icuc.social

BACKGROUND

Please describe your company and position.

I am the Senior Success Manager of Sprinklr

Describe what your company does in a single sentence.

The Sprinklr Unified-CXM platform enables thousands of the world's largest enterprises use to market, advertise, research, care, and engage consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire icuc.social to accomplish?

• Deliver Strategic, Dependable Customer Care Solutions to Global Clients​
• Seamless Software Integration ​ + Optimizations
• Launch New Products that Drive Incremental Growth​

SOLUTION

How did you find icuc.social?

Other

Why did you select icuc.social over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from icuc.social were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Integrate digital customer care into customer journeys​
• Protect customers from crisis using platform governance & insight capabilities
• Improve efficiencies & scalability with a standardized onboarding process​
• Platform approach allows for long term services growth with additional solutions (natural upsells)
• Deliver customized strategic insights

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Time spent in Sprinklr​
• Reports Generated in Sprinklr
• Decrease time to onboard new clients​
• Increase in agency pipeline revenue​
• Create new Workspaces in 2023
• Increase feature adoption by X%​
• Increase automation rate by X%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with ICUC has been close to flawless. They are very communicative, happy to hop on calls when necessary, and truly a partner when it comes to serving their customers. The team is very smart & willing to work through any issues together. icuc.social truly gives white glove service to their customers and is an incredible partner to work with!

What was your primary form of communication with icuc.social?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

that there mission is to remind the world there are humans behind brands & that it's led by women!

Are there any areas for improvement or something icuc.social could have done differently?

Honestly no - they have been an absolute pleasure to work with & I'm excited to see the things we'll do together next!