Iconic

BACKGROUND

I am the Logistics and Supplier Supervisor of NRCO

Oil and Gas equipment and services

OPPORTUNITY / CHALLENGE

• Logistics Services

SOLUTION

Other

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

2-5 Employees

Shipment operations: Booking, cargo acceptance, consolidation/deconsolidation, routing, carrier selection, shipment tracking, delivery, and exception management. Import and export documentation: Bills of lading/air waybills, commercial invoices, packing lists, customs documentation, certificates, and other shipment records. Customs and regulatory compliance: Customs clearance processes, duties and taxes, licenses, permits, sanctions/trade compliance, and adherence to applicable transportation regulations. Carrier and supplier management: Selection and approval of shipping lines, airlines, trucking companies, customs brokers, warehouses, and other third-party service providers.

RESULTS & FEEDBACK

Improved shipment processing: Identified process gaps and control weaknesses that enabled management to streamline shipment handling, documentation, and approval processes. Improved billing and revenue accuracy: Identified billing discrepancies, missed charges, and differences between agreed rates and invoiced amounts, supporting improved revenue capture and financial accuracy. Cost control improvements: Reviewed freight, carrier, and third-party charges to identify potential overcharges, duplicate costs, and unsupported expenses, contributing to better cost management. Enhanced compliance: Identified documentation and customs-related gaps and established recommendations to improve compliance with applicable freight forwarding and regulatory requirements. Reduced operational risk: Strengthened controls around shipment documentation, approvals, vendor management, customer credit, and segregation of duties. Improved shipment visibility: Recommended improvements to shipment tracking, exception management, and KPI reporting, allowing management to monitor operational performance more effectively. Improved customer service: Identified opportunities to reduce delays, documentation errors, unresolved claims, and communication gaps, supporting more consistent customer service. Stronger management reporting: Improved the availability and reliability of operational and financial information used to monitor shipment volumes, revenue, costs, margins, claims, and service performance.Service Quality

The project was managed effectively and professionally. The team met the deadlines communicated at the outset and consistently delivered the required items within the agreed timelines. They were responsive to our needs, communicated effectively throughout the project, and addressed any issues or concerns quickly and efficiently. Their proactive approach and responsiveness helped ensure the project progressed smoothly and was completed on schedule.

• In-Person Meeting
• Email or Messaging App

What impressed us most was the company’s combination of professionalism, responsiveness, and strong understanding of our requirements. Their team demonstrated a clear ability to quickly understand the scope of work, communicate effectively, and deliver high-quality results within the agreed timelines. Their proactive approach to addressing issues and willingness to adapt to our needs made the overall engagement particularly effective.

Overall, our experience with ICONIC was very positive, and there were no significant issues with the delivery of the project. As an area for continuous improvement, ICONIC could consider providing even more frequent progress updates at key stages of the engagement and sharing interim observations earlier where appropriate. This could provide additional visibility into progress and allow for earlier discussion of potential issues or recommendations. These are minor suggestions, as the team was responsive, professional, and effective throughout the project.

BACKGROUND

I am the Managing Director of Arsalan Auto

Care Spare Part Distributor

OPPORTUNITY / CHALLENGE

• Transparent
• On time delivery of international shipments
• Professional
• Comunications

SOLUTION

• Online Search
• Referral
• Friend

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Professionality

6-10 Employees

ICONIC Logistics provides ArsalanAuto with worldwide freight-forwarding and logistics services, covering the coordination of shipments from international suppliers to Iraq and other designated destinations. Their services include freight booking, container coordination, shipping documentation, transportation, shipment tracking, customs/destination coordination, and delivery arrangements.
Key Deliverables
Competitive freight quotations and shipping plans
Vessel/container booking and coordination
Shipping and export documentation
Shipment tracking and regular status updates
ETD/ETA monitoring and delay notifications
Customs and destination coordination
Inland transportation and delivery coordination
Transparent freight and logistics cost reporting
Final delivery confirmation and shipment documentation

RESULTS & FEEDBACK

Cost Efficiency

On timeThe partnership with ICONIC Logistics has demonstrated strong progress and positive results in managing ArsalanAuto’s international freight-forwarding requirements. Their reliable service, timely coordination, transparent communication, and effective shipment management have strengthened our confidence in their capabilities. Overall, ArsalanAuto is very satisfied with ICONIC’s performance and appreciates their professional approach and commitment to supporting our worldwide logistics operations. We are confident in continuing and further developing this successful business relationship.

ICONIC Logistics has demonstrated a highly professional and well-organized approach to project management. They consistently respond promptly to our requirements, coordinate shipments effectively, and deliver their services on time and according to agreed schedules. Their reliability, responsiveness, and commitment to meeting deadlines have made them a trusted logistics partner for ArsalanAuto.

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

Being presence always and online to response always 

ICONIC has been a reliable and professional partner not only in freight forwarding but also in business consulting and commercial support for ArsalanAuto. Their market knowledge, responsiveness, and practical advice have added value to our business activities. We have been highly satisfied with their overall performance, and there are no major areas of concern at present. As an opportunity for further improvement, ICONIC could continue expanding its strategic business consulting and market intelligence support to help ArsalanAuto identify new opportunities and further strengthen our international business operations.

BACKGROUND

Please describe your company and position.

I am a Manager at Vav Mekanik

Describe what your company does in a single sentence.

Manufacturing plant for mega project tanks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Iconic to accomplish?

• Project timeline, materials arrival in excellent conditions, on time

SOLUTION

How did you find Iconic?

Referral

Why did you select Iconic over others?

• Referred to me
• Professional

How many teammates from Iconic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Iconic was selected as the project logistics partner to collect ex works from our factory in Ankara, and deliver to project site and storages in different locations in Iraq. Their job was to safely transport our tanks that are fully assembled or partially assembled and deliver on time. The service included customs clearance and paperwork in Iraq.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting project timeline and no damage or loss

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very quick and professional response. 

What was your primary form of communication with Iconic?

Email or Messaging App

What did you find most impressive or unique about this company?

Their speed and knowledge (know-how) were impressive.

Are there any areas for improvement or something Iconic could have done differently?

Perhasps Iconic could open an office in Ankara, this would help many of their clients who require lifting from origin. 

BACKGROUND

Please describe your company and position.

 I am the CEO of a forwarding company.

Describe what your company does in a single sentence.

Global Forwarding 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Iconic to accomplish?

• Freight Forwarding, Customs Clearance, Last Mile, Delivery, Storage

SOLUTION

How did you find Iconic?

Online Search

Why did you select Iconic over others?

• Pricing fit our budget
• Referred to me

How many teammates from Iconic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Iconic was responsible for our customs clearance, land freight, warehouse, and distribution. Managing project timeline, delivery accuracy, and inventory were their metrics and Iconic did a good job. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On time delivery, inventory management, fast track customs clearance, accuracy and communication efficency 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They tailored their already excellent services to fit our project and they did it professionally. 

What was your primary form of communication with Iconic?

Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism was beyond expectation, this company works on a global service standard. 

Are there any areas for improvement or something Iconic could have done differently?

None that I could tell.