Inetum Poland

BACKGROUND

Introduce your business and what you do there.

I’m the director of finance for Renta. We are a rental construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We had been outsourcing our accounting services and wanted to start doing it internally. We needed help with software implementation.

SOLUTION

What was the scope of their involvement?

They consulted and advised us, as well as implemented Microsoft Dynamics 365 Business Central. They also helped integrate it with the custom software database we already had in place.

What is the team composition?

I interacted with three people: an account manager, a consultant, and the person who implemented the software. There were a couple of programmers working behind the scenes as well.

How did you come to work with JCommerce?

We considered 3-4 companies for the job. JCommerce presented the best services and had the most concrete plan. We felt that they were the right fit for us.

How much have you invested with them?

We spent around €15,000 (approximately $18,000).

What is the status of this engagement?

We worked together from February until July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us navigate the options and choose the best ones for us. They have also helped us with issues we found in the software, including doing a patch we needed due to a law change in Poland this year. We are satisfied with all the work they did.

How did JCommerce perform from a project management standpoint?

They performed well. They were always prepared for the monthly meetings, explaining any deviations made from the original plan, and describing the next steps they’d be taking. We communicated via phone, email, Microsoft Teams, Skype, and in-person meetings.

What did you find most impressive about them?

They are flexible and made suggestions as to the best solutions to help us achieve our goals.

Are there any areas they could improve?

No, not that I saw.

Do you have any advice for potential customers?

Let them see the broad picture of your company’s goals so they can best advise you.

BACKGROUND

Introduce your business and what you do there.

I’m a service delivery manager for a medical company. I’m an employee of another company, but I’m currently rented out to this one, the one I engaged JCommerce for.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

They’re helping me with a number of services, mostly as support specialists and consultants.

SOLUTION

What was the scope of their involvement?

We’re running about four different activities with JCommerce. They have robust knowledge about databases, and most of their support is around that. We constantly create databases and need to maintain them, especially in the Eastern-Central Europe region.

The databases are mostly internal and are to do with the items the company is producing. The data is gathered from patients and medical specialists that we work with.

JCommerce hasn’t developed any original software for us. They’re working on existing tools, but they do create new reports and dashboards. We go to them for enhancements as well as support.

What is the team composition?

We have one technical lead and a service coordinator. The rest are mostly backend developers and support people, along with three frontend support people.

How did you come to work with JCommerce?

They were already in place when I came on board. What makes JCommerce different from other companies is that their staff turnover is very low, and this is something that our clients appreciate.

What is the status of this engagement?

I don’t have an exact date, but it would’ve started in June 2015 or 2016. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track KPIs like time of response and delivery time. JCommerce delivers on time 98% of the time and tickets that are closed late are usually because of things outside of their control. We have service review meetings every month, and they’re always positive. I don’t think I’ve ever attended a negative review.

How did JCommerce perform from a project management standpoint?

This is one of their biggest edges over competitors. The communication is on a great level, and I rarely have to wait more than 5–10 minutes to get an answer. They also volunteer to help with things outside of their contract. We use ServiceNow and Jira for project management. 

What did you find most impressive about them?

It’s their responsiveness. I rarely have to wait more than 1–2 days to have a problem resolved, and they address it right away if it’s possible. JCommerce offers additional value. For example, I had to find a replacement for someone who left a project unrelated to JCommerce’s work, and they offered to train that replacement.

Are there any areas they could improve?

They could work more on keeping track of their hours and creating reports.

Do you have any advice for future clients of theirs?

They need to have a good working relationship with the service coordinator. JCommerce offers a single point of contact, and, if we have a good relationship with that person, they’ll be able to quickly react and help.

BACKGROUND

Please describe your company and your position there.

We are a big ecommerce company where we have developed most of our tech ourselves. I work as a Director on our Platform team responsible for strategy, organisation and recruitment

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JCommerce, and what were your goals?

We had a need to setup a new development team for a new project. The project was to replace our current third party ERP system with a custom made system tailored for our needs.

SOLUTION

How did you select JCommerce and what were the deciding factors?

We interviewed a number of different development companies and JCommerce stood out as a good partner for us. Both in terms of travel times but also tech resource availability and good infrastructure already in place.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We developed the project within two years using PHP Symfony framework for backend and React/Redux for frontend. The system is completely web based and hosted in google cloud. We delivered the project within time and have since then gone into further developing the system.

How many people from the vendor's team worked with you, and what were their positions?

We had a pure development team of three backend developers in the beginning. On our end we had a developer/project manager/product owner who were responsible. The team has since then expanded as we found new good people to add to the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have completely replaced our third party SAAS solution and created our own instead that is 100% integrated into the rest of the architecture. With this new system we no longer have bottlenecks in performance and can scale as much as we want. Due to this we have also added more teams to JCommerce and are now running four development teams with a total of 20 developers.

Describe their project management style, including communication tools and timelines.

We have daily stand ups and a Kanban setup where deploys are being done multiple times per day. We quickly gave deployment rights to the team to not slow them down and never regretted it. We use Slack and phabricator (facebook open source ticket system) for communication. Communication is key in all of our projects. The tighter we collaborate the faster we are and the more efficient the development is.

What did you find most impressive or unique about this company?

We interviewed a number of different development companies and JCommerce stood out as a good partner for us. Both in terms of travel times but also tech resource availability and good infrastructure already in place. The developers we have used have all been very good technically and JCommerce is always listening to improvements we want to do in the team.

Are there any areas for improvement?

We are very picky with our culture. We want to make sure the developers feel like they are working with family and that they should enjoy themselves and at the same time be challenged. This can be difficult sometimes with a remote team (and also not when they are directly employed) and we have worked a lot with JCommerce to improve this even further. We have moved far from a "normal" outsourcing team but also keep working on this very important area with the help of JCommerce.

BACKGROUND

Introduce your business and what you do there.

I’m a recruiter for a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We needed help to continue building out an internal framework for a specific functionality in our application. The framework itself was designed by our engineers, we’ve partnered with JCommerce to implement our ideas and design into the product.

SOLUTION

What was the scope of their involvement?

It was an internal project. Engineers from JCommerce partnered with our engineers to deliver defined functionality by programming, testing, documenting the solution, introducing improvements to the design, refining the scope of the project and being responsible for supporting the release.
 
What is the team composition?

They provided Java Engineers, frontend engineers, and a test Engineer, so we worked with six people in total.

How did you come to work with JCommerce?

JCommerce is well known on the local market so we decided to check their service. 

What is the status of this engagement?

We hired them around October 2019, and are still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Work done by the team was released to production environment iteratively, multiple times, always with high quality, with no escaped defects. Work was properly automated and documented. Delivery dates were met. Team Managers and project stakeholders were very satisfies with the progress of the work.

How did JCommerce perform from a project management standpoint?

They were flexible when changes occurred, and willingly took additional tasks we presented. They are easy to work with. Engagement from the engineers - Not only they delivery great quality, but after few weeks of working together, they have started coming up with architectural improvements, which brought great discussions and a lot of innovative ideas.

What did you find most impressive about them?

They were flexible when changes occurred, and willingly took additional tasks we presented. They are easy to work with.

Are there any areas they could improve?

I don’t think so.

Do you have any advice for potential customers?

No.

BACKGROUND

Introduce your business and what you do there.

We develop AI-based voice bot and chatbot solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

They support our internal team with software development, testing, and maintenance.

SOLUTION

What was the scope of their involvement?

JCommerce’s work is divided into maintenance, development, and testing. That includes code review, manual and automated tests, and performance testing.

What is the team composition?

We’re working with two people from JCommerce. One is a developer and QA tester working on the new version of our solution, and the second is a Java developer working with the maintenance team to solve problems reported by customers with the integration of our solution.

How did you come to work with JCommerce?

We’d had a previous collaboration with them, and we were quite satisfied with their work. Because of that, we decided to bring them in for our current project.

How much have you invested with them?

The cost of their services is around €10,500 (approximately $11,500 USD) per month.

What is the status of this engagement?

We started working with JCommerce in early 2020, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with the collaboration. They've helped us improve our code quality by creating a better-functioning application. We’ve upgraded the libraries and tools used in the project, and we’ve improved software development and QA processes. They provided better know-how in the QA area, especially in test automation.

How did JCommerce perform from a project management standpoint?

The development team is working in an agile scrum methodology, with two-week sprints. The maintenance team is using the Kanban methodology.

What did you find most impressive about them?

Their specialists not only supported us but also identified some important problems, such as automated tests that required refactoring. The tests were taking too much time, and there was a need for data to compare the performance of the old version to the new system. The tools we were using required an upgrade to newer versions.

Are there any areas they could improve?

No, I can't think of anything.

BACKGROUND

Please describe your company and your position there.

I am an external IT consultant at a rather small company that manufactures and supplies industrial chemicals in Central Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JCommerce?

We needed JCommerce to evaluate the trial version of JAMF Cloud and to buy licenses for our Apple devices.

What were your goals for this project?

Our goal was to setup the JAMF Cloud service so we could begin to enroll our Apple devices to this MDM and centralize the management of our Apple devices.

SOLUTION

How did you select this vendor?

This vendor was recommended by JAMF itself as an implementation partner for our country.

Describe the project in detail.

We made some initial introduction calls and than we setup the trial instance of JAMF Cloud for us to evaluate. We evaluate the features of JAMF Cloud and than discussed the suitability of this solution. We were very satisfied with help and suggestions that JCommerce gave us, so we chose to implement the JAMF Cloud in our company.

What was the team composition?

We were assigned the project manager that was our primary contact, but during evaluation we were able to reach Apple specialists to discuss our technical needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within couple of weeks we were able to fully evaluate the solutions and setup the necessary steps to final implementation of JAMF Cloud, which was finished in a couple months.

How effective was the workflow between your team and theirs?

We mainly communicated by e-mail and all communication was very fast and precise. In some cases we made necessary video calls.

What did you find most impressive about this company?

I was impressed by their rapid and accurate communication. Together with the technical knowledge that enabled us to quickly deploy the JAMF Cloud.

Are there any areas for improvement?

I have no suggestions for improvement right now.

BACKGROUND

Please describe your company and your position there.

Senior IT Technician/Team Leader. I work in a global IT company with more than 2000 employees spread all over the world. We have offices on all the continents except Antartica.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JCommerce?

We had to implement an administration tool for macOS management. In the list of tools there was Jamf Pro which in the end was our choice.

What were your goals for this project?

The goal was to have a central management point for all the macbooks we currently have in our company.

SOLUTION

How did you select this vendor?

The vendor was selected as the one with the best quote and was the official vendor for our region.

Describe the project in detail.

We started with a PoC on cloud. Jcommerce gave us the license to test the solution as long as we asked for. We were not forced to finish in a certain amount of time like others would ask. The company was there for every our question, and believe me, there were a lot. After that we went for the real deal, we received all the needed in time and a Jump Start tutorial. We started with the cloud solution, but in the meantime we had to move to on-prem and Jcommerce were very helpful.

What was the team composition?

-

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is that we now have Jamf Pro up and running and we have a very good deal with Jcommerce. :)

How effective was the workflow between your team and theirs?

The workflow was very nice and smooth. We asked, they answered. Simple as that.

What did you find most impressive about this company?

The will to help.

Are there any areas for improvement?

-

BACKGROUND

Introduce your business and what you do there.

I’m the head of software development for an IT service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

Although the labor market in Poland is quite restricted, we needed additional development resources. In particular, we were seeking senior Java developers in the region to help with the software we’re developing for internal use.  

SOLUTION

What was the scope of their involvement?

JCommerce provided two Java programmers who are currently helping develop our software. While they’re working in two separate teams here, they’re part of a larger scrum team that meets regularly. While they work remotely most of the time, they sometimes come into our office.    

What is the team composition?

We work with the two senior Java developers.

How did you come to work with JCommerce?

We considered several other candidates but eventually chose JCommerce. We went through another selection process with the candidates within JCommerce.

How much have you invested with them?

We’ve spent somewhere between $100,000–$250,000.

What is the status of this engagement?

We started working together in December 2018 and the project is still underway. I hope to retain them, at least until the end of the year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very pleased with the developers that JCommerce has provided. While we’re looking for a third candidate, we’re yet to find one that matches our expectations. The two senior programmers we do have serve as great team leads for our younger teammates. They’re also very communicative.  

How did JCommerce perform from a project management standpoint?

While we manage the project, they’ve done well on a collaboration front. They get along very well with our own team and meet expectations. They’re also open to travel 60­–100 miles to get to us, which we appreciate.

What did you find most impressive about them?

I really get the sense that they take care of their employees. Their management oversees the integration of their developers with our team and is sensitive to their needs. If something negative ever came up, they’d be quick to help us find new people.

In one instance, JCommerce reached out to us to organize IT meetings to help us promote our brand. Since we’re trying to gain more traction in our local market, we were very grateful for their efforts.  

Are there any areas they could improve?

I have nothing negative to say about them.

Do you have any advice for potential customers?

I’d recommend being open to working with offshore resources. Don’t get hung up on finding a local resource, especially if it’s a restricted market. Working with someone remotely isn’t as stressful as it might seem.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager for an IT service company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We hired JCommerce to help with IT services.

SOLUTION

What was the scope of their involvement?

The team at JCommerce developed ten different projects from scratch. They also provide server hosting.

What is the team composition?

We work with five .NET developers.

How did you come to work JCommerce?

We researched companies with a high level of skill at a reasonable rate.

What is the status of this engagement?

Our engagement with JCommerce started in 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team leader commented on how excellent everything they develop is. Their team has a high-quality skillset.

How did JCommerce perform from a project management standpoint?

All of the project managers are internal, and we have daily meetings with all of the developers.

What did you find most impressive about them?

Their team is full of developers that are quick to understand the context of the project.

Are there any areas they could improve?

There’s nothing they can do better. The only problem is that their team changes its rate at the end of the year.

BACKGROUND

Introduce your business and what you do there.

We’re a cloud-based CRM business application provider. I’m in charge of software engineering at the company, so I handle engineering, operations, and QA.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JCommerce?

We’ve struggled with finding developers that can take customer requirements and turn them into robust business applications using our framework. JCommerce helps us achieve that.

SOLUTION

What was the scope of their involvement?

We have a customization engine within the application that makes use of PHP. We’ve built it so that customers and our team can customize the app themselves, without having to work through us. As we grow, however, we need more and more customization to be developed. Sometimes it’s bespoke and other times it can be reusable.

In their work with us, JCommerce typically takes on customer development projects through us and runs with them through to completion. If it’s a complex project, they work within a team. However, many of the projects we assign to them are relatively straightforward and can be done by a single person. 

What is the team composition?

In the past, we’ve had up to three resources from them. Currently, we have one developer. 

How did you come to work with JCommerce?

We were struggling to find a local resource, so we branched out into outsourcing. This was new to us. After doing research, we identified a few providers that fit the kind of organization we wanted to work with, narrowing it down from there. In the end, we decided on JCommerce. They were easy to work with and based in the EU, making our security-related concerns more manageable. 

How much have you invested with them?

We’ve spent between $50,000–$200,000 on their services. 

What is the status of this engagement?

We started working with them in January 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track the quality of their work as they progress through the project. We’re very happy with the engineer that’s currently working with, but we’ve also had issues with some of the engineers we’ve worked with in the past. 

How did JCommerce perform from a project management standpoint?

We handle all the project management internally. The engineers we have from JCommerce work on teams that we manage. 

What did you find most impressive about them?

They’re straightforward, honest, and easy to work with. When we’ve had issues, they’ve been quick to help us resolve them. They’re also helpful and able to drive projects forward when things are going well.

Are there any areas they could improve?

We’ve struggled with hiring and bringing in suitable candidates. I don’t have the answers, but it would be helpful if they could find a more effective way of screening qualified candidates. It’s difficult when we end up with candidates that aren’t suitable for the project after we’ve invested time in training them.

Do you have any advice for potential customers?

I would’ve spent a bit more time thinking about the onboarding and hiring processes. Originally, we assumed that the resources we would require already resided within the organization. The reality is that virtually none of them have been existing employees, and many of them have been hired afresh. That’s caused a significant hiring process that we weren’t expecting. The process was more difficult than we anticipated.