Infinity Pro

BACKGROUND

Please describe your company and position.

I'm an executive at BTR

Describe what your company does in a single sentence.

Business Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infinity Pro to accomplish?

• Executive Search - CIO Hire

SOLUTION

How did you find Infinity Pro?

Referral

Why did you select Infinity Pro over others?

• High ratings
• Referred to me

How many teammates from Infinity Pro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Infinity Pro on a retained basis to lead the end-to-end search for our Chief Information Officer, covering role definition, market mapping, candidate outreach, assessment, referencing, offer negotiation, and onboarding support. Key Deliverables Detailed CIO position specification and success profile Market map and diverse longlist of qualified executives Regular progress updates throughout the search Calibrated shortlist with written candidate assessments Interview guides, scorecards, and panel debriefs Written references and background checks on the preferred candidate Market-benchmarked offer negotiation through to signed contract Successful CIO placement within the agreed timeframe 30/60/90-day post-placement check-ins

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Calibrated CIO shortlist delivered within the agreed timeline Successful placement made on schedule, with no search extension required Every shortlisted candidate met the must-have criteria and progressed to interview Diverse slate presented, in line with our diversity commitments Preferred candidate accepted the first formal offer — no renegotiation needed New CIO has been retained in role with positive performance feedback Strong satisfaction from the CEO, Board, and interview panel on candidate calibre and process quality Early business impact already visible under the new CIO's leadership

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Infinity Pro ran the search with a clear, well-structured process from day one. Timelines, milestones, and responsibilities were set out up front and tracked throughout the engagement. On-time delivery: All key milestones — position specification, longlist, shortlist, interviews, references, and offer — were delivered on or ahead of schedule. Communication: Regular written progress updates and scheduled check-ins kept us informed at every stage, with no chasing required on our side. Responsiveness: Quick to respond to questions, feedback, and shifting priorities, often turning things around the same day. Flexibility: Adjusted the approach when our requirements evolved, without losing momentum or impacting the timeline. Stakeholder management: Handled coordination across our CEO, Board, and interview panel seamlessly, and managed candidates with the same level of care and professionalism. Overall, the engagement was well-organised, proactive, and low-friction from start to finish.

What was your primary form of communication with Infinity Pro?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out about Infinity Pro was the depth of their network and the genuine care they took in understanding our business before going to market. They didn't just send across CVs  they took the time to learn our culture, leadership dynamics, and the real challenges the incoming CIO would need to tackle, and that came through clearly in the calibre of candidates they presented. Their consultants were senior, commercially astute, and refreshingly honest — willing to push back, offer market insight, and give us candid advice rather than simply telling us what we wanted to hear. They also managed candidates with a level of respect and professionalism that reflected well on us as an employer, which is something we don't take for granted. In short, Infinity Pro felt like a true search partner rather than a transactional recruiter, and that's what set them apart.

Are there any areas for improvement or something Infinity Pro could have done differently?

Honestly, very little to fault. The process was well run and the outcome was exactly what we needed.