i4DM

BACKGROUND

Please describe your company and position.

I am the Director of Information Technology of Criswell Auto

Describe what your company does in a single sentence.

We're an automative group with 10 dealerships, and starting in the aftermarket parts world. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i4DM to accomplish?

• Modernizing infrastructure
• Software purchases and renewals
• Security tooling
• Network overhaul
• Upper tier support

SOLUTION

How did you find i4DM?

Referral

Why did you select i4DM over others?

High ratings

How many teammates from i4DM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I4DM has helped us with a ton of projects, from full network overhauls to troubleshooting our more in-depth issues. They’re also our software vendor for most of our IT tools, and we lean on them heavily for new purchases and renewals. Their input on which direction to go carries a lot of weight in the decisions we make.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every project we’ve done with I4DM has left us in a better spot, whether that’s a more stable infrastructure, better tools for our team, or our employees just being able to get more done day to day. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’ve always been on time and respectful of our deadlines, and if an issue ever pops up, they’re right there helping us work through it.

What was your primary form of communication with i4DM?

Virtual Meeting

What did you find most impressive or unique about this company?

Honestly, it’s their people. Their team is professional and really knows their stuff, they give us honest answers (even when it’s not what we want to hear), and they always find a solution that actually fits our needs.

Are there any areas for improvement or something i4DM could have done differently?

Not really. They’ve been amazing to work with, and any time something came up, they handled it quickly.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Sport Automotive

Describe what your company does in a single sentence.

Automotive Sales, Parts, and Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire i4DM to accomplish?

• Improve endpoint security stack
• Refresh network hardware
• Harden identity security

SOLUTION

How did you find i4DM?

Referral

Why did you select i4DM over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from i4DM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our initial engagement with i4DM was through a referral from a trusted peer. There was a specific endpoint security product we needed, and i4DM offered both an attractive price and a great onboarding experience.  Since then, we've worked with them to improve the rest of our software solutions, and most recently on a full network hardware refresh.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to significantly improve the quality of the mix of products in our security stack, as well as meet compliance requirements, at a price point that is very reasonable for a company our size.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items have been delivered on time, with great responsiveness from the i4DM staff if we needed additional assistance.

What was your primary form of communication with i4DM?

Virtual Meeting

What did you find most impressive or unique about this company?

Rather than take the hard-sell approach, we felt like they always listened to our needs and made sure the solution offered was a good fit.

Are there any areas for improvement or something i4DM could have done differently?

At this time, we don't see any areas for improvement. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of an IT services company. We partner with organizations to develop, manage, and implement innovative technology solutions that drive growth, modernization, and improved service delivery through a people-first approach.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with i4DM?

We needed help managing and securing our network.

SOLUTION

What was the scope of their involvement?

i4DM provides 24/7/365 network monitoring services, user onboarding/offboarding, and help desk ticketing. The team also provides hardware and software when requested.

What is the team composition?

We work with two teammates from i4DM.

How did you come to work with i4DM?

i4DM was referred to me. I chose them over other technology partners because they were a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working with i4DM in October 2024 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

i4DM provides patch reports, compliance percentages, device counts, user reports, and open ticket details. Since partnering with i4DM, our team has been able to keep our compliance percentages close to 90%–100% on a monthly basis. Additionally, the team's response time is quick, and tickets rarely stay open beyond a month.

How did i4DM perform from a project management standpoint?

i4DM delivers on time and is thorough. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

i4DM's friendly staff is impressive.

Are there any areas they could improve?

There's nothing i4DM could improve on.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and president of Imprint Talent Readiness, a business services company. We help organizations optimize talent by aligning people strategy with business strategy to boost team performance and organizational culture.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with i4DM?

We needed help providing high-touch support to our remote employees.

SOLUTION

What was the scope of their involvement?

i4DM provides cybersecurity training and monitoring and IT operational support. The team has delivered online training sessions that educate and test our team's knowledge.

What is the team composition?

We've worked with 2–5 teammates from i4DM.

How did you come to work with i4DM?

We found i4DM through a referral. We chose them over other options because our company values aligned.

How much have you invested with them?

We've spent a confidential amount.

What is the status of this engagement?

We started working with i4DM in February 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

i4DM's work has increased our operational efficiency, as shown in our uptime system availability to employees. We've also seen an increase in our employees' cybersecurity knowledge, as shown in their quiz scores and avoidance of phishing emails. Additionally, we've seen a decrease in incidents.

How did i4DM perform from a project management standpoint?

i4DM has adhered to our budget and delivered on time. The team is very proactive, and we've had no surprises. We communicate via virtual meetings.

What did you find most impressive about them?

i4DM's flexibility is impressive.

Are there any areas they could improve?

There's nothing i4DM could improve on.