedback: “The new update on the mobile site looks much better. The list view for the programs is all visible now and easier for customers to find.”We’ve also noticed fewer complaints to our customer service team. Moreover, the platform's performance has been enhanced. Load times have been faster, and technical improvements have been made when they did a complete review.

How did Jams Agency perform from a project management standpoint?

Mateo Fuentes (Project Manager) is our key contact for project management. He has been critical to the success of many key features and enhancements we’ve requested. He often provides prototypes to help us envision the end product. For the most part, deliverables have been on time, which is weekly or biweekly. There have been a few key features that have taken longer than expected, as well as defects. As time has gone on, the process and timing have improved. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

We’ve been impressed with the partnership, willingness to help our business and site be more user- and mobile-friendly, and the response time.

Are there any areas they could improve?

Defect management and regression could be improved. We’d like more insights on what went wrong and how we can do better to mitigate or eliminate it.

BACKGROUND

Please describe your company and position.

I am the Founder of The Arena

Describe what your company does in a single sentence.

Student Analytics for schools

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jams Agency to accomplish?

• Build an MVP from scratch to automate the day to the process behind the business

SOLUTION

How did you find Jams Agency?

Referral

Why did you select Jams Agency over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Jams Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jams helped me to automate my data collection, analysis and processing process within the educational world. 
Their work included strategic development planning, project involvement, UX/UI design, flow design, weekly follow-ups with testing and feedback spaces, and consulting on everything related to their services. 
The communication was very fluid and at the end they gave me a file with all the process and key data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A functional version of the platform was created, allowing students to complete the tests and obtain a detailed profile.
A user-friendly interface was implemented to improve the user experience and facilitate data collection.
Progress was made in gamification to encourage student participation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was super efficient. 
They made all deliveries on time and were always quick to answer my questions.

What was your primary form of communication with Jams Agency?

In-Person Meeting

What did you find most impressive or unique about this company?

His culture and positivism when it comes to work were most impressive.
His capacity of resolution. 
Their responsiveness.

Are there any areas for improvement or something Jams Agency could have done differently?

Not in my case

BACKGROUND

Please describe your company and position.

I am the Tech Advisor of The Fold

Describe what your company does in a single sentence.

We are a team of nearshoring experts with +15 years experience in the software development industry. Like The Andes, we connect high and low latitudes to give our clients exclusive access to top-notch LATAM engineering talent. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jams Agency to accomplish?

• Build a web and mobile app to connect founders and deal makers in a AI first private membership community

SOLUTION

How did you find Jams Agency?

Referral

Why did you select Jams Agency over others?

Good value for cost

How many teammates from Jams Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop a custom platform from scrath, working over Buble.io and openai.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High-converting onboarding experience facilitated by AI

Match-making AI agents to enhance deal making and user connection

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Oustanding commitment to the project, 100% online to answer everything about it. Good to build and meet goals an plans. 

What was your primary form of communication with Jams Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Their CEO has been fully involved in the project from day one, and he really understood the project's idea, so he became a partner. 

Are there any areas for improvement or something Jams Agency could have done differently?

Sometimes there should had been more strict with the scope of the project.

BACKGROUND

Please describe your company and position.

I am the Head of Product of Sura Gaming

Describe what your company does in a single sentence.

Sura Gaming is a gamer community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jams Agency to accomplish?

• Design and launch an App.

SOLUTION

How did you find Jams Agency?

Referral

Why did you select Jams Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Jams Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were asked to design a web app and a mobile app for a gamer community, where all the screens and features of the application were designed. We would request designs and functionalities, and we received well-executed work with high added value.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A design was created in line with the request and the company’s branding guidelines
• It was understood how the proposed features should be solved
• Suggestions and improvements regarding the Jams group were received for the proposed work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was delivered on time and they found a solution to what was requested.

What was your primary form of communication with Jams Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jams Agency's ability to understand the problem and offer an improved solution stood out.

Are there any areas for improvement or something Jams Agency could have done differently?

So far, I haven’t detected any issues.

BACKGROUND

Please describe your company and position.

I am the CEO of DropCar

Describe what your company does in a single sentence.

Parking & automotive transport logistics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jams Agency to accomplish?

• Implement a brand refresh
• Improve site conversions

SOLUTION

How did you find Jams Agency?

Referral

Why did you select Jams Agency over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Jams Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jams helped us refresh our brand and website. Their work included branding, UI design, graphic and asset design, and Webflow development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A brand refresh, marketing assets, two high converting landing pages for our two lines of business, and a deployed website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive, and went the extra mile to ensure we were satisified with their work.

What was your primary form of communication with Jams Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to really understand our business, and thought about the project in a way that someone working indside our company would have taken the time to really think about it.

Are there any areas for improvement or something Jams Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Red Horse Mountain Ranch

Describe what your company does in a single sentence.

All inclusive dude ranch in the mountains of Northern Idaho on Coeur d'Alene Lake.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jams Agency to accomplish?

• Quickly update our exiting website for the prime booking season.
• Make it look fresh and new.
• Improve user experience.

SOLUTION

How did you find Jams Agency?

Referral

Why did you select Jams Agency over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Felt they were the best fit based on our extensive interviews

How many teammates from Jams Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a clean l, significantly improved user experience and design in an extremely short turnaround time for the prime booking season. They were able to completely get it turned around and in a very professional manner. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better website usability and clarity with increased attention and time spent on the site. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great communication and project stayed within deadlines. 

What was your primary form of communication with Jams Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and follow-up were a pleasure to work with. 

Are there any areas for improvement or something Jams Agency could have done differently?

Not that I can think of.