IVALUEPLUS SERVICES PVT LTD

BACKGROUND

Please describe your company and position.

I am the Managing Director of Goalmax International Limited

Describe what your company does in a single sentence.

Baby Care and Mother Care Ecom Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IVALUEPLUS SERVICES PVT LTD to accomplish?

• Set-up an operational office in India while handling the relevant local regulations
• Hire & Manage talented staff to operate this office
• Set-up banking & accounting system to run business operations

SOLUTION

How did you find IVALUEPLUS SERVICES PVT LTD?

• Online Search
• Clutch Site

Why did you select IVALUEPLUS SERVICES PVT LTD over others?

• High ratings
• Company values aligned
• Other

How many teammates from IVALUEPLUS SERVICES PVT LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IVALUEPLUS was onboarded to establish an offshore center in India to provide comprehensive business functions and support services. This initiative encompassed a wide range of activities, with a primary focus on HR operations, including recruitment and talent acquisition, along with IT support, administrative and operational functions, financial services, and other related support services tailored to our specific needs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• April: Start of Project
• May: Company & Office was registetred with all compliances being met. First staff onboarded at the ODC
• June: Augmentation of the office team. Bank accounts set-up to become fully operational
• July: IVP sourced & evaluated vendors who could handle logistical services for our goods
• August: IVP sourced & evaluated vendor for UI/UX development for the Ecommerce website 
• September - On-going: Management of Accouting, HR and IT services for our ODC in conjunction with corporate guidance & business strategy management 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IVP's project management was top-notch—organized, transparent, and focused on ensuring every detail was addressed efficiently.

From the outset, the team assigned to our project demonstrated a clear understanding of our needs and crafted a tailored approach to meet our objectives. They were proactive in managing timelines and ensuring that all deliverables were completed on schedule, which was crucial for us as we had tight deadlines to meet. Throughout the process, they kept us updated on progress and quickly addressed any concerns or changes, showing a high level of responsiveness.

What was your primary form of communication with IVALUEPLUS SERVICES PVT LTD?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out was how quickly they adapted to our evolving needs. Whether it was a shift in the project scope, adjustments to timelines, or specific requests from our team, IVP was always quick to respond with solutions that kept things moving forward smoothly

Thanks to their expertise, we were able to successfully launch our ODC without any major hiccups. The professionalism and commitment to excellence displayed by the team made this complex process easy and efficient.

Are there any areas for improvement or something IVALUEPLUS SERVICES PVT LTD could have done differently?

None at all that can be mentioned from our experince with IVP

BACKGROUND

Please describe your company and position.

I am the Direcftor - Service Delivery of Ultra Commerce

Describe what your company does in a single sentence.

Ultra Commerce is an eCommerce platform built for your entire business. Agile headless
commerce for building without limits, connected to enterprise-ready selling and marketing tools.
  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IVALUEPLUS SERVICES PVT LTD to accomplish?

• India Market Entry
• Business Growth in India
• Offshore Development Center (ODC)
• Comprehensive HR services

SOLUTION

How did you find IVALUEPLUS SERVICES PVT LTD?

Previous vendor

Why did you select IVALUEPLUS SERVICES PVT LTD over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IVALUEPLUS SERVICES PVT LTD were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I endorse the service offerings of iValuePlus, who have made significantly positive enhancements to our India entity. 

From the initial stage to begin our entry into the Indian market, to growing the business - thanks to their strategic solutions, where the iValuePlus end-to-end process was seamless as they guided us every step of the way.

They offer a one stop shop for all solutions, including the setup of our Offshore Development Center (ODC) and gave us direct access to skilled professionals in India, ensuring smooth project execution and effective collaboration. The team's expertise and dedication have significantly boosted our productivity and project success. The ODC's smooth functioning has streamlined our operations and enhanced our overall efficiency."

Their comprehensive HR services have greatly improved our employee engagement and retention rates.

Sumeet and Jayanti's team offer a personable and professional approach with a high-touch level of service with dedicated resources. Other offerings such as digital marketing also proves their ability to cover all bases for serious business growth.

Our business has developed a level of stability and also rapid progress through their team’s market experience and connections.

5 stars and a big thank you from the Ultra Commerce (global e-commerce software company) leadership team!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I endorse the service offerings of iValuePlus, who have made significantly positive enhancements to our India entity. 

From the initial stage to begin our entry into the Indian market, to growing the business - thanks to their strategic solutions, where the iValuePlus end-to-end process was seamless as they guided us every step of the way.

They offer a one stop shop for all solutions, including the setup of our Offshore Development Center (ODC) and gave us direct access to skilled professionals in India, ensuring smooth project execution and effective collaboration. The team's expertise and dedication have significantly boosted our productivity and project success. The ODC's smooth functioning has streamlined our operations and enhanced our overall efficiency."

Their comprehensive HR services have greatly improved our employee engagement and retention rates.

Sumeet and Jayanti's team offer a personable and professional approach with a high-touch level of service with dedicated resources. Other offerings such as digital marketing also proves their ability to cover all bases for serious business growth.

Our business has developed stability and rapid progress through their team's market experience and connections.

5 stars and a big thank you from the Ultra Commerce (global e-commerce software company) leadership team!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great project management with on-time delivery and easy customisation of our needs.

What was your primary form of communication with IVALUEPLUS SERVICES PVT LTD?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledge and experience.

Are there any areas for improvement or something IVALUEPLUS SERVICES PVT LTD could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO for a retail logistics business in Australia called TIC Group. Our services involve a lot of warehousing for retailers, freight movements, and support fulfillment. We employ roughly 270 people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IVALUEPLUS SERVICES PVT LTD?

We were looking to minimize costs for a lot of IT and back-office operations. These were fairly structured tasks like finance that we felt we could move offshore. It would be a way for us to capitalize on wage rates in other markets while still keeping control of the process. 

SOLUTION

What was the scope of their involvement? 

IVALUEPLUS SERVICES PVT LTD supports our back-office and IT needs. The first thing that they took on was our management reporting. They were responsible for compiling spreadsheets based on other pieces of data so that we could publish reports. That was about a nine-month pilot test that proved to be very successful.

From there, we moved some of our financing operations to them. We still have a CFO with about 4–5 staff, but they’ve suppled an additional 4–5 resources to help out with invoices and other tasks.

Regarding our IT needs, they started off by taking over some of our Oracle and Java development projects. We were starting to build our SaaS business, too, with four in-house Java developers. In the end, we also offshored that to IVALUE PVT LTD. They now manage about 90% of our IT processes.

What is the team composition? 

We work with about 35–36 people at any given time. It’s a mix of both integrated and independent functional teams, the IT team making up the bulk of their resources at about 60%–70%. They’re fully integrated into our in-house staff as are their financing resources. The management reporting team is more self-managed.

How did you come to work with IVALUEPLUS SERVICES PVT LTD?

Sumeet (Director) approached us on LinkedIn to talk through IVALUEPLUS SERVICES PVT LTD’s services. We traveled to India to see if this was something we could try and thought it was a good idea. Things rolled from there.

How much have you invested with them?

We spend hundreds of thousands of Australian dollars with them each year, and the amount is growing. 

What is the status of this engagement?

They started working with us in February 2016, and the engagement is ongoing. In fact, I have a call with them this afternoon. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The metrics depend on the department they’re working in, but, overall, they’re quite productive. It’s taken us quite a bit of work to get to this stage. In our first year with them, I would’ve rated them a 6 out of 10. But, they’ve since come up to speed and are easily a 9 out of 10.

How did IVALUEPLUS SERVICES PVT LTD perform from a project management standpoint?

We did have some initial communication issues. It’s one thing when you’re working with people who are just down the road because you can meet them in person to explain things directly. But, it’s completely different when you’re trying to communicate long distances.

That’s not IVALUEPLUS SERVICES PVT LTD’s fault. Rather, we had to change our business functions a bit to ensure that there was a productive environment for everyone. That’s where Slack comes in handy. Whether they’re in the next office or a continent away, we can instantly communicate. 

On the IT side, they also use Jira to coordinate workflows. We control the project management, using an agile methodology to get things done. We’ve been quite strict on this aspect. When we first started talking to them, we proposed how we would run things, and they bought into it. That speaks to how flexible they’ve been with us.

What did you find most impressive about them?

It’s been a great financial decision for us to work with them. The best thing I can say about them is that we’re going to continue growing together. We have no desire to change something that works.

Are there any areas they could improve?

The only issue that we’re currently facing is the time it takes to recruit someone. There are times when we want to grow, but we can’t because it usually takes a couple of months before we can find a dedicated resource. It would be helpful for our scaling efforts if they could bring that time down a bit more.

Do you have any advice for potential customers?

It’s nonsense to enter an off-shore model and expect not to change anything. You have to be willing to meet them half-way. That likely means changing your business a bit to overcome the distance.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CTO of CellON

Describe what your company does in a single sentence.

Here at CellON, we are pioneering the next generation materials for energy storage and beyond aiming to reduce cost and carbon footprint.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IVALUEPLUS SERVICES PVT LTD to accomplish?

• HR Management

SOLUTION

How did you find IVALUEPLUS SERVICES PVT LTD?

Referral

Why did you select IVALUEPLUS SERVICES PVT LTD over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IVALUEPLUS SERVICES PVT LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project involves and covers the full Management of our entire HR Department, Staff recruiting, development and Displacement, in order to attain the most optimal and productive team and workforce for our business

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Remarkable results that came through our project with Ivalueplus includes a more streamlined and faster recruitment process, more competent staff and employees and better HR Polices

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed this project very perfectly. They responded promptly and gave us regular updates

What was your primary form of communication with IVALUEPLUS SERVICES PVT LTD?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of people on the ivalueplus plus team is just amazing

Are there any areas for improvement or something IVALUEPLUS SERVICES PVT LTD could have done differently?

None

BACKGROUND

Please describe your company and position.

I am an executive at Koala Invest

Describe what your company does in a single sentence.

Real Estate Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IVALUEPLUS SERVICES PVT LTD to accomplish?

• Offshore office management

SOLUTION

How did you find IVALUEPLUS SERVICES PVT LTD?

Referral

Why did you select IVALUEPLUS SERVICES PVT LTD over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IVALUEPLUS SERVICES PVT LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ivalue plus managed and setup our offshore Centre comprising of digital marketing, IT support and human resources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

overall 35% growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ivalue has an effective and efficient team in all phases of the project.

What was your primary form of communication with IVALUEPLUS SERVICES PVT LTD?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were pleased with their transparency, sincerity, and efficiency.

Are there any areas for improvement or something IVALUEPLUS SERVICES PVT LTD could have done differently?

more insight about our domain